Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
This is with referance to my email and your your email both of 12 Mar 09. The formal complaint for dead telephone was handed over to BSNL Jhunjhunu office on 14 Mar 09 after almost 10 days the telephone is still dead which is a matter of concern to me. I can understand that a telephone may go faulty for one or two days on few occasions due to technical problem but how can a telephone go faulty on most of the occasions and that too for a longer period. Contacting you on every day is not a permanant solution for this type of problems, the matter is required to looked into the suitable solution for a cutomer satisfaction.

It is therefore requested that some solution be worked out from your end to avoid such recurrences.

Thanking you in anticipation.

BSNL telephone directory is not available online. Kindly take suitable action so that the said directory is available in BSNL website alongwith other states of Indian Union

My land phone no[protected]inthe name of my late fther Sri.G Bhargavan nair, is not working from last 1 week. Ihave complaint it through 198 tolll free to adoo SDA.They registered my complaint and give the no. G371.The official come to home and said that it is the complaint of the cable outside( on[protected].But till today they have not make any movement to rectify the complaint.So please make necessary step to rectify the complait of my Telephone.

We have dataone broad band connection at home last 2 years. I can't check my usage. They created & gave me one user ID & password, I configured my modem with that, It is working with very low band width speed. The same user Id & password must be use for Dataone mail & net usage. But that ID & password never open my mail & never connected to net usage. I can open web mail ( bsnl.in). I don't understand, this id for dataone.in, but it is working on bsnl.in. Is this is wright or wrong. I wants to see my net usage, any one have to help me.

SIR,
I AM A CUSTOMER OF BSNL NIC CARD NO IS- [protected] VILLAGE- JANDU SINGHA, DISTT-JALANDHAR, YOUR BSNL NIC CARD SERVICE IS VERY WEEK IN OUR AREA NETWORK IS ALSO VERY WEEK. SO PLZ SOLVE THE PROBLEM

Regarding Bill no. 33120602, consumer no. 180866, telephone no.[protected]disconnected long back), user code (ID) akd/284, ak dubey, 568/12, kailashpuri, po alambagh, lucknow.
Sir, I failed to contact anybody through the bsnl-web service and hence this mode. I had applied for broadband connection in July 2008. the same was activated by Sri Anubhav (Mb [protected]). The broadband did not work since the very first day except a few hours here and there. When i contacted Sri Anubhav, I was told that the cable is old, broken and damaged that needs replacement before the modem could have incoming juice into it. I contacted the AE (Sri Rai). He behaved very rudely and told me that he will do things at his own convenience. I have made written complaints on 29/07/08, 4/08/08, 21/08/08 and 22/09/08 (acknowledgement also taken). These are in addition to the personal contacts to the AE (Sri Rai and Sri Gupta) and DGM (S), and numerous telephone calls on 2462600, 2451546, 2458000, 2451740,[protected], 240500, 2002070.
Despite this, nobody attended to the service and no progress was found. Tired from the efforts, I had no option but to change the service provider. I have taken mobile for the house also and have gone to TATA Indicom for internet services. I have another broadband connection in New Delhi but I have found that service to be the best. But in Lucknow I have failed. These people have neither attended to the complaint nor did they bother to see that no bills are generated for the period when the service was not corrected and activated.
In the backdrop of the above, I am to state that I have not utilised any service from BSNL during the period from July till date. i had made a request that if BSNL can not provide the service, it should disconnect it. To my utter surprise and disbelief, I am receiving bill today with Rs.6816 not paid. I wish to inform that I can not be made liabile for the inefficiency of BSNL that has not attended to my written complaints. Service was not given to me either.
I, therefore request you to withdraw the bill. In addition, BSNL should compensate me for the loss that was put to me.
I hope Sri Vir Singh Ji, who is considered to be one of the best officers Lucknow BSNL has will consider my position and will penalize those who have given so much pain to me. Besides, the service has not been provided to me despite my written complaints.
For active consideration please.
ak dubey
Contact no. (Mb in use now: [protected])
To Sri Om Vir Singh, CGMT 2823600 2629090 2274299 [protected]@bsnl.co.in

Respected Sir,

Our compay's landline phone no.[protected] is out of order from last 1 month. We have complained many times to exchange but no response was there from the other end till now. Due to this error, we are facing a lots of problems which is hampering our business activities.

So, sir please take necessary actions against it as your earliest, for this our company will be thankful to you.

Sudhir Jain
(Director)

I had recharged my account by Rs. 197(which is a GPRS voucher for which one can use internet free of charge for 1 month) on 8th Feburary. On 23rs Feb while using internet my whole balance got deducted from my account which was about Rs. 80. On the next day I went to the BSNL customer care and give them the application about the problem and to solve it asap. They assure me to solve the problem in 2-3 days. But till today(20th March) inspite of visiting there customer care centre around 5-6 times my problem has not been solved.
Please help me in solving my problem as soon as possible.

We have submitted a request for BSNL landline shifting on Dec 29th 2009 from Indiranagar, bangalore to HRBR layout, bangalore. The new connection needs to be given to a newly constructed apartment. There are enough telephone posts with cables on the side roads, belonging to BSNL. But even after three months they have not given us the connection. Reason stated is that new cable has to be laid to give connection to the appartment (Kacharakanahalli layout). I have been to the HRBR exchange (Bangalore) many times to get a status on the issue. It looks like they are deliberately trying to delay the connection so that I will go for a private service provider.

BSNL,
Kolkata.

Kindly assign USG301 code to phone +[protected] & send internet bill @ Rs.500pm for December, 2008-December, 2009, with deduction @Rs.250pm already paid in excess from December, 2008.
Please send a letter stating that the deduction has been approved.

Please send a revised bill for Rs.172 for March, 2009 which seems to be paid Rs. 922-750 = Rs.172, where the deduction amount is Rs.250pm for 3 months during December, 2008-February, 2009.

It is astonishing that you have reduced selling price, but bill @Rs.750pm basic is coming. BSNL employee been telling internet bills @Rs.500pm basic should have arrived.

We have received a flying phone call from Mr. Ujjal Adhikari, 2360 telephone exchange (Internal section), 1st floor, stating that phone call from 2nd line for internet is free as the internet connection is for unlimited download, this way the Sulabh II lock has been removed without written application, please return the call charges of Rs.6575.20:
Arrival Charge
Month

May-08 37.20
Jun-08 102.00
Jul-08 358.00
Aug-08 1688.00
Sep-08 4390.00
Total: 6575.20

We have received phone call from BSNL office, General Medicine department, Medical College, College Street, Kolkata that application for deduction of Rs.6575.20 has been approved.

Please send bill with deductions stated above.
[protected].

I applied for BSNL landline on 08-Jun-2007, but no connection from BSNL. Infact I have been harrassed to visit one office to other. Then I applied for cancellation of land line even if it was not provided on 10-Sep-2007 at Basawangudi BSNL office. Since last 1 and 1/2 yrs there is no response from anyone. Complaint no is 26617908 registered on 10-Sep-2007. Can anyone help me to get initial deposit refund.

BSNL

Please de activate my caller tune my number is [protected].I'am being charged even though i did not activate any caller tune. Even after trying to de active it its still not being removed.Even when i tried calling it said the server was down


Subscribers

The best that we can do is register a complaint with some consumer forum.i thing we should catch the guy who came up with such a idea and make him pay up for all are caller tune bill.All my friend make fun of me because of the stupid caller tune these retards have set without my knowledge.

please activate excelp service in my phone no:-[protected]

two number for excelp is:-

1) [protected]

2) [protected]

i had disconnected my broad band on feb 28th. i gv a letter to the office. on march 9th i subbmitted the modem. but still i received a bill of 1400 for the month of march.

Dear Sir/Madam,

Please help me to solve my problem as I am having a bill no. T[protected] which shows extra usage of Broadband of 335 mb, while my use is only 701 mb against 1024 mb free. As i have already paid one year's rental in advance and the details of that is as follows:
Demand Note No. W140070
dtd. 4/2/2009.
I have already paid you Rs. 2809/- with this demand note.
Then why I am getting the extra usage of 335 mb while 1024 mb is free.
So please look into the matter and do the needful.
Thanking you,
Darshan D. Shah

Dear Sir,

This is to inform you that my Tel No 2605052 was shifted in Nov, 08 from SRB79B Shipra Riveira Ghyan Khand III, Indirapuram & a request for closure of Tel was also made in the above address.The Tel no was connected in 97Ghyan Khand II, Indirapuram, Ghaziabad, after three months on 8 March, 09.Now I am getting calls from the Tel Exchange for payment of Bills of Dec, 08& Jan, Feb, 09.Kindly give me rebate for thee months (Dec08, Jan, Feb, 09)when tel was not functioning at all.

Regards


Dr.Bantwal Dinesh Baliga

My land line no. is[protected] and since 1997 when BSNL commissioned "FETEX" exchange started at Shanti Chambers, Mahatma Gandhi Road, Ulhasnagar-421005, the Kalyan Telecom Dist., PGM, GM, DE, AM, Accounts Officer have taken oath and are just harrassing to subscriber o[censored]lhasnagar-421004 & 421005 till date by way of sending arrears bills or some or other querries and keep the land line phones dead or saying one or other rubbish reasons and I am also a "victim" of their "high handedness" and also I attainded a "Telephone Adalat" on 31.05.2001 and the decision is not implemnted by the High Profile the then Principal General Manager, Mr. Virender Kumar who draws heavy packet/a of payment & perks till date continuesly every month without fail his Basik Pay, DA, .HR, Convience Charge and all.BENIFITS PROVIDED BY THE GOVT. OF INDIA (BSNL).

Really it IS SHAME SHAME SHAME SHAME SHAME FOR THIS PERSON OCCUPYING A RESPONSIBLE HIGH PROFILE CHAIR & SITTING IN A/C OFFICESS AND ENJOYING ALL BENIFITS FROM THE GOVT. OF INDIA, MINISTRY OF TELECOMMUNICATIONS, NEW DELHI, whereas we poor subscribers of India's prestigeous installation BHARAT SANCHAR NIGAM LIMITED are suffering from their high handedness and rude behaviour/s and they don't have conscience towards the services they have to provide to poor subscribers who pay hafty sums for the services recieved with this officers mercy.

As I have paid the CUURENT BILL FOR Rs. 627/- OF MY LAND LINE MENTION ABOVE ON 16.03.2009 AT ABOUT 12.30 PM IN THEIR OFFICE BY CASH AT ULHASNAGAR 421004 AT SECTION 25 AND TILL DATE i.e. ON 19.03.2009 MY LAND LINE IS ONE WAY WORKING IN THE MODE OIF INCOMING CALL AND WHEN I COMPLAINED ON 17.03.09 ON HELPLINE NO 1500 THE CALLL CENTRE EMPLOYEE WAS RUDE AND NON-COOPERATIVE .1)Ms. SUJATA AT 3.30 PM WHEREAS 2) Ms. VIDYA AT 3.45 PM WHO WAS USELESS LADY NOT LISTINING ANYTHINS AND HANGED THE PHONE FROM HER END AND AFTER THAT ON 3 ATTEMPT ONE Mr. PRAVIN CO-OPERATED AND GAVE ME COMPLAIN FOR I TOLD MY LAND LINE IS ONE WAY AND I HAVE PAID BILL ON 16.3.09 BEARING NO. 287490 AT 1600 HRS AND SORRY TO SAY AND REGRETTED THAT NO SOLUTION OF COMPLAIN CAME AND STILL MY PHONE IS IN SAME POSITION AND IN 1 WAY OF INCOMING GOING ON.

AS JUST TODAY AT 14.35 Hrs. I CALLLED ON TELEPHONE NO. 2570000 TO THE AREA MANAGER OFFICE OF NTE, BSNL, ULHASNAGAR AND HE HIMSELF Mr. KHEMKAR RECEIVED PHONE BUT GIVING REASON THAT I MUST CALL SOME TIME LATTER AND ENQUIRE AND DEAR THIS IS EFFICIENCY OF THIS RESPONSIBLE PERSON WHICH IS NOT UNDERSTOON, AND AS AE HAS INSTRUCTED I CALLED AT 1500Hrs AND THE LADY Ms. MAYA PICKED THE PHONE AND TOLD HER MY COMPLAIN TOGETHER THAT I CALLED EARLER Mr. KHEMKAR PICKED THE PHONE AT THAT TIME AND LADY GOT ANNOYED THAT HOW Mr. KHEMKAR TOOK THE RECEIVED AND WAS UNBELIEVABLE WHEN I TOLD THAT HE TOLD HE IS AE AND I BELIEVED THIS AND U JUST SEE MY COMPLAIN FOR I AM TELLING U AND DEAR I AM SHOCKED THE ATTITUDE OF AE OFFICE, THE DE OFFICE IS NO PICKING THE TELEPHONE NO.2545999 PROVIDED THE BY BSNL TO THEM FREE OF CHARGES TO ATTAIN THE SUBSCRIBERS SINCE LAST 17.3.09 I AM TRYING TO COMPLAIN THEM.

REALLY REALLY SORRY, SORRY & FEELING SHAME SHAME SHAME SHAME SHAME FOR THE SERVICES PROVIDED BY THE PRESTEGIOUS "BSNL" TO THE INDIAN NATIONAL.

HOPE SOME SOLUTION WILL BE DONE AND EXPECTING MY LANDLINE TO BE WORKED FULLY FOR THE SERVICE CHARGES PAID UP WE SUBSCRIBERS AND INCLUDING MYSELF.

REGARDS,

GOBIND D. GWALANI,
TELEPHONE NO.[protected]

MY BSNL CELL ONE (POST PAID) MOBILE NO. IS +[protected]. I AM HAVING THIS CONNECTION FOR THE PAST 4 YEARS. 15 DAYS BACK I HAVE APPLIED FOR ISD FACILITY. THE BSNL STAFF HAS COME FOR ENQUIRY TO MY HOUSE 10 DAYS BACK. BUT SO FAR THE ISD FACILITY HAS NOT BEEN ACTIVATED. KINDLY DO NEEDFUL.

B.D.V. RAMAKRISHNA

Getting Error 676 continuously for last two days. Please help.

sir,
the ADSL link goes off as soon the internet starts working.It again reconnects and then gets off. So, i'm not getting continuous link.

Aman Bansal