[Resolved] BSNL — ONLINE TOP UP FAILURE
My Cell One Mobile No.is : [protected] (Calcutta). On 14.06.09 at about 9pm I made one online Topup transaction for Rs.221.00 (for 200.00). Again at about 9.45pm I made another online Topup transaction for Rs.55.00 (for Rs.50.00). Although, both the transactions were completed successfully no credit was afforded at my prepaid amount of the above mentioned mobile till now (8pm/ 18.06.09). Surprisingly my Bank Account has been debited in both the cases. Incidentally, I used to topup my prepaid a/c frequently, without any problem.
In this connection, I like to mention that on 14.06.09 my broad band connection was gone out of order at about 9.50pm, which was restored on 17.06.09 after lodging usual complaint.
The Cell One Customer Care Cell, after obtaining Transaction ID etc. from me, advised me to wait for few days, they are unable to advise any specific time period for the same.
I had to face great trouble for not being able to receive any topup value in need, again the talk time value along with the necessary charges has been consumed by BSNL in time, but no action has been taken even after 78 hours.
Shall we refrain from charging online from now?
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Aug 14, 2020Complaint marked as Resolved