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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 739

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K
Karthikeyan P
from Bengaluru, Karnataka
Feb 22, 2009
Resolved
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Hi,

The outgoing calls for my telephone[protected] has been stopped. The reason told that payment due. But, I did pay Rs. 1114 instead of Rs. 557 for Nov-2008 payment via Bangalore telecom district website. The extra amount which I paid is not given back to me. I thought that the same amount will be carry forward to next month bill payment. So, I didn't pay for dec-2008 bill as I already paid the same amount along with Nov-2008 bill payment.

Please register a complaint on this.

Regards,
Karthik
Aug 14, 2020
Complaint marked as Resolved 
The outgoing is disconnected for telephone no.[protected] for which payment is due / since its the first bill in this house which was recently shifted so still not recieved bill but telephone connection disconnected for non - payment..

pls help out for bill or reconnect the line again..
Since last two months I am not getting the Phone bill[protected] which I was getting regularly since last 1 year in the same address.For which the payment was late . Despite the payment was made on the basis of duplicate bill up to date the out going call has been barred in my phone.

It may be mentioned here that the phone has been provided by my Organisation as my service is an essential service i.e Legal Deptt.and the payment is being made by my organisation as per my entitlement.

It is requested to allow out going calls immediately and send my bill in my e-mail ID if possible simultaneously through postal regularly in order to avoid delay payments. For which I shall be thankful.

Amiya Kumar Sahu
Asst. Regional Manager (Law)
Oriental bank of Commerce
My land line Telephone No.[protected] having Broad Band facility, remained dead from 4/12/08 to 6/1/09 and again from 2/2/09 to 24/3/09 (Complaint docket No.0486 dtd 5/12/08 and 19 dtd 2/2/09 respectively). Written request/application for rental rebate & Broad Band charges for above periods was submitted to Commercial Officer, Yelahanka on 15/4/09, who in turn submitted case to O/O A.M.(North) during May, 09 for implementation. The rental rebate/Broad Band charges case is not yet implemented and reportedly pending with the AM(North), s office.
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    Raghuveer
    from Mahbubnagar, Telangana
    Feb 21, 2009
    Resolved
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    Resolved

    Deactivation of Caller Tunes.

    I have not activated BSNL Caller tunes. My Cell no. [protected]. Still it got activated on January 22, 2009. Rs.37/39 was deducted from sim. I sent a message BT DACT to 56700 for deactivation. My caller tune was not deactivated. I contacted BSNL betn 10th - 15th February. They used to say that server is down or call after 24hours. On 15th again I sent a message for De-activation BT DACT to 56700. After two days I found that Rs.12/- was deducted....
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    S
    sanjeev kumar
    from Indore, Madhya Pradesh
    Feb 21, 2009
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    there is no connectivity of broadband since 19 feb 09.dial tone is there, but at taskbar it shows limited or no connectivity.

    BSNL DATAONE — no connectivity

    dear customer care executive i am regular user of our connection data one and my user id as follow bli_rita357 from yesterday it am unable to loge in with internet and i am in big problem with out internet connection so kindely immediately solve my problem thanking you.
    every time i connect throw internet it automaticaly disconncet after some time
    and the dsl yellow light of modem start dipping.
    plz solve this problem
    Dear Sir,
    Last two days not geting the incoming mails.not connecting to the incoming mail.
    Out going mail is ok, internet ok.

    BSNL — limited or no connectivity

    i use iti modem for bsnl broadband connetion. which is know showing limited or no conectivity at realteck lan of 100 mbps
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      T
      t.ginvanglian
      from Panaji, Goa
      Feb 20, 2009
      Resolved
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      Dear Sir
      I have been complaining for not able to receive sms from Vancouver. But I am able to send. I am able to receive when I use AIRTEL, AIRCEL, or others except BSNL.Kindly help me.

      Thanks
      Lian
      Aug 14, 2020
      Complaint marked as Resolved 

      BSNL — no sms incoming from Vancouver

      Dear Sir
      I had complaint many times for not receiving sms from Vancouver. I can send from my BSNL number. [protected]. I can receive sms immediately from vancouver when I use other operator's SIM card.

      Why the problem is not solved till date. Who ever I contact could not give me the right technical answer.

      T.Ginvanglian
      O/o CGMT, NE_II Circle, BSNL
      Dimapur, Nagaland

      [protected]
      Dear Sir,

      I have complaint to your considration. I have not received SMS from ICICI Bank on this BSNL Prepaid No [protected] so please consider & do the needfull.Its urgent requirement.

      Thanks & Regards
      Ramprakash sharma
      Khilchipur
      Sawai madhopur -322001
      Rajasthan
      [protected]
      sir my sim is not sending sms to any of the no.
      i hav complaint number of tym but there is no response ...
      i hav also contacted customer care ...
      they take it very lightly...
      plz help me in this regard
      sir my sim is not sending sms to any of the no.
      i hav complaint number of tym but there is no response ...
      i hav also contacted customer care ...
      they take it very lightly...
      plz help me in this regard
      thankyou
      your's truly
      pooja
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        A
        abhishekcj
        from Ahmedabad, Gujarat
        Feb 20, 2009
        Resolved
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        Resolved

        i cant check my broadband usage
        Aug 13, 2020
        Complaint marked as Resolved 
        hi,i have bsnl broadband connection.though i have my id and password,i cant check my usage.it shows Invalid 'Username or Password Please Try Again'.so plase help me.
        For renewal/changing of package of BSNL Broadband online facility should be available.
        i am not getting my usage .plz help me
        i have typed my user name & password correctly but my usage is not displayed
        while connecting to broadband it takes lots of time. an error message showing error number 815.what does this mean .plz explain.
        have been using UT-300R2U. A week back, it suddenly stopped working. The LEDs are all flashing normally, but I am getting the msg" Error 678: Remote server not responding.the phone line is busy.". My old dial-up connection is working fine. The BSNL guys gave the same old excuse-" as long as the LEDs are flashing right, its not our problem. Your computer caught a cold"

        Guys pls help me out. I have re-configured the router a thousand times, but still no response. Do you suggest re-installation of tht OS?Currently I am using XP and connect thru ethernet cebal

        and I am using vista .getting the msg"error 815
        want to know current useage
        Want to know current useages
        i canot find my portal id.so i cannot know my usage.my land line no. is 24341018.
        sir
        i have a bsnl broadbant connection user i want detail for usage ..but not available usage checking for bsnl broadband pls help me...


        yours faithfully..
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          D
          DR.KL RONGMEI
          from Pappinisseri, Kerala
          Feb 20, 2009
          Resolved
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          Resolved

          please refer to my previous account no.[protected] with the connection of mobile no.[protected] which I availed the service connection from Gangtok, Sikkim.Consequence upon my transfer to Siliguri, West Bengal I submitted application for closure w.e.f. 31.08.07 in a prescribed form on 30.08.07.Now it is my earnest request that the concerned authority may refund security deposited amount of Rs.2000.(Rupees two thousand only) as BSNL Siliguri Branch is denying to refund the security deposit till today on production of the reciept.
          Aug 14, 2020
          Complaint marked as Resolved 

          BSNL - Cell Phone — refund of deposit Rs.2000

          sir,

          I am a prepaid cellphone customer of BSNL, Hyderabad no.is [protected].

          Earlier it was postpaid, now I requested BSNL, migration to prepaid on 06/09/08. I was deposited Rs.2000/- at the time of postpaid connection & the same was informed me that, while disconnect of postpaid line it will be back to me within 40 days. Till now I have not yet received my deposite amount after contacting BSNL officers.

          BSNL Cellular service — denial in making refund of security deposit

          please refer to my bsnl post paid cellular phone account no.[protected] with the previous mobile no.[protected] which was closed since 31st. August 2007. Now the authority of BSNL, West Bengal refuse to refund my security deposit amount of Rs.2000.(Rupees Two thousand only). The concerned authority may please intimate the course of action taken at your best level to the complainee.

          BSNL — poor signal quality

          dear bsnl, we are facing a bad, poor quality signals from ur tower, and facing roaming charges in home network due to poor signals, at VPO BAROTIWALA DISTT.SOLAN:TEH.BADDI(HP)174103, plz take necc action and plz instal more towers to better the services

          BSNL Cellular service — Poor Reception Quality

          I am sure BSNL is not a network provider whole have inferior quality antennas and stations. But unfortunately they are having the least inferior broadcasting quality, or i should say, they are the ones who pretend to have least inferior quality broadcasting. I am not saying that they are doing it purposefully to demotivate the loyal customers to the govt cellular firm, so that once they got fed up they will move to other celluar operations provided by tata or reliance. But why?? that should be answered by BSNL "uncorrupted" management themselves. when ever i call my home bsnl mobile number the call will get disconnected in less than 2 minutes.. mostly after 60 seconds, so that they get the next pulse also. Brilliant idea. Kudos and Hats off BSNL... We indians are proud of you.
          Here is a trick to get fast refund of security deposit from BSNL, if it was not made by them within the prescribed period of 60 days. I had the same problem. I sent a letter to BSNL Office under the RTI Act asking them (a) when the refund will be made and (b) the name of the official who is holding my application. Attach a postal order for Rs. 10 and send the letter to the APIO (Assistant Public Information Officer) of local BSNL office (Jaipur in my case) where you filed your request for refund. Visit BSNL website to get the address of the APIO. Under the RTI Act, they are supposed to respond to you within 30 days otherwise there is a fine of Rs. 250 per day of delay. I got my refund within 15 days.

          BSNL Cellular Service — tariff balance cut without any notification

          my bsnl cellular no. is [protected],I am very much disturbed with bsnl cellular connection,because they cut my main balance from my mobile no. without any information,recently they cut 120- rs. from my mob.without any notification,that is the heaviest amount, before this incident the have also cut money several a time,but the customer care would not reply me when so ever i used to called them,please help me.

          BSNL — cut my main balance without any information.

          My number is [protected]..i was charged Rs 50 on 09.04.2011 for doing nothing. i called the customer care but they did not respond properly. It has already happened before. i am customer of bsnl for past 18 month and i did not expect this type of service from bsnl....
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            R
            rakesh dubey
            from Delhi, Delhi
            Feb 20, 2009
            Resolved
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            Resolved

            Sir,
            For the past 10 days, all the telephone lines are out of order in my office, i.e. Indian Agricultural Research Institute, Regional Station, Indore. We are facing lot of difficulties in absence of telephone facilities at our office. kindly look into the matter urgently, otherwise i will knock the door of state consumer redressal forum tomorrow. Numbers are:[protected];[protected];[protected] and one line on internet connection.
            Thanks
            Rakesh Dubey
            Administrator
            Indian Agricultural Research Institute,
            Regional Station, Indore
            Aug 14, 2020
            Complaint marked as Resolved 
            Dear Sir,

            The phone line at my home for the number[protected] is not working from last 7 days. I have logged my complaint at the BSNL call center with the complaint number 6993, but still no action has been taken on my complaint.

            I request you to do the needful things to reactivate my phone connection at the earliest, otherwise I am going to log a complaint in the national consumer forum and that time I wil be seeking for all the compensations from BSNL.

            Puneet Bhatt

            IARI — Complaint

            I tried to book the four tickets from Bangalore to Nizamuddin travelling on 07th September 2009. But, I have not received the tickets, but money has been deducted from my syndicate bank A/C. Please reimburse the money as soon as possible.

            IRCTC ID : ssuthakar
            Dear Sir,

            my mob number is[protected] i not send any sms on 53733 from last 17 days. I have logged my complaint at the BSNL call center with the [protected] complaint number 3357505, but still no action has been taken on my complaint. then i have logged again my complaint at the BSNL call center with the [protected] complaint number 3384940

            I request you to do the needful things to reactivate my mobile sms service, otherwise I am going to log a complaint in the national consumer forum and that time I wil be seeking for all the compensations from BSNL.
            my telephone no[protected] is not working for 4 days
            Dear Sir
            Please I think you are wasting time, change telephone company due to very poor services of BSNL.
            In my opinion, services of BSNL are worst in the country, even during the times of competition. On 18/3/10 my tel and net went dead. Early in the morning at computerised centre I lodged a complaint. During the time of nonfunctioning of my tel. I had followed up on mobile with officers. Every officer was giving peculiar and irritating replies and giving the excuse of road digging. For 4 days I had to go to cybercafe and spend on an av of Rs. 75/- per day. On 22/3/10 I had a talk with the SDO. I found him also to be equally non responsible, saying they donot have any control on the road digging and we will have to bear with it every now and then. He also said I should take an additional wireless connection by paying reuired amount. It is very easy for these people to give suggestions for what we should do, but what they should do they donot know. Ultimately after hearing so many other nonsense bunch of excuse, I had to loose my temper & I told him in plain terms that my tel and net should start working by 23/3/10. So it started working on 23/3/10 at 2 pm. But you know where was the problem? It was on the pole. And the officers and linemen simply assumed that, the problem was of digging. And Airtel cable is running parrallel to their cable and there tel were made working on the same day, i.e 18/3/10

            This is only a recent incidence. I have experience with BSNL for the last 9 yrs and the total journey is awesome and irritating. Just because of lack of time people and me have not complained.

            If I go on writing here it will not be less than 4 pages.
            MY PHONE NO. 2562950 IS FOUND DEAD ON OUR RETURN AFTER VACATION ON 7TH JUNE 2010. IMMEDIATELY COMPLAINT WAS REGISTERED VIDE NO. 484801. TODAY IS 15TH JUNE. STILL INSPITE OF DAILY ASSURANCE NOTHING HAS BEEN DONE AND NOBODY IS CARING FOR MY PROBLEM.

            SHOULD I TAKE THE EXTREME STEP OF DISCONTINUING MY RELATIONSHIP WITH B.S.N.L. ? I HAVE NO OTHER OPTION. PRIVATE OPERATORS ARE THERE TO WELCOME PEOPLE LIKE ME.

            GM, TELEPHONES MAY TAKE UP THE MATTER PERSONALLY AND ENSURE THAT THE RENT IS NOT CHARGED IN THE NEXT BILLS FOR THE PERIOD/DAYS WHEN MY PHONE IS DEAD.

            RADHAKRISHNAN
            304, CHHAYASHREE APPARTMENT
            137, SRINAGAR EXTENSION
            INDORE - 452018
            Mobile: [protected]
            Dear Shree M I Kulmi,

            My telephone No.[protected] is not working since 27/03/2011.

            Complaint registration No. --[protected] dated 27/03/2011 --à Complaint attended by but fault was not rectified.

            Complaint registration No. –[protected] dated 03/04/2011 --à Complaint not attended (Set dead some time very noisy can’t use for incoming /outgoing calls)

            Repeated follow up on every alternate day.

            Also contacted JTO – [protected], STO – [protected]

            After 23 days both the officials suggested to disconnect existing no. and apply for fresh WLL connection.


            This clearly reflect non professional attitude of your officials and BSNL is not competent to provide good services to it’s client. It would not be wrong if I say BSNL don’t care about the grievances of it’s customer.
            Dear Shree M I Kulmi,

            My telephone No.[protected] is not working since 27/03/2011.

            Complaint registration No. --[protected] dated 27/03/2011 -- Complaint attended by but fault was not rectified.

            Complaint registration No. –[protected] dated 03/04/2011 -- Complaint not attended (Set dead some time very noisy can’t use for incoming /outgoing calls)

            Repeated follow up on every alternate day.

            Also contacted JTO – [protected], STO – [protected]

            After 23 days both the officials suggested to disconnect existing no. and apply for fresh WLL connection.

            This clearly reflect non professional attitude of your officials and BSNL is not competent to provide good services to it’s client. It would not be wrong if I say BSNL don’t care about the grievances of it’s customer.

            We are using BSNL Land line connections since 1993. Despite all competitions and attractive offer we still continue with BSNL.

            Presently having 06 no. of mobile connections in my house we are maintaining landline connection because this no. was circulated to most of our near and dear from long time.

            We have also paid yearly charge for this connection and at this stage your officials suggest to surrender the number seems very redicules.

            Pl. note that if complaint will not be resolved within three working day we will be forced to go to appellant authority and subsequently consumer forum /Judiciary authority.

            BSNL not deserve to charge rents for the period of faulty services.

            Hope you will take up the matter on top priority and resolve the issue at the earliest.

            Thanks & Regard
            ___________________________

            Prakash M. Neema
            Branch Manager
            Cotecna Inspection India Pvt Ltd.
            Branch Office :
            99, Adarsh Meghdoot Nagar,
            Beside BSNL Office(Vijay Nagar)
            Indore-452010, M.P., India.

            Tel: +[protected]
            Mob.: +91-[protected]

            Tele Fax.:+[protected]

            E Mail : prakash.[protected]@cotecna.co.in

             Web side : www.cotecna.com
            I have a BSNL landline phone (Indore - 0731). It goes dead frequently, I do not know how to lodge a complaint, everytime I have to go to BSNL office. Can you advise me a contact number that I can access from my non BSNL cell phone.
            My tel. no. is [protected] is not working since29/06/12
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              Y
              Yash K. Thakkar
              from Cuncolim, Goa
              Feb 20, 2009
              Resolved
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              Resolved

              Hi,
              I am Yash Thakkar from Ahmedabad and my no. is[protected]. My connection in 99/- Rs. monthly rental plan along with 171/- Rs. (LO KAR LO BAAT) facility. I applied for the Boradband connection on my no. with 750 PLUS plan. I got the user it and password on[protected] but my internet was started on[protected]. They are charging rent of one month in advance and in this 750 PLUS plan my monthly rent would be included according to BSNL 's terms and condition.So my billing amount (of[protected] to[protected] should be 171(Faclility amount) + 750 (Advance 1 month rent for 750 plus plan) + 100/- (for rent of the internet for 4 days) + 99/-(monthly rent) = 1120/- Rs (without tax).

              But i got the bill and my amount is 750/- (rent) +750/-(advance rent) + 89 (monthly rent) + 171/- (facility charge) +125/- (tax) =1885/- Rs total.
              Aug 14, 2020
              Complaint marked as Resolved 

              BSNL Broadband plan 500C+ — Overbilling

              Respected sir,
              iam from kerala i have a bsnl broadband connection with 500c+ plan.iam using this service since 2007.last month at night 09:37pm i connected my modem and countinously used to next day 8:18am.at this time i downloaded about 700mb contents before 2am (2am-8am unlimited hours) and downloaded 3gb of contents after 2am.but the whole contents i downloaded is calculated as chargeble units.and my last months bill is Rs.4233.
              it's not your fault but you have to pay for your own doing. bsnl just doesn't have the scripts smart enough to separate the login slots before and after 2am. since you have logged before 2am and continued till the morning, bsnl considers that to be part of the "limited" use period.

              i recommend you cease the connection right away to avoid paying the bills or try to fight this with the accounts officer. do let us know what the outcome is.

              rgds
              santosh
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                Poorna Kiran Kumar
                from Mumbai, Maharashtra
                Feb 20, 2009
                Resolved
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                Resolved

                I have taken the BSNL landline # 27700565 during the month of September 2008 . I keep getting wrong calls on my landline, all the people enquire only for Regional Passport office . When i have checked the Google i found that the fax # of Regional Passport office is updated as[protected] which is my voice call landline # ) . At times the callers use abusive language when we reply it is a wrong # .

                Seeking your immediate attention in this regard .
                Aug 14, 2020
                Complaint marked as Resolved 
                this is geniuine problem i am also facing this problem if anyone know the procedure of changing the ph no then plz mail me on my id [protected]@yahoo.co.in
                some one calling to my landline number and talking badly i need the number of that person so plz take action my number is [protected]
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                  B
                  Biman Baral
                  from Aurangabad, Maharashtra
                  Feb 19, 2009
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                  B R E A C H OF C O N T R A C T ( "Cellone Manik Jod" B S N L )

                  I am Biman Baral. On[protected], BSNL advertised on National dailies that "If you have BSNL landline connection, get a rent free Cellonne ( postpaid) connection now and cut down your mobile phone expense drastically" . For this post paid connection, yuo need not pay .Which is totally rent free. I had
                  also taken and registered under that scheme when it first came into effect but now after almost one year.

                  However, BSNL has suddenly informed the customers on 8th January 2009, by an SMS that they will be liable to pay a fixed charge of Rs. 40 per month effective from 7th January 2009. This is in contrary to and against the spirit of the offer. Which according to me is a total " BREACH OF CONTRACT" between the BSNL customer on BSNL. They just have taken .the customer as a rat
                  whom they want to catch by giving a free cheese. This totally disgusting and by this customer has started lossing their faith and trust on this company. The SMS also keeps provision of future enhancements of the fixed charge.

                  TRAI being watching Telecom Companies, would kindly see the logic
                  of charging something which has already been declared rent free. Is it not unethical ???

                  I would, therefore, request T R A I to kindly prevail up on B S N L, and make them
                  stick to their orginal offer.
                  B R E A C H OF C O N T R A C T

                  I am Nirmal Mukherjee. On[protected], BSNL advertised on National dailies that "If you have BSNL landline connection, get a rent free Cellonne ( postpaid) connection now and cut down your mobile phone expense drastically" . For this post paid connection, yuo need not pay .Which is totally rent free. I had also taken and registered under that scheme when it first came into effect but now after almost one year.

                  However, BSNL has suddenly informed the customers on 8th January 2009, by an SMS that they will be liable to pay a fixed charge of Rs. 40 per month effective from 7th January 2009. This is in contrary to and against the spirit of the offer. Which according to me is a total " BREACH OF CONTRACT" between the BSNL customer on BSNL. They just have taken .the customer as a rat whom they want to catch by giving a free cheese. This totally disgusting and by this customer has started lossing their faith and trust on this company. The SMS also keeps provision of future enhancements of the fixed charge.

                  TRAI being watching Telecom Companies, would kindly see the logic
                  of charging something which has already been declared rent free. Is it not unethical ???

                  I would, therefore, request T R A I to kindly prevail up on B S N L, and make them
                  stick to their orginal offer.
                  I agree with Mr Nirmal Mukherjee. T R A I should look into it. At the same time BSNL also think from the angle of loosing business, as lot of customer including me are thinking to surrender the Manik Jode mobile connection.
                  agree with Mr Nirmal Mukherjee. T R A I should look into it. At the same time BSNL also think from the angle of loosing business, as lot of customer including me are thinking to surrender the Manik Jode mobile connection.
                  The same thing has happend in my case also towards Manikjode connection. In support of the above complaints, I am also requesting TRAI to take necessary actions against BSNL as they are fraud by cheating the customers.

                  Regards
                  S. N. Malakar
                  same thing with me .BSNL also not offering any free call against the rental charge
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                    jitesh shekharajka
                    from Jaipur, Rajasthan
                    Feb 19, 2009
                    Resolved
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                    Resolved

                    sir,
                    I am an BSNL, ajmer customer.My landline no . is[protected]. I have BSNL Broadband since nov, 2008.BSNL provided me an Modem (type 2) (manufactured by ITI, Banglore).It has MRP 1391/- as per its box.But now BSNL charged me Rs.1872(=1800+4%ST).
                    i want to fire an case in consumer court and jaago grahak jaago that how can BSNL overcharge a customer more than MRP of any product.please help me.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    PLEASE CHECK MY USAGE... I NOT USED THIS MONTH INTERNET BUT USAGE IS VERY MUCH...SO WHY PLEASE CLEAR...
                    My telephone No.[protected] Beawar-Ajmer.Since Aug, 8th.2009 my phone is not working and unable to use broadband facility.( Complain No . 1008360 ) Now what to do? No one is interested to repair/take any action to solve to problem..Is it worth to file a case in consumer court?
                    My telephone No.[protected] Beawar-Ajmer.Since Aug, 8th.2009 my phone is not working and unable to use broadband facility.( Complain No . 1008360 ) Now what to do? No one is interested to repair/take any action to solve to problem..Is it worth to file a case in consumer court?
                    My telephone No.[protected] Beawar-Ajmer.Since Aug, 8th.2009 my phone is not working and unable to use broadband facility.( Complain No . 1008360 ) Now what to do? No one is interested to repair/take any action to solve to problem..Is it worth to file a case in consumer court?

                    BSNL Broadband — overcharged

                    I am using your BB 750 home plan from last 2 yrs, I am central gov. employee so i applied for 20% discount under your BB scheme. I got discounted bill first in July 2009 after a long battle but again You sent me full bill in AUG & Oct, what about my discount?. Bsnl is a reputed organisation how could these kind of error happens. Inform me about the action taken against the responsible person within a week.Please refund my over paid money in next bill also please send me proper bill this month otherwise I have to consumer forum or telephone Adalat.
                    sir I am the BSNL LL user with no[protected], My complaint is that I was using BB FN 500 C home upto 12 Jan 11 then I changed the plan to 499 UL and same was provisioned on 12 Jan 11, but the in the last bill it is mentioned that the plan from 22 Jan 11 and accordingly the charge is made. For the chage of plan the request ID was [protected] and the created date is 12 jan 11. pl clarify and accordingly change the bill ampunt. thanks
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                      GAUTAM SADHUKHAN
                      from Paravur, Kerala
                      Feb 18, 2009
                      Resolved
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                      Resolved

                      I have paid the bill amount Rs;. 244/- through portal service of BSNl on 17th Feb 2008 via my axis bank account. The transaction detail is as foolow :ICONN/7922615/[protected]/170209/110. The same has been debited but the portal could not redirect me to the portal after successful transfer of the payment. After that I could not take any transaction receipt. Portal is still showing the transaction initiated. What can I do now ? It is really an embarrassing situation everytime I pay via portal.

                      Gautam Sadhukhan
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      sir,
                      i want a boadband coneection in orissa i my home can u tell me what to do for that
                      Dear Sir;
                      I am unable to know my bsnl broadband usage since 21st. August, 2009 as the bsnl accounts management site is not opening due to internal serveror error for which I am facing troubles to use the broadband as per my plan and budget.Please do the needful immediately for openning of the bsnl broadband accounts management site.
                      Mr.Hariballabha Mishra, Advocate, Nimapara.
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                        harsh jaichandani
                        from Jammu, Jammu and Kashmir
                        Feb 18, 2009
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                        sir
                        i am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it. My landline phone number on which the broadband is provided is [protected], myaddress is 1-na-22 jawahar nagar, jaipur
                        sir
                        i am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it. My landline phone number on which the broadband is provided is [protected], myaddress Vayalilputhenveedu, kappileast, krishnapuram P.O, Alapuzha
                        am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it. My landline phone number on which the broadband is provided is [protected] my address vikramjeet singh bhaika v.p.o theri faqarsar, tehsil malout, punjab
                        Sir,
                        we cant get our usage details of broad band
                        am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it. My landline phone number on which the broadband is provided is[protected] my address is Head master. TSS VAdakkangara, malappuram(DT) pin 679 324
                        sir
                        i am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it.
                        My landline phone number on which the broadband is provided is [protected], my address is Vill & Post Manella, Khamano, Tell. Exchane Samrala dist. Ludhiana, Punjab.
                        whenever i try to check my dataone usage detail i always fill portal id and password correctly but rply comes that invalid password or id
                        sir
                        i am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it. My landline phone number on which the broadband is provided is[protected]. And whenever i try to connect my connection, it takes 10-20 minutes to connect. please look after it, otherwise there will be no option but to surrender my modem.

                        Address- Prasad, sadguru nagar, near fernandis wadi, nashik road. pin 422101
                        sir
                        i am not able to get my broadband usage details on the site "www.dataone.in". wen i log on to usage detail portal actualy the window s not opening... so please consider this & take quick action...
                        My landline phone number on which the broadband is provided is [protected]
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                          Tirumala Vardhan
                          from Mumbai, Maharashtra
                          Feb 18, 2009
                          Resolved
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                          Resolved

                          From,

                          M. Tirumala Vardhan
                          Telephone no. 23735851
                          Plot No. 28,
                          Srinivas nagar colony (west)
                          Hyderabad - 38

                          To,

                          The Accounts Officer (TR-II) AR
                          Ameerpet, BSNL, Hyderabad

                          Dear Sir,

                          Sub: Complaint regarding change of address without me giving any requisition the same

                          I am facing lot of inconvenience as my telephone number: 23735851 address has been changed without me giving any change of address requisition to your department.

                          The current bill states that the numer has an address of 1st floor, street no. 1, IVRCL tower, AVENUE - 1, Banjara hills, Hyderabad-34. My actual address is M.Tirumala Vardhan, Plot no. 28, Srnivas nagar colony(west), Hyderabad - 38. And I have never given any change of address.

                          When we have inquired in the Ameerpet, Hyderabad's customer care center, they told us that the telephone 's address has been changed with effect from[protected]. But I have never given any change of address requisition at customer care center.

                          Hence I request you to kindly look into this matter and resolve the issue and do the needful as soon as possible

                          Thanking you sir,

                          yours truly,

                          Tirumala Vardhan
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          from:
                          vs.giri prasad,
                          banjarahills,
                          srivenkateshwara nagar,
                          road no:14.
                          hyd-34.

                          to:

                          The Accounts Officer (TR-II) AR
                          Ameerpet, BSNL, Hyderabad

                          dear sir,

                          from 4 days i dont have ur service...i made complaint on this matter but repons is too bad...because of lack of communication me facing lot problems...please look after my problem and resolve as posible as ...


                          thanking you
                          Dear Sir,

                          Our Telephone is not working form 3days.It is completly dead.
                          Our Telephone No.23740293.
                          Please need to action as early as possible.

                          Thanking you
                          Sri Sailakshmi Constructions& Co.,
                          23740293, 66468849.
                          Dear sir,

                          with reference to previous personal discussion with Mr.Satyanaryana (JE) Gachibowli telephone exchange to convert wire less to land line, before we have landline but due to cable problem it was converted in to wire less connection, now new cable already put in our area so please convert our line in to land line, we need this to go for broadband, my wireless BSNL no: [protected], early action in this connection will be highly appreciated.

                          thanks,

                          best regards,

                          nabikhan(met engg).
                          The Accounts Officer (TR-II) AR
                          Ameerpet, BSNL, Hyderabad

                          Dear Sir,

                          SUB: My Telephone No. 23747879

                          Since 15 days my telephone number is not working. Every month i am facing this problem, when I lodge the complaint, through 198 but there is no response. Kindly look into the matter and do the needful at the earliest.

                          Your early action in this matter is highly appreciated.

                          Thanks & Regards

                          Shridevi
                          Dear sir/ mam,

                          we are providing demat & online trading a/c with very low brokerage.

                          thankyou
                          --

                          --
                          regards
                          kamalakar reddy
                          [protected]
                          To, dated: 07th November 2012
                          The account officer
                          BSNL, Ameerpet

                          sir,

                          Sub: Keeping the Phone under Safe Custody:
                          Ref: Phone No: 23754488: komati lakshmi devi

                          I submit with reference to the subject cited, I want to keep my Telephone Number 23754488 under safe custody for a period of Six (6) months with immediate effect, which is held on my name i.e., Komati Lakshmi Devi, Flat No. 201, Nathsai Apartment, SBH Colony, Srinagar Colony, Hyderabad 500 073.

                          I would be submitting my request as to when the telephone may be activated till then it may be kept under safe custody preferably for a period of Six months.

                          Thanking you sir,

                          yours sincerely,


                          (Komati Lakshmi Devi)
                          from
                          G.Vijayakumar
                          P.No. 64, D.No. 8-41
                          LIC Colony, Papayyaraju Palam
                          Sujatanagar Post
                          Visakkhpatnam -530051

                          To
                          The Accounts Officer (TR-II) AR
                          Ameerpet, BSNL, Hyderabad

                          Sir,
                          I have been transferred from Hyderabad to Visakhpatnam . So I have surrendered my land line No.[protected] at Jeedemetla Hyderabad BSNL office on 14.5.13 duly paying all my dues and surrendering the instrument. I got new BSNL land line at Visakkhpatnam. Till date my account has not been settled and the amount due to me has not been paid. Kindly look into and the amount due to me may please be paid at an early date. My contact No.[protected]. Mobile No. [protected].

                          Thanking you sir,

                          yours sincerely

                          G.Vijayakumar
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                            J
                            Jeetender Negi
                            from Delhi, Delhi
                            Feb 18, 2009
                            Resolved
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                            Resolved

                            PLZ my no call history from 1st Jan. to current date MY no is [protected]
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            sent my call history on this e-mail id
                            PLZ my no call history from 28st MAR.
                            Plz sent my BSNL Land Line Call history (from March 1 to April 12) to the above email id...
                            My no is[protected]
                            my mobile was lost in 2april 2009 .mobile imei number is [protected].plese sent my call history on my e-mail id
                            i want my telephone([protected])number call detail's From june to August 31st.
                            Plz sennt ma call details of[protected] to this email id
                            Please send me the call history of my bsnl land line number [protected] of Gurgaon, Haryana from dated 1/10/2009 to 30/10/2009.
                            Manohar lal grover
                            1/47, Shivaji nagar,
                            Gurgaon,
                            Haryana, India
                            [protected]
                            Please send me the call history of my bsnl land line number [protected] of Gurgaon, Haryana from dated 1/9/2009 to 30/9/2009.
                            Manohar lal grover
                            1/47, Shivaji nagar,
                            Gurgaon,
                            Haryana, India
                            [protected]
                            Please send me the call history of my bsnl land line number [protected] of Gurgaon, Haryana from dated 28/10/2009 to 7/10/2009.
                            Manohar lal grover
                            1/47, Shivaji nagar,
                            Gurgaon,
                            Haryana, India
                            [protected]
                            When i buy a Internet connection then my BSNL username password is work
                            suddenly after 10 day( after buy BSNL internet connection)
                            my Username & password is not worked
                            i thing my id is hack. i know who. Who person give me my username & password who hack my account & now he use my internet connection how can i take action for it
                            ID:-anirudhakumar.[protected]@gmail.com
                            hi, i am himangsu.plz sent me the call history of my bsnl land line number[protected], tamluk, dt-pb, wb.from dated 1st aug to 2nd dec(2009)
                            Plz send me the call History of landline No.[protected]. urgently. from 01/12/2009 to 14/12/2009.

                            Kindly request.
                            please send me the call history of my land line number. from date 01/12/2009 to 15/12/2009.
                            please send me the call history of my landline number . my landline number is[protected] . from date 01/12/2009 to 15/12/2009
                            i want to my phone's call history from 1 st jan, 2010 to 5th jan, 2010
                            Plz sent my BSNL Land Line Call history (from jan 1 to jan 5, 2010) to the above email id...
                            my ph no[protected]
                            plz sent my bsnl land line incoming call histary(from jan 16, 20010)to the email id my no-2472408
                            Could you please provide the call history for the months DEC-2009 and January-2010 for my BSNL LAND LINE number [protected]. Please help!
                            Please send me the call history of my land line number from date 30/11/2009 to 31/12/2009. My landline number is[protected].
                            my mobile was lost in 6 jan 2010 .plese sent my call history on my e-mail id .my no[protected]
                            plz sent my bsnl landline call history( from May2009 to December2009) to the above email-id
                            Plz sent my bsnl landline call history(from May2009 to December2009) to the above email id. My landline number:25322634.
                            please give me my full history of landline number [protected].
                            please send me my landline incoming history of 1/2/2010.
                            PLZ my no call history from 1st Feb. to current date MY no is [protected]
                            sent my call history on this e-mail id gurubalan.[protected]@gmail.com
                            history from 1st Jan 2009. to 1st Dec 2009

                            MY no is [protected]
                            Respected sir
                            Plz sned my bsnl landline call detail from 01/01/10 to 31/01/10 of number [protected]

                            Thanku sir

                            Maheswar Rohidas
                            At Khadiapali
                            P/o. Lapanga
                            Dist- Sambalpur
                            Orissa
                            Pin 768232
                            my bsnl landline no: is[protected] please send me my bsnl land line history
                            including incomings of[protected] as fast as possible
                            i want to my phone's call history of 08 mar 2010
                            i want all call history of number[protected] immediately on my id till 6th march to 11 march
                            send my call history of last month on this e mail id
                            pls send my call log to my id from jan 20th my landline number is[protected]
                            i want my bsnl landline call history (calls recieved) from 2008to2009
                            my nos. is[protected]
                            please send me the call history of my landline number from 1st jan to feb 28th
                            sand my last land phone call log on my e-mail
                            sand my last land phone call log on my e-mail my no is 281099
                            Hi,

                            This is regarding our land line no[protected] is not functioning since quite long time. When contacted line man Bharat Saxena he is not ready to look into it.
                            He also challenged that he will not let our phone work.

                            If you check with other nos in our village most of them are not in working condition.
                            Please look into this matter.

                            Thanks & Regards,
                            Brij B. Bohara
                            s/o sh Kedar Nath Sharma[protected]

                            Alternate no : +91 [protected]
                            plzzzzzzzzzzplz sent my bsnl landline call history apirl month [protected]
                            Sir My mobile no [protected] is been charged for hello tunes even with out activating after i came to know i spoke to customer care and sent a msg to deactivate but still i have been charged from the past 3 months.
                            Pls send call history of my landline no.[protected] on my e-mail :[protected]@rediffmail.com from jan 2010 to april 2010
                            please send my bsnl call history from 1st April 2010 to 1st may 2010 to me email address (arunshaju.[protected]@gmail.com)

                            my phone number is [protected](bsnl postpaid)
                            please send my call histry details for the month of June'10 & July'10
                            Please send me the call history of my mobile number from date 10/06/2010 to 06/09/2010 my mobile number [protected]
                            sir/madam,
                            Pls send call history of BSNL PREPAID no [protected] from apr 2010 to sept 2010 to my mail id -: saikat.[protected]@gmail.com
                            Required ur kind attention to this asap.
                            Pls send call history of my landline no.[protected] on my e-mail :[protected]@gmail.com from Sep2010 to Oct2010
                            dear sir plz send my office call history from month of november2009 to march 2009

                            kindly requesting u phone no:[protected]
                            please kindly send my call history out going calls land line history i got lot of bill
                            from november 2009 to march2009 plz kindly do need full sir, iam suffering sir
                            Please send me the call history of my mobile no [protected] from 8/11/10 to 1/12/10 on my e-mail id [protected]@gmail.com
                            can you give me the call history of my bsnl mobile number [protected]
                            through my mail id [protected]@gmail.com
                            Please send me the call history of my landline number on the day
                            23.02.2011
                            phone no.:[protected]
                            customer no.:[protected]
                            The number is registered under the name J.Geetha
                            My mail id is [protected]@gmail.com
                            Please do help...
                            please give me the call detail of land line phone no. [protected] on my email [protected]@yahoo.co.in
                            send my call detail of number [protected] cellone number on my e-mail id prakash.[protected]@yahoo.com or contact me on my other number [protected]
                            respond me fast
                            sir please send me the call detail of my landline number[protected]
                            Plz sent my BSNL Land Line Call history (from June-10 to Dec-10) to my e-Mail id...
                            talk.[protected]@yahoo.co.in
                            My no is[protected]
                            kindly send me my all incoming call details of march month for my postpaid no. [protected]-gujarat on rakesh.arya.[protected]@gmail.com.It's very urgent.
                            Thanks
                            Sir/Madam
                            I am getting unwanted calls which i have registered for DNC i have got a msg pls wait registration cell no & no any further respond pls block these unwanted calls which come to my mb from pune [protected], [protected] no sir pls reply
                            please send my last two months call summary on id [protected]@gmail.com . my no is [protected] .it is of trichy, circle -tamilndu.
                            please send me the call history from date 20/1/2012 to 02/2/2012. my phone number is[protected].
                            plz email my bill details of january month of my landline no:[protected]
                            pl send my call history of [protected] from 01.03.2012 to till date to my mail id [protected]@yahoo.co.in
                            plz send me call history for [protected] date:20/3/2012 to 31/2/2012
                            my email...[protected]@gmail.com
                            please send callhistory of my mobile number is [protected] during month of march 2012
                            [protected]@gmail.com
                            please send the call history of bsnl landline[protected]
                            pls send call history details to my email id is kanchana.[protected]@yahoo.in my bsnl postpaid no [protected]. my name is: Balasubramanian
                            plz sent me bsnl incoming calls history of my landline number(from 30 may 2012 to 2nd june 2012) on my email id. My landline number is[protected]. my email id is:- [protected]@yahoo.com
                            Please send me the call history of my own mobile no [protected] from 01/04/2012 to 31/07/20128/11/10 on my e-mail id [protected]@gmail.com. the number is own registered in my name
                            I want the complete record of my incoming calls .M y no. is[protected]
                            pls send my call history(fromseptember month2012 to novamberto my gmail is [protected]@gmail.com my number is 27619199
                            Please send my mobile call history from 1st March'2013 till today on the mail id "[protected]@gmail.com". My number is [protected]. Thank you.
                            pls send me call history of my mobile no [protected]
                            Sir/ Madam,
                            I like to have a call details containing call list with duration for mobile no. [protected] since 01.01.13 till date. Please send me through email id [protected]@yahoo.co.in. This will be great help for me.
                            SEND INCOMING CALL HISTORY FROM[protected] TO 31/12/2012
                            MY EMAIL ID- [protected]@gmail.com
                            MY LAND LINE NUMBER-[protected]
                            Please send me the call history of my land line number from date 01/01/2012 to 31/12/2012. My mobile number is [protected] my e-mail id is ([protected]@gmail.com)
                            please send my call history from 2nd April 2017 to 26 may 2017 to me email address ([protected]@gmail.com) my phone number is [protected] (prepaid bsnl) from kerala
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                              Sourabh
                              from Karnal, Haryana
                              Feb 18, 2009
                              Resolved
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                              Resolved

                              Dear Sir,
                              My telephone number is 2611255 and i am from bhagalpur. I had a broadband connection of plan HOME 5oo in the april 2008, last year. but in may i turned it to UL 900 PLAN. but due to the laziness of working and some communication problem n the bsnl office, it was never done. We have the correct papers of changing of the broadband bill. Now after 10 months they have sent a bill of 125000 Rs, which is false.

                              iF MY BILL IS REVISED FROM THE LAST YEAR MAY WITH HOME 900 UL, the bill will be very low, but the authorities are not doing so.
                              Please suggest me what should i do.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Respected Sir,

                              it is second time that me have facing the same bad experience from bsnl.At first time they have took my complaint very seriously and the second time not . The problem is that me using the home combo plan 500 till March 09.Later that me changed into home 250.Butfor the march 09 bill they have added two five hundreds . It is clearly we can got from the detailed bill.So please make sure the mistake that you have made.
                              I am getting broadband bill since Sept. '08 together with my WLL telephone bill which i have not taken, pl reverse the same and correct bill. My consumer no. is 707420 and Telephone no.[protected]. I again inform u that I have not taken broadband connection .
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                                Tanuja Rao
                                from Vadodara, Gujarat
                                Feb 18, 2009
                                Resolved
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                                Resolved

                                The complaint number 2359150 provided on the just dial site is incorrect. I must say the customer care facility is very bad at BSNL, Upon contacting the response from the lady was too very bad and not ready to communicate and without providing information the phone was banged
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                your bsnl customer care service is very poor.the executive has no product knowledge.
                                they cant satisfy the customer.
                                i have called in your customer care for my problem but the cant give resolution.i want to deactive my hello tune.
                                your bsnl customer care service is very poor.the executive has no product knowledge.
                                they cant satisfy the customer.
                                i have called in your customer care for my problem but the cant give resolution.i want to deactive my hello tune.
                                my mobile no is [protected]
                                service of bsnl customer care is very poor. recently rs. 30/- was wrongly deducted from my kolkata-99 plan. i contacted with customer care executives several times and they have given me a docket no. 3666439 dated 15/3/09. it seems that customer care executives have no knowledge at all and they dont forward any problem received from the customer in time. till date i have not received my deducted amount. now they dont want to take my call and most of the time they cant give any satisfactory answer and disconnect the call. i am fade up about it.we r suffering a lot. try to return the balance as early as possible.
                                my no is [protected]
                                The service is very poor. I have asked for shifting . It has not happened over 5 days.I have internal wiring in my house . A line man visited and left saying the lines are not ok. The flat is just two years old and the earlier tenent shifted only two weeks back.
                                They are also arrogant.
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                                  MRINAL KANTI SARKAR
                                  from Chandigarh, Chandigarh
                                  Feb 17, 2009
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                                  When I login to BSNL portal (http://portal.bsnl.in/) and view outstanding bill for registered postpaid cellone connection and try to pay bill online, the site does not redirect me to a proper page and asking frequently to login again with the remark that my session has been expired. I think it should display list of banks with an option to make payment but it just does not display anything useful or displays an error sometime. Since atleast 04 days the Home page of BSNL is not displaying wtih the remark of CANNOT FIND SERVER. Please look at matter and oblige.

                                  Regards,
                                  MRINAL KANTI SARKAR
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                                    Siddharth Nayak
                                    from Virarajendrapet, Karnataka
                                    Feb 17, 2009
                                    Resolved
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                                    Resolved

                                    Hi,

                                    My first bill of Rs 1874/- (which I personally collected from Whitefield department) includes a charge of Rs 624/- with respect to Modem charge. However I had opted for “Own Modem” while applying for the connection and this also is reflecting in the receipt, given at the time of receiving the payment for connection.

                                    I have made several complaints through Customer care and account desk, but all of them have gone in vain. They have promised to reverse the same in the next bill. However its been 4 months now and nothing has been done.

                                    Also mailed to [protected]@sancharnet.in but that also bounced back saying invalid recipient.

                                    This is really frustrating and disgusting. Please address the issue ASAP.

                                    Thanks & Regards
                                    Siddharth Nayak

                                    Consumer # 50654540
                                    Telephone #28543502
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      M
                                      mahendra
                                      from Gudivada, Andhra Pradesh
                                      Feb 17, 2009
                                      Resolved
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                                      Resolved

                                      I am subscriber of your BSNL since 2006, these days I am getting cross connected with threatening calls from the cross connected people. I would like to know whether anyone can tap or conference with my mobile number without my permission by any of the BSNL employee.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 

                                      BSNL EXCEL PREPAID SERVICE — A complaint informing of being cheated by BSNL Service provider

                                      Sir,
                                      Most amazingly and regretfully I a BSNL Excel prepaid customer with phone no. [protected] would like to inform you that I have been sent an sms from BSNL informing that Rs.20/- has been deducted from the remaining balance, being forty paise only where there should be no provision for call or sending sms to any one else. So the consummate balance stands however Rs-19.60 only. Following this incident I called BSNL`s customer care section in no time and came to know that an account for caller tune has been laid open from where the charges are deducted on monthly basis I copied
                                      a caller tune by pressing * (star) button as the scheme was given by BSNL service section a few months ago. During that period of time that facility was not activated in my cell phone but they deducted the charge for the month. By that time I made contact with customer care and promised of its immediate activation. But they didn’t do so. Now the sms which I am getting, informing me on several occasion of the fact that the caller tune validity would be expired tomorrow and urging me for renewal of caller tune for the next month.

                                      Since the caller tune has not been activated despite its charge has been deducted it would be beyond question as to why should I go for renewal. So I did not do anything for renewal.
                                      Under such circumstances, it is quite evident that I have been completely duped from time to time by BSNL `s Excel Pre paid service .I am therefore looking forward to your justice done to me finding no other alternative even after having discussion with the service provider in order to feel relieved. Please also ensure that none like me should cheated in the likewise manner as I have been.
                                      With Thanks
                                      I remain,


                                      Suvra Sankar Nag,
                                      East College para
                                      Raiganj, Uttar Dinajpur
                                      Really, BSNL is cheating its consumers as a service provider.I used to receive unsolicited recorded calls from different numbers.Even, when I disconnect these calls, I am treated as a subscriber to one type of package or the other and a specific amount of talk time is deducted from my balance.
                                      Despite my best efforts, one subscription service or the other is being imposed on me and substantial amount is deducted from my balance.I feel there is no alternative left to either discontinue BSNL connection or to go to the Consumer forum.
                                      I have the same type of experience in the past from AIR-Tel.
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