Bharat Sanchar Nigam [BSNL] Complaints & Reviews

14.07.2011

M/s. BSNL
KALYAN
MAHARASHTRA STATE.

TEL NO –[protected]

Dear Sir,

This is to inform you that my telephone has not been working since last 15-20 days. I have given the compliant through customer service number on 28.06.2011 vide compliant reference No.[protected]. In the meantime I have complained personally to the BSNL area office also. Regret to say that till writing of this letter nobody has been attended this complaint.

Presently my above telephone is in a dead condition.

I again request you to please take necessary action to re-store my above telephone connection immediately.

Your co-operation is solicited.

Thanking you,

Yours faithfully,



RAMESH KUMAR.K

Hello,

I gave our landline phone cancellation request to BSNL office on 7-Mar-2011. In application, I mentioned that to cancel my LL phone by 8-Mar-2011. But till date, my LL phone is not cancel and every month, BSNL is sending me Bill. I went to BSNL office 3 times and they wasted my 2 hours everytime. Just telling that go there - go there - go there. Nobody give answer. Last time, I went then they told me that free phone issued on my LL number is not closed that's why my LL phone is not cancel. But situation is this, I have already cancelled free phone on 2-Mar-2011. I have receipt of it and I showed them. They have record of it too. Now they are telling that because of their system problem your phone is not close.

Now please tell me what should I do. I have all receipt copy with me. I am tired to go to BSNL office. I don't have time to waste at BSNL office. I have to take break from my office for that. Please suggest me what should I do against BSNL. Still they are sending me Bill every month. I am not using that LL phone. I removed phone from connection at my home.

Thanks & Regards,
Vishal Patel

I have submitted application for shifting my BSNL land phone with unlimited broad band connection (Rs.750 scheme) at Ernakulam BSNL office.My request is to shift the telephone from TRIPUNITHURA to my newly constructed house at THIRUVANKULAM.Application was submitted about two months back.My land number was[protected].Kindly do the needful to get the problem solved.

Sir/madam,

I manjunatha i requested for mobile number portability on 29/06/2011 from IDEA to BSNL.mobile no:[protected]. I given the application at BSNL office with UNIQ UPC code IX413197. I got the new Sim card from BSNL and they told me that BSNL service will active within 7 working days. But still now IDEA service is active I called many times to BSNL customer care they are not responding properly and always they will say "I will connect my senior" and put on hold. if i hold for 30 minutes also. no one will be answer . if i called to IDEA customer care, they will say "we don't have any issues from our side. Both are troubling me a lot. Kindly help me whom can contact to find quick solution.


Thanking you

Manjunatha R S

Dir Sir,
My name is Sanjeev Kumar Jha. My mobile no. is [protected] and service provider is BSNL. I have the complain that I accidently activated Love Tips for Girls service from no. 59595015 i.e. 9595. My first complain is that Customer Service of BSNL, Jharkhand, Ranchi is dead from last one year. They do not reply anything. Three months ago a special drive was conducted from BSNL Jharkhand for complain and I did complain there. Before special drive I personally gone to BSNL office and submitted written complain there. Despite all those I did not got any solution.
Please, forward this complain to appropriate forum.

Sir,
My landline phone no is[protected]. I have subscribe to games on demand in the month of May 2011 which now I want to deactivate. Kindly do the needful.


Sat Paul Maheshwary
815, Shakti Nagar,
Amrik singh Road
Bathinda
Email : [protected]@gmail.com
(M)[protected]

Myself Ranjeet kumar mahto, having BSNL Postpaid connection of triff 725 in which local bsnl calls ,GPRS &1500 min bsnl std calls are free of cost but in my case I have to paid money both for GPRS @ Rs 249/month & std BSNL calls . After few month i dicided to change the tariff so that, I have submitted the application two times in patna exchange CTO office for changing my tariff current 725 to 325 & deactivate GPRS PDPI @ Rs249 /month two month back ,but even after visited two time in CTO office. They didn't change my triff. they only given assurance that ,All these thing are setteled in two days but iIve waiting for this for two month

A/C No[protected]

Mob-[protected]

My Telephone[protected] is not working for last six months,

I have raised complaints with the complaint IVR but was not able to register my complaint as I do not have any other BNSL number and if I call this number form other service provider I do not get connect ack message and hence the call disconnects with in 60 seconds.



Request your kind office to register my complaint for phone number 25347673 which is not working for long time and also solve the issue for the complaint registering IVR 25342198 as subscribers like me are not able to register our complaints.



Thanking you in anticipation for your urgent reply and solution for my long pending problem.

FAF nos getting charged as normal nos:2 numbers were sent for adding family & friends network. from 1st july 2011 charging for those numbers is not as per plan. 49paise is charged for all call including above 2 nos. complaint registered on 2 nd July 2011 and followed up on 6th and 12 th and also several other days. complaint no-KT[protected]
Despite repeated calls to the customer support regarding the complaint the issue is not resolved.

I have subscribed to ULD 900 scheme of BSNL under Annual package scheme. The offer on official website of BSNL mentions that under this plan suscriber will get 4 Mbps speed upto 8 GB and 256 Kbps thereafter. Also those subscribing and paying for annual payment scheme will get Free basic ADSL modem and if they want other type of Modem like wi fi modem, such subscriber shall be entitled to wi fi modem at half the original price.

The best speed I have obtained after more than 3 months is 1.5 Mbps and BSNL has refused to provide me with the Wi fi modem also at half the price as it argues that the scheme is available to only new suscribers and not to existing subscribers opting for ULD 900 plan. However, offer on website mentions nothing about new or old subscribers. Kindly help. I have been cheated and even after running from pillar to post, no body hears in BSNL. I have written an email to CGM also but to no avail. A screenshot of current broadband plan hosted on BSNL website is attached herewith for ready reference.

Dear Sir

I recharged my mobile no [protected] (Hyderabad) for Rs 55 through bsnl
portal on 07/07/2011 using internet banking.
My saving account of Central Bank of india is debited with Rs 55. But
the balance is not credited in my mobile.

My saving account is showing date 07/07/2011 branch code 08103 INB
-TRANSFER TO A/[protected]/BSNL/48882647/amount 55
The Top up amount is 55.
Below are the transaction/receipt details as shown by bsnl portal

Receipt No--- [protected]

Transaction No:- TXT[protected]

Top Up Amount- 55

Mobile No- [protected].


I contacted the customer care several times my problem is still not solved.
please look into the matter and do the needful

our telephone numbner[protected] is not working since last 4 days.
whone exchange is also not working since last 4 days. Some of the telephone is now working from today.

Hi,

my mobile number is # [protected], i received a message on 10/07/2011 as
"Thanks for using our service .To know more please click i Rs.30 at http://wap.handygo.com/bsnls/combostreet" i did not opt for any such thing, please cancel this immediately.

My land line phone no 2380315 is dead since 29/6/2011 and I am not aware when it will be rectified. At least 50 phone calls has been made for chasing, after registration of the complaint on computer , docket no 111215 dated 29/6/2011every body gives me another phone no to complaint , some body said it is on pillar no 14, and the poor linemen are having more than 40 complaints how they can rectify say to senior officers.'your complaint has been noted down by the lineman and will be rectified. now i have been fad up and stop making any call.But I don't know when my phone complaint will be attended.

Dear Sir ,

Good Morning.

This is in reference to the consumer number 70757762 , telephone
number[protected] ,Here I request you to kindly send me the call
details of the bill 6768987 (incoming and
outgoing ) by email [protected]@gmail.com.

Many Thanks in advance.

K,G Swaminathan

I have bought Two BSNL connection recently (1 month before) [protected]& [protected]. I ever got a polite and proper answer for my complaints from BSNL call center [protected]. Once i contacted the same call center for registerting a network coverage related complaint from my [protected] which i have been using for the past 30 days but the reply was my no is not valid and he disconnected my call. this type of experinces occured many times. The important thing is that BSNL don't have a Nodal officer in Kerala Circle as of the informations from their call center. Poor customer service from the no 1 service provider.

hello,
i m an advocate from chhota udepur,dist-vadodara,state-gujarat.There are two bsnl mobile towers working in our town,1st tower situated at telephone exchange and another situated at main bazar of chhota udepur,from last 10 days tower of main bazar is not working,bcoz of that there are so many problem created in bsnl mobile service in our town.bsnl exchange staff do not take any action to restart this tower there for so many customers of bsnl go with other company's mobile service provider,it is very shameful for on of the largest mobile service provider company bsnl.At last my humble request for u PLEASE take some solid action and restart the tower of main bazar of chhota udepur...

from
ISHAN BHATT

I have opted for broadband service on my BSNL landline number[protected]. I am not able access the service from 24th June. I registered the complaint on 26th of June, 2011. I was told the complaint will be resolved in 24 hours. However the problem persisted. On 30th of June, when I inquired about the status of my complaint, I was told that it has already been closed. It was a surprise to me as no lineman/technician visited to check the problem. I again booked the complaint about failure in broadband service. Again on 2nd of July, I was told the complaint has been closed while the fact remained no technician paid a visit.

It is more than 15 days since I am facing the problem and yet there is no solution to my problem. Every time I inquire, I hear that my complaint has been closed.

My work and studies requires frrequent use of internet.

Kuntlesh Dewangan
Assistant Administrative Officer
LIC of India
Solapur

I purchased BSNL 3G USB DATA CARD TERACOM LW272 and it worked perfectly for few days after a few days it started displaying "NO sim" messages so i bought a new one it again worked fine for few days now i see several message boxes popping up saying"Operation must use an updateable query" many people are having the same problem i really want them to fix it ASAP.

Ph.no.-[protected]
7/72,M.P.Nagar
Bikaner

Dear sir,
hume broadband connection liye hue 10-12 din ho gaye hain aur shayad hi koi din aisa gaya hoga jis din net sahi chala ho.Bahut pareshan ho chuke hain.pehle to raat ko net chalta nahi tha.ab raat ko chalta hai to din me problem aa rahi ha.complaint likhate hain to wahan se koi reply aata nahi hain,next day ka naam lete rahte hain jab bhi call karo,bich me line man aaya tha to 1 din net sahi chala tha.Humara unlimited plan aur liya hua hai,jiske humare rupees waste hi ja rahe hain.agar aap aage se iska solution karen to jyada badhiya rahega,warna hamen to broad band hatwana padega.
thank you.jaldi reply milne ki aashanka me....