[Resolved]  BSNL BROADBAND JAIPUR — Portal showing wrong usage details

Address:Jaipur, Rajasthan

I have taken home 500 C, bsnl broad band plan in Dec09,

In current month on date 8/4/2010 the usage checking portal showing me wrong usage figures. it is showing that i have downloaded 947435 & 332483 kb i.e 947.43 and 332.48 mb total is about 1.27 GB. Before 8/4/10 portal is showing total usage of 1.40 GB . but after adding this 1.27 GB the total usage is about 2.67 on 8/4/10 day end which exceeds free 1.5 GB usage as per plan and BSNL will charge from me @.80rs per mb extra usage.that means i have to bear the charges for that 1.27GB (RS 1016) which is going to be charged by BSNL in this month bill.

usage details are given below:

Start Time (DD-MM-YYYY) Stop Time (DD-MM-YYYY) Download (KB) Upload (KB) Total Units (KB) Duration (HH:MM:SS) Chargeable Units(KB) Excluding Night Unlimited
[protected]:02:39 PM[protected]:36:04 PM[protected]:33:25 947435
[protected]:24:32 AM[protected]:23:39 AM[protected]:59:07 346088


on that day i was just surfing webpages.and not doing any downloading like any data file, songs , pics , movie or something else. i usually doing downloading in night between free unlimited downloading time set by BSNL i.e 2 am to 8 am.

my complaint is that there is a problem in BSNL usage calculation and BSNL simply cheating customer. and they dont have technical answers to such questions.
they simply said, if it is showing, then you would have downloaded this. this is simply radiculous answer. i don't want to pay this additional amoutof RS.1016 of 1.27 GB usage.

anybody can help me out to tackle this problem or any way to get details of download from BSNL. pls help me to resolve this issue...
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

BSNL — Regarding Wrong Connection given

Sir,
i am residing at 14/10, Varadappan Street, West Mambalam, Chennai - 600 033, i made a complaint for the telephone no. 24724857 one week before they (Telephone Person) came yesterday (15.12.2008) and they given the wrong connection. My Landline No is 24724857 and they have given the wrong connection, so the number has changed to 24835575. so please kindly send the person immediately and rectify the problem immediately.


Thanking you

R.S. Ethiraj Sampathkumar
[protected]

Bsnl Broadband Connection — Wrong Usage......

Dear Sir / Madam

Good Day !!!

I would like to know i m from morbi city of gujarat.. i have an internet broadband connection last 3 months, , , but i not satisfies of that BSNL connection becoz many times phone or internet not be running and also my complaint is this month i seen our usage portal is wrong.. becoz my USAGE od this month more than 100000 KB... u can also see.. my user name is NURVILA... so pls check and let us know about this my big problem..

Thanking You
Nurdin

BSNL — Incorrect broadband usage details

i have bsnl broad band connection on phone no-[protected] with 500 c plan in which night 2 am to 8 am free downloading. internet usage web shows times upto the 2:20 am as chargeable unit i have use in night between 2 am to 2:20 am taken as chargeable unit 457000kb apprx.

. please correct my usage...

thanku.
from
-
Sandeep V
[protected]
The Land line phone[protected] alongwith broand band connection is out of order from[protected] to[protected] no rebate has been given in the monthly billing of rental charges after several in writing and verbal request. If this issue has not been sorted/solved by BSNL. The matter will be filed in the State Consumer Form, Rajasthan by the undersigned.
[protected]@gmail.com
The landline phone no.is [protected] alongwith broadband connection is out of order from last ten days, we have complaint against of the b.band but the same day linemen come and they use to say that there must be some problem with the modem, meanwhile the software engineer came from the bsnl office he had checked the modem, the modem was perfectly allright he said there is the problem from the bsnl office.after that the connection was doing well for a day or two again the problem is the same.and we are one of very old consumer of bsnl broadband but unfortunatly we are facing this problem from the day first we got the connection even the speed is slow too.kindly do the best what you can.
The BSNL Landline phone No.is [protected] alongwith broadband connection is having trouble with internet since 3 months.we have complaint against of the b.band but there is no response from BSNL customer service center, they always give a complain no. but the problem is same as usual. So please rectify our problem from BSNL side as soon as possible.
Landmark Material testing & Research Laboratory Pvt. Ltd.

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