Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I AM RAJA DEY OF STATION ROAD, BADARPUR, DIST-KARIMGANJ,788806 ASSAM, SUBSCRIBER OF BSNL PRE PAID AND POST PAID VIDE CELL NO- [protected] (POST) / [protected] (PRE) FACING LOT OF PROBLEM REGARDING BSNL S.T.D. SERVICE. EVERY MONTHS 3-5 DAYS I COULD NOT MAKE A SUCCESSFUL S.T.D. CALLS FORM MY THESE 02 NOS. WHEREAS I ALWAYS RECHARGE RS.500/- EVERY MONTH FOR MAKING S.T.D. BSNL TO BSNL FREE BUT I COULD NOT MAKE CALL. MY PER DAY RENT IS 16.666 PS. ALSO WHEN I MAKE CALL FROM MY POST PAID AND PRE PAID CELL I COULD NIT HEAR ANY VOICE FORM OPPOSITE SIDE. I JUST PAY FOR THAT. THEREFORE I GAVE SEVERAL COMPLAINT TO BSNL CUSTOMER CARE. I WANT TO SOLVE PARMANENTLY THESE PROBLM.

BSNL IS NOT CONNECTING INDIA , ITS SUFFERING INDIA.. SURPRISED TO HEAR PROBLM TO MAKING CALL IN BSNL TO BSNL (S.T.D.)


RAJA DEY
STATION ROAD, BADARPUR
DIST- KARIMGANJ, ASSAM

sir, i have a broad band connection and may land line phone number is[protected]. I forgot my portal id and pass word, please send my mail id.

thanks and regards,


Secretary/Lignite City Club,
Block-25, neyveli-607 802.
Phone :[protected].
Mail Id: [protected]@yahoo.in
website: www.lccneyveli.org.

sir ,
i am mangilal agrawal living from musra i am use bsnl mobile from 3-4 year and here stable bsnl exchange and tower but evry 2-3days line daid and distunbe mobile and landline services i am done any complent to hire person to bsnl co. but not ectivities and soluson thise problome so please seriasly my complent my mobile no.[protected]

my pin code bloked i want to know my puk code my mobile no. is [protected] my sim no. is[protected]

I HAVE GOT LAND LINE CONNECTION BEARING NO 23740882 WHICH COMES UNDER AMEERPET EXCHANGE. FOR THE PAST 2 YEARS I HAVE GIVEN SEVERAL COMPALAINTS TO THE BSNL AUTHORITIES BUT ALL ARE INVAIN. BUT TILL DATE NO ONE TAKEN CARE OF THE SAME. I MET JE, AE. AND ALL CONCERNED AUTHORITIES BUT NO BODY SOLVED MY COMAPLAINT. EVENTHOUGH THE PHONE IS NOT PROPERLY WORKING I AM PAYING THE BILLS IN TIME.

applied for a BSNL land line connection with duly authoirzed documents, photo & cash of Rs 500 wide receipt number 2556, dated 13/08/2010. I was promosed a connection in 3-4 days time.
I have been following it up with the the sales associate on[protected], SDO on [protected], line man on [protected] but all of them have diffrent stories and their is no clue with them. I was also verbally told that a number [protected] was alloted for me but all in vain because even after 15 days the installtion is not done.
ver frustrated and hurt with the ignorant behaviour of BSNL staff.

Dear Sir,


I have lost my Sim card which was having BSNL Excel Prepaid. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected]. Please help me in this concern.

With thanks

email address:[protected]@gmail.com
bindhu scaria

SIR/ MADAM,
I HAVE GOT NET CONNECTION ON FIFTEEN DAYS AGO,FOR MY BUSINESS;
BUT I HAVE NOT YET RECEIVED NO NET SERVICE FROM MY PANDUA, TELEPHONE EXCHANGE(DHANIAKHALI EXCHANGE)
I HAVE FILED A COMPLAIN LAST WEEK, BUT STEEL NOW I HAVE NOTYET RECEIVE ANY RESPONSE FROM MY EXCHANGE,
OUR EXCHANGE S.D.E SAID" WHAT CAN I DO"
SO PLEASE TAKE ACTION AS EARLY AS POSSIBLE,
THANK YOU
MY, TELEPHONE NO.[protected]
MOB-[protected]

respected sir,
Im a airforce personnel posted in j&k.we r not permitted to go out of camp.n my outgoing calls hav been barred since last 17 days.when i contacted customer care,they told that my usage was more than credit limit n my no will be activated after paying the bill for august.i paid the bill on 25th of aug.after that also my outgoing calls hav not been restored.i hav repeatedly called customer care n given complaints,but no action has been taken.im very frustrated n dnt know wat to do.plz help........

We have an BSNL dataone broadband connection and the internet connectivity is very very slow as well very unstable. Telephone no[protected], need some technical guy to come and support and get the rectification done

dear sir,
I am Dr. VYOMESH CHITRAVANMSH advocate from Varanasi. i have complained allready on this site, bvut did not get any result till now.
as i complained that ithere was ilegal deduction from my mail account, i am suffering this problem at [resent time also.
i recharged my above connection no. [protected] on 28 aug 2010 by Rs. 55 recharge coupan no.[protected] 30/06/2011, just after recharged my mobile show the ballance amount , but after 5 mnts it was deducted.
i called to custumer care on 29 aug 2010 about this problem, the customer care support officer told me that his system is showing my ammount and it will credited in my account within 24 hours, but i did not get it at this time also.
noone is online to give the suggestion by BSNL. in complain grivance redressal site BSNL do not provide the email address of their conserning officers.
WHO IS THE BEST NODE TO SOLLVE MY PROBLEM?

I HAVE LOST MY LAST TELEPHONE BILL.SO MAIL ME MY CONSUMER ID AS SOON AS POSSIBLE.MY LANDLINE NUMBER IS-O[protected]

Ref : Telephone No: KMRSU 2532569
Consumer No: 2115010

Dear Sir,
My land phone above referred was not working completely since 7/ 07/2010. Repeated fault booking were done but no response from BSNL.
It is a full negligence from BSNL. Despite my remi nder to the Accounts Officer T.R. 1 , O/O PGMT ,
BSNL , Ernakulam. and the Engineer at Kalamasery Telephone exchange, no action was taken until the last week. Only thing they have done is fault booking No: Q583 dated 8/7/2010 was changed to U 449 dated 13/ 8/2010.And when the Telephine bill came I found that they have levied full bi month rent and ring back tone charge which I've repetedly inssisting upon them to cut off. Another thing to bring into your notice is that ringing tone seems to be ubruptly cutoff .
Kindly go through my complaint and do the needful to instruct the concerned authority for appropriate action as early as possible.
Thanking You,
M. Rudra Warrier
Sreelakam,
Mankuzhi Road,
Edappally Toll,
Edappally /(P.O),
Ernakulam- 682024,
Mobile No: [protected]

Hello Sir,

I am a resident staying at SV Nagar Road No 11, Nagaram. I have applied for shifting of land line and Broadband connection on 16 Aug 2010 and they have disconnected the connection at old address on 17 Aug 2010. They have provided us with 2 Order No's with new telephone number for new place (Nagaram). At present today, 28 Aug 2010, still they haven't provided us with the connection facility for both land line and broadband connections. The Zonal Office members at Nagaram area are so IRRESPONSIBLE AND POOR SERVICE AND POOR INFORMATION PROVIDER including all members (Line man, JTO, AE and others) are not at all bother about the customers concerns and requests. They have lots of pending connections and faults to be rectified and these employees are not at all taking charge of completing the connections. I am very very very disappointed with the Services of BSNL especially at Zonal Office Nagaram Hyderabad. Every time when i called to their office no body used to pick the calls and then we used to visit them in-person to tell our problems.

i have bsnl broadband 500 combo plan, recently bsnl changed its site bsnl.co.in to selfcare.bsnl.co.in for checking the usage.. n i have also registered to this site. bt unable to check usages for the past 3 or 4 months n it only shows current month usage.. n for the current month it shows usages after adding usage of past 3 or 4 months.. so, i m unable to identify current month usage... n becoz of that i m getting very high bills for the...

Sir,
I , K.B. REGHUNATHAN Nair, writing this letter to get your attention and practical help for the internet connection problem with my BSNL Broadband. My phone number is [protected]. I am living at kanjiramattom which is 2- 3 km from the bsnl thodupuzha exchange. I have reported many times the bsnl thodupuzha office that I am not getting bsnl broad band connection during evening and night time. At the same time with same phone wiring, modem and computer, I am able to get net connection during day time up to 5.30 to 6pm without many disconnections. 2 times bsnl officers came home and inspected the line phone, computer etc. The last modifications done by them are 1. Phone line from the post is directly connected to modem through a splitter. Only one phone is connected to the splitter end. 2. The DSL light become stable far better than before (during the day time). Now I am using the testing modem(DNA-A201BEi, in Bridge connection mode) from bsnl since my modem (nokia Siemens type 2) given to bsnl officer for inspection. My neighbors (anoop [protected]) are easily getting the same broad band connection during evening and night. In my case, the modem , line , computer , everything working fine in the morning time and gets internet fast, suddenly fails to connect to internet after around 5.30 pm or 6pm. During this time (after 5.30 or 6.pm and up to late night 1.30am or more) DSL starts blinking and gets stable then internet bulb starts blinking. Within 40 seconds internet bulb and dsl bulb goes off. Again within in 5 seconds same process starts. Even if the modem is not connected to computer, same thing happening during the problem time. I don’t know why bsnl officers are not able to solve my problem. I need to use my internet connection in the evening and night time. Also I have given a written complaint to the Divisional engineer, bsnl thodupuzha on 18.08.2010. Please provide a solution to my problem so that as an end customer I will be able to use internet connection normally since I am paying 750Rs every month for it.

sir
i have broard band connection last few month , my connection is not working properly , if i go for complain in bsnl office than officers say that resisters your complain through toolfree complain number 1500, but when i make a call on this number call is not connected. compurt say that u stay online , after 1/2 hours stay online for waiting call attending by customer care . my call is disconnected from other side , please tell me what i do ,

Sub- Non Surrendering of WLL Phone

Dear Madam/Sir,

It is my obligatory duty to inform you that my dependant father (Ratnakar Maharana) is a consurmer of BSNL, Cuttack (WLL Ph No.[protected] since Dec 2006. Till recently due to frequent network/customer service problems and massive uses of mobiles we plan to deposit/surrender the above mentioned phone to SDO, Banki, Cuttack. But all our efforts failed because of silly excuses by the bsnl staff of Banki telephone exchange. The dealing clerk advised us to talk to SDO/JE. When we approach JE he told us to approach to SDO. We have visited 10 times to meet SDO, but he is always out of station duty (as told by the staff of Banki Ex) and rarely turn up for his obligatory duties. Finally we tried to contact him on phone. Out of 50 calls he once attended one call and told us to do the needful but nothing he did for us. Till date the matter is pending.

I, being a defence serving personnel, get a chance to visit home only once a year. My old and allied father have left the hope for getting a surrender certificate from BSNL. We have already deposited the equipments much before and recently one Mr Arjun (temporary staff) is telling us U have not deposited the equipments.

It is my painful duty to request you to interfere in the matter and do the needful for which I will be ever grateful to you.

Thanking you sir,


Yours' sincerely,

Kartika Ch. Maharana
Date: 29 Aug 2010

My Broandband connection is not working for the last 2 months. I have several times complaint on phone no. 1500 but all in vain. From toll free no. it is being asked to us whether complaint has been attended or not and on replying that complaint has not been attended it is answerd that it will be attened soon.
For information , I had paid one year subscription but what to utter surprise that my broad band connection has not been working for the last 2 month.

It can be very well checked that how much connection has been used on the below no during the last two months

My telephone no. is 2705441.

When the connection will be restored only god knows

Everybody can come to know that the kind of service being provided by BSNL.

I am having broad band connection on my land line no.[protected]. In June 2010 employee of BSNL Sector-K, Lucknow Shri Khare exchange requested me to change plan of broadband to unlimited usage. for which He informed me that there will be 20% rebate as my husband is LIC employee. I have given him certificate letter proving that My Husband is LIC employee. But I am sorry to inform that he had not marked that certificated resulting which a big bill is outstanding. They are not providing me bill also. During personal visit to Mahanager exchange Accounts Officer of Mahanager Exchange told me that Commercial Officer will allow the rebate but for next period.
Please look into the matter