[Resolved]  BSNL Broadband — Excessive Billing

Sir,
I have an BSNL Broadband internet connection, no is[protected]. My plan is Home 500-Combo, where offers are night unlimited b/w(2 a.m-8 a.m), 1.5GB free b/w(8 a.m-2-a.m).no rental charge, no of free calls 175.total bill should come atleast Rs-562/- per month.But for last two months they r sending wrong amounts in my bill. They are charging 180 phone rental and giving only 50 free calls.but according to my plan there should be no phone rental and my free calls should be 175.In the previous month my bill was Rs. 1555 and in this month my bill is Rs. 804I have already launched a complain to BSNL but i am facing the same problem again in this month.
In this situation i am requesting u to i would request you to take necessary steps as soon as possible.

Thanking you.
Your's sincerely
SANTANU MAITI

IRRATIONALITY IN MONTHLY BROADBAND USAGE FOR AUG-SEP 08

Sir,

1. With due respect I, Major Balak Singh Verma, Consumer No [protected], wants to state that I had been using the bsnl services for landline (No[protected] and broadband since Jan 08. I have been registered for Rural One India plan for landline and Home 250 plan for broadband.

2. Since last eight months my usage of broadband and telephone services never exceeded Rs 1000/- per month and an average billing remained within Rs 500/- to Rs 800/-.

3. I want to bring to your kind consideration that there is some irrationality in my telephone bill No [protected], covering a period wef 01 Aug to 31 Aug 08. My broadband usage during the month had remained quite usual without any excessive load, yet I have been unusually billed out of proportion for a huge amount of Rs 4510/-.

4. Being aware of my free usage of internet for 1 GB, under home plan 250, I never go beyond the authorized free limit, which is quite seemingly visible in my previous eight months billing. It is quite unimaginable that how my usual monthly usage of internet has exceeded 4.7 GBs.

5. Taking stock of the daily usage online, on receipt of the bill for Aug 08, it has been noticed that there is a tremendous disparity regarding usage. As a fall out of scrutinizing my online broadband usage, the following anomalies have been noticed.
(a) The sudden shift in uniformity in my usage for last six months wef Aug 08 amply proves that excessive billing is a result of some disproportionality somewhere, quite evident from the following figures :-
(i) April 08 - 741.184 MB
(ii) May 08 - 690.747 MB
(iii) Jun 08 - 377.698 MB
(iv) Jul 08 - 979.823 MB
(v) Aug 08 - 4795.886 MB
(vi) Till 18 Sep 08 - 1562.218 MB (unbilled)

(b) It has been observed that even during our absence from home the usage of more than 100s of MBs is being reflected online.

(c) There are multiple usages of more than 100s of MBs of downloads from 2 “O” clock to 5 “O” clock in the midnight to morning, when I generally never connect.

(d) There are usages shown consecutively round the clock on working day for more than 16 hours for instance on 01 Sep 08, which can never be justified, I being a government employee and my wife being a house wife.

(e) The irrationality has been seen drastically creeping in wef 19 Aug 08 till date. Prior 19 Aug 08 there are certain disparities of minor nature.

6. It is submitted that I being a government salaried employee, am aware of my monthly expenses and will never go overboard to upset the complete budget of the home. The same had been amply justified by my usages since Jan 08. Hence, you are kindly requested to look into the case for irregularities. As my bill payment date is 30 Sep 08, kindly elucidate the irrationality in time.




Yours faithfully
Major Balak Singh Verma
202/15 DIAT Girinagar
Pune 411025
Mobile No [protected]

Sir,
I have an BSNL Broadband internet connection, my potal id is tir[protected] and my user id is chtiru_kdd. My plan is Home 250, , 1GB free no rental charge, no of free calls75.total bill should come atleast Rs-300/- per month.But for last two months they r sending wrong amounts in my bill. They are charging 180 phone rental and giving only 50 free calls.but according to my plan there should be no phone rental and my free calls should be 75.In the previous month my bill was Rs4643 .this is my first month o[censored]sage and i have not downloaded not more than 1 GB.i[censored] excuse me for this month and reduse my charge i will go for unlimited offer otherwise i am ready to stop your services because i don't know that you will charge for buffering also .
In this situation i am requesting u to i would request you to take necessary steps as soon as possible.

Thanking you.
Your's sincerly,
tirumala,
kodad-508206,
nalgonda dist.

i AGREE THE SAME THING HAS HAPPENED TO ME!

I have the Broad band connection under plan Rs.500 per month. I was receiving the bills regularly under this plan but unfortunately since the month of October '08 the bill have been prepared under plan of Rs.250/-pm.whict have accounted to excessive billing. I had to switch over to plan of Rs.750/-pm form the month of December '08. Would it be possible to correct the bills for the month of October and November under the plan of initial connection ? Due to confussions I am unable to pay the bills.

my bill

Dear Sirs,

I am a BSNL Broadband customer. I have been using bsnl broad band for the past 6 or more months. I initially took the HOme500 plan (which is not having rental for phone), then I changed my plan to Unlimited 750 plan with existing feature, which in turn means no rental for phone). Currently my connection is coming under Medavakkam bsnl circle. My details are as follows :

Name : K. Umapathy
Phone Number : 2770266
Consumer Number : [protected]
Exchange Code : 277

I am having a problem with the connection.

1. The problem is that instead of repeated complaints every month, I am "BEING CHARGED A RENTAL FOR THE PHONE". I have been constantly complaining through customer care and also through broadband complaints, but I was asked to do it in person. So, I sent one of my friends in person a few months back. But the accounts officer said (without either understanding or trying to understand the scheme which I verified through customer care and the office (sholinganallur) from where I took the connection) that he will charge rental.

It is a constant nuisance for me. I can’t go in person every time. So i request you to take necessary actions and stop putting rental and also repay or adjust the rental received from me in the next bills.

Please do the needful as soon as possible.

Thanks and Regards,
K. Umapathy

I had a broadband connection with your esteemed organisation with my phone number 2463357 (it is in Noida) upto October 2007, when, while updating the services of the network, the BSNL Office here at Noida, had disconnected the broadband service for 15-20 days. When enquired, they had informed that the broadband connection would be restored in a couple of days. Since then, the broadband has not been restored and has not been connected at all till now. On the other hand, they are charging a fixed charge of Rs.250/- per month in my telephone bill. I took the matter several times with the officials concerned, requesting that the broadband connection be disconnected immediately, so that they cannot charge that Rs.250/- in my bill as broadband charges. Once the broadband gets disconnected, then I can apply afresh with a new plan. Hence, I request your goodself to take up the matter with the concerned officials at Noida and instruct them to disconnect the broadband connection with my telephone and not charge the fixed charge of Rs.250/- for broadband with my telephone bill. For this act of kindness, I shall ever be grateful to you, Sir. I also request you that as soon as they had done the same, I may please be informed. My mobile number is [protected]

I gav e acomplaint regarding excessive billing.I submit the details


My Order Details ;;

Orderid 919104
Order Type New
Plan Name Home 500 C
Order Status Provisioned
Phone Number [protected]
Khammam
Andhra Pradesh

Sir i found my bill to be coming more than amount told to me when i was taking connection. I had Unlimited plan in B.S.N.L. 750 plus but they had started taking extra charge of 120 as fixed charge. which never used to come earlier. This is very unfair with the customer, when they are already paying heavy price or it should be informed before giving connection.

Hi am facing an Excess billing problem from past 3 months. its 500c plan and am getting a billed amount of 1700plus each month.
Ph:[protected]
Place: Hoskote

BSNL — Unimaginable Bill

Hi I am from Pune,

I recieved proper bills of around 750 Rs from BSNL for using internet services for first 3 months.
But suddenly for fourth month they gave me bill of 7750 Rs which is completely false and unacceptable. They are not helping me with this and just asking for money.

BSNL Broadband — HEAVY BILLING WITHOUT MY USAGE

I have not used the broadband. BSNL served a heavy billing for Nov. 2010. I complained to the General Manager but to response. I am served with another heavy bill for December 2010. I do not know how to remedy the problem.