Excessive broadband bills
ISP BSNL BEED MS
Telephone no :[protected], Consumer No : [protected]
The bills for the month of Apr & May are as follows
April 2008, Download 24.1, Upload 18.7, Total GB 42.9, Rs 42001
May 2008, Download 7.21, Upload 5.98. Total GB 13.2, Rs 13017
I have registered complaint with BSNL and received reply as actual usage. Reasons for huge up/downloads is not clarified even after reminders. The services are discontinued however, min bill is continued. In view of court notice threat I have to pay the bills along with late fee.
I have not used connection for online entertainment, downloading audio / videos, Commercial usage, etc nor, shared Modem. Therefore, trust overall usage to be below 1 GB only.
Please help me out and advice to avoid recurrence
Bhagwan
Aug 14, 2020
Complaint marked as Resolved
Phone[protected] BIDYAPUR : NALBARI
ASSAM – 781 335
28.02.09
The Accounts Officer
Office of the GMTD, Bongaigaon
Assam
Ref : BSNL landline No. 221545 with Broadband.
Sub : Exorbitant billing & complaint thereof
Bill dt. 06.11.2008 Rs. 2, 222.00 Paid
Bill dt. 06.12.2008 Rs. 758.00 Paid
Bill dt. 06.01.2009 Rs. 12, 713.00 Unpaid
Bill dt. 06.02.2009 Rs. 1, 799.00 Unpaid
Sir,
If you rifle through your records, you will find that never ever in the past did I receive or did you serve any bill against the above phone with broad band facilities for an amount more than Rs. 700/- per month at any given time. It would be evident from the following as well as the particulars of the bills hereinabove.
Bill dt. 06.09.2008 Rs. 519.00
Bill dt. 06.10.2008 Rs. 494.00
(refer those above)
When the above particulars are the true and the actual state of fact I fail to understand as to how and why effective 06.11.08 the bills have shown as upward trend and that too beyond the imagination, use and ability of mine. In between you have issued the bill dated 06.11.2008 for Rs. 2, 222/- and dated 06.12.2008 for Rs. 758/- which though are on the higher side, yet I paid without murmur in order not to create any controversy. And you should remember that such billing has been done immediately after raising the bill for 2222.00 and just before the bill dated 06.01.09, when actually the usage of broadband was also curtailed since I was busy with other affairs.
I simply fail to understand further as to how the statement of broadband use could also be issued on demand, showing therein the usage of the broadband at occasions and on time when they were not used at all. It is thus clear that there are aberrations and lapses in your billing section and record maintenance section also.
I am sorry the bills have been exorbitantly raised and I cannot comply with your demand for the payment unless you amend them and make them on an average of last 6 months billing for payment as per the orders of the Honorable High Court. Only after getting the amended bill will I be in a position to pay up and till then you are cautioned not to resort to any penal action as such acts may compel me to approach the Consumer Disputes Redressal Forum seeking remedy at your risk, cost and peril.
Thanking You,
Yours Faithfully,
SUREN NATH HUZURI