Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am a user of BSNL broadband and landline service.

For last two weeks, my service is getting interrupted. The phone was dead for long. For last one week even the broad band is also not working.

I have logged Dockets for many time (now I can not even remember all the Docket Numbers). But my issues are not resolved yet.

It seems landline technicians know nothing about broadband service and broadband guys are completely unaware of landline issues.

The lineman has removed the splitter to resolve landline issue for which right now either landline or broadband will work. Broadband guys recommended that there are some issue in the handset and that is causing problem in landline (as per my understanding that shouldn't be the case.). Later they claimed that the modem is not working, but line is okay. But they can not show me the line is working with other modem. They replaced the handset which resolves the issue with landline but the landline is still not working.

I am fade up with BSNL as the issue is still pending and currently thinking of trying other vendors from private sector.

SMSes bordering on vulgar /Chat and dating services are been received through BSNL mobile services. This despite a complaint having already filed with the BSNL earlier. On an average 5-10 SMSes are being in a day without regard to the timings for which sometimes one has to use the phone for any emergency services. Other SMSes include those from HDFC Bank regarding discounts. In the event the nasty jobs by BSNL are not stopped forthwith one may have to go to the counrt of law for encroachment into privacy of the individual.

BEWARE OF MOTIVE.BSNL.CO.IN

Hey guys, I got several phone calls from some people claiming to be from BSNL (sometimes man, sometimes lady talking in hindi, claiming to be from indore) asking to download some software for updating my BSNL modem, so i thought that it was genuinely from BSNL and downloaded from this motive.bsnl.co.in. and got the message that SCANNING MODEM FOR IP ADDRESS. and then they asked to disable firewall and run download.

next day i went to BSNL and checked if they had some updates which was done through phone and asking customers to download, they said that there were no such updates and nothing of that sort was done. SO PLEASE BEWARE OF SUCH MALICIOUS PHONE CALLS AND BEWARE OF THIS WEBSITE AND DO NOT DOWNLOAD ANYTHING FROM THERE. AND PLEASE DON'T DO ANY BANK TRANSACTIONS AFTER SUCH DOWNLOAD. SURRENDER YOUR PHONE NUMBER, CHANGE YOUR MODEM, RE-INSTALL YOUR COMPUTER, DO WHATEVER TO BE SAFE FROM THESE HACKERS. AND PASS ON THIS MESSAGE TOO TO OTHERS. SOS. AND BE SAFE FROM HACKING.

BSNL 3G DEVICE (TERRACON MAKE) LW272V1.0 PERFORMANCE IS VERY POOR. I TRIED WITH DEVICE MANUFACTURED BY MICROMAXX & HUWAIE WITH SAME SIM. THEY ARE WORKING WELL

SIM LOST BSNL
Dear Sir,
I have lost my Mobile set of Samsung Company with Sim card which was having BSNL Excel Prepaid . I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected]. Please help me in this concern.
With thanks,

Arpan deep

unsub http://203.199.70.160/site/t.jsp?i=735
sir, i am getting text messages & service message from no 58888 Sub HVideo ihave send so many complaints to BSNLcustomer care to unsubscribe but still it has been renewing. it will be renewed the unsub adress is http://203.199.70.160/site/t.jsp?i=735 but it is showig blank page, not showing any link to UNSUB so please please UNSUB from this service, my number is [protected] please please UNSUB this service. if you stop service please confirm my mobile no.[protected]

respected sir/mam
i have been visiting bsnl office from past 15 days and line man does not understand Hindi nor English. I am not getting the speed in my broadband connection i am using unlimited 750 plan and i am getting just 20kbps. after visiting the office they just tell this is the speed ll get in it before i use to get 100kbps and now they don even response to me .it is very difficult for every time going to the office and after going there also they do not react on our problems many people says bsnl is not at all gud in providing better service's i request u to plz help me in this my land-line number is [protected],[protected].

i want to deactivate my service from 59595 i.e. love tips for girls. kindly deactivate my service or give me the number through which it can be deactivate.

My mobile telephone no:[protected] from BSNL / Chennai.
On 5th Jan,with out my willingness BSNL debited Rs40 for Tunes.Immediately I rushed up to the BSNL customer care centre to deactivate this stupid unwanted service and refund my Rs40 which was wrongly debited.They have registered this complaint vide reference no:CH[protected] dt[protected].But still the debited amount of Rs40 not refunded to my mobile account.I would like to knoe why this BSNL is doing day robery to the retired Senior citizens.Because we topped up the mobile for our needs these stupids easily debitting from innocent peoples and if there is no enough balance in my account what they will do.
I am facing sleepless night because of this day robery.
Who asked this people to do this unwantesd service.
Kindly arrange to refund the debited amount.
R.Gopu

my phone, phoneno.[protected] is not perform outgoing calls. my phones bill has paid but not working for two months . i inform the officer's many times but no action taken .

address;
ramdev singh mahala S% hanumana ram mahala
vill- Ballupura, Post-Bosana
via- Losal
distt. sikar
rajasthan pin code-332025

my land line phone not working...
number: 220248
name:m.vijaya rani
place:hosur

I am using BSNL Prepaid Mobile Connection. BSNL activated any Chat Messenger service itself and deducted amount from my balance. When I acknowledged I registered complaint at BSNL Customer care on 9 Dec 10. They assured to solve in 24-48 hours. But NO REPLY came from BSNL. after 1 month again deducted the same amount from my balance. When I enquired BSNL Customer care executive replied that your Complaint has not solved yet. and suggested to go to BSNL Office to give application in this regard. While I have Suffered a lot because this time when deduction made I was out of Station & I had not remain sufficient amount to make a call. now what to do................


Arvind Mishra

This is Soham Ray,

I have a BSNL land-line [protected] on which i have subscribed for broadband for the past 3 years. For around the last 2 months the connection has become horribly unstable. I play multiplayer games and voice chat with friends. The connection drops every 5 minutes or so. It may even take an hour before the connection drops, but on an average the connection drops around 10 times an hour. Repeated complaints have been made to BSNL but of no use. I am not able to subscribe for any other broadband provider because its not available in my area. It has become the habit of Telephone Exchange to close the complaint docket numbers without rectifying the fault.

Sir,
I am to say that the SSA, Malkangiri has 2 nos. of Broadband connection on of that is yearly plan with Rs. 36000 with all tax we are paying but 15 days of the month the connection is not supplying by the Telecom and the connection is supplying rest 15days is very slow according to the plan.


Programmer,
SSA, Malkangiri
Ph:[protected]

Despite repeated request to the Officials as no. 2713000 and Addl. S.D.O. the Borad band connections remain idle and mostly server remains down it is very difficult to open a web site. Particularly relating the high of punjab and Haryana. Undersigned tried very hard but failed to open site to change my account password.

HI ,

MY landline number is[protected] . I have submitted the request to CS office in Avadi excnage on 3rd of december for a local shift of my landline from J.B estate st 24 to 3rd st from 7th december.
I was directd to the sub exchange (N.M road exchange) for the same where the form was colected & There was no order raised or refernce number provided for my request. On continous followup i was handlied negligently and with out respect. There were many excuses like line fauilty no availbel circuits etc etc
later one day i heard that they could not find my form of request on 3rd january so resumbitted the request again on 3rd jan, for which i mandated them to provide a reference for which they have given a acknoledgement slip.

It is beign now 11th january still no form of action is beign taken or no progress of reques beign hadnled.
I now had to pay my BILL for the month of december including teh commited brad band charge of 900 +tax.

This is the worst service of NM raod branch and this happens every time for any complaint/request.

NOTE : The same is complained via leter to AE - Rajendran (3times)as well as DE (1 time) but no use same excuses.

If the same continues BSNL needs to compensate for the loss and trouble incurred on us.

It is

I want to know my bsnl portal id & password so that I can check my broadband usage details.
please mail me my portal id & password.
my phone no. is[protected]
email id: [protected]@gmail.com

DEAR SIR,
I AM VARUGHSE MATHEW ,KARIMALATHU HOUSE, PURAMATTOM ,I HAVE PHONE WITH INTERNET PACKAGE,I WIL PAY CORRECTLY BILL WITHOUT FAIL.BUT MY LINE IS DISCONNECT ALWAYS FOR EVERY MONTH ,I WANT THE PROPER REASONS FOR THE DISCONNECT MY CONNECTION,I WII TALK BSNL XCHANGE IN KUMBANAD MANY TIME THIS PROBLEM IS NOT SOLVED IM SUFFER FROM FIRST BILL,PLZ RESOLVE MY PROBLEM ,SOLVE THIS PROBLEM AS SOON AS POSIBLE,I[censored] DIDNT SOLVE THIS PROBLEM WITHIN THIS END OF MONTH,HEREAFTER I WIL NOT PAY YOUR BILL,I WIL DISCONNECT MY CONNECTION
THANK U
BY
VAUGHESE MATHEW.

SIR/MAM I have registered one complain in december 1st week 2010 having complain no-6534190,but till now the problem is not yet solved and i have tried again with the customer care ,but again he has logged another complain in the last of december of 2010 having complain number:-6695630 but again till yet i have not yet got any type of response from bsnl,
Hence ,therefore I request you to kindly look in to my matter.
Rakesh chandra Sethy
s/o-Basanti Sethy
qr.no-B/377,sector-2
nalco township,damanjodi
koraput orissa
763008

My name is G.K.NirmalKumar and my number is[protected] they called and said that the programme was free for this month .Now i am not interested in this programme so i request to deactivate to this programme and please you could confirm through phone