Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/Madam,

Regarding : My BSNL Braodband connection misguided in the MODEM device option. It is disconnected, pls REFUND my money.

I have been misguided in taking the MODEM type. So after discussing with BSNL officer in BASAVANGUDI BSNL office on 3rd of Jan 2009 he gave me the options either to continue by taking MODEM, else disconnecting the connetion by raising an complaint.
I have complained about this BSNL BROADBAND CONNECTION and i requested them for Refunding of my DEPOSITS. Where in it's been disconnected by 27th Dec 2008.

Pls find the COMPLAINT posted in the BSNL office on 3rd Jan 2009, and took the signature from the officer.

Details:
1. Total Amount to pay to BSNL Broadband connection till 31st of DEC 2008 + including Deposits, Rent, MODEM, TAX - Rs 4576/-

2. I have paid all with Monthly rentals + DEPOSITs - Excluding MODEM rate - Rs 2372/-

3. I have to get REFUND of Deposits paid - > 500+750+500 = Rs 1750/-

I have been waiting from JAN & FEB 2009 months for my Money REFUND.
I would like to request to REFUND my money as the earliest.

Sub: DEAD OF TELEPHONE NO. 2661212

Dear Sir,

Our telephone No.[protected] is not working and completely dead for more than one month. We have already made so many complaints in telephonic and verbally, vide latest complaint no. RNR 52093.but still the position is same. BSNL people are not bothered to rectify the problem and also they are not giving any satisfactory reply.
In spite of our repeated attempts for the past few weeks, still our phone is out of order and we are helpless .what to do and how to precede the matter to get a better service, it is very much disappointing and frustrating us.
Therefore, we request you to look into this matter and do the needful at your end.

We will be highly obliged for you above this matter,

Thanking you,

For Nandlall Nathmall kabra
[NATHMALL KABRA]
Prakash Cooperative Hsg Society
Rd no. 13 B Rajendra Nagar
New Bahadurpur
Patna- 800016
CONTACT NO.[protected]

Dear Sir
I would like to set the caller tuenes in my mobile i want to select some songs from bsnl tunes list please kindly how to find the caller tues list in veriyous languvage and also song code

I APPLIED ON 05.02.2009 FOR CONNECTION OF BSNL FOR IPTV. I WAS TOLD THAT CONNECTION WILL BE EXTENDED WITHIN 2-3 DAYS. I DISCONNECT THE CABLE CONNECTION ALREADY INSTALLED AT MY HOME AND WAITING PERIOD STARTED. I CONTACTED A NUMBER OF PEOPLE OVER TELEPHONE AND IN BSNL OFFICE. STRANGELY FOR THE LAST TWO SUNDAY IPTV ENGINEER PROMISED ME TO COME IN MORNING AND I REMAINED AT HOME FOR THE WHOLE SUNDAY, WASTED MY ONLY WEEK END ONLY TO HAVE CONNECTED WIRE WITHOUT SETUP BOX BEING PROVIDED TO ME. EVERY LATE EVENING WHEN I COME BACK HOME FROM EXHUSTED ROUTINE, I HAVE TO FACE THE MUSIC AT HOME AND THE BLUE COLOUR BRAND NEW WIRE ADD OIL IN MY BURNING HEART. I FEEL THAT BSNL AND THE AKASH AGENCY WHO HAVE BEEN EXTENDING IPTV CONNECTION IN CHANDIGARH SHOULD BE SUED IN THE COURT FOR THEIR CASUAL APPROACH.

SURINDER KUMAR SHARMA
HOUSE NO 3628 SECTOR 46 C
CHANDIGARH M=[protected]

this site is not available, hence i am not able to change my password.

I have Bought a Topup recharge card for RS.225/- from BSNL Franchisee located near Ayodhya Mandapam in West Mambalam on 28th Feb'2009. When I tried the nos. given for recharging my cell it says it is not possible. When I enquired about it the person in the franchisee told me that he has instructed the Girl in the showroom not to issue RS.225/- card and issue only Rs.220/- Card as value has been changed, but the bloody idiotic Girl/Lady in the show room has issued the Rs.225 Card. He added that since BSNl is updating the software it will get charged on 1st march 2009, but in vain even after several attempts.

It is very clear that Most of the Cheats are bloody Girls/Ladies.

Card No. is 4491 1031 XXXX XXXX X7

The bloody thing is that they do not even give a receipt for that. One has to very careful with BSNL.
I want to make a complaint with BSNL and Police Department

30 days ago by Rom [send email]
sir pls high light the matter of in BSNL vacancies . in that case BSNL produce many vacancies but did't take any mratak ashirit ago 5 years . many LT workers family face the lingering life so pls help us of BSNL (family of ex employees)

i hope u take it . i thankfull for your compliments.

30 days ago by Sunil [send email]
sir pls high light the matter of in BSNL vacancies . in that case BSNL produce many vacancies but did't take any mratak ashirit ago 5 years . many LT workers family face the lingering life so pls help us of BSNL (family of ex employees)

i hope u take it . i thankfull for your compliments

30 days ago by Raghav [send email]
sir pls if you accept my request than i greatfull for your kindness.
sir BSNL main is sal sakdo vancies nikli lekin ek bhi mratak ashrit nahi liya gaya jab ki yeh mratak ashrit 2000 ke pahle se baithe hain sir hamari condition bahut kharab hoti ja rahi hai so pls help us . nahi to ham sabhi bhukho mar jayenge.pls help us sir.pls...

30 days ago by Raghav [send email]
sir pls if you accept my request than i greatfull for your kindness.
sir BSNL main is sal sakdo vancies nikli lekin ek bhi mratak ashrit nahi liya gaya jab ki yeh mratak ashrit 2000 ke pahle se baithe hain sir hamari condition bahut kharab hoti ja rahi hai so pls help us . nahi to ham sabhi bhukho mar jayenge.pls help us sir.pls...

30 days ago by Gopalji Rai [send email]
sir BSNL kanpur main strick ki khabar ki heading sahi karvadijiye.
the right is
saikdo mratak ashrit bhukhmari ki kagar per na mili naukri to mar jayenge bhukho.
it is right sir


http://www.consumercomplaints.in/complaints/dainik-jagranhindi-news-paper-c62844...⇄

Dear Sir,
I am having a cellone postpaid connection in Assam circle. I stay in Guwahati city. My mobile number is [protected]. The GPRS facility is active on my number and I am paying a monthly rental of Rs 199/-.

However since 21st February 2009, I am unable to access the GPRS facility on my handset. My handset model number is Samsung SGH-D900i. I have called your customer care many a times over the past one week to register my complaint. Every time I call up they suggest me to select the network manually, switch off the handset and again switch it on after a couple of minutes and then try to access the GPRS. I have tried the above procedure a number of times, but with no success.
If the company is unable to rectify the problem, then why should I keep paying my monthly rentals. I should rather disconnect my GPRS facility. I am not able to access the GPRS facility anywhere in Guwahati city. As far as my handset is concerned, the GPRS settings are perfectly fine as I have myself countered checked it from the customer care. In the same handset, when I put an Airtel sim, I am able to access GPRS. Thus implying that my hand set is working perfectly fine.

Please resolve my problem at the earliest or otherwise withdraw the GPRS facility on my number so that I don't end up paying Rs 199/- as monthly rental without even using the facility.

Regards,
Abhijeet

I Ganesh C Gorain, BSNL Mobile No. [protected]. Once I subscribed News alerts through SMS from 56505. I wish to deactivate now. I had contactl BSNL customer care service several times and proceeded accordingly( e.g. Using *456*32#), still I am getting the SMS News-Alerts from it and they are cutting my money (Rs. 15/ per month) without prior any permission from me. They are autometically renewing it months after months. What can I do to deactivate News alerts from 56505 ? Kindly stop such bad practice and refund my money immediately. Otherwise I shall go to consumer forum to take legal action.

Sir, My land line telephone,[protected] is dead and out of order since january, 2009 last week.I have already inform Bolpur BSNL office and given written complain.

But unfortunately no one has come yet till now...having horrible experience of customer service department.

My son stays out of bengal and need to speak every day..and its very urgent to communicate with my family now.

I am in dilema to whom I should ask about this.Kindly do the needful at your earliest posible.

Thanks and Regards,
Santana Ghosh

Dear Sir,

I have the BSNL NIC Card with unlimited usage for Rs.250 per month + Service Tax. The speed is 144kbps. I use it in Baroda, Gujarat. However, if I go out of Baroda to Gandhinagar or Ahmedabad or outside Gujarat, I get the message "No Network". The purpose of a datacard is the ablity to use internet on the move. This basic facility is not available on this service. I want to know whether there is a problem with my card or this service is limited to the local limit of my city Baroda only.

Dear Sir/ Madam,
Myself Abdul Maajid Shaikh located in Aurangabad 431001, Maharashtra.
I have applied for BSNL broadband internet connection on 24/11/08.
I paid an amount og 1950/- by cash as modem & connection charge.
There was no response since 2.5 months.
When i approached bsnl office in my area they informed me that the line is not feasible & hence connection cannot be given.
My poiny: WhyBSNL takes money when it is not suitable to give service.
Then i approached central office in city & they told me that your request for conenction has been cancelled.
BUt there is no refund of money. When i asked for money i was informed that i have write to accounts opfficer & when the fund will be available i will get the money.

Please help me in this regard.

Landline no.[protected]

Maajid Shaikh
[protected]

Not accepting Broadband application by BSNL, Siliguri, Westbengal. ( Under Shaktigarh Exchange )

My pre paid mobile no is [protected]. My son's vodaphone mobile no is [protected] in TamilNadu Circle.I faced connectivity problem since July 2008. I may receiv call from that number but when I called, it was stated that" please check the number". I personally visited Telephone Exchange Allahabad. The Staff of bsnl solve the problem.The same problem I faced in other cities o[censored]P. No connectivity. I may receive but can not call. Since 26.2.2009, I am facing the same problem in Allahabd. It appears that Vodaphone digit start with 904 has not given connectivity in UP East.

for [protected][protected]/[protected]
for[protected][protected]-233924/[protected]

Dear Sir,

I had applied for a basic telephone and broadband connectivity at my home address D301, Jaipuria Sunrise Greens, Indirapuram, Ghaziabad.I am greatly offended by the state of affairs at BSNL indirapuram.

My phone was connected around 30th Jan 2009.The lineman connected the phone in the port provided by Airtel (my other number which I wanted to replace with BSNL after ascertaining its service).The internet wiring was disconnected without informing me.While the phone started working, no modem was connected.After somedays I discovered my Airtel broadband was not working.On complainting to Airtel they came for repair and only then I discovered that BSNL person has wrongfully removed the existing line and connected theirs. I made a complaint to BSNL SDO Mr.Pandey (perhaps) on [protected] and was told that it shall be rectified immediately.No body turned up for a week. I called again.He refused to pick up my phone.After a fortnight some body came and connected the modem but this time lineman was not there to reconnect the BSNL landline independently.When I returned home from office I found that phone and modem was still not working.I disconnected everything packed it and requested the person who had come home earlier to take back the set and instrument after returning my Application and annexures and Rs.100/- fee.No body responded. A week back suddenly some persons came for attending the faux pas but I refused to let them in since I was totally exhausted by the way the Indirapuram office attended to customer complaints. When starting is so dismal, what can one expect in future.Nevertheless its your problem and look out.
I live in a society which has 1104 flats and we wanted BSNL to replace Airtel but now we all feel that Airtel is far far better than BSNL in service front even if their tariff are higher.BSNL govt staff are not bothered or accountable.Who could justify their non inclination to capture our society market before Airtel stepped in.Infact I personally had initiated the move last year even before the residents started coming in this society.At that time BSNL said they did not have broadband service. Now they have but are compalcent with their poor service since they are protected by the state.Anyway my wish to reduce my phone bill by using services of BSNL need not be met.

Thanks anyway.Please do the needful as desired and take back your instruments after returning my documents and application fee.

Regards

Rajesh Jha
[protected]

THE PUBLICITY IS TOP MOST, BUT NAM BARAY AUR DERSHAN CHOTAI . I HAVE STARTED BSNL UNLIMITED @ 750/- MONTHLY THEY ARE PROMISING THE SPEED WE WILL GET 256kbps,
but the speed is only100kbps, SO WHAT TO DO IF WE COMPLAIN THEY SAY FROM THE LOCAL EXCHANGE THAT NOTHING CAN BE DONE THE SEROVER IS IN BANGLORE, NO CHANCE TO IMPROVE. I HAVE USED THE INTERNET OF IDEA ALSO THE SAME PROBLEM NO SPEED INSTEAD OF 256KBPS THE SPEED I WAS GETTING 56KBPS ONLY SO IN INDIA WE WILL NOT GET THE SPEED AS IN ABROAD I THINK THE GOVERMENT SHOULD TAKE SOME SERIOUS STEPS TO IMPROVE THE WHOLE SYSTEM WITH THE PRIVATE COMPANYS AND THE GOVERMENT COMPANYS, WE HAVE REACHED ON MOON BUT OUR COUNTRYS INTERNET SPEED IS LIKE A BULLOCK CART?????? i even understand that putting complain on this site will not solve my /our problem it is just for our saticfation. we are outting this complain and we only read and read read again ??? ITS OUR INDIA

Sub- Not giving the promotional Offer for the government employees on BSNL broadband connection (Tel no.[protected]
Sir,
I submitted an application to BSNL on 20th January 2009 for availing the promotional offer for the government employees on BSNL broadband connection. I expected a reduction of 20% on broad band charges from the month of January onwards. But I received the January 09 bill from BSNL without any deduction of 20%. The due date for payment is mentioned as 25th of February. My telephone no is[protected]. In the same month of January, my colleague at office, Mr. M. Manohar, also applied for the promotional offer to the BSNL office in Nagercoil. He has got the reduction of charges in the bill from January onwards. His telephone no. is[protected].
I would like to point out here that the broadband charge is not calculated on daily basis but on monthly basis and hence no question arises of the offer being applicable with special reference to the date of the month. Since I submitted the request in the month of January and the bill for January is prepared only in February, my claim may be considered valid from the month of January itself, as was done by BSNL Nagercoil in my colleague’s case.
I request you that my just rights as a consumer be protected and that the reduction of 20% on broadband charges may be considered applicable in the bill from the month of January itself. I hope you will consider the matter and do the needful.
Thank you.
Yours sincerely,
P. ANUVARDEEN
Bybu Bhavan, No. RRWA -74,
Ranni Lane, Peroorkada, TVM-695005
tel mobile [protected]

I had bought a usb data card from bsnl kolkata, circus telephone exchange on 5-02 09 .I find it very tough to connect to any website because the speed is very slow.I have verbally complained regarding the this matter.I also request if they can return my money to which they said the services will improve after march 09.Hope my problem gets solved through this complain.
thanking you
SURESH SAMTANI.

im using power pack offer of bsnl and i have no gprs and ring tone offers but my mobile went in to neagative balance from twent days alomost i lost two hundred rupees plesase rectify the problems in the power pack offer