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[Resolved]  BSNL Bangalore — Telephone/broadband not working

My telephone number is[protected] is dead for more than 6 months. There was a metal pole near my house from the connection has been given. The line man removed the pole and sold it in scrap shop and connected my number overhead cable. I registered the complaint on line and visited many times at Old Madras Office. The reply was given to me by the Engineer there that to apply for disconnection. I am told that private service providers have booked these officials as such nobody want to take any action so that I can go for a private service provider. I have been paid bills for the four months hoping that this will be adjusted in regular bill. This has has not happened every month bill is initiated but no service has been resumed/provided. Three days back line man has called to my mobile no.[protected] through my land line number i.e. 5600093 intimating that my line will be resumed and asked for the location. On visiting my house he has collected Rs.300/- for purchase of new cable from my wife and earlier occasion has also collected money. whenever money is given to him he connects my telephone. Will authorities concerned look into this and take necessary action to restore the service and initiate proper bill after adjusting the payment made without availing the service and for the month no service is restored no bill is to issued. Please bring the concerned personnel under the law and stop these irregularities.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  23 CommentsShareTweet


BSNL Bangalore — Broadband connection not working

the Broad Band Connection to my telephone No.[protected] has not been working for the past threee days. On 12.7.2008 a complaint was lodged and a docket number 0583 was given. after sometime some one from the department called and enquired about the nature of the problem. He waws told clearly that Broad Band connection was not working. Thereafter there was noa call from any one and the defect has not been rectified so far. Anotther complaint has also been lodged for the same problem. will the authorities look into this please urgently.

BSNL Bangalore — Telephone not working

sir, Our telephone wire seems to have been removed while doing connections for neighbours house. My number is[protected]. Please look into this matter. It has been like this for last 4 days.
my telephone no is[protected]
actually todat i reset the passpword, till that time internet is not working.
so solve it as soon as possible...

BSNL Bangalore — Broadband connection- Not working

Dear Sir,

I am Jahnavi Pramod Savanoor, from Bangalore, staying at BSK - III Stage, My landline number is 26797739.

From past 20 days my BSNL Broad Band is not working, I have given complaint several times, I also gave Complaint to BSNL South, DVG Road and met a staff by name Mr Hrishikesh, but nothing worked out. I got frustrated calling everyday & gave an application for the disconnection of both landline & broadband, one of the Engineer called Mr Chandrashekhar of Channammankere Branch, BSNL came home & assured me that the problem will be solved in a day or two, also told me to withdraw the application for disconnection, I did as he said, Its been 1 week, no news!!! I hape i havn't done a foolish thing of withdrawing . I could have got the broadband disconnected by this time. I am really disappointed with BSNL and the Staff as well.
They keep saying, the password should be reset...who should do this???? ...please tell me how long it takes to reset the password??...20 Days???. I have been to the BSNL offices several times inspite of my busy schedules...the kind of response that I received was hopeless...Just diverting from person to the another. I wasted my time like anything. Please tell me if it is not going to happen...So that I can find any alternative for this because I badly need internet connection, otherwise help me to solve this problem...
Thank you.
Best thing to solve this problem is go and speak to the ara manager. Not any one else. even I had the similar problem and spoke to the are a manager. You need to take appointment to meet him/her. This is the fatest way to solve your problem
I more thing I want to suggest that go to d office write the same story o[censored]r complaint in the complaint book available in the office. trust me it works a lot.
BSNL Bangalore

Broad Band connection not working
the Broad Band Connection to my telephone No.[protected] has not been working for the past threee days. On 30.09.2008 a complaint was lodged and a docket number was given. after sometime some one from the department called and enquired about the nature of the problem and also my telephone went dead . on the same date.I have also met the JE concerned about broad band connections at RTNagar, Bangalore exchange and told clearly that Broad Band connection was not working. She told me due to cable problem my above telephone went dead and unless the telephone come into service the broad band connection won't work.Thereafter there was no call from any one and the defect has not been rectified so far. Will the authorities look into this please urgently.
My phone number is dead from last three days, i already registered the complaint but no action till now.


BSNL Bangalore — Broadband not provided but being billed


My number is 28533693 under KR Puram exchange, Bangalore. I had applied for broadband in Feb08. Finally in Oct08 the lineman came with userId and password and configured the modem and told he'll connect stuff at the exchange and the connection will be usable from next day. But the connection never works. The modem never shows indications of link availability. I know for sure they have not done the necessary connections at the exchange.

But they have completed the work order and BSNL has started billing me for the service which I'm never able to use. This is the second time this is happening to me. I have again run from pillar to post to get the rebate and the BB now.

The first time was when I shifted my telephone to this exchange, I had phone+ BB on my old exchange. These guys shifted the the phone but did, nt provide BB, but completed the shift order for both. Finally I was told the exchange had no ports. I had to run pillar to post to get the refund for the BB. At least the customer care of BSNL was very helpful in that case.

I'm not sure why BSNL does not have any accountability and repeat and haress customers. Can this be corrected at the earliest



I am a resident of Adugodi area with the address as #154, Grnd Flr, 4th Cross Nanjappa Layout, Bangalore-30. I have applied for a broad band connection in the month of Aug'08 and waited for more than one there was no response from the BSNL but when followed with the engineer by name Mr. JOTHAPPA he said that there is no line connection at all in Adugodi area so there are trying to put the line connection first and in this way it went on another month so finally i requested Mr. Jothappa(JTO) to provide only landline connection i.e. wireless phone without broadband.
He approved it and in the firstweek of october i recieved wireless phone with the no as[protected]. But to my surprise now the landline bill has come with an amount of 1149/- in which 1000/- rupees is mentioned as installation charges of broadband which i have not got at all. Please look in to this matter and rectify it at the earliest.

Swaroop Kumar.
My telephone as given by BSNL is not working for the last one month even though the connection is fine. The telephone is faulty. Please make immediate arrangements for a replacement telephone.

My Phone No:[protected] WLL phone is not working since three days. It is showing as searching net work.. Please rectify the fault at the earliest.


My Telephone[protected] has not been working for 15 days. Request you to correct the problem.
The telephone is dead for the last 3 months and complaint was already booked. But no action taken so far. I could not use Broadband connection because of it. Even the Lineman and JE not responding inspite of repeated requests..i have called for more than 100 times, , what the use of having customer care when there is no proper respond ., , , try to fix the problem as soon as possible, , because we are paying every month...i[censored] cant fix the problem kindly pay back the money we paid, , , , or send the line man as soon as possible...that is within a day..

i have requested many times...for fixing the problem, , , , , , do it now atleast, , , , .BSNL people customer care also have to improve, because they cut the phone so soon...even when they cant hear what a customer is trying to say about the problem.

the modem is not working problem, frequent fluctation of connection in broadband, , , no proper connection, , please try to improve,

My Telephone[protected] has not been working for past 1 weeks. Request you to correct it.
My Telephone[protected] has not been working for 2 days. Request you to correct the problem.
I am having a broad band connection at Baroda. My tel No. is 2434351. I am using this facility since last 2 years or so. But since last six months my broadbadn connection is not working at all properly. The ADSL light goes on blinking every minute. I can hardly use my connection for a duration of 10 minutes. I have complained about this atleast 20 times in last 6 months. But I think my comlaint goes to deaf ears. My children are studying in college & 11th std.
In this age internet connection is a must for everyone. Kindly help me out. I know I am having a connection in Baroda but I hope your good offices will co-operate me
My phone number is dead from last 1 month, i had already registered the complaint 4 or 5 times but no action till now.

BSNL Bangalore — Not received new phone line

i aplplied for a new phone connection with BSNL Bangalore/JayaNagar exchange and havent got a new connection as yet,it is almost close to a month now.
Sir, I have booked for new connection 15days before still not yet got the work order number is 89016977..

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