Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,

I was using a bsnl simcard which i got free with my bsnl landline :[protected]. I have lost this card some days ago. My mobile no was [protected] and I request you to please deactivate this number immediately to avoid misuse. My email id is reach.[protected]@gmail.com and can also contact me on [protected].

Thanks,

I USED TO MAKE CALLS FROM MY BSNL PREPAID MOBILE NO. [protected] TO MY SON AT MALDIVES (SAARC COUNTRY)IN HIS MOBILE NO.[protected] WITH CHARGES @ Rs9/min. AROUND TWO MONTHS BACK , ONE DAY I NOTICED THAT THE RATE HAS INCREASED TO Rs30/MIN WHEREAS THERE WAS NO MENTION OF SUCH INCREASE OF RATE IN THE WEBSITE OF BSNL. THEREAFTER , I MADE SEVERAL COMPLAINTS TO BSNL THROUGH THEIR CUSTOMER CARE NO.24365. ALTHOUGH , AGAINST EVERY COMPLAINT , IT IS ASSURED THAT THE PROBLEM WOULD BE SOLVED WITHIN NEXT 24 HOURS, NO SUCH THINGS HAPPENS. OF LATE, I HAVE NOTICED THAT WHENEVER, I DIAL THE NO. OF MY SON (i.e.[protected] , SOME VOICE MESSAGE LIKE," PLEASE CHECK THE NO. YOU HAVE DIALED." COMES AND I AM UNABLE TO MAKE ANY CALL FROM THIS MOBILE NO.(i.e.[protected]).ALSO, WITH CUSTOMER CARE NO. 24365 , THE SAME THING IS HAPPENING. MAKING COMPLAINTS IS NOT PRODCING ANY RESULT. NEED YOUR URGENT ASSISTANCE IN THIS REGARD TO SOLVE THIS PROBLEM AT THE EARLIEST PLEASE.

I am getting an error message 2e 7e while try to call and it did not allows to call or send messages.After that I have to restart the mobile, then may be sometimes the error message

I have given an application to shift our landline and broadband (landline[protected] in december 2010. I got a letter /order no 4280 dtd 13/12/2010 from BSNL this is like a work order. Till date the nothing has happend. I am paying rent and Mr Vitankar of Model colony exchange says that we will get it reverted once the transfer happens.

My request is to shift the phone in the same exchange but BSNL says the area is isolated. Prabhat road Pune is a good revenue area for BSNL and so many new apartments are coming in that area. Wonder why this does not make a business sense for these guys.

Hope this forum will help me get the phone.

my name is (rikabchand c p) am using bsnl NIC card.. last year that is (2010) august month i had paid five months pending bill...

per month 286 my rental..

two months after i got three months bill.. one bill excessly came..

i had made a complaint in bsnl office with my bill..

and i had paid the three bill also..

there is no response for my complaint.. so only i made complaint in this site..


i kindly request you to // refund my one month bill or reduce it from the pending bill..

my mail id .. [protected]@yahoo.com

hello sir
i had sent a request - "GPRS E" to 53733 as per instrcutions on the BSNL site on 20/2/2009. I got a receipt msg asking me to wait for confirmation msg. It didn't come till today -22 Feb 2009. I called up the customer service [protected] and told them about my problem. They asked me to send the GPRS E msg again. I did that and this time, I didnt get the recipt msg either, eventhough, the SMS was sent. The customer service is of being no help at all in this matter and they keep repeating the same - "Sir, please send the GPRS E msg.."
End result: GPRS still not activated
I am using an nokia 5300 mobile phone. I wonder when this issue will be resolved.
sir plz soot my troble immidiately.

Dear Sir,
This is kind infomation that my mobile no.[protected].on 01/4/2011 i recharge my phone Rs.100/-.yesterday i will observed that Rs.12/- deduct from my mobile,then i contact with customer servic and talk with customer excutive he told me that i look in to matter and complain lodge.Docket No.DO6CD411567.Today morning i observed that Rs.24/- deduct from my mobile.i know that no any coller tune,no any type of activate with my connection.what is possible?
Therefore,i am request you that pl look in to matter as early as possible.This is too much hardship labour money.
thank you
krishna Basu

First of all, this is not a city specific but has concerned with consumers of whole HP State.

BSNL HP has introduced a pre-plan for Rs.175/- pm recharge, giving Rs.100/- as talk time and whole BSNL network (Mobile, LL, WLL etc.) is unlimited free. From Rs.100/- consumer can make call to any network local / STD @ per second pulse rate with charges 1 pc. & 1.2 pc respectively. Many of existing customers either from Post Paid, or Post Paid Employee Plan or other pre-paid plans started using this plan. But all of sudden BSNL started sending SMS alerts that the plan has been changed w.e.f.[protected]. Now according to changed plan BSNL is giving Only Rs.50/- for STD on BSNL network only. For Local calls/ STD on any network consumer has to TOP UP extra. Call charges: 90 Pc./ min LOCAL and Rs.1.2/- per min STD (As claimed), because I have been charged Rs.10.50/- for 6 min.54 sec. call.

This way BSNL has cheated his many existing valuable consumers. Is it not a crime.

my telephone no is 2555009 is having braught band also but i am not satisfy with their servic e since 10-month my phone is not properly working it will work only 3 to 5 Days in a month rest of all the days is not working were as we R paying every monthly.
If it is not working then why we hv to pay either we hv to discunnect the phone if not work in furture please advice what is to be done.
Now a days is phone no it means Degital name of the person and we do not knowne that who R having my nos.
your advice is a waited.
Thanks pawan jajodia

Respected Sir,
Mera No. par mere dwara bina kisi request k service activate kar di gayi aur paise mere account se deduct kar liye gaye....aur jab maine usk regarding coustomer care par baat ki to sabse pahle 1503 no. par representative ne kaha ye bsnl ka no nahi hai jabki bsnl ki website par all india helline k liye yahi no likha hai magar usne yahi baat kah kar phone disconnect kar diya ki ye bsnl walo se pucho ki website par kyun ye no diya hai....usk baad[protected] no. par lagatar 3 baar call ki magar sabhi jisme representative ne bade hi missbehave k sath phone dissconnect kar diya ........

ab mai ye chahta hu ki bsnl mujhe is baat ka proof de ki jo service mere no par activate hui hai usk liye request maine ki thi.............nahi to mere account me mere paise wapas kare...............

Thank u

Actually I am having a landline connection in Sirsa. But from last 20 days outgoing service from my no. Is barred .
Incoming is okay.
And from last 15 days i am going to telephone exchange daily. I met with Mr. Godara (SDO) but they always used to say “we will do it today surely”
This same is happening from last 15days.
I am in a big trouble kindly help me.
I shall be very thankful to you.
My telephone no is-
[protected]
Customer’s name-Urmila Devi

My personal contact no is [protected]
Plz take an action soon.

I had applied for transfer of landline/ Broadband connection in January and based on the request the line was disconnected on 24/01/2011, but till date the transfer has not yet been effected and moreover I am still receiving bills generated without even having the connection. No proper response/ responsibility from BSNL.

This is one complaint on which BSNL Officials sleeping for past one mont. They are making me constrained to file complaint before consumer forrum for a dispute of less than Rs.500/-. Its cause may be the unholy nexus between officers and franchisee owners of BSNL to loot the customer.
I do hereby bring the following facts in to your consideration seeking immediate action and to file dispute before honorable Consumer Dispute Redressal Forum on its non compliance.
I am a customer of Celone since its launching time. [protected] is one of my connections taken as Jodi connection of [protected] and used by my staff at Office. As the BSNL has changed the tariff structure of Jodi connection, it becomes uneconomic and due to this I converted the same as prepaid connection. I have already filled a complaint due to the unwanted delay caused from the part of its conversion that has made heavy loss to me.
After conversion to pre paid plan, I have opted magic plan and selected the same by paying Rs.300/- to one of your agent or sub agent carrying on the business Dill CDs, Kalliasseri. That deal was in between your agent and my staff both of them are known to each other for past several years. Two days after the plan selection, my staff approached the same agent for top up talk time of Rs.100/-. The agent loaded the connection with top up talk time of Rs.55/- and a plan change voucher of Rs.45 to opt second billing plan without knowledge and consent of me or my staff. When she noticed that the top up talk time loaded was for Rs.55/- she contacted the agent and then only he explained that he charged plan change voucher of Rs.45 and for second billing and he added that, it may not affect the Magic plan valid for one month, opted three days back from his shop. But after this, the magic plan became de-opted. This has created loss to me.
It is the duty of BSNL to provide proper training to its agents and sub agents. BSNL is bound to prevent unfair trade practices of its agents by all means. If it is caused due to failure of proper training, BSNL is bound to compensate the loss sustained by its customer due to it. If it is purposefully done by the agent or sub agent, the agency through which this unfair trade practice is executed must be terminated to protect the reputation of BSNL.
Therefore I do hereby request the General Manager, BSNL, Kannur to conduct a detailed investigation on this complaint, activate the magic plan on my connection that was de-opted through an unlawful act of your agent, allot top up talk time for Rs.100 in spite of Rs.55 charged earlier irrespective to my demand and to take legal action against the agent if the incident was purposefully done by him to gain un due profit by miss selling BSNL product.

My BSNL broadband internet connection is faulty from the last ~1.5 months. I have made multiple complaints at BSNL fault booking service (198/1957) and my last two complaint numbers are – 03566 and 03587.
I’ve sent more than 100 messages (SMS) to the lineman of our area (Annish Khere) about the problem & have also talked to him personally many times regarding the same. However there is NO resolution to the issue has been made till today.
I request you to kindly look into the issue & do the needful ASAP.
I also request you to provide me necessary rebate/concession in my next bill.
Kindly Help!!!

Thanks & Regards,

Amit Prakash Bhatt
BSNL Ph. Num:[protected]
Address:
Flat No-MF2, Plot No-959,
Shalimar Garden Ext-1,
Sahibabad, Ghaziabad
Mobile: [protected]

my social institute institute name kgn jan ssikshan sansthan ke naam se six monthe pahle civil line allahabad me 500 rupaye security jama kerne ke BAD mujhe landline number [protected] provide kiya gaya hai lekin 6 mahine hogay abhi tak connection nahi lagaya gaya mai general manager ke pass bhi camplain kiya 2bar lekin kuchh nahi huwa dhobha exchange handia ke sdo r n yadau hai unse kaha gaya to har bar ek hi jawab milta hai ki ek baad lag jaya ga maine complain kerne ki baat ki to kah rahe ki jao jahan chaho complain karo dekh loonga .r n yadau ka mobile number.[protected].

I bought a new BSNL 3G Data Card and paid Rs. 4000/- for the same (incl. usage plan, sim card, misc.) and as guaranteed by BSNL executives that this is the best in market and only BSNL Data Card provides 3G speed in Ratlam I bought this useless data card. I was guaranteed a speed of 2-3Mbps for the same whereas I never get a speed of 256Kbps even. Also, it gets disconnected everytime automatically and network keeps on fluctuating. I used it in an open environment in city area standing on one place but the same issues persist. Please if you can't provide proper services then better don't do such business. I want my refund from BSNL and also an apology for selling such useless plastic piece and charging me so much. They should better stop providing such services when they can't keep their words also should fire all the staff who can't even manage to check the issues and keep giving excuses.

Frequent faults tel no .2833030 &on responce from Bsnl staff dispite loging of complaint.

I have purchased a BSNL 3G data card on 4 march 2011 but i experienced the improper signal coverage in the heart of city many times which resulted in poor speed .Now, it seems too funny "FASTER THAN YOUR THOUGHTS".

i have recharged with Rs 399 for bsnl blackberry internet services on 1st april . But till now i.e 5th april
bsnl blackberry internet services are not activated on my mobile.I have called the customer care person so many times but there is no proper response from them.My complaint number is 33175653. I dont know when those people are going to activate internet services on my blackberry.

my mobile number [protected]

Need a duplicate bill for BSNL landline conection for the month of Feb 2011.
My details are:
Name:Indrajit P. Vaidyan
Unique id:[protected]
tel no: [protected]
billing address; 212, vithalapur, sanquelim,goa, 403505