[Resolved]  BSNL Broadband — Faulty Broadband connection

Address:

Idukki, Kerala

Sir,
I , K.B. REGHUNATHAN Nair, writing this letter to get your attention and practical help for the internet connection problem with my BSNL Broadband. My phone number is [protected]. I am living at kanjiramattom which is 2- 3 km from the bsnl thodupuzha exchange. I have reported many times the bsnl thodupuzha office that I am not getting bsnl broad band connection during evening and night time. At the same time with same phone wiring, modem and computer, I am able to get net connection during day time up to 5.30 to 6pm without many disconnections. 2 times bsnl officers came home and inspected the line phone, computer etc. The last modifications done by them are 1. Phone line from the post is directly connected to modem through a splitter. Only one phone is connected to the splitter end. 2. The DSL light become stable far better than before (during the day time). Now I am using the testing modem(DNA-A201BEi, in Bridge connection mode) from bsnl since my modem (nokia Siemens type 2) given to bsnl officer for inspection. My neighbors (anoop [protected]) are easily getting the same broad band connection during evening and night. In my case, the modem , line , computer , everything working fine in the morning time and gets internet fast, suddenly fails to connect to internet after around 5.30 pm or 6pm. During this time (after 5.30 or 6.pm and up to late night 1.30am or more) DSL starts blinking and gets stable then internet bulb starts blinking. Within 40 seconds internet bulb and dsl bulb goes off. Again within in 5 seconds same process starts. Even if the modem is not connected to computer, same thing happening during the problem time. I don’t know why bsnl officers are not able to solve my problem. I need to use my internet connection in the evening and night time. Also I have given a written complaint to the Divisional engineer, bsnl thodupuzha on 18.08.2010. Please provide a solution to my problem so that as an end customer I will be able to use internet connection normally since I am paying 750Rs every month for it.