Show menu
Ask a Question FAQ Sign in

BSNL Broadband — Unable to connect to Internet (No proper response from Technical support

Dear Sir/Madam,

I applied for Bsnl broadband connection 2 months ago. I bought my own modem. I got the connection 4 days back. But the modem requires a Portal Username and password during configuration to ping it to the server. I called up the customer care and got the username and password, however it is not working. Hence I raised a complaint via Bsnl customer care. As Im working in an MNC, I couldn't be at home always, hence I gave my mobile number to them while raising the complaint. But there is no proper response from the Technical support. Im so frustrated because Im paying the second month bill for broadband connection which haven't started using yet. Is this the way a service provider will provide service to a consumer..? Please help me in this regard.

Regards,
Yuvaraj
Complaint comments  19 Comments     Updated: Share0Tweet0

Comments

BSNL Broadband — Unable to connect to internet

I got the username and password after 45 days. Even after visit by the technician and installation, I am not able to access the internet as there is some problem in the network. Mine is a new number and I think the technicians are yet to fix the problem.

Even after repeated calls, my problem is not solved. I have all the internet accessories attached to my PC but with no internet connection.

Request the concerned authorities to look in to the matter and provide me the long awaited internet facility.

BSNL — unable to connect new broadband

i have submit bsnl broadband form on[protected] on bsnl office and i got my workorder no as MDLEW_3176 and have opted for my own modem .since i have installed modem i am geeting ppp down status since i have already got bsnl landline the only thing bsnl have to do is activate broadband on that line but since last 7 days i am keep going to my local exchange but unable to get any solution.my bsnl landline no is [protected].
I am not getting the broadband connection in my landline

The phone no. is[protected].


Kinldy send the engineer and recitfied the problem as soon as possible.


Regards

Amit

BSNL DATAONE — BSNL failed to serve....but collects bill

Dear Sir,

i'm customer of BSNL broadband 500 Home plan. During one month i get i'net hardly for 3 days and that too unpredictable. i complained many a times to BSNL but i found it's totally useless.
Please help in this

Cc: To TRAI
i took recently broadband with user id baddepudi
iam not getting mails nor able to send out- iam confused if i have to register or if my id is right
i got it as baddepudi @dataone
kindly call/or send /or mail to my sify id which i will shortly loosing because i didnot renue with the new dataone installed
we are not happy as there is no help from the staff-only till the modem is taken we were getting response.yhe plan -homeplan256 kb-- do something immedietly
dr.b.lakshmirajyam
[protected]
Dear Sir,

I am customer of BSNL broadband 250 Home plan. During two/three month I get I'net hardly for 3 days and that too unpredictable. I complained many a times to BSNL but I found it's totally useless.
Please help in this.

Regards,

Kamal Gupta
3A/62,
Azad Nagar,
Kanpur
Dear Sir,

I am customer of BSNL broadband 250 Home plan. During two/three month I get I'net hardly for 3 days and that too unpredictable. I complained many a times to BSNL but I found it's totally useless.
Please help in this.

Regards,

Kamal Gupta
Phone No.[protected]
3A/62,
Azad Nagar,
Kanpur
go through this link

http://www.mp.bsnl.co.in/bb/wa3002g4/wa3002g4.htm

check Splitter Connectivity Diagram

check all connection from splitter
i need a broadband connection of 1mpbs

BSNL Broadband — No proper internet access for BSNL Broadband

I have a BSNL Broadband connection at my home.
Landline No: [protected]
Address: #411, First Floor, 10th Cross, 1st main Road, Metagalli, BM Sreenagar, Mysore.

My Broadband connection is not working properly for almost 1 month. I raised the issue to Mr. Shivkumar (Mob: [protected]) and to Mr. Lakshmikanth (Mob: [protected]) who are responsible for the Broadband in my area. Both of them didn't help me to sort out the problem and still I'm not able to connect to the internet especially after 7:00 PM every day. Request you to have an urgent attention to the issue.
Please contact me on my mobile: [protected]

Thanks & Regards
Suneesh Nazar
Mob: [protected]
there no link from 01/07/2009 3pm till now no body can answer for reagen pl sulve problem as soon as possible contact num [protected]
I have 256 kbps internet connection we using wireless modem data one connection, , when Iam trying to dial to get internet every time it may busy or not getting the connection .. most of the time facing the same issue
we paying 250 per month i think we couldnt use this connection even halfday per month because of everytime not get the connection.. some time at mid night may get.. please give me a solution
I didn't get my last month bill (july-09) can you pl sent it
plz sir tell me fast bcoz 1 week i dont saw my usage & i dont know my plan is activet ya not activet . my user name my phone nomber[protected].my mail dhara.[protected]@yahoo.com .so plz tell me fast sollution what i do?

Internet Broadband New connection — No Proper response

Already am existing customer of BSNL Internet Broadband. Due to the dissatisfaction of BSNL service I planned to take Airtel connection and had a talk with airtel people (Ph.[protected] The executive Ms.Divya talked to me and comitted to send a person to collect the application on 13.10.09 between 7pm to 7.30 pm and connection will be given the next day before 12.30 noon as per my requirement. But the same day by 6.30 pm a male voice called me said that he will come and collect app.form the next day morning and the connection will be given simultaniouly before 12.30noon as per my requirement. Then I got a call from airtel on 14th by 12 noon it said that due to the absence of a boy they could provide it on time so they will do it before that night.

Is the Airtel, a reputed big concern is rely on only one boy? If the Airtel is not able to follow the commitment why they commit?

Above all why do u waste our precious time? We dont rely only on Airtel there are so many companies are in market. Dont insult and irritate the customers.

BSNL Broadband — no proper internet connection

very slow internet or no connection at all, we have complained BSNL several times aout the same but no proper response. They have not helped us so far about this. We have been paying money without making any use of the internet, no one to repond to our problems.
Yes i do have the same problem BSNL Technical support and service sucks!!!
if at all customer care pickups up or connects they will hang up asap without giving a concrete resolution...they say bsnl is in terrible losses but who cares i guess...for people who have no other option of a landline broadband in areas where no one else serves you are left to the mercy of BSNL.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    2%
    Complaints
    11167
    Pending
    0
    Resolved
    169
    phone
    +91 80 2213 3200
    location
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001