[Resolved] BSNL — GPRS facility non functional yet charged twice for same periods. | |
I am M.Asif Shaikh, took another add on card (cell no- [protected]) on my post paid connection on 25th September 2007. And my woes started since then: 1. Firstly they took around a week’s time to activate my card. 2. Once done after many calls to their offices, we asked to activate GPRS facility on this card, they told us to send an SMS message and it will be activated. We sent the SMS msg and it didn’t get activated, when we called customer care they asked us to re send an SMS, so again we sent an SMS still it didn’t worked then I submitted a written complaint to Dehu-Road ( Pune ) BSNL office on 30th Oct 2007. 3. Next day we got a called that you’re GPRS services are activated, we asked for settings so that we can browse on computer. They sent few settings but it didn’t work. 4. We called so many times to customer care as well to their Technical Dept but all in vain. And as on date we cannot access anything neither on cell nor on my Computer. (only wap site I can access, which has no meaning as I want to access – Gaoogle ; Yahoo ; Gmail etc.. 5. REMARKS: I get a remark “ Network not available” and I cannot access any site neither on my Cell Phone nor on my computer….. As on Date i.e 5th December 2007 at 10.45 am. 6. On top of it I received my monthly bill where they charged me Rs. 693.26 only for GPRS for my this add on card – [protected]. Details of payment charged as : Fixed Monthly Charges From Date To Date Amount GPRS Fixed Monthly Charges-Best Efforts 25/11/2007 24/12/2007 199.00 GPRS Fixed Monthly Charges-Best Efforts 28/10/2007 24/11/2007 179.74 GPRS Fixed Monthly Charges-Best Efforts 25/11/2007 24/12/2007 199.00 GPRS Fixed Monthly Charges-Best Efforts 07/11/2007 24/11/2007 115.55 [protected] Rs. 693.29 [protected] Now my question is : 1. Why should I pay for the service which I have not been able to use ? 2. Is there any one responsible authority / employees work with BSNL? 3. In spite of my “n”- nos of call and complaints to their customers care; why my problems has not been looked into and solved? 4. Who is responsible for my time; money and energy loss to this issue? 5. Is BSNL accounts dept people sleep cant they check and verify the bills before been sent to customer? Cant they see they charged me twice for same period and that too be for the services which I m unable to use? How can I sue BSNL for this? Please respond as well register my complaint. Awaiting Justice. Sincerely, M Asif Shaikh [protected]. (my main card ) [protected] ( my add on card) Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
I try from two week but in my mo.[protected] gprs not activated pleas activated gprs as fast as
i am ravi shankar my mobile no is[protected] i have send message on 8/4/9 to activate my gprs facilities(GPRS E to 53733) .and i have got message that my gprs will activated shortly and i ve charged but till now my gprs have'nt activated i am regularly been in contact to customer care but they are fail to resolve my problem and asked to send message again and again and doing so i am regularly been charged.what to do please suggest me.
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
Mobile :[protected],
E-mail: [protected]@vsnl.net
Tele-fax:[protected]
RAJNEESH MADHOK
REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA)
B-XXX/63, NEHRU NAGAR, ST. NO. 2,
PHAGWARA
RM/12/1/442 Date: Dec 25, 2007
To
The Sub Divisional Engineer,
Bharat Sanchar Nigam Limited,
Phagwara
SUB: REPLACEMENT OF DEFECTIVE TELEPHONE SETS WITH BRAND NEW I.D. DISPLAYING TELEPHONE SETS; SETS PROVIDED ABOUT 20 YEARS BACK AND NEVER REPLACED AT MY PHONE NO. 262569 (O) & 268210 (R)
Respected Sir,
It has been about 20 years since I got BSNL Landline connections. In the last 20 years my telephone sets have never been change. These sets have not having redialing facility even.
1. Now the sets have got so many problems. Its dialing plate has become defective. We have to press again and again to dial. There is the problem of voice clarity in the sets as well.
2. One can not connect to any number. We have to dial about 20-25 times to connect. There is no redialing facility in the Telephone sets.
3. As I have not been provided the sets from the last 20 years, so now it is my privelage to get the new I.D. Displaying Telephone set.
4. As my telephone sets are not working why the department is not changing my telephone sets.
5. Why the officials don’t comply with my requests.
6. When the customer is paying bill regularly why BSNL authorities not providing him Brand new telephone sets.
7. Why should I pay for the service or bill when I have not been able to dial from the phone sets.
8. What is my fault and why I am being penalized for paying bills regularly whereas the defective instruments have been provided to me and department is not changing the sets provided about 20 years back.
9. Is there any one responsible authority/ employee work with BSNL who can listen to my pleadings or I shall have to file the suit with BSNL to get justice.
Thanking you,
Yours truly,
(Rajneesh Madhok)
1. Madhok Hardware & Paint Store, Railway Road,
Phagwara – 144401-(Pb) Phone:[protected]O)
2. Residence: Nehru Nagar Street No. 2, Railway Road,
Phagwara-144401 (Pb) Phone:[protected]R)