Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am using BSNL HOME 500 C broadband line for past 2years, though I was warned by so many of friend about the bad service provided by BSNL. I have no complaints till I shift. My Telephone no is 24746876 and. I have given request for shifting on 28.08.2009. But, connection to the shifted house has been given on 22.09.2009. But I was charged for full month instead of 9days and free calls has been calculated on pro-rata basis on their favor and the details as follows.

Gross Metered Call 64
Free Call 53 (It should be 150 as per the plan)

Rent 500.00
Call Charges 11.00
Service Tax 52.63
Gross Amount 564.00
Credit Adj 9.00 (From the previous bill payment)
Net Amt 555.00

It is clearly showing that BSNL is trying to steal money from customer as much as they can, when a customer requests them. For being BSNL customer, I was charged left and right and not per the terms agreed for.

Praying for Judgement with this regard

MY CELLONE NUMBER IS [protected]
THE COMPLAINT ABOUT TELEMARKETING THROUGH CELLPHONE. ONE DAY A MASSAGE CAME FROM #12630019 FOR ANY FACILITY ABOUT MUSIC.THAT FACILITY WAS AVAILED BY MISTAKE. I TRIED MANY TIMES TO UNSUBSCRIBE THIS FACILITY BUT IN VAIN. THE CALL ON THIS # CHARGES RS.5/- P.M. WHEN I ASKED AT CUSTOMER CARE. THEY REPLIED THAT WRITE [UNSUBCRIBE] AND SEND TO 12630019. BUT MASSAGE NOT GOES TO THIS NUMBER.

CMD / BSNL

Ref: Your E-mail dated.03.09.2009

At least thanks for the day as BSNL/ Kolkata are able to gear up BB-Speed upto 776.2 kbps on 15.11.09 for the 2nd time in this year. Earlier on 21.07.09 the speed was 1100.3 kbps communicated to you vide E-mail dated. 23.07.09. [Both the records reproduced]
REJOINDER-2 Dated[protected]



STATUS



Plan- HOME UL 750 [Reduced to 500]



BSNL BROADBAND SPEED TESTER



In continuation a speed recorded on[protected] at 20.20hrs as 1100.3kbps (for me) came to my notice. Though it remained for few hours but improvement initiated is appreciated.

Thanks.



Attachment: Copy of speed record for future official record reference by all concerned





Chinmay Kar 23.07.2009

Fax / Phone No.[protected]ID No.[protected]

A/III, Mala Apptt . 57 Banerjeepara Road , Kolkata-700041

E-mail IDs 1) [protected]@yahoo.co.in 2) [protected]@dataone.in















15.11.2009 at 09.55 AM



BSNL BROAD BAND SPEED TESTER



BSNL BROADBAND SPEED TESTER




Your IP Address: 59.93.210.120

Your Current Bandwidth Reading : 776.20kbps
(Download Rate at 97.03 KB/sec)

28.8 kbps
dial-up


33.6 kbps
dial-up


53.3 kbps
dial-up


56 kbps
ISDN


128 kbps
ISDN


256 kbps
BROADBAND


384 kbps
DSL


768 kbps
DSL


776.2


kbps
YOUR SPEED


1000 kbps
DSL


1500 kbps
DSL/T1/Cable Modem






Efforts made to gear up BB-Speed is however appriciated.Hope this will continue.

Since last 3 months I am facing lot of disturbance in my telephone line. I had complained so many times but all in vain. After complaints, the line man calls from the pole and just say that your phone is working and cuts the calls and is least bothered to listen to our complaints.

Many a times there is no dial tone at our end and it comes only if there is some incoming call on it. We have broadband connection too, and the link of the same also gets disconnected in between.

Whether there is some authority who can resolve my problem.

I am really amazed of the fact - when i placed a complaint of replacing the telephone wire - which was cut from the main pole to my residence at various places - they said they don;t have additional wire to change it.
i have been a customer since 10 yrs and paying approx 1200.- to 2000/- INR per month as rent + usage fees.
The telephone wire was cut due to a truck carrying something tall material. We placed the complaint and they just came and joined the wire - but right now it is just hanging around - and now even if the wire shakes due to wind or something - the telephone get disconnected.
Now even i am using broadband and use to do some conference calls via Skype- but due to many knots on the wire - i am donot get proper speed to browse.
I have Talked with New Sanghvi Exchange manager - Mr. Kulkarni - and they said they don;t even a 5 meter wire in their budget.
Is BSNL in such a Pathetic condition - where they cannot change the old wire of such an old customer and they spend so much in Advertisement and say they are entering in 3G connection and pay Deepika Pudakone or Prity jinta - Lakhs of rupees - but they don;t have funds to replace a old worn out wire.

I hope this message reaches to BSNL head and concerned departments and they attend to this situation on a priority basis.
My Telephone nos, is[protected] and in the name of Mrs. Yashoda Pandurang More

Looking to hear from you

Thanks,
Chetan More

I own a mobile connection No.[protected] in my name. Inadvertently some caller tune has been activated in my cell phone which I do not want and wish to get it discontinued. All my complaints through your call center have gone to deaf ears and nothing has been done so far. I have sent message "UNSUBSCRIBE" to 56799 at least four times and every time I got assurance that the caller tune will be removed within 48 Hrs. Nothing has happened even after 48 days! Similarly I am receiving uncalled for , silly and idiotic messages on my above number, umpteen times I complained to your Call Center , again to no avail I also sent messages "START DND" n number of times on 1909 , with standard reply" data could not be retrieved". I doubt whether you are really public sector telecommunication giants or it is just a myth.
I reserve my right to proceed against you in case my grievances are not redressed within next two days at your sole risk and responsibility.

Dear Sir,
I have lost my Sim card which was having BSNL Excel Prepaid New excel ananth. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected]. Please help me in this concern.
With thanks,
Remes A

Sir
I have an bsnl; prepaid connection having no [protected] with the name of my grandfather Mr. G. L. Agarawal. Sir from ten days internet is not connected from my mobile. i ask to customer care many a times. they tell me that settings are changed and they send mebsnl setting bsnlnet. on 2nd time they told me that yor got wrong settings i am sending setting to u and they send me bsnl stream setting. 3rd time they told me that you activate bsnlnet setting.
Whenever i call to them they gave me different different suggestian and no one solved my problem

please help me on activating gprs services to my mobile.

sir,
we have purchased bsnl postpaid sim on plan 725 wid bsnl netwrk unlimited free and other netwrk at40paise and these all offer will get on the jodi sims also without any monthly rent...that is jodi sim have tariff of the main sim with no rent...this we bought because of their advertisement on tv and news paper.but frm this month starting they have stopped the offers of jodi sim and covert jodisims plan to 99 plan.so this is cheating done by bsnl..so please take neccesary action on this....

Dear Sir,
I am your regular bsnl excel prepaid user since years. few days before i recharged my mobile
(+91 [protected]) with Rs 230 to access internet. since then I m calling customer care executive
for Gprs setting and net activation and every time they are just saying "we are sending it in 10 minutes".
I am very unhappy and dsappointed with ur service and customer care.
Probably I shall be movng to consumer court if i don't get satisfactory result in consequitive days.
i am providing my details below.

thanks
Deepak Kumar
mob no-+91 [protected]
brand name and model of mobile- LG KP900 cookie

I changed my plan to combo 500 where is speed is upto 2.1Mbps
I was using my connection only during night from 2.00 hrs to 8.00 hrs
my day usage for checking mail and other activity was less..

two three time my utorrent was mistakenly on and my usage touched more..
but now my bill is 4k i cann't pay that huge amount
i'm ready to pay it by installment, i don't like to cheat bsnl..
adding to this, next subsequent month bill was with 10% of previous bill amount..

can anyone give me a solution wat to do for this i'm ready to pay but not the full amount.. whom should i contact.. ? wat i should do .?

Sir, Iam an victim of bsnl service since last two months.I have suffered a lot with bsnl service in this past two month due lack of assistance by so called officials(Simply sitting & Monthly Getting). Now after repeated complaints to these officials they have sorted out my service. Now iam unable to understand why we cant get our usage details from so called website i.e WWW.self care.sdc.bsnl.co.in. I request these officials to open this website and look how there consumers can navigate there website.

Even our P.M is not satisfied with the Bsnl as i have read the news item published in the news paper.Now please i request these officials to take action against such issues which create inconvenience to consumers.

K.prashanth
Victim of Bsnl

sir,

i recently changed my portal user id and password. and then i am not being able to login to view my usages. please retrieve my usage detail portal user id and password or help me to find a way to do the same. i would be extremely thankful if the service is provided as soon as possible. My telephone number is[protected], Bhubaneswar, Orissa.

Dear Sir,

We had purchased the bsnl Huawei data card from BSNL office at Ranchi, Jharkhand. They assured me the good data transfer rate on the modem. But it failed to give the service as it was assued. We are trying to complain for it to there office but no one present (no number or not a authorised person or call center) to recived the complains.

Thankyou.

SUSHMA CHOUDHARY
1st floor, B.N. Tower, S.N. Road,
Ranchi-1, jharkhand

I am Mohammed Arshadullah with BSNL mobile No. [protected] in Andhra Pradesh under VENNELA PLUS plan. as per this plan, 250 SMS are free per calendar month. I am not able to know the free SMS balance in the calendar month but many of my friends get the service reply showing the free SMS balance for the calendar month under the same plan. In my phone there is no message counter option also. But it is the responsibility of the company to give information to its customers. It is really giving a headache for me. Even customer care is not able to solve my problem. I will be very thankful if my problem is solved at the earliest.
Thank You.

I had lost my SIM ([protected]) will be 15 days left. from Cuttack, Orissa.Pl block the sim.
My Current Cell No. is [protected].Any queries pl conntact on above No.

I herewith post my complaint that I have activated my booster 99 plan on 10.11.09 to my connection and till this time this booster has not effected and I only receive the message that the "Voucher is Pending" and I have been charged by Rs. 1/- for bsnl and rs.1.40 for other gsm instead of 0.10 paise for bsnl and 0.49 paise for other gsm.

though I have reminded atleast 15 times in the past four days, the pubils working in bsnl is not even care or giving any reply with responsibility.

So I expect your kind help in this regard and do the need full.

With regards,

Rahim

This is my 10th complaint on the same matter. I hope it would be the last complaint (by changing to other service providers). My phone number is [protected]. Even after complaining at different places, no action has been taken to deactivate the BSNL tunes but every month I have been looted about Rupees 60/- in my account. Is it govt organization or a cheating organization? Do they want to respect their customers or cheat them in all possible ways. With so much of dissatisfaction, I am going to throw this filthy organizations sim card. I will not be using it any more.

Dear Sir/Madam

Since long back I have the Network failure for BSNL in my Office area. I have already sent many massages via my cell phone including the following written complaint dtd.[protected] to the concerns {copy annexed}. Till date I am facing the same problem. My office deals with public services and hence a lot of difficulties are faced in discharging the duties.

You are therefore requested to look into the matter at the earliest, please and oblige.

Thanking you

Sincerely your's

(V. S. DABAS)

Project Incharge
Veterinary Clinical research & Experiential Learning Complex
Veterinary College, Navsari Agricultural University, Navsari
Cell phone No.- [protected]

Enclosure:



College of Veterinary Science & A. H.
Navsari Agricultural University, Eru Char Rasta,
Navsari, Gujarat- 396 450 (INDIA)
Dr. V. S. Dabas
Asso. Professor (Surgery) Phone : [protected]
e-mail : [protected]@yahoo.co.in

Date:[protected]
To
The Director
Corporate Office,
Bharat Sanchar Bhavan,
Harish Chandra Mathur Lane,
Janpath, New Delhi – 110 001

Subject: Non availability of network regarding…

Sir

In context to subject it is to inform that my mobile phone is unable to receive the network of Bharat Sanchar Nigam Ltd. (BSNL) at the time when I remain sitting inside the office room since two months at the following address.

Dr. V. S. Dabas
Project In -charge & Head
Veterinary Clinical Research & Experiential Learning Complex,
Opp. Polytechnique Horticulture,
Dandi Road, Navsari Agricultural University,
Navsari, GUJARAT – 396 450

Since our work is directly related to public services it was reported to The Manager Customer Care, BSNL, Nr. Fuwara, Navsari on[protected] but I was told to lodge a written complaint to your good-self.

Further, I have already reported the same to the Customer Care Centre vide my cell phone and the Complaint No. is RI 1902244 dt.[protected] and thereafter on [protected] and[protected] but the problem is still continued.

Therefore, your authority is requested to please do needful in the matter prior to proceed for Consumer’s Court.

Thanking you,
Sincerely Your’s

sd/-
(V. S. Dabas)
Cc to:
The Manager, Customer Care, BSNL, Nr. Central post-office, Navsari for information and n/a

sir,
I want to pass on information to income tax deptt. against one of my class one officer,who have gathered huge black money & taking bribe from his sub-ordinate and taking bribe to finalise the tenders & possess dis-proportionate wealth against their known souces of income .

The said persons is great briber however he is working as Dy General Manager in the office of GM Telecom District, Krishna Nagar ,Main Telephone Exchange at Bharatpur in Rajasthan.

This officer Mr. Govund Singhal,who is working in BSNL from last 10-15 years approximately but he have gathered huge black money & possess dis-proportionate wealth against their known souces of income. He owns a lot of properties in Bharatpur, Jaipur and other parts of country. He has a lot of cash in his house at a given time. He also has a lot of cash stored in the banks as well as lockers.

kindly let u raid at the house of this officer and the Deptt. of Income Tax will definitely be collect more black money and concerned document of black money from his house.

Address of the person:- Sh. Govind Singhal (Dy General Manager)
O/o GMTD, Krishna Nagar colony,
Main Telephone Exchange, BSNL
Bharatpur (Rajasthan)

I dont have any benefite by the complaints of this officer but i just wish to collect the Income Tax in the interest of our great country. I would like to provide the list of so many officers in the BSNL,who is doing same kind of criminal act and they are just spy the income tax and enjoying the clandestined money of Income tax department. so its huble request in the vouge of service of our country, kindly raid the concerned officer as soon as possible.

Thanks a lot

Best Regards

Alok Kr. Singh