Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i had purchased a BSNL 3 G data card -- based at Hissar , haryana -- Hissar city at sect 13 & Mahavir Colony. I have never been able to get desired advt. speed for my card. avg. I am getting is 0.05 mb/s. Further to add to your discomforts it gets disconnected off & on.Despite of complaing at all levels hardly any thing has moved.
I had called there SDO Mr. Sushil johar & there AGM Mr. Jakhar no. of times but of no use..... always with a std. sarkari reply -- i am looking into this & will improve ??????? kab jago gai bhai log.
I thisnk BSNL should get the same rectified at the earliest & also arrange to give me compensation for the harrasement being undertaken by me. atleast they should immediately arrange for refunding the chrgs. + the modem charge so as i can shift to some other provider???
Pl. help.

Rajiv Malhotra.
Depot i/c. M/s. Bharatpetroleum Corpn. Ltd.
Near mahavir Colony, Hissar -- haryana - 125002.
contact no.[protected],[protected]
3g card no. [protected]

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Total Tests Taken: 602
Date IP Address Download Upload Latency Server Distance Share
7/11/2010 7:22 AM GMT 218.248.64.222 0.50 Mb/s 0.05 Mb/s 177 ms Mumbai ~ 700 mi Open
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7/11/2010 7:21 AM GMT 218.248.64.222 0.30 Mb/s 0.06 Mb/s 236 ms New Delhi < 50 mi Open
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7/11/2010 7:20 AM GMT 218.248.64.222 0.57 Mb/s 0.06 Mb/s 251 ms New Delhi < 50 mi Open
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7/10/2010 6:57 PM GMT 218.248.64.222 0.27 Mb/s 0.06 Mb/s 258 ms New Delhi < 50 mi Open
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7/10/2010 6:21 PM GMT 218.248.64.222 0.32 Mb/s 0.06 Mb/s 1100 ms New Delhi < 50 mi Open
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7/10/2010 1:06 PM GMT 218.248.64.222 0.78 Mb/s 0.03 Mb/s 368 ms New Delhi < 50 mi Open
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7/10/2010 5:54 AM GMT 218.248.64.222 1.24 Mb/s 0.11 Mb/s 348 ms New Delhi < 50 mi Open
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7/9/2010 6:47 AM GMT 218.248.64.222 0.22 Mb/s 0.06 Mb/s 200 ms New Delhi < 50 mi Open
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7/9/2010 6:41 AM GMT 218.248.64.222 0.27 Mb/s 0.05 Mb/s 362 ms New Delhi < 50 mi Open
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7/9/2010 3:35 AM GMT 218.248.64.222 0.62 Mb/s 0.01 Mb/s 398 ms New Delhi < 50 mi Open
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7/9/2010 1:29 AM GMT 218.248.64.222 1.30 Mb/s 0.12 Mb/s 182 ms New Delhi < 50 mi Open
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7/8/2010 4:19 PM GMT 218.248.64.222 0.91 Mb/s 0.27 Mb/s 369 ms New Delhi < 50 mi Open
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7/8/2010 9:34 AM GMT 218.248.64.222 0.39 Mb/s 0.05 Mb/s 205 ms New Delhi < 50 mi Open
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7/8/2010 7:59 AM GMT 218.248.64.222 1.14 Mb/s 0.12 Mb/s 392 ms New Delhi < 50 mi Open
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7/8/2010 7:59 AM GMT 218.248.64.222 0.62 Mb/s 0.11 Mb/s 369 ms New Delhi < 50 mi Open
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7/8/2010 7:31 AM GMT 218.248.64.222 0.36 Mb/s 0.05 Mb/s 274 ms New Delhi < 50 mi Open
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7/8/2010 3:01 AM GMT 218.248.64.222 0.01 Mb/s 0.02 Mb/s 654 ms New Delhi < 50 mi Open
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7/7/2010 11:25 AM GMT 218.248.64.222 0.49 Mb/s 0.10 Mb/s 406 ms New Delhi < 50 mi Open
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7/7/2010 5:54 AM GMT 218.248.64.222 0.44 Mb/s 0.09 Mb/s 222 ms New Delhi < 50 mi Open
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7/7/2010 5:46 AM GMT 218.248.64.222 0.33 Mb/s 0.11 Mb/s 195 ms New Delhi < 50 mi Open
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7/6/2010 2:20 PM GMT 218.248.64.222 0.32 Mb/s 0.05 Mb/s 196 ms New Delhi < 50 mi Open
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7/6/2010 11:01 AM GMT 218.248.64.222 0.18 Mb/s 0.05 Mb/s 191 ms New Delhi < 50 mi Open
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7/6/2010 6:45 AM GMT 218.248.64.222 0.46 Mb/s 0.01 Mb/s 413 ms New Delhi < 50 mi Open
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7/6/2010 4:15 AM GMT 218.248.64.222 0.24 Mb/s 0.12 Mb/s 389 ms New Delhi < 50 mi Open
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7/5/2010 3:12 PM GMT 218.248.64.222 0.24 Mb/s 0.07 Mb/s 395 ms New Delhi < 50 mi Open
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7/5/2010 12:35 PM GMT 218.248.64.222 0.30 Mb/s 0.01 Mb/s 383 ms New Delhi < 50 mi Open
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7/5/2010 8:38 AM GMT 218.248.64.222 0.35 Mb/s 0.06 Mb/s 230 ms New Delhi < 50 mi Open
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7/5/2010 7:46 AM GMT 218.248.64.222 0.20 Mb/s 0.11 Mb/s 227 ms New Delhi < 50 mi Open
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7/5/2010 4:01 AM GMT 218.248.64.222 0.11 Mb/s 0.06 Mb/s 336 ms New Delhi < 50 mi Open
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7/4/2010 3:30 PM GMT 218.248.64.222 0.36 Mb/s 0.07 Mb/s 167 ms New Delhi < 50 mi Open
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7/4/2010 10:21 AM GMT 218.248.64.222 0.32 Mb/s 0.11 Mb/s 198 ms New Delhi < 50 mi Open
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7/4/2010 9:28 AM GMT 218.248.64.222 0.24 Mb/s 0.09 Mb/s 336 ms New Delhi < 50 mi Open
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7/4/2010 3:11 AM GMT 218.248.64.222 0.54 Mb/s 0.01 Mb/s 963 ms New Delhi < 50 mi Open
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7/3/2010 8:59 PM GMT 218.248.64.222 0.27 Mb/s 0.12 Mb/s 182 ms New Delhi < 50 mi Open
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7/3/2010 5:54 PM GMT 218.248.64.222 0.20 Mb/s 0.09 Mb/s 323 ms New Delhi < 50 mi Open
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7/3/2010 4:33 PM GMT 218.248.64.222 0.17 Mb/s 0.06 Mb/s 201 ms New Delhi < 50 mi Open
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7/3/2010 4:07 PM GMT 218.248.64.222 0.14 Mb/s 0.07 Mb/s 234 ms New Delhi < 50 mi Open
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7/3/2010 12:43 PM GMT 218.248.64.222 0.43 Mb/s 0.09 Mb/s 262 ms New Delhi < 50 mi Open
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7/3/2010 11:54 AM GMT 218.248.64.222 0.12 Mb/s 0.08 Mb/s 555 ms New Delhi < 50 mi Open
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7/3/2010 4:44 AM GMT 218.248.64.222 0.92 Mb/s 0.05 Mb/s 193 ms New Delhi < 50 mi Open
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7/2/2010 1:24 PM GMT 218.248.64.222 0.80 Mb/s 0.05 Mb/s 198 ms New Delhi < 50 mi Open
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7/1/2010 2:07 PM GMT 218.248.64.222 0.25 Mb/s 0.11 Mb/s 275 ms New Delhi < 50 mi Open
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7/1/2010 1:55 PM GMT 218.248.64.222 0.56 Mb/s 0.11 Mb/s 276 ms New Delhi < 50 mi Close
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7/1/2010 1:39 PM GMT 218.248.64.222 0.17 Mb/s 0.11 Mb/s 412 ms New Delhi < 50 mi Open
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7/1/2010 9:34 AM GMT 218.248.64.222 0.36 Mb/s 0.11 Mb/s 285 ms New Delhi < 50 mi Open
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7/1/2010 4:43 AM GMT 218.248.64.222 0.96 Mb/s 0.11 Mb/s 229 ms New Delhi < 50 mi Open
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6/30/2010 3:24 PM GMT 218.248.64.222 0.22 Mb/s 0.06 Mb/s 246 ms New Delhi < 50 mi Open
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6/30/2010 2:45 PM GMT 218.248.64.222 0.19 Mb/s 0.10 Mb/s 170 ms New Delhi < 50 mi Open
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6/30/2010 2:12 PM GMT 218.248.64.222 0.19 Mb/s 0.12 Mb/s 213 ms New Delhi < 50 mi Open
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6/30/2010 2:08 PM GMT 218.248.64.222 0.12 Mb/s 0.06 Mb/s 252 ms New Delhi < 50 mi Open
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unsubscrption of wap service"hot model of the day"
sir,
i am a user of bsnl mobile no [protected]. few days ago i subscribed wap service"hot model of the day"from bsnl gprs services.i got a message from 58888 to unsubcribe service they sent a url http://203.199.70.160/site/t.jsp?i=744 but this url not open on my phone.so i can not unsubscribe this service i want to unsubscribe this wap service.i already sent you a complaint but you can not do any work on it.if this service is not unsubscribed on my number. it is necessary for me to go to consumer forum and change mobile service oprator. so please unsubscribe this wap service on my mobile.
thanks

p tata rao
[protected]

We were using BSNL LANDLINE AND BROADBAND services at our residence in DLF Gurgaon. We had applied TO SHIFT our TELEPHONE LINE from DLF to SECTOR -15, in the begining of NOVEMBER, 10.
Till date January,11 WE have NOT BEEN GIVEN THE TELEPHONE CONNECTION.
OUR OLD TELEPHONE (LANDLINE) NUMBER IS:[protected].
IN THE NAME OF - RAADHIKA SINGH W/O VIKRAM SINGH
PLEASE SOLVE OUR PROBLEM URGENTLY.

THANK YOU
RAADHIKA SINGH W/O VIKRAM SINGH
[protected]

I had applied for BroadBand connection in September 2010 and Modem and other accesories installed on 30.10.2010. But I was not received connection till 1st week of December, 2010. A Bill for Rs.1800/- received by me were paid on the assumption that the connection will be received soon. On my thourgh complaint I received Net connection only for 5 days djuring the month of December, and thereafter no connection has been received. Kindly do the needful to receive Net connection at an early date.
My landline No.[protected]
Mob.[protected]

regards
Anil Kumar.B.

My landline BSNL number[protected] is dead since last many days and after registering complaints it has not been attended by BSNL authorities of Meerut.

Dear Sir,
I have submitted an application to shift my Phone No.2362558 from Katemaniwali to my new flat at Chinchpada on[protected] at Kalyan West Customer Care Office. That time they have promised that it would normally take 3-4 days. However, after several follow-up, it is understood that due to technical problem it is delaying. If I booked for new connetion from other sources it may take 3-4 days. In above existing line I am using broadband also. So, I am in urgent need of above landline. Now I dont know when I will get the above land line at my new address. Hope your goodself and attentionwill do the needful.

My landline connection, coming under medical college exchange, works for 2 weeks and does not work for the next 1 month or more than that. As usual I raise complaint, there won't be anyone coming to our house... I usually see the "line men" in our area and informs them about the complaint that I raised. Though people are at home after 1 PM, these guys complain that whenever they come, there is no one at home. If they say they will come on a particular day ,I can take a leave from office and wait for them (It's a shame on any service provider to make me write this).

I basically took the BSNL 500C plan for awailing the telephone and internet facility for personal and official purposes. If the connection does not work continuously for 4 weeks (this has been happening repeatedly), why would someone stick on to BSNL? I have decided that I will not hold on to BSNL landline or broadband anymore. I had been wasting 500+ bucks every month.

I very well know the reason for this poor service. I've not given any pocket money for the people who came for the service during the last 2 times. And I am not willing to... I'd been to places outside India, and I know what customer service is... I will stick on to private service providers than bribing people.

Sir,
I have complained regarding Mobile internet traiff fraud recharge on 23rd Dec. 2010 at Marketing Division in Ranchi Jharkhand. Mr. Dhananjay agent of BSNL Ranchi Division. I said him to do recharge for for Mobile internet traiff for six month Rs. 555/- but no SMS or no charge has done, on demand I paid the same amount. He did froud to me.

Numal Kacho
[protected]

my land phone no [protected] is dead ihave complaid in sevaral times no response

Hello 3G users
Pls do not believe of the advertisement going on our television ......faster than our thoughts.....its download speed is just 10kbps.....that is to download a 20mb file ...u have to wait for 1.5hours....wat the bsnl people doing.....recently i tried to update my mobile ....and shocked about the speed of bsnl 3G...wat to do...india will never grow in the technology...where the whole world is working on 4G .....v even dont have the 3G in major cities itself....that's shame to our...

I PURCHASED A BSNL 3G SIM CARD ON TUESDAY[protected], INSPITE OF THAT MY SIM CARD IS NOT ACTIVATED, IT PLAYING A MESSAGE OUTGOING AND INCOMING CALLS ARE BARRED FOR THIS NUMBER, BUT WHEN I CHECKED THE BALANCE IT SHOWS RS. 150/- AND VALIDITY UP TO[protected], PLEASE HELP

From
Rank HAv
Name Biju Pappachan
Unit 40 Arty Div Signal Regiment
C/O 56 APO
Phone [protected]
email ID : [protected]@gmail.com

Respected sir,

With due respect and humble submission i wish to submit the following few lines for your kind consideration and favourable action please
Sir, My father in laws landline No is [protected] is not working from near about 15 days . They complaint to your office time to time but no any progress about the above land line number. Sir The Anchal BSNL exchange telecom staff (including DEO) not repaired the above number (Please see the complaint history of this number).


Sir I am a serving soldier in indian Army ( Corps of Signals) and my wife and chidren are living in my wife house and these number is only my communication media . Due to the non coverage of the mobile , landlinemedia only a conversation media with my children and wife. Sir this complaint is not cleared some somethings of your DEO and duty lineman .

So I request to you please repair my ibid land line number as soon as possible and please I communicate with my wife and children regularly

I shall ever gratefull to you for this act of kindness



Thankingf in your anticipation





Place > C/O 56 APO (Yours faithfully )
Date : 01012011 Sd/- XXXXXXXXXXXX
Hav Biju Pappachan

Dear concern,

I an a BSNL prepaid user for than 3 yrs.I am getting problem from the overcharging of call rates and sms rates since last ONE MONTH. I have more than thousand times to contact customer care but failed to resolve the problem.
So, I have knocked the door of your forum. Please help me if you can in any way.

Regards,
Gourish Mazumder
BSNL prepaid no. [protected]
GUWAHATI
PIN 781022

We have a landline telephone connection under Mooday exchange with telephone number[protected] has not been working from june 2010. We registered a complaint in june 2010 itself.Several times we had chat with concerned line man and JTO.But i think that was not the way a person like JTO should behave to the customer. i feel really dispponted to say that these people are absolutely irresponsible,inefficient and unproffesionalist. If it was one or two months we can understand that it may be because of lack of number of employees or large number faults reported. I expect a proffesionalist approach from your side. So i request you to take the neccessary steps in urgent basis to rectify this issue. Waiting for kind reply an immediate action from your side

Sir,

I am having BSNL broad band connection for the last six months .Always the connectivity is poor. Now for the past fifteen days it is not getting connected at all. I request you to rectify the problem permanentny.


Connection details

Name ; T. Rajappa

Tel.No ; [protected]

Address ; 1A/19 Holy Cross Nager

Near Holy Cross College

Nagercoil 629004

Dear Sir, On 31.12.2010 I received two SMS messages in my Mobile Phone bearing No.91-[protected] one from No.56505 thanking me for subsribing GOVT JOBSPacks and intimating me to have been charged Rs.20 for 31 Days and for deactivation, CAN GOVT to 56505. The other message is from NO.56505020 again thanking me for subsribing GOVT JOBS and intimating me to have been charged Rs.20 for a month besides advising me to SMSHELP SUB to 56505 for other exciting subscription packs details. Rs.40/- has been deducted from my prepaid mobile account arbitrarily and unauthorisedly even though I did not make any such subscription to either of the said numbers. I am a retired person and a senior citizen. Kindly do the needful for the redressal of my grievence and refund of the amount illegally deducted from my account.
Thanking You, Sincerely, S.N.Nanda, Sambalpur (Orissa)

I AM USING BSNL 2G INTERNET SERVICE FOR LAST 13 MONTHS
BUT THE INTERNET SPEED IS MUCH POOR AGAINST THE ADVERTISEMENT OF THE BSNL INTERNET SERVICES CONNECTING PEOPLE.... THAT SHOULD BE DISCONNECTING PEOPLE AND MAKE A PERMANANT DISSTANCE.

OHHHHH GOD ITS THE LARGEST TELE COMMUNICATION NETWORK IN INDIA AND BY THE GOVERNMENT OF INDIA, BUT UNFORTUNATELY IS THE UNPRODUCTIVE AND USELESS.

i am a very old user of BSNL landline phone...no. is 2585677 in amritsar...
from last two years there is noise disturbance in my phone line.....i have compliant about it lot of time in BSNL nearest exchange.... but all in vain...at every time they told me this time your problem will sort out but nothing is happened......
i have also broadband connection on this no...and due to that humming the connection breaks after few seconds.....i have also registered complaints about this in there 198 no....
the customer care nos. of BSNL are all fake...
the people sitting there are very helpless have no knowledge about our quarries, they are only there to write down our complaints in there note books...and nothing will happen to their writings..
so....now i really want to get rid from the word BSNL....
so please help me in disconnect with BSNL permanently...

Hi Team,

I requested for a BSNL Broadband connection through the Customer care number[protected] on 28-Dec-2010. The person came to my place #54, 1st main, 4th Cross, New Ext. Shambhog Colony, Yemlur, Bangalore-37.

A person from BSNL office took the payment for Rs. 2650 on 29-Dec-2010 & filled the application form. He gave me a work order no. 36492. The number he has given for enquiry are not working.

The customer care people are not answering properly. The disconnect the call without proper Info.

Regards
Bikash Ranjan Khilar

I had applied for a bsnl landline connection in october 2010. The line which i was allotted, 26763045, is very noisy from the first day of installation. One can not make any calls with this connection as nothing is audible. I complained several times to officials at different levels but did not get any resolution. The lineman says the box is faulty and as and when he will receive order to change the box, it will be solved. Now the question is who will replace the box and when? Me or the BSNL authorities? It has been passed more than 2 months and I am yet to get my problem solved. My landline is as good as absent.