[Resolved]  BSNL Calcutta Telephones — Faulty Telephone set

calcutta telephones landline. — LAND PHONE SET & LINE NOT REPAIRED FOR LAST 5 MONTHS.

THIS IS VERY SHAMEFULL, THAT MY LAND PHONE WAS DEAD FROM LAST 5 MONTHS AND ALSO PHONE WAS DEFECTIVE.I HAVE COMPLAINE FOR THIS 8 TIMES, BUT NOT YET REPAIRED.

BSNL-landline services — Replacement of telephone set

My telephone number is[protected] and my postal address is 12, radha madhav ghosh lane Howrah-711101. As my telephone set is not working at all so i would like to get it replaced with a new telephone set.

Kindly take my complain seriously and do the needful.
Thanking You

My complaint is also similar to the above. I have made several complaints to the local Telephone Exchange Office (642 Exchange) over phone requesting them to arrange replacement of the faulty telephone set but it yielded no result. For your kind information I have also Broadband connection & Manikjod Plan in this telephone. But due to non-replacement of the faulty telephone set I am unable to utilize the facilities for which I have been paying regularly. However, if it continues and my problem is not addressed immediately I shall be compelled to surrender my telephone citing the gross apathy of the Calcutta Telephone Authorities where I have also served during the year l977-1980.

If BSNL authorities is really eager to provide services to its customers then I would request them to replace my faulty telephone set with a new one only ( as the old & repaired one is not acceptable to me ) immediately.

Awaiting your early action in the matter,

Kind regards,

Sanat Mukherjee
Mobile : [protected]
Landline :[protected]

Land line phone of Calcutta Telephone — Disordered Land line phone

I am extremely sorry to mention that inspite of my regular interaction over phone to BSNL automatc complaint recorder[protected] for last one month July, 2009 and I was given docket no J 2343, , these people dont have any idea about how the telephone is an essential tool for old aged personal, they are only interested to draw their fat salary instead of serving the customers in proper way (GOD knows how these people continued ther job when several complaints lodged by the public paying for their bread and butter by paying hepty tax to Govrnment)

I have really doubt on BSNL particulary calcutta Telephone will improve their performence in respect with private sectors In this regard my name is Dipak Boseand My land lineConnection no#[protected] . I dont even know how I rid from this vicious circle o[censored]ntollerable efficiency, which I got from our honorable public service like BSNL. I would like to request you, please take some appropriate step in favor of customer like us...we really need the service.
Dipak Bose

The land phone (phone no.[protected] possessed by me was replaced with an old set as a result the set is again out of order & I am unable to get the service which i meant for.Complaint has been lodged through computerised fault booking system. I am requesting the cocerned authrity to please look into.

Dear GM;
Calcutta Telephones
BSNL; Kolkata.


Sir,
I would like to inform u that my land phone[protected] was not working from 19/10/2009. I made a complain through computrise falt booking system and also informed to grevence cell through my mobil phone lots of time. But till today my land line is comletely dead.Last seturday morning(31/10/09) somebody from telephone exchange rang through my land phone and asked my land phone number and then cut the line.after that we tried to use our land phone but we observed the line is still dead.So I m requesting u kindly do needful for the same immidieatly.
Thanking you.
Yours faithfully,
Amitabha Chaudhuri.

51/1A N C Chowdhury Road
kasba Kolkata 700042
Telephone No. 24051685.

My Email address is [protected]@yahoo.co.in

To
Sr.Accounts Officer/ ECS
BSNL, Calcutta Telephones
O/O Chief General Manager,
Calcutta Telephone District,
8, Hare Street,
Kolkata-700 001

Sir,
Sub.-Non-realization of payment through ECS
Ref.—Your letter no.BAA/5000/Debit Data/ 3628 of 05/12/2009

Ref. to the above, It is to inform you that my S/B A/C no.[protected] of kolkata main branch
From which the ECS amount may be deducted all times.

It is also requested to realize any unpaid amount from my above said A/c as ECS system is being adopted by me to avoid any hazards regarding bill payment.

Thanking you..
Yours,
Mrs.Utpala Mukherjee
54/2/3, Andul Road,
P.O.- Danesh Seikh Lane
Dist.- Howrah,
W.B, Pin.-711109
Ph..[protected]
E.Mail. [protected]@rediff.com

BSNL — Weekend syndrome for my telephone

The telephone 26662837 is always dead during every weekend for the past 3 months. After a complaint it becomes alright on tuesday and again becomes dead on friday night. I strongly feels there is some illegal tapping or some mischief

I LODGED COMPLAINTS SEVERAL TIME THAT MY PHONE SET IS FAULTY. BUT NO ONE BOTHER ABOUT IT. ATTENDANT SAID EVERY TIME THAT PHONE SET IS NOT AVAILABLE. IF BSNL CAN NOT PROVIDE SET THAN WHY SHOULD I PAY BILL EVERY MONTH. I MUST BE REFUNDED AMOUNT SINCE MY FIRST COMPLAINT. MATTER MOST URGENT.

BSNL — PHONE SET FAULTY

I LODGED COMPLAINTS FOR PHONE NO.[protected] SEVERAL TIME THAT MY PHONE SET IS FAULTY. BUT NO ONE BOTHER ABOUT IT. ATTENDANT SAID EVERY TIME THAT PHONE SET IS NOT AVAILABLE. IF BSNL CAN NOT PROVIDE SET THAN WHY SHOULD I PAY BILL EVERY MONTH. I MUST BE REFUNDED AMOUNT SINCE MY FIRST COMPLAINT. MATTER MOST URGENT.

Calcutta Telephone — dead telephone set

My telephone no.[protected]. that phone dead since last 4 days. I have complaint the matter at No.[protected]. but till date I could not get any fruitful result. I also inform to the No.[protected], [protected] (Mr. Ashoke Koley) & No. [protected]. But all in vain.

The land phone (phone no.[protected] possessed by me was replaced with an old set as a result the set is causing dialing of wrong no. due to illigible nos. on phone pad causing me to bear the cost of wrong phone nos. dialing from your supplied old non usable/rejected instrument & objection had been raised on 25.2.2011 but unfortunately, I am unable to get the service which i meant for. Complaint has been lodged through acknowledgement of the Area Managers office. I am requesting the cocerned authrity to please look into as details given below:-
1. complain no. B6863 dated 31.12.2010, attended on 24.2.2011 with an assurance of supply of new telephone similar to the original instrument with clf facility will be supplied within a months time by the office of the Area Manager, South Kolkata, Ballygunge Place, kolkata-19.
2. STD. registration has been done by docket no. SI24352 dated 24.3.11 and receiving cold call from your end the facility has been restored but surprisingly the facility is not yet been available at customers end.

KOLKATA TELEPHONE — faulty telephone

[protected] is my tele no. repeated request to change the instrument is yet to elicit the desired result.request your indulgence to expedite proceeding,patience is running thin.regards & subho bijoya from major amitava mukherjee

Frequent landline disorder[protected] repeated request made from my end regarding change of faulty receiver and overhead line which is very much
poor condition (several joints on tne line). pl.look into the matter immediately .



To
DE(external) calcutta tel. Behala.
From-Utpal Mukherjee
P-6. Oxy-Town.Kolkata-700061.
Dt.[protected]

Frequent disorder of landline tel.[protected].request/complaint lodged every week, to change the faulty receiver & outside tel line which is very much poor condition with several joints .PL.look into the matter immediately.

To
D.E.(external)
Calcutta telephones Behala exchange.Kolkata From-Utpal mukherjee
P.6-Oxy-Town
Kolkata-700061.

SUBJECT: FREQUENT DISPUTES IN THE BILL WHICH ARE ASKING FOR SOME GHOST CHARGES.


Dear Sir,


I am one of your BSNL Consumers with phone number[protected] under the scheme of BBG FN COMBO 500 BROADBAND CONNECTION. As per your scheme I can make 175 free calls from the landline with 3 minute pulse on landline and 1minute pulse on mobile and also can download freely upto1.5 GB data with night unlimited facility through the internet. I used to keep the detail records of my usage and account on both the landline as well as on the internet also as have your Portal ID. Naturally I need to pay Rs.590 as my monthly bill. But it is unfortunate for me to tell you that very recently within 2 or 3 months gap my bill amount is crossing Rs.700. It took the hike first in November2012 (Rs.708) and then again in February2013 (Rs.723) due to some ghost charges.

In November’s bill one head of “one time charges “ was there and February’s bill is demanding for phone calls but showing only 125 calls which is less than 175. I have a deep trust on BSNL, from that regard I am praying to you that please take care about these matters and do the needful adjustments in my next bill. Hoping for a positive response from your end

Thanking you
With regards

Surajit Batabyal
Customer ID [protected]
Account Number [protected].
27th February 2013.

Dear Sir,

I am Goutam Banerjee one of your customers Mobile No. [protected].
On 19/03/2013 a sum of Rs. 20.00 (Twenty only) had deducted from my
account without my consen for Phone Data renewal charge.

Kindly refund my said amount.

Thanking you,

Yours faithfully
Goutam Banerjee
33/1, A.P.C. Roy Road,
Kamal Park
Birati, Kolkata 700 051.