[Resolved]  BSNL- Broadband — Customer Care - Poor technical Knowledge

Dear Sir,

I have got a new connection yesturday (04.11.09). The servicepersons is connecting the MODEM and all the things and the Internet is working at that time. But after 15 minutes the connections is cut, it shows Cannot find server - The page cannot the displayed. I can't able to work, so please check out my connection and please do the needfull.

Please give your customer care number. Send Email.

Thanks

Premila

I have booked the Broad band connection on 02/09/2009. But i didn't get even single call from the BSNL side. If i call to the Number given by the booking agent.They respond that, with in two days your land line will be arranged. But till now no one come. I complained to AE and even DE also.
But no use.

Pls any body help me to get the Broadband connection.

Thanks,
Umamahesh
Madipakkam

Hi
I am from HRBR layout Bangalore, I have applied BSNL connection shifting from Rajajinager to HRBR lay out but Umashankar AE told us there is no Feasibility in my Home. But my home owner ground floor has the bsnl connection. My old number is 23151292.

Please check where really there is no facility or some other reason(Some other Broadband ISP is ready to give internet connection.).. Pls check and do the needful.

Kindly note the following:

1. I opted for a new land line with Home Plan Combo 500 C broadband connection. I am very happy to say that that both the telephone (No.[protected] as well as MODEM (Type II) were installed at my residence very promptly for which I give thanks to BSNL.

2. On 18th November 2009 I got an SMS (from [protected] number) where I was informed about my user Id, password etc. On the next day I received another SMS requesting me to contact local telephone exchange for broadband installation.

3. Based on the above I contacted Mr. Sisir Mondal on the mobile number [protected] (got from BSNL web site) since no particular name/number was given in your SMS. Anyway I did not receive any favorable reply (even the person/department to be contacted) instead the gentleman disconnected the line instantly.

4. After repeated efforts I could contact SDO, Manicktala Exchange (Mr. Mondal) and he advised me to contact the marketing department physically.

5. Unfortunalely more than 2 weeks passed I could not go to the telephone exchange as because my busy schedule. As a result with all necessary hardware facilities available with me I can not take the benefit which I opted for a long time. Further note that till date I have not received any official letter as you normally send.

In view of the above will it be possible for you to give me the contact person name with phone number so that I can directly talk to him for installation of the broadband. I am also afraid whether I will receive the bill for the month for which I have not used the broadband. Please do the needful and inform me at the earlist.


Thanking you in anticipation,


Ram Kumar Bhattacharya

24/B, Girish Bidyaratna Lane
Kolkata – 700009
Mobile: +91 [protected]
Email: [protected]@yahoo.co.in

hello sir,
Good Morning from past ten day my net is not working
so we request you to check as soon as possiable we waiting

Dear sir,
I have booked for Transfer from arumbakkam to avadi, last month 18th still date i have not received any broardband.
My number :24750832
Request Ref : 91557447
Prov An : 92555174
Name : K.Parameswaran
Request Type : Shift from other exch or zone with bb
Shift details : Old address : Arubakkam
New Address Avadi
Link Anno : 92555175
Contact Number : [protected]

I request you take necessary action to get my broad band connection

K.Parameswaran
[protected]

I got the BSNL Telephone connection and Broad Band connection one and half months back. The price and tariff may be very competitive compare to other service provider, To be honest the quality of service is very poor.
My number is[protected], no is on my uncle's name(HARI KISHAN AGARWAL)
In this month i have logged 2 complaints regarding the intermediate disconnection of the broadband. The customer care agents just receive my call and they said they forwarded to technical department. After that nothing is happening. Still I am facing the same issue.SDO of my area does not receives telephonic calls.

1) The worst customer service is availble in Bsnl Broadbands.
In Tambaram Exchange they are not picking there lines[protected][protected]. If do they pick their lines, no one is taking responsible for the issue. Just the default solution is Please call to another no...

2) BSNL customer care is not having touch with Exchange, they also giving nos only. and they dont have enough knowledge

bsnl broadband and sulabh plan — disconnect broadband and start of sulabh plan

I put an application to discontinue my broadband service and start sulabh plan on 8th march 2010 and followop comlpain on15th march as no action was taken after the first application thanks, will appreciate respnse on email

Hi, I am very frustrated with this BSNL Broadband support. I faced power problem with modem and being in IT we need to be in internet all the time.. I logged a ticket with customer care 1 week back and till now no calls from the support and the customer care is always busy ( may be they just make the Voice call to say the same message)

I am very irritated with this issue. my bad luck i don't get even get Airtel connection in my area... I need to have Wireless datacard for my internet acess... I suggest people never ever go for BSNL Broadband

Hi Folks,

Instead of wasting your time on this threads atleast you can do something productive, for the complaints whatever we file itself BSNL employees dont have time to respond, Do you think they would atleast care to read all this threads and forums ??? Nothing will work by giving your comments hear, instead you need to understand that you all are posting your contact informations here which can be viewed by anyone and i beleive its not advisable to give ur names as well as telephone numbers on the open forums. The best possible thing i did is changed my service provider. Hmmm you need to accept the fact that BSNL still works like a typical government organisation.

Thanks

Sath

BSNL — no knowledge of broadband usage

what kind of service is bsnl????they just can't provide me with the correct procedure of knowing my broadband usage. no phone calls are being received nor the websites are working properly.....please help...

This is Naresh from Chennai. Recently I applied for BSNL broadband connection, but still it not done, The Chennai T.Nagar customer service is very sick. There is no one responding properly. They keep phone down while talking. I am requesting BSNL higher authorities, Please take action as soon as possible else u will lose valuable customers. Thank You.

Still this BSNL people don't have proper email ID to to send our
problems which we are facing in our computer...

Booking a complaint thro customer care number...
will increase our blood pressure.

Better solution ...be connect with private service provider...

NANA

yes, i am using broadband connection for the past 20 years and broadbond combo offer 500 i will get 175 calls free and for the past 2 months my broad band is not working and no response and 1500/1504 if you call one music is coming and saying thanking for your patience our customers execuive will contact you shortlyagain mustic and stop. no efforts no response. and my telephone no 26611586/ today i fed up and talk to agm mrs meenalochini no and spoke to her. she said will see and rectify immediately(23.08.2010 at 4.25 pm).
if i am not going to get serviced before today evening i am cutting down bsnl and will go for other networks which they will serve better than bsnl

iam paying monthly for the past 2 months without using broadban 550/-(only calls making 175 callls free)

veryradiculous and unhappy

jayaraman
chennai-10

I am a rural user of broadband connection my telephone number is[protected] and I have requested my local exchange in chittur for tariff change of my existing Bsnl Broadband connection to BB Home Rural Combo UL 500 @ but staff in Chittur said me that there is no plans like this but I have noticed the same in your website under postpaid broadband tariff details.Kindly clarify me whether this plan is available or not. I am unable to get more details regarding this from any your exchange staffs either in Velanthavalam, Kozhinjampara or Chittur or in your customer care center.If plans are not available kindly remove the same from your website.

i didint have internet connection for 15 days, ,
iam using UNLIMITED PLAN (WORTH APPROX 800 INR)...
considering this problem i'm supposed to pay 400 INR approx...
but the OFFICER (J.E. OF EXCHANGE ) said, , we can give u discount on telephone rent but not in inteconnection bill...
and he further explained.. A BIG AMOUNT OF 25 INR WILL BE DISCOUNTED IN THE TOTAL BILL...
YES, HE SAID 25 (twenty five) only...
how is this????
strange right... :(
POOR CUSTOMERS:(
BY SAUD

I had applied for "New Broadband Connection" in Bangalore through Maramma telecom DSA on 26-December-2010 Work order: 45040956. After that no one get back to me. After waiting for 20 days, I did called them they said to get in touch with BSNL and this is not their problem like that. Then I communicated with BSNL office and they said that my workorder has been cancelled. I asked them why without informing and even without contacting me once they have cancelled my workorder. They said they will check and get back.

After this due to no reponse from BSNL, I communicated with Mr. Ramchandra (Sub Divisional Eng). He asked me to submit a written request at bangalore city exchange. I did submitted the written request at office broadband cell but still nothing happened and again 2nd time they asked for the request. I still submitted the request. After repeated calls and follow-ups they did fixed a landline on 13-February and renewed the Work order: 2286823. They promised me that within 1-2 days Broadband connection will be done but again no one get back from bsnl.

Now approx. 2 months are getting over since I submitted request for new connection of BSNL Broadband. Only response I got is DISAPPOINTMENT. I beleive this is the reason why people does not beleive government people and go for private agencies.


Request you to kindly support and do the needful. Below are my details:

Landline no.[protected]
WorkOrder no. 2286823

BSNL sucks...

I got the BSNL Broadband connection after running behind the line man for a month. I opted for 4MB/s link but I never receive the 4 MB/s but I was told that since my home is bit far from Exchange I may not get the complete 4 MB, even I agreed for it since I was initially getting 3.5 MB/s (MAX). But recently my broadband speed dropped and I started getting 350 to 500KB/s and then I was told as I would have increased the Fair usage and even now i am getting 1.5 MB/s. I called up customer care and lodged a complaint but no one has taken care of it. Also I sent an e-mail to the Nodal officer(Mr. Sridhar) but no response from him as well. I use to receive calls from telephone dept, they keep on asking "Internet is working?" if we say yes.. they disconnect and close the ticket.

Please find the mail conversation below..

______________________________________________________________________________

From: Mohsin Khan <[protected]@yahoo.co.in>
To: "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>
Sent: Thursday, 13 December 2012 8:48 PM
Subject: Re: Docket #: [protected]

Dear Mr. Sridhar,

Is there anyone to help me out with this speed issue? I use to receive calls from the telephone department and they keep on asking "Internet is working"?? if we say yes.. thats it.. they disconnect it. I have told them several times about the speed issue but no one has taken this up. Even I have not received an acknowledgement from you as well. I hope, BSNL is working to serve the customers. At least you please respond as a courtesy..

Warm Regards,

F.Mohsin Khan


From: Mohsin Khan <[protected]@yahoo.co.in>
To: "[protected]@bsnl.co.in" <[protected]@bsnl.co.in>
Sent: Monday, 26 November 2012 6:31 PM
Subject: Docket #: [protected]

Dear Mr. Sridhar,

I am a BSNL Telephone/broadband consumer, I have opted a BroadBand with the speed of 4MB/s with the Plan of "Combo ULD 1350" where I havent got 4MB at all.. I was told that 4MB mean, the consumer will not get the exact 4MB, but I am also a Network Engineer with Cisco Certified and I understand the Networks very well along with the technology Quality Of Service (QOS) which defines the Bandwidth queuing. Even I didnt bother since I was getting around 3MB/s. But from 22nd NOV evening, My bandwidth was dropped to around 300KB and I lodged a complaint with BSNL to look into this.. But today I received a SMS as "Docket No: [protected] is closed, Please call BSNL customer care for more details." When I called the customer care, I was told that the issue is resolved so they closed the docket. But My issue was not resolved.. Also I was disconnected when I insisted him to let me know the reason for closing without confirmation. Please find the below Speed Test result and advice.

http://www.speedtest.net/iphone/[protected].png

I am sending this mail thinking at-least you would take an action. Please do not disappoint me..


My landLine #[protected]
Account # [protected].

Warm Regards,

F.Mohsin Khan