Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
I am a prepaid customer of BSNL Haryana since many years. I got an sms on[protected] that BSNL is giving 20% extra talktime on top-up of Rs. 550/- MRP and above. I got recharge my mobile number [protected] on[protected] at 07:44 a.m., but i got talktime of Rs. 493/- only. I want my remaining balance.
i called customer care number [protected] three times, but don't get any solution. i send an email on BSNL mail id: [protected]@bsnl.co.in but there is no reply from that mail.

Dear Sir,

My Name is Nikhilkumar Shah.

I am residing at 249C-Regent, Shiprasuncity, Indiarapuram, Ghaziabad.

My Home phone no is[protected]. I have submitted application for cancellation of my phone & broadband services on February 22nd, 2010, as i am moving to another state. I have done follow up with respected authority for arround 8-10 times personnly but, there are no action taken on this matter. I have fully paid up my bill for my phone & Broadband services.

I also have 1100Rs deposite with BSNL.

Sir can you please kindly look in to it to cancel my Phone & Broadband service.



Nikhil Shah

[protected]

[protected]

Sir

With reference to above mention complaint i.e. Deactivation of FHM video of the day. I request many time to stop this subscription of FHM video of the day, but they never stop the same. Everyday they deduct 5 Rs to my account. So please stop this stupid & nonsense FHM video of the day as early as possible.

Thanks.

Dear Sir;
I'm using BSNL prepaid mobile[protected]on 24 th feb i had recharged it by Rs. 100/- but in two days my balance become Rs. 6/- I din't have activated any value added services. I have a 1P/Sec. plan 3 months back. Itried to find out the resan for this deduction from BSNL Service centre from last 6 days. But nobody is giving a satisfactory ans.I'm really fed up with this. If i did'nt get any solution ;I'll surender my both Mobile card.

Dear Sir,
It is for your kind informatiuon that I am BSNL Landline Customer namely Suresh chander gupta Landline phone no[protected].
R/O: Qtr. No. 23, Sarwal Colony , sarwal Jammu.
Sir, I have presently Broad band plan of Rs. 250.00 & incomming
facility only of Rs.99.00 plane . (linked with BSNL Rani Talab, Jammu,J&K,)
Therefore I have to pay Rs349.00 for the same which I am paying to BSNL for last few months.But this time When I went for submitting the same amount the authority asked for paying Rs.1567.00 instead of Rs 349.00 .But I only paid Rs. 349.00 Please look into the matter
& made necessary correction for the same.
Thanks.

pls send call history of my bsnl prepaid mobile no [protected] from[protected] to[protected] at my email adress [protected]@rediffmail.com

Sir my mobile no i [protected] . i had accidentally activate the wap service of indiatime some month ago they charge Rs 30 per month . when i try to unsubscribe that service they sen me a link for unsubscrib service but when i try to open that link i opens a blank page and nothing eals . so i request to u please stop this wap service in my no .

I am using "https://portal.bsnl.in" for Top-Up my mobile. Every time I get the desired Talk Value after Top-Up through online Service. Recently on 11/02/2010 at 16:34:14 hrs I have made a online Top-Up from "https://portal.bsnl.in". But till the date the Top-Up money has not been Credited to my Mobile No. and the same has been debited from my SBI Bank Account. I have contacted the Customer Care several times and nothing action has been taken till now. Every time the Customer Care peoples are saying that recently you will be informed, Few days ago one of the Calcutta Telephones Employee called me on my Mobile and saying that Online Recharge / Top-Up may not success sometimes. If so then some kind of tracking facility should be there or CLOSED DOWN of ONLINE Recharge / Top-UP Facility.

But till the date no Talk Value has been credit to my Mobile Account or the amount has not been refund back. I have also logged a complaint on Public Grievance (Reg. No. DOTEL/E/2010/00508 on 17/02/2010) and which has been forwarded to Calcutta Telephones on 19/02/2010. But still no action has been taken.

My Mobile No. is [protected]
Transaction Date: 11/02/2010
Transaction ID: TXT[protected]
Top-Up Amount is Rs. 110.00
Complaint No. 5157321 (provided by Customer Care on 12/02/2010 at 12:15 hrs).

Expected you kind Cooperation in this regards.

Regards,

Manish Kumar Saha

sir,
ph.no 24532721 is dead since last 2 weeks.& complaint made last week no one has come &attended . when ever we r reporting complaint regarding dead phone in the area santoshnagar offic simply noting down no interest is taken .if action is not taken we will feel that bsnl is not interested in customer& we will ask u to cancell the land phone as well as the internet being a regular payment customer we feel trouble with the bsnl .in future we will like to have facility with other phone department.
the facility calling 10 paise per min. with family &friends after 9.pm.is available with the land phone or not.the information we need.

To day in the evening of 28.02.10, I lost my mobile with SIM No- [protected],while doing marketing around Kankerbagh Tempo stand/Mandir.
Immediately, I informed Kankerbagh Police Station.
I want to have a duplicate SIM.
Please let me know whether contact no stored in the lost SIM can be retrieved or not when new/Duplicate SIM will be issued.
I have made some advance payment against my mobile no.
Please let me know what should I do to get the new SIM and whether number stored in the SIM and Balance available with the no would be retrieved or not ?

Thanks
Desh Deepak
Kankerbagh,Patna,

hi,

i sent sms 'M3G120' to 53733 frm my Sony Ericsson W700i mobile out of my curiosity in 3G. i thought it wont change anything and 'll only add some extra services if eligible. but got confirmtn msg saying 'Your plan has been changed to EXCEL 3G-GENERAL' ! hw can i change bk it to Student Suvidha, my old plan? i enquired in some shops but they dont knw bout this since its a new thing. also customer cares r busy 2day.

- Jojan P.M, Tvm, Kerala

Sir,
In my bsnl mobile no.[protected] outgoing call is ok to all network, incoming call barred from other network (exchange repply this no. is does not exist) in my local area.I call to so many time to bsnl customer care regarding this problems,but bsnl customer care says you wait 24 hours,48hours and some days,what I do ? I am going great loss.My complaint number in bsnl customer care is B[protected]
Please do the needfull.
Thanks with best regards,
Rahmatullah
Tamkuhi rai,Kushinagr (U.P.East)
my other contat no.: +91 [protected]

on 27th feb at 10:18 am i got an sms

"NOW GET (RS.330/- ND 90 DAYS) ON RC 300/- OFFER UPTO 08.03.10 ONLY"

WHEN I APPROACHED TO CUSTOMER CARE EXECUTIVE REGARDING THIS HE CONVINCED ME TO RECHARGE THE SAME TO AVAIL THE BENEFIT. ADDITIONALY HE TOLD ME THAT THIS OFFER IS VALID ON YOUR NUMBER AS THIS IS A PROMOTIONAL SMS WHICH IS BEING SENT TO SELECTED ONES.

WHEN I RECHARGED IT I GOT NO BALANCE INSPITE I GOT BSNL TO BSNL UNLIMITED CALLING FREE PACK WHICH IS OF NO USE 4 ME.

NOW WHEN I CALLLED THEM THEY ARE REFUSING THEIR WORDS ND NOT REFUNDING MONEY.

plz look into this matter soon.

MY BSNL NO. [protected] (U.P WEST)
CUSTOMER NAME ANMOL AGARWAL

Dear Sir / Ma'am,

This is to inforn you that I'm a bonafide prepaid connection holder of BSNL having number [protected] for more than 6-7 years.

Today (27th February 2010) I dialed an international number[protected] at around 4:46 p.m. but within seconds I got a message, which writes Rs.48 deducted from my account with a duration of talk time of 3:00 minutes even before I get connected with the number.

The number was not connected and within seconds I got the message. I'm surprised and this was happening quite some time for local calls also but I'm unaware of this. Today I saw the message and believe this discrepancy done by BSNL.

Please help me and many others who were affected with this type of illegal deductions by BSNL.

With regards
Sandip Singh

dear sir,
i purchased a topup voucher of bsnl mobile for rs.220/- from karimabad exchange counter(ghoddod road, surat) on last date of the scheme(i.e. 15.02.10).employee at the counter told me to activate the card before 12.00 midnight. after coming home i scratched the card and dialled the number "[protected]" as per instruction written overleaf on the card.at the right side of this number there is another no."[protected]". i trid repeatedly to recharge my phone as per instruction but could not get the amount added in my account balance. then i dialled customer care no.[protected]. at least 4 to5 times. but my complaint was not attended to. then i got a sms from bsnl asking me to give grade to there service. i gave "1" which means "BAD" and sent this sms on 53735 as they asked on dt.15.02.10. then two days later i was told to contact mr. khan on 6th floor of the exchange. i contacted him personally. he activated my card but only rs.200/- was added in my account balance.so i was not given benifit of the scheme as published in the news paper.without any fault on my part. please do the needful and inform me. thanking you.

http://picasaweb.google.com/lh/photo/IxBeczBU7Yp_zYPCsatEFg?feat=directlink

BSNL Stopped Selling USB type HSDPA Cards in Kerala wef. 15.02.2010 as per the Order No. MS/CML/1-9/2009-10/S1 dated 15 Feb 2010. As per BSNL Kerala Circle website dedicated for 3G (http://210.212.237.100/MobInd/3GHom.asp and goto DATA PLAN) shows "Note : IF HSDPA card USB based is supplied by BSNL then
1. 1GB Data for Normal Hours and 5GB Data for Night hours is free for two months period for Rs.4343.
2. No free usage for Rs.2500/3000.

This page displays its "Last Updation on 22.02.2010" and "[protected]@kerala Telecommunications". But the official release as in the first link shows the sale stopped.

BSNL Plays the tricky game to sell their device at higher price and based on this order they are not giving even the connection for those who own the 3G Data Card / or 3G Modem enabled Phones.

I have received an e-mail from CMD, BSNL as follows.

Dear Sir,

We acknowledge receipt of your mail. The same has been forwarded to KERALA Telecom circle / Telephones for necessary action with intimation to you.

With kind Regards

AGM (Cordn. – I)
CMD SECTT

But then also nobody reacts.....

Dear Sirs,
I applied for BSNL-may way IPTV on 24th Jan 2010. I was promised a connection within a week.

I did not get the connection even after a lapse of more than a month and added to that my Internet (broadband BSNL) has become very very erratic since I have applied for IPTV.

I once got a call from 'myway' telling me that they are testing the Internet and I complained about the erratic service of Internet. I was told it because they are trying to give me IPTV I may have disturbance in the Internet. I was promised they explain the matter to the concerned Linemen and the staff of BSNL how to rectify the defect.

I told 'mayway' people that the Internet connection will be alright in the morning but from 4 O'clock in the evening the DSL lamp starts blinking and I do not get the Internet connection. At times when I get connected to the Internet then I will get the message 'unable to find the server'.

I am in Investor in the share market and Internet connection is very important for me.

Could somebody try to do something so that I get the Internet connection properly. And if it is no possible to give me 'mayway' connection. Please refund my Rs. 1,500/- which I have paid.

Yours faithfully,


ZAWAR ALI KHAN
F/o Murtuza Ali Khan
BSNL subscriber[protected]
Customer Id (from telephone Bill) [protected]

Dear Sir ,

My father has been using the landline for Ph.No:[protected] with Broad Band.Now for the connection the past 3 ths billing for Broadband alone has gone up very extensively upto Rs.8,900/-Wehre the Broad band bill alone is around Rs.5000/- whereas i.e not used.

I personally feel as it has the option WiFi ,some other people would have used.Now when I raised the objection,the BSNL officer told it had to be secured while installing (wifi )& has suggested for unlimited option.Now ,this is the mistake of BSNL that they have not secured the network a.As a lay man I will not know all these things .the BSNL engineer had to do it initially.Even the BSNL officer has told that ,if required the engineer will secure.Now tell me why should I paythe additional bill for no fault of mine but hte negligence of BSNL.

The billing plan for Broad Band is Rs.500,where night is free & 2.5 GB free Download.

So kindly provide a solution.

Regards

Sinu Mathew

Sir

i have my broadband connection in office i.e 250 plan.but i can't login with my portal id & password that given me earlier to see the broadband usage.So pLease give my correct portal id & password so that i can check my braodband ususage.my Telephone no is[protected].
Thanking you
Girish Sendha

respected sir / madam
my name is rajesh jagetiya. i am from bardoli- surat- gujarat. i have a mobile connection of bsnl prepaid from last 7 years and the mobile no. is [protected] . i was activate a scheme of 49 paisa per minute before 3 months. but now i want to change the scheme for 1 paisa 1 minute. and i was called to custermor care for that matter atleast 15 times but every time i called the reply is different person to person . i was try for that from last 1 month but steel i am not succes .
i dont know why this happen at all goverment companies . i think one reason is this that the all emloyees think that we ( ek am adami bichara ) cant do anything against them because the are government's employee .
please do something in this matter and if you want to conatact me please call me on [protected]. because the bsnl's no. is my dad's mobile no.
i hope you can understand what i want to say.
thanking you