Bharat Sanchar Nigam [BSNL] Complaints & Reviews

We are from Ambattur and we have a bsnl broad band connection in our home.Today morning our broad band did not connect properly, when we complaint this to Ambattur Bsnl office, AE of the office replied rudely that we are comming in the early morning and added that it will take about 2 days to repair problem. Kindly take some action on him and warn him not to do this to any body else.

Getting plenty o[censored]nwanted promotional SMSs from lots of numbers. How to stop this. I have already registered with do -not-call but still it continues. Sent email to BSNL Callcenter no
action so far.

the site www.bbservice.bsnl.in never opens. It opens only after a 20 days and i am not able to check the usage . this is a big problem for me

I am unable to open the website bbservice.bsnl.in, to see my usage details...

I have data one Broad Band Connection with night 2.00 am to morning 8.00 am free
it shows in my usage that i have used about 150 three in limited usage timeperiod
but clearly the time is like 1:57 to 2:27 150...Mb
1:59 to 2:20 170..Mb
they are robbing us .
so either give them a wack or be carefull

my landline number is[protected], i have taken homeplan 250 of bsnl broadband.my broadband is not working since last five days.i am facing so many problems due to it in my business as well as my further studies.
kindly co-operate me for solving the problem as eaarly as possible.

1.I am Rahul Sharma Tel No.[protected], Dundigal, Hyderabad.
2.The portal for lodging Broadband complaints says it cannot connect to database.The other portals are for landline complaints.
3.Complaint - Broadband is getting connected but webpage is not opening - some LAN TCP/IP settings wrong - complaint no.00069 dated 25 Jun 08 refers.Kindly expedite.
4.Your helplines are not very helpful i.e. 23233311, 23231345, 23234770 do not attend the phone..sometimes it is engaged ..other times no one picks up..these are also not 24 hours lines.Other [protected] can not provide satisfactory online help, it can only lodge a complaint, 12678 disconnects you after saying .. pl. hold all operators are busy!!
5.Kindly improve the setup.

MY BILL NO IS 2276605, SUBSCRIBER NO IS 31571110 AND TELEPHONE NO IS 2426154.
Sir, Pls note thate we have requested for Tariff plane for monthly charges Rs 900/ and we have received bill for another plane.The BSNL person for booking has also misguided us.His phone no is -[protected].He never informed us re modem charges he said that every thing is free only we have to pay for our requested plane.When we received the bill we immidiatelly called him up, he said we'll discunnet the cunnection but as on date things are going.Pls to check our requested form and provide us the requested connection and rais the mentioned bill again.

Initially after putting a lot of effort somehow I could be able to get Broadband connection, it all about 8-9 months passed but I never enjoyed the connection even a single day, the situation is as horrible that you can’t relay that you will be able to work smoothly even for a Hrs., My company provides me facility to work from home and for that purpose I took the Broadband connection but I have not a single day working from home, though I am properly paying my rental charge for broadband connection. While approaching the local exchange they have their own problems, some time network outage and power failure, The local exchange officer behavior is very bad, I am fed up with this service.

I have been trying to call [protected] for the past week, but I get the message that the number is not valid. But I can receive phones from that number. I filed a complaint with the 24365 helpline number, they said that it will be resolved in 48 hours, but the complaint is still not resolved.The docket number for the complaint I filed is 1600218.

Please resolve the complaint immediately. If two BSNL subscribers can not talk to each other then it is a very bad reflection on the BSNL service.

Michael

my landline no. is 27502155.bsnl refused to give me a landline and i was directed to a franchaisee, swami smarth . this concern is having DID, a technical term. they have a PBX like thing and all the residents of the society are given landline connection . when i wanted a braodband, i was directed to BSNL. i got the broadband. which works sometime.many of the days, the landline is not working. 10 days back, the landline was not working, but broadband was working. after protracted follow-up, the landline started working, but broadband failed.the franchisee expresses their inability to solve the problem. they are expecting mr.kudal from chinchwad exchange. i met mr.jadhav at chinchwad exchange. he also promised to rectify things. the present status is broadband is not working for the last ten days.landline too failed today.

COMPLAINT : TELE NO.2427585 : CONSUMER NO.3573154
VENCODE EXCHANGE

Sir,

Tele No.2427585 (Consumer No.3573154) Vencode Exchange ) Trivandrum (Dist), installed in my Residence, Pallickal Veedu, Thonnakkal, Kalluvatiyil Road is out of order for the past two weeks. Inspite of repeated complaints to vencode Exchange, arrangement for rectification of complaint has not been made.

2. It is requested that the complaint may please be attended immediately.

3. Your immediate action in the matter is requested.

THANKING YOU

hallo,
I have applied for BSNL BB on May 20, 2008. On 3rd June I got modem but not username and password to configure the BB. They said I shall get it within 1 week. But it is 1 month not getting the username and password, therefore cant use the BB. When I contacted the regional office, they said me they sent all the details to Bangalore as it will be done from Bangalore and cant do anything or just tell me that how much time it will take. I am in total dark now.

but my problom is broad band charge paid is very extra

i am use very lower user but my bill amount is very extra

i use for 1, 00, 00, 000, 00 bytes data is use
my bill are very different plz support me
i have two broad band connection
my double connection r same type use
but connection 1 or 2 bill deiffrence are very extra
plz help consumer care

but connection provider is ambedkar nagar up
u tell me hard acdtion for u in broad band officer
plz help me

I had applied for BSNL dataone connection (HOME-250 PLAN) sometime in March 2007-June 2007. In February or so, someone from BSNL came & gave me the broadband connection. But it was not working properly. I had complained on the same to my Area manager. No action was taken. It was working On/Off. Works sometimes and not sometimes. Also I had asked for the portal usage id to check my usage which was not given as well. And finally i got one sometime in June.

Then I got a bill on June 20th for the whole Feb-May 2008 for 16, 165+. When i checked the usage it shows usage of 4 GB - 5 GB every month. But I never used that much. My Usage was always limited to browsing. When i checked the usage in detail, i see heavy usage after 10 PM to sometime around 12 AM and sometimes even upto 4 AM. But I used Broadband after 10 PM quite rarely. I have no idea why so much o[censored]sage was shown after 10 PM. Also I used to use broadband mostly during day time on weekends.

So please check my complaint & let me know how to proceed with this.

I've a BSNL landline connection in Kolkata. My parents in India use this line. Recently I wanted to enroll myself for online bill payment option of BSNL as currently I'm staying in UK. Howerver I was astonished to know that the online enrollment form doesn't have West Bengal as service circle in it's drop down menu. They have two entries for south east India but none of them contain any region of West Bengal. It's really surprising that inspite of being the larest telecom operator of India BSNL portal ignores a region where it has millions of subscribers. How should I pay my monthly bill as my parents at Kolkata are quite aged?