[Resolved] BSNL — Defective telphone sets provided, authorities damn care about pleadings | |
Respected Sir, The letter has also been posted vide Registered Letter to The Chief General Manager Telecom. I hope this time he may listen to the pleadings of the consumer after twenty years. As it is a old mimicry in Punjab that "14 saal bad tan rab Roori di wi sun lainda hai" (That after 14 years God listens to the pleadings of Roori (the dust which lie in heaps after harvesting wheat crop). I hope that the department of Govt Of India's subsidiary, Department of Telecommunication will treat me like a dust this time as I am pleading from 20 years. As everybody knows that the dust has no identity of its own but when we continue to press it with our feet, with the help of air it make place on the head of the person who continuously press it. Regards, Rajneesh ----- Original Message ----- From: Rajneesh Madhok To: [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in Sent: Friday, December 28, 2007 11:12 AM Subject: Fw: BSNL defective telephone sets provided 20 years back. Authorities not replacing with new one. RM/12/1/443 Date: Dec 28, 2007 To The Chief General Manager Telecom, Ph:[protected], 2459806 C.T.O. Complex, Jalandhar. SUB: NON DELIVERY OF CALLER LINE IDENTIFICATION TO CONSUMER WHOSE TELEPHONE SET NOT REPLACED FOR 20 YEARS. TELEPHONE AUTHORITIES SOLD TELEPHONE SETS IN MARKET AND DISTRIBUTED TO THEIR WELL WISHERS. KINDLY SPECIFY THE CRITERIA ADOPTED TO DISTRIBUTE TELEPHONE SETS. Respected Sir, I am the consumer of BSNL from the last 20 years. But BSNL failed to replace my defective telephone sets in due course. When I requested to the Sub Divisional Officer, BSNL Phagwara Mr. Manjit Singh [protected] to replace my old sets of Remington Brand that has not having redialing facility even. He replaced my sets with old repaired sets after my so many insistences and said that CLI sets have been distributed to the consumers who are paying telephone bills more than Rs. 3,000/- and secondly the list of distribution of sets has been sent by CGM Telecom, Jalandhar and we distributed as per list calling to the specific persons listed in the entitled person. Now I request you to please specify: The criteria adopted by the CGM Telecom to distribute the said sets to the specified persons. When every telephone set has to be replaced after 5 years then why my entitlement is not in the specified list. Kindly specify the name of the persons with their telephone numbers to whom the said telephone sets have been distributed. Why the said sets are available in the market supplied by BSNL. Whether I shall get justice and will get the CLI Sets or I have to file the suit with Consumer Court in this regard. Whether I shall have to apply to the Honourable Deputy Commissioner under the Right to Information Act to get the detail of persons who have been alloted the CLI telephone sets. I hope that you will kindly make arrangement to allot me the new sets with CLI facility due to my entitelement for not getting replacement for 20 years. Thanking you, Yours truly, (Rajneesh Madhok) Registered Member, CORE (Consumer On-line Resource & Empowerment Cenre), Under Ministry of Consumer Affairs, Food & Public Distribution & Anti Corruption Bureau (Govt. Of India) through karmayog.org Madhok Hardware & Paint Store, Railway Road, Phagwara-144401 (Pb) Ph:[protected]O), 268210 (R) Mobile:[protected], Tele-fax:[protected], E-mail: [protected]@vsnl.net Chief Gen. Manager Telecom Jalandhar[protected] ----- Original Message ----- From: Rajneesh Madhok To: [protected]@bsnl.co.in Sent: Thursday, December 27, 2007 9:51 PM Subject: Fw: BSNL defective telephone sets provided 20 years back. Authorities not replacing with new one. ----- Original Message ----- From: Rajneesh Madhok To: [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in Sent: Monday, December 24, 2007 9:31 PM Subject: BSNL defective telephone sets provided 20 years back. Authorities not replacing with new one. Ph:[protected]O), 268210 (R) Mobile :[protected], E-mail: [protected]@vsnl.net Tele-fax:[protected] RAJNEESH MADHOK REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA) B-XXX/63, NEHRU NAGAR, ST. NO. 2, PHAGWARA RM/12/1/442 Date: Dec 25, 2007 To The Sub Divisional Engineer, Bharat Sanchar Nigam Limited, Phagwara SUB: REPLACEMENT OF DEFECTIVE TELEPHONE SETS WITH BRAND NEW I.D. DISPLAYING TELEPHONE SETS; SETS PROVIDED ABOUT 20 YEARS BACK AND NEVER REPLACED AT MY PHONE NO. 262569 (O) & 268210 (R) Respected Sir, It has been about 20 years since I got BSNL Landline connections. In the last 20 years my telephone sets have never been change. These sets have not having redialing facility even. 1. Now the sets have got so many problems. Its dialing plate has become defective. We have to press again and again to dial. There is the problem of voice clarity in the sets as well. 2. One can not connect to any number. We have to dial about 20-25 times to connect. There is no redialing facility in the Telephone sets. 3. As I have not been provided the sets from the last 20 years, so now it is my privelage to get the new I.D. Displaying Telephone set. 4. As my telephone sets are not working why the department is not changing my telephone sets. 5. Why the officials don’t comply with my requests. 6. When the customer is paying bill regularly why BSNL authorities not providing him Brand new telephone sets. 7. Why should I pay for the service or bill when I have not been able to dial from the phone sets. 8. What is my fault and why I am being penalized for paying bills regularly whereas the defective instruments have been provided to me and department is not changing the sets provided about 20 years back. 9. Is there any one responsible authority/ employee work with BSNL who can listen to my pleadings or I shall have to file the suit with BSNL to get justice. Thanking you, Yours truly, (Rajneesh Madhok) 1. Madhok Hardware & Paint Store, Railway Road, Phagwara – 144401-(Pb) Phone:[protected]O) 2. Residence: Nehru Nagar Street No. 2, Railway Road, Phagwara-144401 (Pb) Phone:[protected]R) December 27, 2007 Sir, The matter has not been resolved so far and I have not been provided the new Telephone Sets in replacement. Yours truly, (Rajneesh Madhok) On Dec 27, 2007 I have been provided repaired Telephone Sets in place of new sets after 20 years wait. Copy To: 1. Nodal officer & Appellate Authority, Punjab Circle, GM (OPN), O/o CGMT, BSNL, Punjab Circle, R.N. 226, Plot No. 2, Sanchar Sadan, Sec-34A. Chandigarh.[protected] [protected]@bsnl.co.in 2. Nodal Officer & Appellate Authority, DE (ADMN), O/o GMT, BSNL, CTO Complex, Jalandhar[protected], 2282889, [protected]@bsnl.co.in Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Sir
i am working in hfcl connect .my relatives phone [protected] is dead from last four month .many times compalints to local exchange Garhdiwala.distt. hoshiarpur but any employe did not give any response. two times fax to cjm chandigarh.
two times bill send we but we have not use the phone plz waver in four month rental.
ph.no.[protected]
Name Parkash Singh
Vill Littan
P.o Garhdiwala
HOSHIARPUR
Local Ex. GARHDIWALA
i am working in hfcl connect .my relatives phone [protected] is dead from last four month .many times compalints to local exchange Garhdiwala.distt. hoshiarpur but any employe did not give any response. two times fax to cjm chandigarh.
two times bill send we but we have not use the phone plz waver in four month rental.
ph.no.[protected]
Name Parkash Singh
Vill Littan
P.o Garhdiwala
HOSHIARPUR
Local Ex. GARHDIWALA
sir
i misplace my moblie set with sim and launch a FIR.
by submitting a copy of FIR in Telephone Exchange i receive a duplicate sim having
sim no [protected]-9697
mob no[protected]
in the month of Sep'08
by passing five months it is not activated till now.
the responce of exchange person is not favourable to us.they says us to wait as they will activate it as early as possible.
but i want to ask it their early is looo late then what can we think about late?
sorry but it is very shameful.
please tell us if will be activated or not.
thnks a lot for harrashment
i misplace my moblie set with sim and launch a FIR.
by submitting a copy of FIR in Telephone Exchange i receive a duplicate sim having
sim no [protected]-9697
mob no[protected]
in the month of Sep'08
by passing five months it is not activated till now.
the responce of exchange person is not favourable to us.they says us to wait as they will activate it as early as possible.
but i want to ask it their early is looo late then what can we think about late?
sorry but it is very shameful.
please tell us if will be activated or not.
thnks a lot for harrashment
Respected CGM, BSNL, Jalandhar, I may bring to your kind notice that I am consumer of BSNL for the last so many years. For the last one year I am using the Broadband Connection on my telephone No.[protected] at my residence, which prove a bad experience. More than 10 days in a month it remains out of order or either Link signal broken or data signal not come. After visiting to complaint section it takes more than 4-5 days to repair it. I repeatedly made so many complaints to the concerned department/personals but there is no improvement in their services. Due to poor service of BSNL, I have to suffer. Sir if you department can not satisfy your existing customer then why should you waste money on advertisements and media for getting further customer / connections. I have a connection of Airtel in my office for the last 3 years but I never made a single complaint to this service provider. Sir, now I have decided to discontineu this broadband connection.
hello all,
this man rajneesh madhok who claims himself to be quite regular at rti is infact a fraud, he is a unsuccessful and frustrated as he has not been able to achieve much in life he sits all alone at his hardware shop where you see no customers as he tries to harass them as well he goes around phagwara to eminent sucessfull pepole asking them for unreasonable favours and when they do not oblige he tries to scare them by saying he has connections politicaly and is member of news channels and when nothing works he makes up stories about them and puts it on rti for all to read and to defame them, he probably thinks he is a adminstrator or governement official and so on, it could be has some mental problem but pepole of phagwara have to suffer because of this man's insanity and rti flashes everything he writes he is and is making life dificult for all in phagwara, and there is no one to check his menance. if you look at the number of complaints he has put there are over 700 hundred of them about pepole from all walks of life,
pls be aware of this man, i as a activist have taken it personally on myself to go and meet alll the pepole he has complaint personally, find out there part of the story and warn them against this dangerous man so he cannot cause any more damage.
if anyone has any other suggestion how we can stop this mennace do let me know
with regards nikhil
this man rajneesh madhok who claims himself to be quite regular at rti is infact a fraud, he is a unsuccessful and frustrated as he has not been able to achieve much in life he sits all alone at his hardware shop where you see no customers as he tries to harass them as well he goes around phagwara to eminent sucessfull pepole asking them for unreasonable favours and when they do not oblige he tries to scare them by saying he has connections politicaly and is member of news channels and when nothing works he makes up stories about them and puts it on rti for all to read and to defame them, he probably thinks he is a adminstrator or governement official and so on, it could be has some mental problem but pepole of phagwara have to suffer because of this man's insanity and rti flashes everything he writes he is and is making life dificult for all in phagwara, and there is no one to check his menance. if you look at the number of complaints he has put there are over 700 hundred of them about pepole from all walks of life,
pls be aware of this man, i as a activist have taken it personally on myself to go and meet alll the pepole he has complaint personally, find out there part of the story and warn them against this dangerous man so he cannot cause any more damage.
if anyone has any other suggestion how we can stop this mennace do let me know
with regards nikhil
Nikhilji,
Crimes have been exposed by me those had been steadily increasing in the society. Whenever I approached to the the authority there was cause and given my appeal with evidence.
You have written that I am fraud.
1. Kindly mention in your post even a single instance where I had made fraud.
2. You have written that I am unsuccessful----how you judged it. I got my post graduation in commerce. I became successful in every field I entered.
3. You said I am frustrated because I could not achieve much in life---- If you are familiar with me then you might be knowing that I achieved my set target in life which is enough for me and my family for the peaceful living.
4. Kindly let me know the name and address of a single customer to whom I harassed.
5. Kindly name and address of a single eminent successful person from whom I requested to get favour
6. Whatever had been published in my name, I have authentic proofs of all that. I move further with evidence and with authenticate proof.
Nikhilji,
Why large number of cases go unreported because the victims are reluctant to report because of the fear of social stigma and shame. In India most victims are from economically deprived and marginalised sections. They feel scared to complain against the powerful offenders.
Now if I had reported the matter with evidence I hope our co-friends will appreciate my strategy. In most of the cases culprits are not convicted. In other cases they are either discharged or acquitted due to the factors like poor investigation and prosecution and delay in trials. All this is helping the accused to repeat similar crime.
Nikhilji, to understand the nature and extent of my report you are always welcome to visit my place and kindly clear all the doubts in your mind.
Till date I have not having any sort of complex psychological and behavioural problems, depression or any sort of problem financially, physically or mentally. If you will spare sometime or provide your identification, contact details I shall be highly obliged.
Rajneesh madhok,
B-xxx/63, Nehru nagar,
St. no. 2, Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]
Tele-fax;[protected], E-mail: [protected]@yahoo.com
Crimes have been exposed by me those had been steadily increasing in the society. Whenever I approached to the the authority there was cause and given my appeal with evidence.
You have written that I am fraud.
1. Kindly mention in your post even a single instance where I had made fraud.
2. You have written that I am unsuccessful----how you judged it. I got my post graduation in commerce. I became successful in every field I entered.
3. You said I am frustrated because I could not achieve much in life---- If you are familiar with me then you might be knowing that I achieved my set target in life which is enough for me and my family for the peaceful living.
4. Kindly let me know the name and address of a single customer to whom I harassed.
5. Kindly name and address of a single eminent successful person from whom I requested to get favour
6. Whatever had been published in my name, I have authentic proofs of all that. I move further with evidence and with authenticate proof.
Nikhilji,
Why large number of cases go unreported because the victims are reluctant to report because of the fear of social stigma and shame. In India most victims are from economically deprived and marginalised sections. They feel scared to complain against the powerful offenders.
Now if I had reported the matter with evidence I hope our co-friends will appreciate my strategy. In most of the cases culprits are not convicted. In other cases they are either discharged or acquitted due to the factors like poor investigation and prosecution and delay in trials. All this is helping the accused to repeat similar crime.
Nikhilji, to understand the nature and extent of my report you are always welcome to visit my place and kindly clear all the doubts in your mind.
Till date I have not having any sort of complex psychological and behavioural problems, depression or any sort of problem financially, physically or mentally. If you will spare sometime or provide your identification, contact details I shall be highly obliged.
Rajneesh madhok,
B-xxx/63, Nehru nagar,
St. no. 2, Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]
Tele-fax;[protected], E-mail: [protected]@yahoo.com
myself parveen sharma mob [protected] suffering bsnl network that the mobile tower of jct limited chohal hoshiarpur pb fell down from last 40 days. whole network of bsnl stopped in area.But their is no any action taken by any responsible authority. thanks
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Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
I Sanjeev S/o Harbhajan SIngh.. i am using[protected] address is 51/4 Doordarshan Enclave Phase 1, Near Khurla Kingra, Jalandhar ..
1. U r customer web site www.data.bsnl.in is working but indide option portal (using for check my used data/MB) is not working from last 4 days ... if i am trying complain on 1500 or 1957 or 2232368 so nobody pick up the phone .. u r senior officer is saying "persion is on leave" sir, u have only one person for complain .
2.Why the officials don’t comply with my requests.
3.Why should I pay for the service or bill when I have not been able to check my used data . why this facility is not working on my computer ..
4. Why u appoint u r field officer on heavy salary .
pls help me .. if my data cross over limit i ill take legal action . bcz i am anable yo check my current using .
Thanks
Sanjeev