[Resolved] BSNL — BSNL Excel Student prepaid plan | |
Sir/Madam, I want to discontinue BSNL Excel Student prepaid plan and change to BSNL general plan, but the customer care people are saying I am LOCKED to BSNL Student plan and have to loose this number and buy another SIM card if i need to change. I think then i loose the "The right of the subscribers to choose any tariff plan at any point of time " as suggested by TRAI. 2. In the BSNL web site (http://www.chennai.bsnl.co.in/News/excel_student_power.htm), it is clearly stated that : Recharge: Normal recharge coupons or Top up cards All other terms & conditions: As per normal prepaid tariff but in reality i am unable to recharge for Rs.393 or Rs.168 or Rs.281 (http://bsnl.co.in/service/tariff_excel_pre.htm) 3).The Student plan NEVER MENTIONED that i cant change from that plan to any other plan. 4).The Customer Care for BSNL is the worst, they are not picking up and even if they pick up, they dont talk. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
7 Comments | |
Comments
BSNL students plan is a cheating plan from BSNL, and its stupid plan. If the card period is expired the balance amount also will vanish. and the response also very poor. That stupid peoples not serving nation, they are working just for salary
Reply
i am not satisfied with students plan in the regards that we have only one validity recharge available with this plan...
i am not satisfied with students plan in the regards that we have only one validity recharge available with this plan...BSNL students plan is a cheating plan from BSNL, and its stupid plan. If the card period is expired the balance amount also will vanish. and the response also very poor. That stupid peoples not serving nation, they are working just for salary
Dear Sir/Madam
I am Santosh Kumar using bsnl student power plan from last 4years.now i want change this to another plan, but your cautomer care people say some time it possible and some not. from last 1year iam continues calling to caustomer care.finally i go the Bsnl office their they people also say not possible this change.why i want change means its call charges are very high local call Rs.1.20 and std Rs.2.40 paise only sms are free.so thatswhy i want to go in to the other plan but your people say you cant change this plan to other plan. if you want change plan then take any but different number.you cannot get same number in other plan. so please clarify me if we cannot get same number in other plan. so why its compalsary to take bsnl plan in market we have so many other options with good attractive plan and they give very good quality service also if compair with you.i think in this this matter you also satisfided with us pls revort me ASAP.
Thanks & Rgds
Santosh
I am Santosh Kumar using bsnl student power plan from last 4years.now i want change this to another plan, but your cautomer care people say some time it possible and some not. from last 1year iam continues calling to caustomer care.finally i go the Bsnl office their they people also say not possible this change.why i want change means its call charges are very high local call Rs.1.20 and std Rs.2.40 paise only sms are free.so thatswhy i want to go in to the other plan but your people say you cant change this plan to other plan. if you want change plan then take any but different number.you cannot get same number in other plan. so please clarify me if we cannot get same number in other plan. so why its compalsary to take bsnl plan in market we have so many other options with good attractive plan and they give very good quality service also if compair with you.i think in this this matter you also satisfided with us pls revort me ASAP.
Thanks & Rgds
Santosh
bsnl is the one and only network with worst customer supports. i had a call 2 your customer care many times but they are not responding properly they just put my call onhold and after some times they just discontinuing the call actually, i just asked about the plan changing but those peoples are doing like this. wht the hell s gng on there ?
I have bsnl student plan.but now the validity of the sim is over.So now i need to change the student plan.Though castomar care told me that i[censored] recharge with Rs 42/- (F.R.C) then your student plan will change into Saral Anant.But it does't happened. So I am very disappointed.Plz give me a solution.Even the monthly rental of the student plan is changed into Rs 40/-.It's not possible for a student to recgharge with Rs 40/- every month.
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