Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir
I am Ram from Aadambakkam in Chennai. I got bsnl broad band connection 750+ unlimited home plan.They installed me on 18/02/2010. I paid deposit Rs 500/- and i have own modem too. the first month bill is RS 1010/- the format on the bill is

Misc Charges 1250.00
Broadband Charge 241.00
Service Tax 24.82
Gross Amount 1516.00
Credit Adujstment 506.00
Net Amount 1010.00

What is misc charge? I also called the complaint line 22501844 but no one is picking up the phone
Please help me with this

Hi, I am presently posted at Nainital and using BSNL SIM card since last 5 months, but there is a voice clarity problem, I have complaint so many times but the problem is still exists. A new problem regarding voice clarity is started since last week that when the person on other side picks up my phone he or she is unable to hear my voice, but I can hear his or her voice clearly. I complaint to the BSNL customer care centre, but they are also unable to hear my voice and disconnected my call so many times saying that they are unable to hear me. Sir, suggest me how can I register my complaint when the service centre of Service provider is unable to hear my voice on the same network.

Kindly resolve my problem

Mobile No.[protected]

I wanted to reach MP BSNL customer care for my father's SIM lock issue. The BSNL websites states as "[protected]" as the All-India Customer Care number, but when I call this number, they say its Kerala's help line. They gave me a number for MP's help line, which after trying almost 50 times also, says "Number not in use". When I call back again on the first number, even after selecting English as my language preference, a lady speaking Malayalam picks up and says "I not understand your speak". I ask her to connect to somebody who knows English, and she is like "English. Ok. You tell.". Frustrated I cut the call and called again hoping I get somebody who speaks English. This time, the lady was better in terms of English, but she was not able to comprehend my issue, she asked me to hold for almost 4 mins, and then says add a '0' in front of the MP help-line number. I am like.. I not so dumb madam, I have put 0. I ask her to connect me to MP's help line number and she is like, please call the number. I said "Madam, I have called more than 15 times, the number is not going through, can you please connect me from your side." and she cut the call. What kind of a customer care is this. Its by far the worst customer service I have ever found.

How am I supposed to contact the customer care to get my issue resolved?

Regards,
Kosha

I have a 'fast' intenet connection(claimed by BSNL) via BSNL WLL set. The speed shown on is 230 kbps,but the actual speed comes to 8-30 kbps, Many a times the online payment sights such as ICICI Bank, IRCTC are closed due to idle speed. In my area BSNL telephone lines are not there, so I cannot opt for broadband connetion. I made complaints .BSNL gave a new inscrument,but the speed remains the same. What is the remidy for this ? My telephone No.is [protected] at Pune.

I have a BSNL WLL connection.On the back of the bill it has been stated that the bill can be paid online through www.bsnl.co.in.
But actyally the bill is not being accepted saying that the tel.No.is not in existing.I have tried it several times. On enquiry with the authorities ,they say that WLL bill cannot be paid online.My this time bill No is[protected] Dated 04/03/2010 .I have already complained to the concerned authorities.Kindly help me to solve the problem. My tel.No. is [protected] at Pune (Wakad Exchange).I am a senior citizen and cannot go to the exchange for paying bill every time by paying auto charges.

my sel[censored]sha sharma is a resident of jind (hr.) i am using bsnl broadband on my landline no. [protected]. and the 250 rental plan was activated on this no. befor 15 days i have applied for the 1111plan with 2mbps speed but till now i am getting speed of 256 kbps. pls take immediate action .

my number is [protected]. I have BSNL prepaid service and for last two weeks i have been receiving a message from 56363, saying tht "Thankyou for subscribing SM pack. U have been charged Rs. 8/- per week." i have already lost 16 rupees for it. i have never subscribed for the service and i also donot get any service for Rs 8. it is irresponsible of BSNL to allow such kind of theft.
considering the amount of customers who have been wronged..there can be lacs of rupees stolen frm people collectively.
I would like to get the reason for this security breach and there is no way to recover my money but, it should not happen to others!

Respected sir,
we have applied for broadband internet connection in december but havnt received the connection yet with our new bsnl landline from last 4 months

I relocated my telephone from Ramesh Nagar (Indira Nagar Exchange-Old No.[protected] to Kundanahalli gate (Brooke Field Exchange-New Ph No[protected]. The phone got installed on 10th Feb 2010, I been given lots of complaints, and went to the exchange personally. No response.
I'm working in an MNC, since I don't have net connection I was not able to attend the conference at late night. Most of the time I need to go to office and attend the calls.
I purchased the type II modem from BSNL by paying around Rs.1800.Hence I'm not in a position to take another service.
BSNL is trying to grab new connection by giving lots of sales promotion. But there is no effort on retaining the existing customers.

Hello Sir,

I had subscribed for BSNL broadband Unlimited -750/- rental on 10 th march. My bsnl number is 25221370.
The line man asked for money for installing it, what I denied to give as installation charge will come in first bill. Because of this he cut the connection from pole and after compalaint on 12 march, no body listened to me till march 15. I visted the BSNL office thrice for knowing the problem.

They give me the line man's number[protected]. This person now telling me that you are doing some internal problem in system. There can not be any problem out side. He is talking rudely and telling "you can compalint whom ever you want my working hour is till 4.30, if I will get time then I will come and if you would be at home then I can repair, I can not inform you before coming, its your duty keep waiting for me."

I told the situation to the concern person for challaghatta region in BSNL Ofiice named Venugopal Nair[protected]. but its also of not much o[censored]se. I am suffering from 10 march to till now no body cares.

I am putting this complaint in public concern to know How BSNL is working.

Thanks
Ravi

Dear Sir,

We have at home our BSNL land line connection of[protected] for nearly ten years. But surprisingly the phone is down from January 2010 and even after repeated submission of complains, no measure has been taken.

In fact, some of the BSNL staff has told us that there is permanent damage to the underground wire and the line will never be connected. We could never imagine such an irresponsible comment from a professional service.

In this circumstances, let us know what we should do? I was planning to get BSNL broadband service at my home. But without the land line connection that is not possible.

We have even paid the rent for one year for this line in advance. But there is no formal communication from BSNL to explain the reason for discontinuation of service.

As this is a very old phone number for our family, it is extremely inconvenient for us to manage without this phone.

We are expecting your help on this.

Yours Faithfully,

Prabir Kumar Ghosh
Beraberia, PO - Bagnan,
Dist- Howrah, West Bengal,
PIN - 711 303

My IPTV executive had collect Rs.1500/- from us on NOV 2009 with the commitm ent that they would give BSNL - IPT^V connection within a weeks time, however after the cheque submission in our bank, the IPTV executive nor any officials had communicated with us nor any response as to the instllation nor the problem.

On our frequent calls to their customer care their exe had confirmed that their technical team wud contact us , however this also had not happened, again after a week we started making no. of calls the same response stating that there is a technical prblem on our landline and our Modem to be replaced and all stories. More so they didnt inform us that we may hv to pay another 1600 rs to BSNL for change of modem, in DEC bill BSNL had charged us Rs.1600 for change of modem.

Even though it is more than 5 mnths no one is taking any responsibility to either commit us on our refund of our money nor abt the instlln, we wisht o inform all that pls do not go for My IPTV - BSNL connection the response and service is very poor and bad.

Murali krishna
[protected]

The internet connection (BSNL Broadband ) is not working since last 3-4 months. I have followed with all tel exchange people on phone nos [protected], [protected], [protected], [protected], [protected].
On all complaint nos the answer is pl give complaint on another no.
I am following with these people from last three months but till the internet is not working but I am paying regular bill of broadband .
Pl look into matter seriously

Dear sir,

There is a complaint regarding service at Porbandar.
As we have started broadband connection in January for 500 Home plan for 2.5 GB download limit for month.
We have charged 1980 Rs. for month Dec-Jan 2009/10. But 2 days ago we received bill of February and it mentioned 1480 Rs. We called them at BSNL office at here porbandar branch and they are calling that we have activated plan of 1.5 GB. And they are telling you have signed the form but we have not filled up the form because of officer's mistake we are suffering here and not getting actual Service what we want and we have to pay high amounts as mentioned.

Please tell what to do?
Bharat Malaviya
3-Bhojeshwar Plot
Malaviya Mension
Ph-[protected]
Porbandar
Gujarat
India

Sir, I am having a BSNL Broadband connection plan 750 plus at my home. Very often there is problems in connectivity of internet.On lodging a complaint in the nearby tele-exchange (Rapti Nagar Gorakhpur) the staff never pays any attention and generally says that the modem may be defective. After getting checked the modem by them they keep on saying that the line may getting earthed and the lineman will vist ur house and check the complaint.But after several vists even the lineman did not visited and checked the faults.I am now bound to get the line checked by private means by paying a large amount. Now I am really feeling why people are really going for private broadband connections. It is really true that the full form of BSNL is BHOOL SE NA LENA

Hi,
there is aproblem in my mobile display,so it is difficult to find out the imp no
can you please provide me the call history (all incoming and outgoing ) from 13/03/2010 to 13/02/2010

my prepaid no is [protected]

I have a 750UL Plan for Dataone connection in vasai and im using this past 3 years.
Since mid of Feb 2010 the ADSL connection is not avaliable on my number[protected].
After inquiring at the Papdy Exchange the officer at the exchage said that the cable was been cut and robbed and the connection will be restored soon. Its past more than a month now. I again inquired on 10th March 2010 and got the same reason as the cable was once again stolen. Again a lodged a comlaint and had been to the papdy exchange on 13th March 2010 and got a reply that there are some technical faults and we are looking in the matter.
Even though visitng the exchange or lodging complaints this is not working and im compelled topay a hefty rent of Rs750/- + Taxes even if the services are not available

Hi,
My name is Sindhav Jaydeep B.
i am living in near saint kabir raod, rajkot 360003, gujarat,

I have BSNL EVDO from last 15 days,
1st BSNL take 7 days to start my evdo, after almost making 8 calls to different number.
And right now i am not getting very bad speed at even night time though i have full signal during night and day time, i have almost check my speed for 3 whole nights,
and i am getting around 300-400 speed at night, last time at 3:00 am i am getting around 450 kbps speed.
i have talk to bsnl office, they give me different number to contact and said that they will complain about it to their senior. and doing nothing.

Where should i complain about these problem, so i get proper response and action.
i want to end service of my evdo after using it for 1 month, to end service what should i do?
or what should i do to increase speed?
To whom to contact?
plz note my mobile no. [protected]

Hi sir,

I have been using BSNL Cellone HP Employees CUG plan for the last 2 years and is regulary paying my bills in time. Last month my plan was changed and my rental went down by Rs 75 to Rs 175 (previously it was rs 250 ). i had also subscibed to GPRS facilty for the last one year which is Rs 150 for unlimited access anywher in India. I got message for the new plan through message and there was nothing described about the gprs plan so I contacted BSNL CSC at Parwanoo. There I was told by a lady customer service executive that the plan was same for GPRS usage anywhere. I am on training nowadaz at Chandigarh. Now for my surprisewhen i got my bill for this month I was shocked it was Rs 3074. i had never paid bill more than Rs 800 during the last two years. So I thought this might be due to some technical faulta at bsnl end . So I went to exchange at Kullu. There I was told that the amount was valid and was charged due to surfing while roaming. My credit limit was rs 2000 and last month I even got a message from bsnl while my limit was about 90 % reached. But this time I didnt got any message only such a big blow when I got my final bill.

Sir even last month when I was roaming my usage was for Rs 872 and I got discount for Rs 702 (as my plan gives discount on incoming while roaming) and my bill wa totalled to amount Rs 544 .But this month my usage is for Rs2,749 and I have got discount for just Rs282 .This is visibally a blunder mistake and BSNL is not accepting it. that is why I want to register a complaint.

I am not in the position to pay such a huge amount of bil. Kindly guide me how to file complaint against bsnl. I shall be grateful to you.


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Regards,

ANSHUL SOOD

I have received the following message on my CellOne Mobile phone in Chennai from TM-BT-PTC as under, which I am uploading on your website for the information of all your users/browsers (having BSNL connections) so that they are careful about such SMSs which may be hoax messages to defraud/cheat unsuspecting people:
“YOUR MOBILE-NUMBER HAS WON-USD 750,000.00 IN THE 2010 BT-MOBILE-DRAW, TO CLAIM YOUR-PRIZE SEND YOUR NAMES, AGE, TEL AND ADDRESS TO: [protected]@hotmail.com
Sender :TM-BT-PLC
Message centre :
[protected].”