[Resolved]  BSNL — Telephone is not working!

Ph:[protected]O), 268210 (R)
Mobile :[protected],
E-mail: [protected]@vsnl.net
Tele-fax:[protected]
RAJNEESH MADHOK
REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA)
B-XXX/63, NEHRU NAGAR, ST. NO. 2,
PHAGWARA

RM/12/1/442 Date: Dec 25, 2007
To
The Sub Divisional Engineer,
Bharat Sanchar Nigam Limited,
Phagwara

SUB: REPLACEMENT OF DEFECTIVE TELEPHONE SETS WITH BRAND NEW I.D. DISPLAYING TELEPHONE SETS; SETS PROVIDED ABOUT 20 YEARS BACK AND NEVER REPLACED AT MY PHONE NO. 262569 (O) & 268210 (R)

Respected Sir,
It has been about 20 years since I got BSNL Landline connections. In the last 20 years my telephone sets have never been change. These sets have not having redialing facility even.

1. Now the sets have got so many problems. Its dialing plate has become defective. We have to press again and again to dial. There is the problem of voice clarity in the sets as well.
2. One can not connect to any number. We have to dial about 20-25 times to connect. There is no redialing facility in the Telephone sets.
3. As I have not been provided the sets from the last 20 years, so now it is my privelage to get the new I.D. Displaying Telephone set.
4. As my telephone sets are not working why the department is not changing my telephone sets.
5. Why the officials don’t comply with my requests.
6. When the customer is paying bill regularly why BSNL authorities not providing him Brand new telephone sets.
7. Why should I pay for the service or bill when I have not been able to dial from the phone sets.
8. What is my fault and why I am being penalized for paying bills regularly whereas the defective instruments have been provided to me and department is not changing the sets provided about 20 years back.
9. Is there any one responsible authority/ employee work with BSNL who can listen to my pleadings or I shall have to file the suit with BSNL to get justice.

Thanking you,

Yours truly,


(Rajneesh Madhok)
1. Madhok Hardware & Paint Store, Railway Road,
Phagwara – 144401-(Pb) Phone:[protected]O)
2. Residence: Nehru Nagar Street No. 2, Railway Road,
Phagwara-144401 (Pb) Phone:[protected]R)