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[Resolved]  BSNL Broadband — broadband billing complaint

My landline no:[protected]
k.k.nagar, chennai, tamilndu.
Hi, i have been using BSNL Dataone connection for last 2 years. To my shock i have received a bill of over 23000 for march months o[censored]sage. so i came to bsnl kodambakkam office and i made complaint i don't have any copy of that so till now their is no response from their side .i am very sure that their is some mistake on that bill because we will never use 23GB for a month its an home PC we not been using it for commercial purpose.so till there is no response please make some action on my complaint.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  26 CommentsShareTweet

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BSNL — Broadband Billing Issue

We are having an internet broadband connection from BSNL for the past 1 and 1/2 years under Home 500 plan. Right from the day of connection, we were not able to check our account usage thru their site. We will be able to login to the site, when we try to check the usability it will say as "Unauthorised user". For this month our, internet bill alone has come to around 2, 550 Rs. We were shocked. After a long wait in the queue, we contancted the customer care rep. he is saying that our plan has been changed from Home 500 to Home combo 500 where 2-8am is not an free download time. How can they do it without our knowledge? Even if they changed it, even in Home combo 500, 2-8am is a free download time. The customer care is not giving a proper reply for this. I want the excess amount to be corrected and wants a new updated bill to be sent to my address.

Customer's Name: G. Sundaram
Email-id: hemalatha.[protected]@gmail.com
Ph. Number:[protected]

broadband service/personel — broadband usage not getting

hello sir/madam,


my name is N.Ramesh and my land line number is[protected] the problem is i could not able to check my usage capacity in my broadband account.

Please suggest how to solve my problem.



Thanking you,

N.Ramesh

Personal — password for dataone

My Username is : mabeups
E-mail ID : [protected]@dataone.in
I am unable to get the mails as it shows the password is not correct
how can I recover my password
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BSNL — Broadband account

I got bradband connection through ph.no.[protected]. Now I am not able to get usage of bradband 1 gb. by useing id:dataone.in. The account was not visible. PLEASE REctifyto note my account.
thank you.
Your luv
R.Shanthi.
i do abale tosee how many dataI use
Sir / Ma'am,

I have forgot my bsnl account user id.
Please can u help me to remember it,

my address " 32 adarsh nagar D Cabin Sabarmati Ahmedabad Gujarat "
i cant login in broadband usage account

Home/personal — Dataone Excess Usage without my Knowledge

I have been using BSNL Dataone Broadband for the last 5 years, and I have always appreciated its performance and even recommended to many of my friends and relatives. Of late, I am facing a big concern that my normal hours usage (Plan 500; Normal Usage = 2.5 GB; Night Free 2 am to 8 am) has exceeded the limit, even though I have not downloaded during this time. Every day, around 400 mb is being downloaded from 1.20 am to 2.00 am. I have complained online as well as through phone, but so far no action has been taken. So far my broadband billing alone has crossed Rs. 1500/-. With still 14 more days left in this month, I could not imagine what the final bill amount could be.

Therefore, I request the authorities to swiftly act and provide a solution for my problem.

Regards,
Elango
i have not getting my usage since april2009

BSNL Billing Complaint — BSNL Broadband Billing Complain

I was using BSNL Broadband on my Local number 2561616 but have given application to remove the broadband service... Now also after 2 months I have got Broadband bill for 3 months.

Please guide to whom i need to contact to get it resolved soon.

Thanks in advance.
Sir,


Sub: Unrealistic BB usage charges against Phone[protected]
(Customer ID[protected]

Although officially the internet connection was given to me on 01.07.09, but due to service disruption the service could not be utilized, the local exchange was repeatedly contacted & they attended, replacing the modem & restore the service after 10th. After that, a problem cropped up in the CPU, which finally rectified on 23rd. meanwhile, I was out of station for 10 days & my computer was not utilized. Unfortunately, the BB utilized bill came & it was not only exorbitant but also unrealistic.

I therefore, seek your personal intervention to find out the reason of such ghost billing & giving me the justice.

I am also thinking to discontinue this BB facility along with my land line privilege if satisfactory action is not taken.

However, I am clearing my entire bill within the stipulated date.

Thanking you & expecting an early action in this regard.

Yours faithfully,

(MILAN KANTI MUKHERJEE)

Mob no-[protected]
i have taken a new broadband connection 1 & 1/2 months back & my number is[protected] but still i havent received my bill. plz take necessary action to send my bill so that i pay in time
i am bsnl user my telephone number is[protected] it haas been dead since 15 aug 2009 but no action taken by the officer till now

vivek kumar
mob no-[protected]
I have changed my schem from Home 500+ to unlimited 750+ from 1.10.2009 but the usage shows that on 1.10.2009 the usage has been metered. It is very ridiculous as I have submitted my application well in advance in Middle of Septemebr itself.

BSNL Broadband — BROADBAND BILLING

I AM A BROADBAND USER FOR LAST FOUR YEARS.IN THE MONTH OF FEB 09 I HAD REQUESTED FOR CHANGE OF PLAN TO HOME LIMITED PLAN OF RS. 125/- PER MONTH.THEN IN THE MONTH OF AUG 2009 I HAVE AGAIN REQUESTED TO CHANGE THE PLAN TO RS.750/-PER MONTH I.E. HOME UNLIMITED.THIS WAS NOT CHANGED IN THAT MONTH.SO I WAITED FOR ONE MORE MONTH AND NOW I FIND THAT THE PRESENT BILL IS ALSO VERY HIGH I.E. MORE THAN RS.4000/-
THIS IS TOTALLY UNACCEPTABLE.THE BSNL SHOULD REFUND EXCESS AMOUNT TO ME FORTHWITH AND CORRECT THEIR RECORDS SO NO MORE ERRONOUS BILL ARE ISSUED.
INCIDENTALLY LET ME REMIND YOU THAT MY BILL PAYMENT IS THROUGH ECS AS I BELIEVED IN BSNL THAT THEY ARE REASONABLE PEOPLE. PL. DO NOT MY BELIEF BE FALTERED AND CORRECT THE BILLS ACCORDINGLY.
PLEASE INFORM THE ACTION TAKEN IMMEDIATELY.
SACHIN TARE PHONE NO.[protected]
IS surfing free on 250 plan
how to check BSNL Broadband usage..
I have been using broadband connection since AUG-09.my scheme was free rental for 24 months(SCH-1), home-combo 299 monthly.I have received bills of rs 199 for my land line & submitted every month.I have not received bills of my broadband connection.to my shock now I have got bills of rs 299 for each previous month at a time.but i have already submitted rs 199 for each previous month what i was not supposed to pay.now i request you to take necessary action & adjust my bill,

BSNL Broadband — Billing issues

Bill for the month of February'10 contains the usage of January 31st but in the bill its clearly stated that the bill is from 1/02/2010 to 28/02/2010. Now since they have added up previous months usage my broadband usage limit has exceeded and they have charged me extra cash to pay for the current month. This is ridiculous.
Friend, I am also having a same problem,
In January my usage is around 2800mb and they billed correct amount.ok
But in Feb they added usage of January 31st and overbilled.
and now on usage detail portal of Jan month they removed that 31 jan record and added into Feb, so it shows below 2300mb in Jan i.e (below 2560 so free) but i already paid for extra usages in Jan. i am going to accout officer in bsnl tomorrow.

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    Bharat Sanchar Nigam [BSNL]
    Customer Care Service
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