Bharat Sanchar Nigam [BSNL] Complaints & Reviews

A Land line Tel no[protected] installed in my house is not working for last Three months.
It is requested to get it repair urgently as we can facing great problem for this. I have never been defaulter in the past.
I am regularly paying all bills

A complaint was registered at BSNL Mattancherry on 14.8.2010 to repair my faulty land phone connection. The complaint was once attended by BSNL and informed that it is cable fault. After that there is no response. A written complaint was submitted to JTO(North) and personally requested him to attend it. His reply was 'cable fault complaint cannot be attended because of lack of manpower'. Now, what should I do?

I am currently subscribed to BSNL Broadband internet service. I have changed my internet plan to "BBHome Combo ULF900" as of 22/SEP/2010. As per the plan I am supposed to get 4Mbps speeds for first 8GB download. Till date my speed has not crossed 600 kbps. Inspite of several complaints, the problem is not rectified. The complaint is forwarded to the telephone department and they close to complaint as the phone is working fine. When I call the customer service ( [protected] ) they just register the complaint and it is forwarded to the telephone department. I am not sure how to get my problem solved.

P Balakrishnan
170, Geetanagar
P O Akwada
Ghogha Road
Bhavnagar
Email: [protected]@gmail.com;[protected]@csmcri.org

7 October 2010


AGM (Admn. & APIO)
O/o GMTD, 2nd Floor C.T.O. Building
Panwadi, Bhavnagar 364 001

Dear Sir,

I am a retired government employee. My telephone number is 2564621 and for the past many days the phone is dead. I am unable the see any light at the end of the tunnel and God knows who will tell me when my phone connection will be revived. When I am ringing the Sardarnagar Telephone Exchange they say the digging at Beta Nala near Shivaji circle has affected my line. In our Geetanagar where I reside when I enquired with other phone users, I am told their landlines are perfectly working. Then why my line alone is dead is indeed a mystery. Earlier some months back Shivaji Circle had digging operation to lay some big pipelines and my phone was dead for several days. It was an agony indeed for us. We have internet connection and without an active phone line we feel crippled. One takes internet connection with a strong purpose and if this breakdown is going to so frequent, I am really worried who will save this country from this sorry plight. I am wondering what is the use of a landline? Frankly speaking, laying o[censored]nderground cable line has perhaps worsened the situation if my experience is any indication. First of all, can you actively intervene and see whether the fault is somewhere else. And make sure the telephone cable lines are left uninterrupted by the digging authorities. See digging takes place every 2-3 months in some localities and my phone connection need not be the price I have to pay for it. Also for the days I lost the telephone connection for which the record will be there at Sardarnagar Telephone Exchange, my bill for phone and internet should be accordingly deducted for the days I could not use. It is distressing indeed when one is faced with such calamitous situation. I got your above address from the internet and decided to express my deep distress to you. Kindly do something quickly and restore my phone connection and ensure this breakdown does not occur so frequently and for such long duration as I am experiencing presently.

Thanking you and hoping to get your prompt action.

Yours faithfully,

P BALAKRISHNAN

Dear Sir,

This is my new connection as against Broadband Modem type 1 (Instrument no 690460). I have done full payment Rs 1040 for the same on 2nd Sept,2010, but BSNL-Talegaon officer Mr.Tarte suggested me to have Type 2 modem for laptops (wireless connection) . He has given type 2 modem with extra cost of Rs 624 without receipt. After doing connection that modem not working properly so I compained to Mr Tarte & he has given me another type 2 modem . But, sir it is also faulty.

Kindly, Take necessery action as early as possible.

Following are the details -

Subscriber no - [protected]

Exchange - Talegaon Dabhade (EWSD)

Waiting List No - TGD 13001115

Payment Receipt No - 5278

Hope I will get better service from BSNL,

Regards,

Jagdish Devare.

Folks i have been complaining since long but as usual its falling in deaf ears.

________________________________________
From: Nadar, Jebastian
Sent: Wednesday, 6 October 2010 8:55 PM
To: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; dir.[protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in
Cc: '[protected]@bsnl.co.in'; '[protected]@gmail.com'; '[protected]@bsnl.co.in'
Subject: RE: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Concerned Authorities/ Officers,

This is to inform you that my complaint has been ignored for the past 3 and half years.

I have been continually following up for the past 3 and a half years and till date there is absolutely no word or courtesy from your end to even check for a possible solution. While many of our society members have received their landlines transferred, I am yet to see any positive indications on my request.

Please consider this mail to be final request perhaps complaint for the delay in servicing requests. Failing satisfactory revert from your end, I would move this complaint further to higher authorities.

Thanks & Regards,
Jebastian Nadar | Assistant Manager | Placement
Marsh India Insurance Brokers Pvt Ltd
1201-02, Tower 2, One Indiabulls Centre,
Jupiter Mills Compound, 841, Senapati Bapat Marg,
Elphinstone Road (W), Mumbai- 400 013
Office: +[protected] | Fax: +[protected] |
Cell: +91 [protected] | Email: jebastian.[protected]@marsh.com
________________________________________
From: Nadar, Jebastian
Sent: Monday, 2 August 2010 4:26 PM
To: '[protected]@bsnl.co.in'
Cc: '[protected]@bsnl.co.in'; '[protected]@gmail.com'; Nadar, Jebastian
Subject: RE: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Officer In charge,

I am still awaiting a positive confirmation on this. My 3 and half years old request is yet to be processed.

As per your earlier mail dated 10th November, 2009, our telephone connection was not transferred due to non co-operation of builder. I would like to bring to your notice that new lines have been installed in our society buildings now.

I humbly request you to honour this long pending request and do the needful at the earliest. As referred earlier, I always trusted BSNL services to be the best and I’m still waiting for this number to be transferred.

I believe that the needful procedures will soon be carried out properly.

Thanking your in anticipation.


Thanks & Regards,

Jebastian Nadar | Assistant Manager | Placement
Marsh India Insurance Brokers Pvt Ltd
1201-02, Tower 2, One Indiabulls Centre,
Jupiter Mills Compound, 841, Senapati Bapat Marg,
Elphinstone Road (W), Mumbai- 400 013
Office: +[protected] | Fax: +[protected] |
Cell: +91 [protected] | Email: jebastian.[protected]@marsh.com


-----Original Message-----
From: Nadar, Jebastian
Sent: Tuesday, 10 November 2009 1:50 PM
To: [protected]@bsnl.co.in
Cc: [protected]@bsnl.co.in; [protected]@gmail.com
Subject: RE: shifting of telephone number 2200402 - case of Shri Jebastian Nadar
Importance: High

Dear Officer,

Builder has handed over the responsibility to our Society which was formed more than a year back.

I had received a call from your office in this regards and they had requested me to ask our society members to contact your office.

I was given to understand by our society people that they were contacted for the work of laying telephone lines; however there were some disagreements on the way work was to be carried i.e. digging and re-organising of the same area.

Request you to re-initiate the talks with society members.

I had experienced best services from BSNL in the past and still wish for your services. Only this instance is being a hindrance for me to avail of your services.

Hope to have continued relation with you and appreciate your efforts to resolve this issue.


Thanks & Regards,

Jebastian Nadar | Assistant Manager | Placement
Marsh India Insurance Brokers Pvt. Ltd.
Gr. Flr, Tower 1, Peninsula Corporate Park, Lower Parel, Mumbai - 400 013
Office: +[protected] | Fax: +[protected] |
Cell: +91 [protected] | Email: jebastian.[protected]@marsh.com

-----Original Message-----
From: [protected]@bsnl.co.in [mailto:[protected]@bsnl.co.in]
Sent: Tuesday, 10 November 2009 1:33 PM
To: Nadar, Jebastian
Cc: [protected]@bsnl.co.in; [protected]@gmail.com
Subject: shifting of telephone number 2200402 - case of Shri Jebastian Nadar

Dear Sir,

As per report received from the field unit, due to non co-operation of builder for laying of cable in Madhav Sansar, the telephone number 2200402 not being shifted. Staff has met to the builder personally but no response.

Thanking you,

Nodal Officer (PG) O/o PGMT, Kalyan


-----Original Message-----
From: Nadar, Jebastian
Sent: Thursday, 29 October 2009 1:10 PM
To: [protected]@bsnl.co.in
Cc: [protected]@bsnl.co.in
Subject: Transfer of Landline
Importance: High

Dear N. Kumar Sir,

I am a customer of your reputed company since more than 5 yrs now, based in Kalyan.

I had given an application to transfer my Landline #[protected] in the year 2006, for which after many follow-ups there was no reply. With regular and disappointments each time, I had lost hope of getting this issue resolved.

Yesterday I got a notice for cancelation of my connection, stating this was my final notice to contact your office.

On investigating, I understood that your communications till date never reached me since the address updated at your end was incorrect.

It has been a very bitter experience interacting with your officials in Kalyan who never took any ownership and never showed any interest in having this matter resolved.

Request you to look into this matter on priority.

Thanks & Regards,
Jebastian Nadar | Assistant Manager | Placement
Marsh India Insurance Brokers Pvt. Ltd.
Gr. Flr, Tower 1, Peninsula Corporate Park, Lower Parel, Mumbai - 400 013
Office: +[protected] | Fax: +[protected] |
Cell: +91 [protected] | Email: jebastian.[protected]@marsh.com

Sir pl. give the details of call summary (incomming & outgoing) of my landline bsnl bill from 01.10.2010 to 06.10.2010
phone[protected]

Plz sent call details My E-mail id:[protected]@yahoo.com

I can login to my broadband account. I can ping to the server 10.0.0.1 too. But I cannot connect to any website. This is happening for the last three days.

iam from mysore my tel no is o[protected] i had tried several times to contact the toll free no [protected] to unsubscribe th gasmes programme they had installed in my computer,but the number always came engaged. this appears to be some kind of mischief. please unsubscribe this immediately. thanks

My BSNL consumer number is [protected]

Since last one week the broadband is getting frequently disconnected. Please note that in Pimple Saudagar , Pune area the BSNL services are provided by M/S Shree Ganesh Telecom and even after reporting them the issue numerous times nobody is addressing the issue.

I had registered the complaint :[protected] on http://portal.bsnl.in/bsnlcca/ComplaintTracker.aspx but even after one week it is not showing the updated status.

Sir,My name is Shabin Rahman([protected]). I have been consulting bsnl exchange in beypore since 28th august for applying a new connection for broadband. First time they told me about the rain so they could not dig ground. After 2 weeks the told that lightning and thunder has blown so many phones, so they are busy working on them. Also told that they could given connection previous time. For the last time i went there yesterday,oct 5th to talk. They told me they WILL NOT give me connection. For the whole time, they didn't allow me to submit an application form for the same.I dont know if they are waiting for bribe.

Respected Sir/Madam,
I m unable to unsubscribe to the SMS service of 12555 which deducts my prepaid balance by Rs. 20 every week and sending devotional SMS. I have not subscribed to this service. BSNL have started sending SMS by itself. Please ask BSNL to stop this service on my mobile number : [protected]

Broadband billing meter runs even without using the internet
Broadband on landline connection No: 27763674
without using computer, I get a SMS alert of 450MB usage.
As I have 1GB limited connection, I am left with no data usage.

When complained on TollFree No, I was advised to check my usage on www.selfcare.sdc.bsnl.co.in but this website doesn't open. Now I am left with no option.

I am a prepaid bsnl subscriber you have deducted some of Rs 40 from my account without my concern.my cell number is [protected]. I have already lodged the complaint on 28/9/2010 from the nearest BSNL Office and the complaint Number is [protected]. Please refund the amount to my account.

Other servicers providres are refunding the amount if the amount is deducted without their Knowledge. Please do the same.waiting for the refund amount.Hope you will consider the matter seriously

Hi,
I'm a BSNL 3G prepaid customer since last 3 months with mobile number [protected]. I did a 3G data recharge through online portal http://portal.bsnl.in/rc/aspxfiles/login.aspx for Rs.222(as listed in Karnataka bsnl website also).

I got a transaction successful message and also got a SMS saying it is recharged with below transaction ID TXE[protected] & reference/Receipt number [protected].

But still for internet usage the amount is getting debited from my main account. I lodged a complaint with number KT[protected].

After 5 days BSNL customer care is telling 3G data recharge is not possible through online portal and the message would have come by fault and they cannot refund as well.

Can anyone please help solving this issue? Any higher up contacts?

Thanks,
Sathiya

My landline No.[protected]Pune) is not functioning for the past salmost 1 year. Even after speaking to the concerned GMs i.e. Mr. Mahindra,, Spl.GM BSNBL Pune, Mr. Shivcprakash, GM Model Colony Exchange, Mr. Singh GM BSNL, the only reply I am getting is that "i will look into the matter" asnd nothing has been done so far. I do not understand who should I contact to get the landline restored immediately. Will the concerned authorities/Consumer forum take up this issue and ensure that the landline is restored immediately. Thanks. (v.v.k.moorthy)

I HAVE MADE COMPLAINT TO MY TELEPHONE NO. [protected] ABOUT ONE WEEK PRIOR , BUT NO BODY TURNED UP TO MADE IT RECTIFIED BY THE BSNL AND THE PHONE IS STILL DEAD.

OM PRAKASH SHARMA
B-XXIX 60/35M-113, STREET NO. 3,
LAKSHMAN NAGAR, NR. GIASPURA
LUDHIANA-141014
pHONE NO. [protected]

Hello sir i am Ashok Kumar rawat 2 year ladline disconect not provid to secorti depojit not recive to inform panna bsnl dm and all bsnl team .... to inform than refend depojit [protected]

Dear Sir/Ma'am,
I lost my mobile handset along with the SIM Card bearing No +91 [protected] on the way to Kharagpur Railway Station just a few minutes ago. I just want to block the Sim Card in order to re-avail/retain the same contact Number. Please help me block the same so as to avoid misuse of the same too. My present Contact No is +91 [protected] (Bangalore, Karnataka)
Regards,
Venkat Ramanan
CM/1/14, Unit-A, Jhapatapur, Kharagpur - 721301. (In front of KGP Municipality Office)

Dear Sir

I[censored] want to lodge complaint at 1500 for broadband connectivity, The BSNL Makes u wait for atleast 1500 seconds before attending the call. That is the priority they have set for the customers.In fact 99% of the case people are fed up to even lodge a complaint due to long hold.
My broadband speed is even lower than the slowest passenger train and the length of connectivity is not more than 3 to 5 min max.
I request BSNL AUTHORITIES to attend to the customers grievance, my landline number is 25360871