Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i have BSNL (Cellone) mobile no([protected]).
On 03/07/08 i used GPRS sevice for only 2-3 minutes but when i see my balance on 04/07/08 my balance was reduced by Rs 200/-
i can not understand how they deduct my this much money?
when i contact customers care they told me that they can not help me and told me to go in consumer forum.

please help me

Telephone dead
Sir,
My BSNL PCO Phone :[protected] is dead since from[protected] and the complaint has been logged with the firm on[protected] and the docket No:3. The complaint is not attended till today. The frequent follow ups with concerned Divisional Enginner do not fruitful and most ofthe times no one is available to attend when i tried to contact Area manager and General Manager. Totally I feel it is negligience & attitude problem towards customer satisfaction, beacause to attend the complaint it should not take more than a week in worst condition. Due to this reason I have cancelled 2bsnl pco lines & alternative I have a
Reliance ISD PCO I suppose to have a 4bsnl line due to this reason
I have to surrender the 2bsnl line at present I have 2bsnl PCO and
1reliance PCO.
I hope atleast now the authorised people will awake from their deep sleep and satisfy the customers like me who are facing one or the onother problem with regard to servive in this telecommunication line.

Dear Sir,
I'm utilising BSNL broadband service for past 10months. Now i have a repeated problem in intra-net connectivity last 10 days. Customer sevice responding my issue and assured with in a day it will be corrected . Still this connectivity error ( not connected in service 815 error found) is coming continously. Can you please rectify this issue.

Broad connection thru House phone connection (Ph no :[protected]
Model no : UT300R2U

Thanks
Sathyamoorthi.D
[protected]
Coimbatore

Broad band is slow.
It stalls every now and then between 10.30 AM and 3:30 PM every day
ADSL link light goes off every evening arround 5:00Pm(17:00) till next day morning.

but otherwise BSNL Broadband is a Heven and not SEVEN but now it is so.
This is the status since a month
efforts to bsnl is difficult but after effort no result

Sir,

I was out of station from 02.06.2008 to 20.06.2008 to Eastern UP. Before going there balance of my mobile no. [protected] was approx. + Rs. 4000/- During this period I called rarely 2 to 4 calls and receive max.10 calls. After returned from there on 20.06.2008 when i checked my balance it was approx. Rs. 2500/-. I shocked due to this and immediately cotacted to customer care, but they told me that you deduction of balance is right. But they are not giving me details. They have filed complaint in this regard also. I was in touch wid them for 7 to 10 days. But finally the officer shown their inability to resolve my problem.

Sir, I therefore request you to kindly look into the matter and check my calles during 02.06.2008 to 20.06.2008 and do the needful please.

Looking for favourable action please.

I have Sony Ericsson w200i.
when I insert my SIM into it, it starts sending message automatically. then it gives error ' message sending fail '.
My message centre Number is also OK.
and when i complained in customer care they told me 'they can solve it' But they hadn't did that.

From :

RANJEET KUMAR
S/o Sri Deo Nandan Prasad
House of Mr. P.Prasad
Ground Floor, Surya Path,
Chandmari Road
Patna – 800 020.

To,

The S.D.O. (Phones)
Bharat Sanchar Nigam Limited
Kankarbagh Exchange
Patna – 800020

Sub : Regarding non-functioning of my Telephone Connection No. 2357626

Ref. : Complain No. KHB 36446 dt. 23.06.08.

Dear Sir,

With utmost regret I wish to inform you that my above mentioned telephone had gone out of order on 5.6.08 about which I had lodged complain No. KHB-35015 dated 5.6.08. The problem was rectified only after 15 days i.e. on 21.6.08. But my phone connection again got disrupted on 22.6.08. Again I got my complain recorded vide No. KHB-36446 dt. 23.6.08. More than a week has passed away but my phone connection is still out of order.

Here I must mention that my father is very old, and is a Heart Patient. I am my self employed in a Private Company is Patna itself. I have to remain out of my house from 9 A.M. to 8 P.M. every day. Except my mother & my wife there is no male member in my family who could take care of my ailing father in the event of an emergency. The only source of connection with me from my home is my telephone.

It is therefore prayed that you kindly get my telephone connection operational immediately and oblige.

With regards,

Yours faithfully,


(Ranjeet Kumar)
Phone No. 2357626.
Note : I am not interesting WLL Phone

I am Ashish from Indore Today on 04th of july '08, I got a message from BSNL "Thank you for chosing BSNL Tunes. You will be charged Rs. 20 as monthly subscription fee in your current bill". I was not dialled any no., not sms any thing even not press * button then how can the service activate on my mobile. Costumer Care says we can't do anything (they always do nothing)

Dear Sir,

From the date of 21st June, 2008 (Saturday) my telphone number 2387376 is dead. It is due to reason that HUDA is laying pipe lines on sector road near to Belvedere Appartments. All the cable lines are cut /destroyed miserably. BSNL, DLF Phase II authorities are not sure how much time will it take to restore the connection.

I would request BSNL, DLF II, Gurgaon not to charge any kind of rental/service charges towards phones and dial up Internet connection from the customers of DLF Phase III from the date of 21st June, 2008 till the lines are restored.

The issue rest in the court of BSNL and HUDA and public/customers should not suffer any financial burden.

Pl expedite restoration of cable connections.

Hi sir, this is harsha vardhan reddy, I lost my sim 3 days ago, what should I do now?

Hi I am Balaji living in Ambattur, Chennai.

I have a BSNL Landline 26252548, this number is been dead for the last 2 weeks. I have filed more than 3 complaints for the same and yet to receive a proper answer from BSNL.

Except for the number of Ad'S BSNL is not doing anything for these kind of problems.

Being a technical person i understand the difficulties faced in keeping a service up forever. But a customer paying ~1000Rs/Month requires an answer like when this line would be rectified and what the problem was.

I have a bsnl prepaid connection in kerala.my number is [protected]. i had deactivated bsnl tunes 1 month ago.But even after the deactivation they have been taking the money from my account for the renewal of the bsnl tunes.i called the customer care and they are always saying excuses.i already lost more than Rs. 40/-.I don't know what to do now.They are robbing my money.

in the address bbservices.bsnl.in Iam not getting my user details, even I cant open the window.

i am a bsnl subscriber from last 2years but i am totally unsatisfied with this company because of the poor network. i never get any messages from this company about any new schemes from the purchase of my sim and the calls are also being disconnected everytime. when ever i try to call somebody it shows connection error. i request you to please concentrate on my problem as soon as possible.

Hello,

I have requested a shifting for phone line with the number 23655117 from Kavalbyrasandra, RT Nagar, Bangalore to Gururaj Layout, Marathahalli, Bangalore on 28th April 2008. Its as of now 02 July 2008 there is no clue on the status. I went to Indiranagar Exchange and gave a complaint to Babi Maran (Area Manager) 3 weeks back, he wrote the details on his dairy as if he is going to do some help to me... but there were no proceedings from his side. If the Area Manager of such a huge exchange (in Indiranagar) feels so responsible just think how can people trust these government services. I would feel all these government services should be privatized and throw such people like Babi Maran from such organizations.
Only GOD knows when our country INDIA is again going to be in SAFE hands. Pray to GOD for our country friends.

Regards,
Srinivas

Sir,

I am, Samarjit Majumder, residing in Kolkata. I have a BSNL Lifetime prepaid connection. I wanted to convert it into general prepaid due to heavy call charges in Lifetime connection. I called BSNL Customer Care to know all the details and needs of plan conversion. They informed that a simple sms will do the same immediately after sending it. So, i sent the sms on 21st May'08. Unfortunately till today(1st jul'08) my plan hs not been converted. I send 2 more similar sms on 22nd May'08. But all were of no use. I called customer care many times. Everytime they request me to wait for sometime but ultimately no result comes out. I raised a complain for this on 28th May'08. Customer care people told me that within 24 hour my problen will be solved. But that too passed 3 days and my connection is still not converted. Everytime i call customer care people, they tell me various problems like server down, network failure, request under process etc etc.
Can you please help me out in this matter because I am unable to call anyone due to high call charge of lifetime connection.Please help me.

rgds,
Samarjit

My Complaint regarding Customer Service / Feed-back of BSNL on broadband connection problem has not been rectified inspite of my repeated reminders over phone. Expecting that this will be settled speedily.