Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/ Madam,
I had purchased a top up recharge voucher of amount Rs 221 from BSNL counter bearing serial no [protected] for my above prepaid mobile no on 19 Nov 2009 & recharged it on same day, but still today I had not received balance on my mobile no. on next day I had complaint it on your customer service center at (Targhar Exchange)Ahmendnagar to Mrs. Phaltane( Mobile Section) and she had checked the problem and assured me that problem will bee solved very soon. Also the compliant is booked at customer service center bearing complaint no 3436794. Today nearly 2-3 day had being passed but still the problem is not solved. This is the very third class service we are receiving from BSNL. Kindly take it in consideration and do the needful. Thanking you.

my bsnl,pune landline no. is 24470953, and the instrument is bought from bsnl. nowdays it has become noisy, wires get detached frequently and coversation becomes difficult. requests for repairing/replacement of the instrument are not attended and bsnl employee who came for the same has suggested us to buy new instrument..

I am a subscriber of prepaid BSNL connectio no. [protected]. as per BSNL tariff SMS are charged @10 paise per SMS. But due to reasons best knownt to BSNL aRe 1/- per SMS is being Charged since 10 days. Despite of so many request and complaints to cusstomer care nothin is fruitful. My complaint no.is K[protected]. I am surprised to note that Customer care service of BSNL is too poor that no body is attending the service for ahour and hour , if attended no sollution and proper reply is with them.

Disturbing Advertiseing Massages
Sir, My prepaid cellone no. is +91-[protected].. everyday there is about 4-5 advertisement massages which is nuasance and without taking my concent..such as sending no. BP-5303,BP-55888.BP59595, BP-53030, Bp-58888. It charges every month Rs. 20 for which I never gave conscent. The desubscribing process is so tedious that it is not easy to desubscribe. I tried but could not do it. it is open fraud to the customers. The yes or no option be kept easy for the customers wether or not to subscribe different paid services.

SUNIL KUMAR GARG
6B/Type-4, Sector-5A
BHEL, Haridwar-249403

since one month or so i am trying to register myself for on line access on selfcare.sdc.

Sir,
We are facing a problem in our lanline connection.
there is a lot of disturbence in the line, we are unable to hear the voice clearly
and even sometimes the phone is geting dead and also rectifyng by itself.
Please consider our complaint and take the action

My phone num:[protected]

read the matter from the bottom of this complaint


reply which i send to the mail which i got from agm op cmts

the reply which i got from u is quiet funny, in my compliant i've clearly mentioned that i've activated the gprs on my no., as i've the previous experience with bsnl on other cases i personnaly went to the customer care centre at upplam rd and the activation job has been completed through ur customer care people, on the first day itsel[censored]r guys who were on the desk has clearly told me that this plan is not going to work out as many has made complaint on this, still i had a little bit hope and proceeded with the plan, as in ur reply u r mentioning that gprs is not activated then were the 230 rupees has gone from my account have u gone through this matter, before giving the complaint to u i've spoken to one o[censored]r officer mr paulson on [protected] at mobile services what this gentlemen has told to me was gprs is activated on my no. and on his instruction for verification i went to pgmt office met one mr vinu on the 6th floor he has gone through the whole procedure at last he also left me on the road. after complaing to u i had thrown the case out from my mind, when i got the reply from u making mockery of me, so i thought to inform u the every aspect of the case, and about the efficency o[censored]r staff. i dont know what is u in bsnl, but before sending these type of reply to a suscriber just go through the case and reply, and i[censored] r not in a position to reply give the case to the guy who can handle it,


Sir,

Unlimited GPRS using Special Tariff Voucher 230 can be availed by the existing GPRS customers for one month unlimited GPRS. The mobile number [protected] does not have GPRS facility. So you should first activate GPRS by sending GPRSPRE to 53733 as SMS. After getting confirmation SMS on activation of GPRS, you must sent ur handset make and model number to 58354 for the configuration settings. Eg: Nokia N70. After receiving and saving the Configuration settings for GPRS, you can start browsing the internet.

Thank you for being with BSNL.

Warm Regards,

AGM OP CMTS,
MS, BSNL,
Kerala.

On 11/10/09, kuttoos gireesh <[protected]@yahoo.com> wrote:
mob no-[protected]
GIREESH, TC-12/1503/1, THEERTHAM KUNNUKUZHI,VANCHIYOOR PO TRIVANDRUM


this is in regard of the msg i've received on my prepaid mobile no-[protected] from bsnl, saying u 've started the new gprs 230 unlimited plan for the prepaid customer, as per that i've taken the steps to activate the facility on my cell, as per the instruction i've send the sms and i've receives the settings for installation and Rs 230 has got cut from my account, after installing the setting ie on 09 nov morning, i just made a query with the call centre no [protected], the reply which i got from the desk was it will take 24hrs time to activate in certain cell models, whn i contacted the csc at uppalam rd their reply is quiet different from the earlier one, it will take few more days to get it activated as your server is not updated for the new plan, if it so i want a reply from u why bsnl has sent the sms to the customers once u are not ready to take the task, if this is the thing u can do me favour u can deactivate my gprs activation, and credit the 230 amt back into my account.

the service not resumed the bill payed.

I bought a BSNL EVDO card on 20.11.2009. The speed seems to be only about 200 kbps though they say that the speed can be upto 2.4 mbps.
This speed of 200 kbps is too low and the price is 650RS/month which is too high for this speed.
I request BSNL to take steps to improve the speed of EVDO cards.

My Bsnl Landline[protected]. CONSUMER NO:=[protected]
Raigarh,Chhattisgarh

I was facing contant problems like no DIAL TONE, DEAD PHONE, NO LINK,NETWORK BUSY.

So i had decided of dropping my connection and filled an application also for disconnection on 22 OCTOBER with all the formalities done.
but they are not disconnecting my number and the monthly rental charges are still going on and i m getting the bills till now.
I had also withdrawn Plan 151 on 1st october,but it is also included on my October bill.

The person there are not ready to talk properly and everytime they talk of false promises
This is v.poor services n shameful

Kindle help me as soon as possible

I am using BSNL EVDO service since April 2009. Initially the service was ok, but now after the launch of reliance Netconnect Plus the speeds have slashes dramatically. I visited the Model colony exchange many times they changed my device also but no change in speeds. Now when I am talking to them they are saying surrender your connection if you are not satisfied.

Should I expect such type of response from a company like BSNL?

I am very much sure these guys will not relax unless they convert BSNL into a sick company.

To,
Divisional Engineer (2471 exchange, Kolkata)

I have applied for shifting of my telephone no.2471 0661 from 12 D/18, Naktala Lane, Kolkata 700047 to premises no. 10P, D.P.P. Road, 1st Floor, Kolkata 700047 almost a week back. I have carried the telephone instrument myself but did not carry the connection box since it was broken. In the circumstances I request you to immediately give the connection at my new address and supply a connection box for which I shall pay the necessary charges if required. You're immediate action is solicited.

Thank You,
Yours Faithfully
Sandip Das

Good Day,

My family gets a number of blank calls from number [protected] and [protected] ever now and than it disturbs us a lot. when any ladies from my home picks up the phone he harass us by speaking dirty words and so. This is carried our from almost 5 months we are fed up with it. Please help us to stop this calls.

Thanks
Khaja

Dear Sir,
I am user of BSNL Pune land line for more than 20 yrs. MyTel No is 25670565.
For past 6 months we are not getting telephone bills either thru post or BSNL. My tel no falls under Model colony exchange. When inquired with exchange it was given to under stand that responsibility of the distribution of bills has been given to the linemen of the area. when contacted linemen on the no provided by Model Colony exchange they tell us that they do not have bills, it will come thru post. When contacted post office they informed us that there is dispute between BSNL & Post dept. over delivery charges of the bills & there fore P&T dept no more delivering bills.
Whole Deccan Gymkhana Area bill distribution is in mess & I have been paying bill by personally going to exchange, collecting duplicate bill ( Which does not have details) & paying at Model colony cash counter.
Nobody from BSNL Model colony could reply to this lapse & ineffiency on their part of work for which government pays them handsome salaryes. Replies from Linemen are always arrogent.
Can any body help the BSNL, Pune customers in getting bills on time?????
Thank You,
Ganesh Gokhale,
Pune- 411004
(M.S.)

Sir i am Routu Ravi new subscriber in Broadband Telephone No.[protected] in connection with 21oct09 but first bill is Rs.289/- in my address, but employees use broadband 20% Discount in bill. today 18 Nov 09 one certificate submitted (proof of employee) to JE, Tekkali. JE Tekkali this certificate is not valid ur pay certificate produce. i am suffering and leave continue 3months above but not produce pay certificate. The JE, TEkkali talk to mysel[censored]r suspended or any case with u
what is the problem sir JE Tekkali. i am joining as Mandal Revenue Inspector, Kotabommali please considered this complaint. i know english sir only telugu but any wrong words please consideration.
i am very very feel sir. this information is correct sir not joke (one person is witness sir)

MY MOBILE NO:[protected] , I AM FACING DAILY SMS AND CALLS ABOUT ADVT.OF PRODUCT BY DEFAULT I HAVE ALSO PAID ENOUGH MONY.

NOW I WANT TO THIS TYPE OF ADVT.CALLS AND SMS

AWATING FOR YOUR EARLY RESPONSE

THANKING YOU,

A.K.MISHRA

Sir,
My phone used be out of order for nearly 15 days in every month but then also the bill used to come more than Rs.800 per month generally. Keeping this thing in mind I didn't pay the bill from july2008 to Jan2009, due to the above problem. the billing cycle is 2 months.
So my connection got cut in january2009.
Recently, I applied to check the bill details of my number,[protected] , the person in BSNL office , Bhopalgarh (Distt. Jodhpur(Raj.)), says that they don't have details available.
Sir , can't I get the bills details of the month Oct2008-Dec 2008.

Sir, I request you that please provide me resolution for this problem. the outstanding is Rs2500.
.

thanking you

yours faithfully,
manish jangid

I have BSNL broadband connection. I really appreciate the bandwidth speed and the quality of BSNL, but recently, I'm having continuous problems with the service. I usually get the error 678 unable to connect the remote host. When I checked the Router Status it says that PPP is down. Which, as per my knowledge the issue at the exchange level. This happens very frequently and I had to raise many complaints in this regard. Apparently, the BSNL customer care which claims a 24/7 support never picked my calls after 10 PM anyday. The IVR says connecting to the customer care executive and just keeps on hold for ever. This happens only during night times. During the day they just close the tickets even if the status is still not resolved. This is really pathetic and I have to again create another ticket for the same issue which again takes a 24 hrs ETA. I feel BSNL should improve the quality of customer care and support and pickup in the market with such a best infrastructure in the country.

1. I had one BSNL sim card in name of my mother (Nirmala Roda) from Digras - Maharashtra. And we are using it for past 7-8 years ([protected]). Due to some reason the SIM card got currupted and we wanted to get that replaced.

2. The incharge at BSNL office in Digras - 445203 (Dist: Yavatmal, Maharashtra) started literally torchuring us, with all kind of rediculous demands.

3. Exactly when did this card stopped functioning. It should match the data in their databse, tha only he will do the needful.

4. After giving this info, What was the exact balance in the card. For God's sake no on can keeps on checking the prepaid balance every now and than.

5. Give a written complaint, FIR and what not. In so many frequent visits to the office, the card is now lost somewhere and it has balance of not less than 350 Rs.

6. I have one airtel number and once when that card was corrupted, it was replaced almost immediately, taking my photo id and written complaint.

I recieved a message for activating calling @ of 1 paisa per second. As per the instructions of the promotional message, which i recieved for the activation of ACT 1S scheme, i have sent a message and i have recieved confirmation message also but the scheme have not been activated on my mobile number.

My mobile no. is [protected].

Please help me in this regard