Bharat Sanchar Nigam [BSNL] Complaints & Reviews

life time prepaid — LOCAL CHARGES TOO HIGH

MY PHONE NO. IS [protected] ( LIFE TIME PREPAID) . MY LOCAL CALL CHARGES ARE VERY HIGH i.e. Rs.3 PER MIN WHEN SPOKE TO CUSTOMER CARE EXECUTIVE HE INFORMED THAT IN MY PLAN 5 PAISE / SECOND, IT IS NOT ACCEPTABLE, 50 P. OR Rs.1 PER MIN. FOR LOCAL CALLS ARE OK. LIKE ANY OTHER NETWORK .

PLEASE LOOK IN TO THE MATTER, WE ARE OLD CUSTOMERS AND NEW CUSTOMERS ARE ENJOYING 50 P / MIN.

CHANGE OUR TARIFF TO THE PREVAILING THE LOCAL CHARGES IMMEDIEATLY AND DO THE NEEDFUL.

CONFIRM BY SMS / CALL .

HAPPY CHOWDARY ([protected])

i am also facing same problem

life time prepaid — ABOUT YOUR SERVICE

DEAR SIR
MY NO IS [protected]
I AM FROM BHOPAL
YOUR CUSTOMER CARE SERVICE IS VERY POOR.
SPECIALLY INDORE(MADHYA PRADESH), THEIE CUSTOMER EXECUTIVE ARE NOT FRIENDLY.
THEIR BEHAVE IS VERY POOR.
MY COMPLAIN IS ABOUT ACTIVATION OF SIM IS NOT COMPLETED IN 36 HOUR.
I REQUEST TO YOU PLZ MAINTAIN YOUR COMPANY REPUTATION AND CONSUMER SATISFACTION
I WAIT YOUR RESPONSE ON MY ACTIVATION OF MY NUMBER.
THANK YOU

Plan Conversion from Lifetime to General Prepaid is not done.
kindly do it for me
mobile no. :[protected]

plz help me

dear bsnl officer,
plsease conform to me that why are you close 50/-Rs Validity Voucher which use in lifetime prepaid sim . and replace to 221/-Rs. voucher .this voucher rate is very high. its a cheating to custmers . and please tale me that why are use bsnl lifetime sim. always bsnl for low price and best servise. so please please do any proper decision for me and other lifetime sim users.
i kindly request to you please talk to me on [protected]
this no. validity end in augest last. so please do action .


Aditya

BSNL — lifetime tariff

my mobile no [protected] mai pahlay se life time tarrif tha , lekin BSNL nay apne aap hi khatam kar diya mushe dwara tarrief lena pada

BSNL does not care customers. I had problem with my general connection. BSNL metering do not follow the normal clock. They always deduct at least 1P more on each call. Once they deducted Rs.30/-. I did not know what the reason was. I called up Customer Care but they could not tell me the reason. In one and half month I complained three times. Every time they gave me fresh complaint no. Finally I threatened them to switch over to other service provider. But, they did not bother. Finally, when balance amount became NIL. I applied for MNP. After that BSNL called me up and asked me for the reason. I told caller that they neither informed me the reason for deducting Rs.30/- nor refund the amount after three complaints. On hearing that caller asked me whether I will be with BSNL if the amount was returned. I replied that I have already spent Rs.19/- for MNP and do not want to remain with BSNL for NO CARE for customers.

i m trying to connect internet from last four days and there is a prolem in the network

From
Prabhakaran pillai Date:[protected]

Bindu Bhavan

Chelikuzhi P.O 691556



To

The General Manager

BSNL Kollam

Vellayittambalam

Kollam-691012



Sub: SURRENDER OF TELEPHOINE AND BROADBAND CONNECTION TELEPHONE NO;[protected].





Sir,


My Telephone and Broadband connections were faulty from 25.06.09 and complained to the Exchange authorities and

Telephone fault booking system on 26.06.09.Since no action has been taken by the Pattazhi Telephone authorities I contacted them

They replied that the TM is on leave and nothing can be done till he arrives. Then I contacted your office and Office staff informed that I may Contact Phone No.[protected], then I contacted them many times and they informed me that they are unable to get the fault rectified by the pattazhi exchange authorities. They advised me to contact Phone No.2799990 for further action. Then I contacted the authorities at Telephone 2799990 and I was told that my Telephone and Broadband connection will be made serviceable immediately. Finally on 3rd July JTO came to my house and the telephone line was made serviceable. The JTO told me to bring the modem for checking at the Exchange and it will take some days to get the Broadband modem repaired. I should not make any phone call to my superiors as it will not help you. On 6th of July I took the modem to Exchange at 10.15 AM and the JTO made me wait there till 12.15 PM and gave me a modem. I took the modem and connected to my computer and found it is not working. Then I informed the JTO that the modem is not working. He told me to bring the modem to the exchange. On the next day I took the modem to the exchange. He gave me the same modem and told it is working properly and fault is in telephone line .After connecting to my computer I found that modem is not working and telephone line is working properly. I informed the JTO the same. He then came to my house and took the modem with him. On 09.07.09 I have given a written complaint to the JTO that Telephone and Broadband connection remains unserviceable for longer period and this type of service provided by BSNL is not suitable for me (copy of the letter attached). It is very unhealthy for the government department, that the staff of the organization not having team spirit and cooperation. Staffs are blaming each other, instead of solving the problems of customer. You may also kindly refer may letters dated 14.09.07 and 23.11.07.



I therefore, kindly request you to disconnect the above service, if your department cannot provide uninterrupted Broadband service. If you are not able to provide satisfactory service for my connections, you are requested to arrange payment of my deposit and other charges levied on me for installation of the broadband because I have availed the service for few days only.



Thanking you



With regards



K Prabhakaran pillai

15/08/2009

Dear Sir,

I have BSNL Broadband internet connection (with phone line). I have Huawei Quidway WA1003A Modem.
The problem is whenever I tried to connect to the internet the connection will be on 5 min. or so, then the connection stops. Refreshing does not help. Sometimes I switch off the Modem and switch on. Sometimes I get the connection. But again the problem persists. Thus, if I want to listen to a song online, it will take an HOUR or so.

I complained to BSNL, Banglore. They responded and the connectivity was OK then. But again after 2 days the same problem continues.

I do not know whether the same type of problem is faced by other BSNL Broadbank users and what is the real problem. Whether it is line fault or failure at BSNL server.

On the modem the following lights will be on:
1.Power 2.Status 3.ADSL 4.Wireless 5.USB (this light stops blinking whenever connectivity fails)

I request you to take up the matter with appropriate authorities and solve the problem.

My landline number is 080.26604464

My mobile no: [protected] (Morning 6 to 9.00 and Evening after 7.00pm)

Regards,

G K SADASHIVA

15/08/2009

Dear Sir,

I have BSNL Broadband internet connection (with phone line). I have Huawei Quidway WA1003A Modem.
The problem is whenever I tried to connect to the internet the connection will be on 5 min. or so, then the connection stops. Refreshing does not help. Sometimes I switch off the Modem and switch on. Sometimes I get the connection. But again the problem persists. Thus, if I want to listen to a song online, it will take an HOUR or so.

I complained to BSNL, Banglore. They responded and the connectivity was OK then. But again after 2 days the same problem continues.

I do not know whether the same type of problem is faced by other BSNL Broadbank users and what is the real problem. Whether it is line fault or failure at BSNL server.

I request you to take up the matter with appropriate authorities and solve the problem.

My landline number is 080.26604464

My mobile no: [protected] (Morning 6 to 9.00 and Evening after 7.00pm)

Regards,

G K SADASHIVA

15/08/2009

Dear Sir,

I have BSNL Broadband internet connection (with phone line). I have Huawei Quidway WA1003A Modem.
The problem is whenever I tried to connect to the internet the connection will be on 5 min. or so, then the connection stops. Refreshing does not help. Sometimes I switch off the Modem and switch on. Sometimes I get the connection. But again the problem persists. Thus, if I want to listen to a song online, it will take an HOUR or so.

I complained to BSNL, Banglore. They responded and the connectivity was OK then. But again after 2 days the same problem continues.

I do not know whether the same type of problem is faced by other BSNL Broadbank users and what is the real problem. Whether it is line fault or failure at BSNL server.

I request you to take up the matter with appropriate authorities and solve the problem.

My landline number is 080.26604464

My mobile no: [protected] (Morning 6 to 9.00 and Evening after 7.00pm)

Regards,

G K SADASHIVA

Mera Bharat Mahan's get rid of those unqualified schedules and get some good brains! Telephone and Internet will work. Curse on BHARATAM as long as these fellows are in government service

15/08/2009

Dear Sir,

I have BSNL Broadband internet connection (with phone line). I have Huawei Quidway WA1003A Modem.
The problem is whenever I tried to connect to the internet the connection will be on 5 min. or so, then the connection stops. Refreshing does not help. Sometimes I switch off the Modem and switch on. Sometimes I get the connection. But again the problem persists. Thus, if I want to listen to a song online, it will take an HOUR or so.

I complained to BSNL, Banglore. They responded and the connectivity was OK then. But again after 2 days the same problem continues.

I do not know whether the same type of problem is faced by other BSNL Broadbank users and what is the real problem. Whether it is line fault or failure at BSNL server.

I request you to take up the matter with appropriate authorities and solve the problem.

My landline number is[protected]

sir,
I am not getting Broadband internet properly. i cant also view my usage because of bsnl portal is not working.my phone number [protected].
regards.
shajimathew

Dear sir,
Im Ajikumar working in saudi arabia.My telephone and broadband connection is not working form last 6 weeks at my house.my no#[protected] at sooranad exchange area.Several time i complaint to 198, officer in duty no#[protected], junior telecom officer (mobile no sooranad exchange), and also complaint to The area manager at karunagappally.but not any respond from your side.So kaindly take necessary action as soon as possible.

thanking you,
Ajikumar
11/06/2010
[protected]@yahoo.com
(pls reply me)

dear sir,
I'm nagendra staying in bangalore.i am trying to use a modem, which i previously used in andhra, when i am trying to use the modem it is not getting connected. when i try to install the software, an error message like "WFDE+utility programs+workflow harnessexe has stopped working" window has come and it is asking me to debug what should i do now... when i asked the bsnl people here they told me to get a new modem..can u please suggest me what i can do to get my modem work..
thanking you,
Nagendra
14/10/2010
[protected]@gmail.com

From,
Sarasamma.N
Karunalayam
Edakkad - P .O
Tel:[protected]
To,
General manager
BSNL Bhavan Vellayittambalam
Kollam - 691012
Respected Sir,
Sub: - Request for Broadband Modem
Clarification - Reg.
Ref: - 1) account No : [protected]
2) Our Application for Broadband 30 – 07 – 2011
We have applied a Broadband Connection in our Telephone (With No: 0476 – 2821795). The applied plan is Rural USO Combo 250, as per the plan the modem should be provided by BSNL free of Cost. But I came to know that now modem is not available in BSNL.
So you may please do the needful for the free supply of the Modem. Revert to us if you need any for their clarification on the above. Awaiting a favorable reply from your end.

Thanking You,

Yours Faithfully
Sd/-
Sarasamma.N

DEAR SIR,
I am santimoy gorai[protected] we have bsnl broadband connection now in this time
we suffaring lots of problem about bsnl net running slowly, we are complained many time
to our nearest bsnl office, but they are no action about that.

so plz do needful about that.

Dear Sir,
I have BSNL Broadband connection.(750 unlimited plan). I got connection on January 26th.
In March 10th I got a bill two month bill.
1. 1703
2. 728
But, i used one month only.
What is the solution.
Thanks.

SIr i have been making complaints since the month of Feb that my broad band connection is not working. many time i have talked to you executives and engg. but no satisfactory reply was given to me. Apart of that i was told to call some private macanique to solve the problem..
Sir, i have a complaint that if we customers pay rent for whole month, than our connection should be properly work for whole month as well. At every call to your call center i request them to send some engg. to solve the problem but i didn't gt any engg. just a call from your side is thr and they ask some question regarding connection and tell me to wait until some one come to repair it...
What shall i do... shall i deduct the internet rent for the time it doesn't work... coz even you can see the usage how ong it has not been working...!!
the broadband connetion for which i'm writing is on tel.no. 2711889

Sir 2 days before also i have registered a complaint that since last week of Feb., 09 my broad band connection on phone no .2711889 is not working, i have talked many many times to 1957 and also to local office regarding this comnplain. but no action has been taken yet.
People sitting in office use to given us suggestion to repair it ourselves, whereas nobody from dptt. has been send to sortout the problem..!!
now the thing is if da connection is not working for whole month (as you can see in your account) why should i pay the rent of BB.
Plz suggest me what to do from my side... shall i go to consumer court for this matter or you will suggest me something...!!
I request you to repair/sortout the problem of BB and charge my rent for the days my BB coneection worked for in a month.

hellow sir... i want some information... That how can i cheak that how much i surfing n download... from this month... i have 500+c sceem... so how can i refer it's statement...
gunnerlly refer your this site..10.240.43.216 but i can't understand the statement...

i have 250 broadband connection but it;s bill come 1178 in march 2009 now i want it cut

my connection is not working properly...some times the link disappears...which is creating hindrances in my work

sir,
Till now i have received good services from BSNL but since last month i am unable to see my usage on www.dataone.in because of which i am unable to judge my limit and last month it exceeds and i had to pay for that extra limit.
so please give me the solution .

my connection is not working properly...some times the link disappears...which is creating hindrances in my work.i have 500 plan.we are complained many time to our nearest bsnl office, but they are no action about that.
y time.so plz tell me solution.i am from lehragaga from sangrur district(punjab)

Unsatisfactory BSNL broadband signal. While doing some work with internet, the signal goes off.
and there are repeatations of such incidents

sir i will conform my plan of bsnl broadband because i am changing my plan

SIr i have been making complaints since the month of may that my broad band connection is not working. many time i have talked to you executives and engg. but no satisfactory reply was given to me. Apart of that i was told to call some private macanique to solve the problem..
Sir, i have a complaint that if we customers pay rent for whole month, than our connection should be properly work for whole month as well. At every call to your call center i request them to send some engg. to solve the problem but i didn't gt any engg. just a call from your side is thr and they ask some question regarding connection and tell me to wait until some one come to repair it...
What shall i do... shall i deduct the internet rent for the time it doesn't work... coz even you can see the usage how ong it has not been working...!! it is showing 979 error with window vista.
the broadband connetion for which i'm writing is on tel.no. 230356 (pinjore )

Sir
I am Martin Marthw, I gave an application for BSNL broadband Connection on 4th July 2009.still now I didn’t get the connection, if I go through any private connection it will get with in one hour, but I paid Rs/500 for that .what I will do?
Please make it fast, Second time I am giving this complaint


My consumer No:52017665
Obc No:45023262

Thanks
Martin Mathew

MY IP ADD : 192.168.1.2
PACK : 750PLIUS UNLIMIT
FAULT : DATA CONTINOUSLY NOT FLOW, SO MOST OF TIMES PAGE ERROR DISPLAYED . SO MANY TIMES REFRESH THEN PAGE LOADS SLOWLY

bsnl is not sucess to broadband feilds bsnl customer paid very high rent & broad band service is very very cheap and third class so bsnl close all broadband connection .

SIr i have been making complaints since the month of may that my broad band connection is not working. many time i have talked to you executives and engg. but no satisfactory reply was given to me. ..
Sir, i have a complaint that if we customers pay rent for whole month, than our connection should be properly work for whole month as well. At every call to your call center i request them to send some engg. to solve the problem but i didn't gt any engg. just a call from your side is thr and they ask some question regarding connection and tell me to wait until some one come to repair it...
What shall i do... shall i deduct the internet rent for the time it doesn't work... coz even you can see the usage how ong it has not been working...!! it is showing 678 error with window xp
the broadband connetion for which i'm writing is on tel.no. [protected]

i currently have bsnl 750 + unlimited plan at my home.according to the plan i should get 256 kbps speed but getting just 28kbps speed

Its really worst in connection. Always there will be fluctuation. It will not connect easily, even though its connected there will be fluctuation. Please repair these problems for my broadband connection.

BROADBAND IS NOT WORKING SINCE A WEEK. PLEASE LOOK INTO IT AT THE EARLIEST...MY CONTACT NUMBER...[protected]

I have home 500 plan since 4 months now. For the last 2-3 months, the link has been very bad. Broadband allways-on connection has become allway-off !! Every other day, the link is down for 1/2 to 2 hours, and sometimes whole day. I have a telephone fault and it seems nobody at BSNL seem to care about complaints lodged 198 number.

Broadband connection not working previous 3 week please check broadband connection
connection Details
Gyanendra kumar singh
mobile No - [protected]
phone no[protected]
Yadav clinic Gali no -2, Naya Bans, sector- 15, noida, uttar paradesh

dear sir/mam,
i am ankur jain from anti corruption departmant.my ph.no.is [protected].this connection is name of ankur jain.my address is below:-
ankur jain s/o sh.pramod kumar jain
bus stand, gangoh road
nanauta[saharanpur].
my postpaid bill is paid up to july 2010.and i have not recieve the bill of july 2010.i have get it from taar ghar saharanpur.after the 2 days of last date of the bill.the billing officer took from me extra charges due to late bill.i ask him that what is the my fault i[censored] donot send me the bill by post.the officer says that submit this case to consumer coart.and now my problem is given below:-
my outgoing calls is barred before 2 days.either i have paid all of the bills.plz.solve this problem.and give some good suugision to the officer of taar ghar.my contact no.is-[protected]/[protected]

I am having problem with Broadband from the beginning of year 2010. After 5 to 10 minutes the Broadband link disappears. Every month i have to call 5-6 times to register a complaint n still broadband works just for 2-3 days properly.

BSNL really SUCKS.. x(

NAME:ASIS BANDYOPADHYAY
MY IP ADD : 192.168.1.2
PACK : 500 COMBO
FAULT : DATA CONTINOUSLY NOT FLOW, SO MOST OF TIMES PAGE ERROR DISPLAYED . SO MANY TIMES REFRESH THEN PAGE LOADS SLOWLY

my phone no is[protected]
i have complained so many times. but there is no impact on my bsnl exchange. my phone is every time disturbed and loud noise. there is every time disturbance and loud noise in my telephone line. i use bsnl broadband also so my internet connection speed is very slow and link off due to this fault in my line. i m suffering from this problem from 2 months. my connection provide from salam DP which is located in 56 set kumhar toli p.o dorand ranchi jharkhand . plz help me and suggest the bsnl exchange to solve my problem as soon as possible.

Thanks. -md. tarique saghir

dolphin — outgoing calls not operative

my mobile phone no [protected] is not being allowed outgoing call facility since monday 16.2.2009 despite the fact that bill was cleared by me. pl. look into and allow outgoing calls immediately and oblige.

I could not make any outgoing calls from my mobile No [protected] from mahabaleshwar (pratapgad) i.e. in cell one network from 24/12/2011. My sim is BSNL Maharashtra. Incomming & outgoing as well as SMS fecility is not available. Connection is of prepaid and balance available is Rs- 200/- and validity up to life time my email id is [protected]@gmail.com...pls do it needful

I had tried to top up my mobile using online recharge for denomination of Rs.110 through bsnl online recharge service through transaction ID-TXT[protected], and i transfer the amount through ICICI bank service, every thing goes fine.at last there was an error in the page after entering the Grid value.when i check the ICICI bank account Rs.100 was debited where as the Top up has had not happened.

I had several times complained to No[protected] . I have spoken several times. No action taken. Yethadka tower when it was opened I was getting full coverage. but now when more and more private towers are commissioned there is no coverage. Sometimes not all getting the coverage. After around 6.30 pm to 10.30 pm daily out going calls are not going. This was reported several times. No action taken. Now not at all getting coverage several times at Gosada near temple ( temples temples south west corner about 400 mts away. Range is fluctuating from high to low always. noe it has become very serious. I doubt the interferance of Private Towers. Please take action

mazha mo. no:: [protected] Aahe. 2 varsh me he sim card vaprat Aahe hya Agothar mala kadhihi mala networkcha problam Aala nahi parantu aata ha problam khup yeto... jast karun parvati paytha Aani shstriroad, Dandekar pul ya thikani reng cha problam yeto... please mazhi hi complet lavkar soall karavi



Regards,

Shivshankar Dombe...

Hi

This is Bhaskar, iam a prepaid cellone user and now iam staying at srinivasapuram, ramanthapur, hyderabd. There is a cellone network problem, i have give compliants against this problem but customer care supporters not taken any action. Please raise the complaints against this problem and take deciplanary action on customer care supporters.

Regards,
Bhaskar
[protected].

IM NOT ABLE TO MAKE AND RECEIVE ANY CALLS . IT IS HAPPENEING ALMOST EVERY ALTERNATE DAY. I ALSO LOGGED A COMPLAINT, BUT IT CLEARED TEMPORARILY. IT IS REALY TROUBLESOME AND DIFFICULT FOR ME TO HANDLE SUCH KIND OF NETWORK. I REUEST YOU TO PLEASE RECTIFY THE PROBLEM AS SOON AS POSSIBLE. MY MOBILE IS VERY IMPORTANT FOR ME.

I am a regular user of BSNL Land line (No.[protected] since 1989. We have Broad Band Connection in this line. There is no any bill remains pending. I used to deposit the Net Amount payable of the bill which is approx (Rs. 1200 to Rs. 1400) were paid within due date. In May, 08 I received a bill for Rs. 22884/- (Rs. Twenty Two Thousand Eight hundred Eighty four). I was very surprised to see it. This bill contains the Broad Band Charges from sept, 06 that have already been paid. I have each paid bill. How can they raise this type of bills. They have send me the legal notice. But I am not in position to pay the bogus bill. They are not honestly behave with me. I want they should apologies me & reverse this bill as earliest. Otherwise I will have to shift to another Network.

Mahesh Kr. Agarwal

i am from andhra pradesh, now a days in order to improve the sales, probably, bsnl has come up with variety of plans. but there is no improvement in connectivity. the phone automatically disconnects generating loss of monies. is this a type of business or where do we really want to go for a complaint. is it a consumer court or the trai or the customer care which always says that our call is important and keeps us in wait and terminates the call automatically. This actually is not happening with any other network like vodaphone, airtel or reliance. is it that the BSNL really wants its customers to shift from bsnl to other networks.

We are supposed to get good service for what we are paying. this should happen

i got my post paid to pre paid connection 2 days ago but till now there is no out going and incomig facilities despite my several complaints to local and regional bsnl offices i think the bsnl takes every thing granted from its customers, we are paying money no free offer by them this makes me to think to switch to some other network

IM NOT ABLE TO MAKE AND RECEIVE ANY CALLS . IT IS HAPPENEING ALMOST EVERY ALTERNATE DAY. I ALSO LOGGED A COMPLAINT, BUT IT CLEARED TEMPORARILY. IT IS REALY TROUBLESOME AND DIFFICULT FOR ME TO HANDLE SUCH KIND OF NETWORK. I REUEST YOU TO PLEASE RECTIFY THE PROBLEM AS SOON AS POSSIBLE. MY MOBILE IS VERY IMPORTANT FOR ME.

IM NOT ABLE TO MAKE AND RECEIVE ANY CALLS . IT IS HAPPENEING ALMOST EVERY ALTERNATE DAY. I ALSO LOGGED A COMPLAINT, BUT IT CLEARED TEMPORARILY. IT IS REALY TROUBLESOME AND DIFFICULT FOR ME TO HANDLE SUCH KIND OF NETWORK. I REUEST YOU TO PLEASE RECTIFY THE PROBLEM AS SOON AS POSSIBLE. MY MOBILE IS VERY IMPORTANT FOR ME. My Mobile No. [protected].

I m not able to make/receive calls when i m at home. I observed that as soon as i go out the network is fine. Please resolve the problem I m not able to use my cell phone at home

Padma
Sri Krishna nagar,
Yousufgua
Andhra Pradesh

I Agree completely... I gave letter to change my plan to Unlimited ... but they have not updated it... and this months bill has come to Rs.13000 ... my average bill is Rs. 800 to Rs. 1000... How can they do this... Very Bad... I'm not going to pay... Let them disconnect...

my broadband chargesisvery high

My bsnl broadbnd is not working from last 6 days, when i called in the exchange they said all broadband in our city is not working, so they will fix that soon, i waited for 2 days n went to telephone exchange, THe SDO said to me you you need to write a complain, i wrote that n give it to them, .now its been a 3 days after complain but no one came to me to fix my problem .. is there anyone who can help me out i would really appreciate his/her help..
and if some can give me the number of any head department who can help me in this situation
thnx


Regards
Preet .

me too facing the same type of problem.last two weeks there is no link for the internet and my complaining for that on daily basis but always get a new contact no where i can complaint.i daily dial 10 different contact no to launch my complaint and till not not able to register that.
this is really frustrating and pathetic.

pls help

Dear Sir/ Madam,
I have a combo connection of Landline & broadband router from BSNL Indore. I took this service seven months back. The nature of my query is at the time of Installation i asked the engineer to provide me with User ID & Password to secure my WLAN but on the contrary of the answer I expected he has given me a condition that I need to pay Rs.700/-for getting the line secured. I just want to know whether is this a regulation of BSNL. I have taken a plan where i get unlimited downloads all the time 24/7.
Isn't it wrong on everybody sake when we hear every now and then about emails from unknown persons giving threat to people including goverment establishments. There is a possibilty is this case that my privacy has been compromised. I even purchased the router from BSNL people only. Do suggest me for the necessary step to sort out the matter at earliest.

Thank You
Saikat Sinha
Landline No.[protected]
SnehNagar
Indore-452001

BSNL, Broad Band, Indore

Trying to resolve my problem(since last 6 months )of frequent dis-connection of Broad Band .But nothing fruit ful has been done so for.

Tel.#[protected]

i have got broadband connection on my telephone number 2491604 at 312 sewa sardar nagar indore (mp)
everyday i have to click connect on my network connections and after 30 to 40minutes are wasted in getting connection to broadband please try to rectify my problem

sanjay mehta

sir
I hav a shop rabaj computers, inter net cafe my name is sirajudeen, 122, edakadmban house, 679339(pin) tell no:[protected] broadband conaction plan is 3300 my problam is this month i didint land phon but my bill is 3923 what is this i want details

wat is this i am not able to check my account

SIR,
WHILE HAVING BSNL LANDLINE CONNECTION WITH BROADBAND FACILITIES, THE COMPANY SAYS YOU HAVE TO PAY RS.750/-FOR BROADBAND ALONGWITH LANDLINE RENT AND USAGE CHARGE.BUT IRONICALLY, WHILE RECEIVING BILL I WAS SURPRISED TO SEE RS.83.33/-AS ARDR INSTALMENT CHARGE BESIDE OTHER CHARGE AND RENT.I WENT TO GANGTOK BSNL OFFICE BUT COULDNOT GET CLEAR ANSWER.I EVEN SENT EMAIL TO CONCERN OFFFICER BUT NO REPLY.PLEASE LET ME BE CLEAR REGARDING THIS ARDR INSTALMENT.AND WHY BSNL DOESNOT MENTION ABOUT IT?THEY ARE MAKING CUSTOMER FOOLISH AND CHARGING HIDDEN COST.

SIR,
WHILE HAVING BSNL LANDLINE CONNECTION WITH BROADBAND FACILITIES, THE COMPANY SAYS YOU HAVE TO PAY RS.750/-FOR BROADBAND ALONGWITH LANDLINE RENT AND USAGE CHARGE.BUT IRONICALLY, WHILE RECEIVING BILL I WAS SURPRISED TO SEE RS.166.67/-AS ARDR INSTALMENT CHARGE BESIDE OTHER CHARGE AND RENT.I WENT TO GANGTOK BSNL OFFICE BUT COULDNOT GET CLEAR ANSWER.PLEASE LET ME BE CLEAR REGARDING THIS ARDR INSTALMENT.AND WHY BSNL DOESNOT MENTION ABOUT IT?THEY ARE MAKING CUSTOMER FOOLISH AND CHARGING HIDDEN COST.

Post your Comment

i have a broadband connection since last 3 months. in every bill i get charged with 100 rs ARDR charges.
I am not satisfied with these bills. kindly explain ardr

stronglly against these cgarges

sir my mobile no [protected] active in gangtok used by my wife i send sms fm south africa by free sms service via internet sms not landing in my mobile no [protected] please trace out why not landing sms in my mobile thankyou

I have broadband Home 500COf Rs.1981.My No BTP 266235 I have a connection since last 6 months. In every bill I get charged with Rs.166.67 in ARDR instalment. I am not satisfied with these bills. Kindly see my case. Consumer No 2635544. 1. Bill NO[protected]. Bill No[protected]. Bill No 94751528 With Thanks.

BSNL authority should clarify "ARDR Installment" charge.

we have bsnl telephone which is connected to broad band

- FIrst of all i would like to say, when we gave password for bsnl telephone, broadband connection was not their. now we have broad connection on bsnl telephone. Now i have to change the password but i am not able to change the password.

- Is there any diferent procedure for changing password on BSNL telephone when it is connected to broadband. If so please intimate me procedure or steps to be done for changing password on my email ID s.[protected]@gomassystems.com

Please help me out to solve the problem.

Awaiting for your early reply.

regards
sumitha
[protected]

user name and password mismatch Error 691;

i have a landline no...[protected]...dead...from last 18 days...tried 198 several times...it hang up and finishes wid giving docket number..last docket no is..u4923...then i tried to talk to sdo..on no..2451546..and 2451511..several times..he is never there in office...and do not pick..this..number 2052215(mr.chaturvedi).. ...when i talked 1500..and asked..when it will be all right..then they say...bsnl me call karne ke liye dhanyavad.. now please, , tell what to do...
it is a national service...but customer care is extremly annoying...perhaps they are government servent.. so there is no fear of bosses..or inquiries...and.. sometimes theyv are not trained enough about the solutions..

shriram sharma

Respected Sir,

My phone no. is[protected]. It is dead for 10 days. i had complained in BSNL office, but i have not got response yet. whenever i go in BSNL office, they tell me that the problem will be solved . whatever the problem but it is not solved yet. I request you to solve my problem as early as possible.

Rishabh Shah

Dear Sir,

Our Landline No.[protected] is not working and it is dead. Please rectify the same immedaitely as all our company works are getting affected.

Regards

Sandhya
Secretary
Kirby Building Systems India Ltd.,
New No.2, Old No.25, Cenotaph Road,
2nd Lane, Alwarpet,
Chennai 600 018

dear sir,
My landline o[protected] is dead from last 4 days.already complaint was given to local bsnl office.but me not got any responses yet from there..so please take an some action sir.our kindly request u to solve our problem as early as possible...

land line dead for more than 6 months, since the coplaint has been registered no action so far taken

BSNL Landline — BSNL landline is dead for last 5 months!

dear sir/medam

i m working in infinium india ltd. ahmedabad,
my phone no. is 26928639
it is dead since 2week.
so pls sir try to solve problem.
my mob no. is [protected].
i have already registered my complin on computerised complain.
yet it did no get ok
so pls do as soon as possible.
regards
chirag patel
infinium india ltd., ahmedabad

My phone is dead since last 5 days. My phone NO. is[protected] Hyderabad

my phone number is[protected] &[protected] has dead last 2-3 months.I have complaint so many times but i haven't get any response from you.This number is important for all other people because its a nursing home number.So I request you to repair the line as soon as possible.

Sir,
I am at uluberia, Howrah-711316, I want a new connection with broadband.I had gone at ulberia office 5 times, they unable to give me that cnnection

our company has dataone connection in 22810461 phone number

dataone speed always goes ups & down

we really face serious problem.

Even we have made complain though phone & internet but nothing done from their end.

Please do your needful at your soonest.

My phone no. 24021630. The set has become faulty and inspite of repeated complaints the same is not rectified. Where should I go.
Please advice.

Who is In-Charge of my telephone exchange. I shall be grateful to have his name and contact number so that I can get in touch in case of problem with my phone

i had same kind of problem with my b.b[protected]of calcutta telephone and their reply is pathetic

regards

s k basu

my phone line is dead since 15 days.I already complain two time in BSNL office but till my phone is dead. I hope you will soon work in my complain.

My case Mark No TBH/LP/SOI/08-09/1150 dates 16.09.2008 for applied for Shifting of telephone for tel. no. 22436400. You are r4equested to Plz tell me the status of my application.
Thanking you
Mahesh Chandra Mantri

I want to know the rates of tariff of ISD calls from BSNL Fixed Landline telephone connection of Behala Telephone Exchange, Kolkata. The same is not mentioned in the Tariff Rates of B-phone in the website of The Calcutta Telephones.

dear sir/medam

i m residency of dharwad. karnatak state,
my phone no. is 2790226
it is dead since 3months.
so pls sir try to solve problem.
my mob no. is [protected].
i have already registered my complin on computerised complain.
yet it did no get ok
so pls do as soon as possible.
regards
M.A.CHOUDHARI.Dharwad Karnatak

dear sir/medam

i m residency of dharwad. karnatak state,
my phone no. is[protected]
it is dead since 3months.
so pls sir try to solve problem.
my mob no. is [protected].
i have already registered my complin on computerised complain.
yet it did no get ok
so pls do as soon as possible.
regards
M.A.CHOUDHARI.Dharwad Karnatak

dear sir,
maine bsnl landline ka new connection broadband ke liye liya tha but jab mera connection lag gaya to mujhse kaha gaya ki abhi modem nahi hai broadband lagne mai 2 month lagege tab se mai bsnl office ke chakar hi kat raha ho.

my mobile no is [protected].

RE:MY TELEPHONE NO.[protected] I HAVE ASKED THE A.O.T.R. CITY AND COSTOMER SERVICE IN MY LETTER ABOUT ONE MONTH AGO TO CHANGE FROM MONTHLY RENT PLAN RS.180/- PER MONTH TO YOUR NEW PLAN FOR 2 YEARS ONE TIME PAYMENT TO CONTINUE THIS PHONE.BUT NO RESPONCE AS YET AND I HAVE AGAIN CHARGED RS.180. FOR THIS CURRENT MONTH. KINDLY LOOK IN TO THE MATTER FAILING TO SURRENDER THIS OLD PHONE.

WHEN SOMEONE GIVE A CALL TO OUR LAND PHONE HE/SHE GET A SOUND OF RINGING BUT WE DONOT HEARD AND SOUND FROM OUR RECEIVER. WHEN WE TRY TO CALL ON A MOBILE OF SOMEONE WE HEARD ONLY BIP SOUND NOT RINGING SOUND BUT IN CASE OF LAND PHONE IT IS OK. OUR TEL.NO. IS 24833362. PLEASE KINDLY TAKE CARE OF IT AS SOON AS POSSIBLE.

I have bought Modem from BSNL. I have faced lot of problem to my Modem. When I power on my modem, It takes too much time to steady the lights of modem.
So, What Can I Do, Please advice.
My Ph. no 24186273

With Regards,
Manash

My phone line is dead since 15 days.I already complain two time in BSNL office but till my phone is dead. I hope you will soon work in my complain.My telephone #22357419.

pallab — noisy voice

daer sir,
At the time of talking some noisy voice occer.This is for your information and nassery action..My telephone no. is 25434752.

Dear sir,
I want to disconnect my mobile radio service connection.I have alredy complained for this.

rerards,
ashutosh mazumder
mobile no.[protected]

Dear sir,

I the subscriber of bsnl land line having No.[protected] not getting telephone bill from the month of Dec.08' . we are facing very much trouble .
kindly take necessary action at your earliest.

Regards,

Dwijendra nath Kanrar

Dear Sir,



Myself Ananda Chandra Samal residing in village-Kantipur, post office-Kantipur, distt- Jajpur, tehsil-Binjhar pur. Orissa, I am an existing consumer of BSNL landline connection since 10yrs, having the no[protected], but my telephone not working from 30/09/2008. So that I have facing so many problems due to not working my phone and very unsatisfied against this departmental service. In this session, my Father was expired. I was not able to contact my relatives for information. I had many time complaints in telephone exchange but they are presented themselves in indecency manner.I had already visit (Anglo and Jajpur Town with Mr.H.K.Mohanty).Till date they have no respond and never came my premises and my area. Please take a needful action.



I wait for your positive response.



Thanks & Regards



Ananda Chandra samal



[protected]

I WAS COMPLAINING FOR MY BSNL (NEW ALIPORE BRANCH) LANDLINE FOR LAST 2 YEARS ABOUT THE JOINT BOX WHICH IS PLACED IN EVERY HOUSE OF OUR LOCALITY EXCEPT MINE. THE WIRE OF MY LANDLINE CONNECTION IS JOINT MANUALLY WITH HANDS WHICH CAUSES THE WIRE CUTS DOWN FROM WIND, RAIN ETC...THE MATTER IS THAT THE WORKERS WHO COMES TO WORK FOR ANY OTHER COMPLAINTS NEAR BY IF I OR MY MOTHER SAY ABOUT THE BOX ..THEY APPEAR WITH A VERY RUDE BEHAIVEOR AND ALSO USE SLANGS...
THEY TAKES MONEY FROM EVERYONE IF THEY COME TO WORK FOR ANY COMPLAINS..

I EXPECT THEY SHOULD BE PUNISHED AND MY WORK TO BE DONE NOW...

Telephone no. 22598211, is out of order since 20.02.2009, customer ID[protected]

my telephone no [protected] is dead since last 10days I already two times complaint to local exchange and over telephone.
I hope you will service my telephone as early as possaible.
thanking you,

My number is 24176221and my residence is at Lake Gardens, Kol- 45.My telephone is completely dead since two weeks. In spite of repeated complains the phone is not put back in order.
Will you kindly take up the matter at the earliest?

Thanking you

Anindita Chakraborty

My uncle, aging almost 77 plus, leaves alone at Bhowanipur. His greatest link to us all, as well for other important civic requirements essential for an old man, is through a telephone having No[protected]. Since more than two weeks this phone is giving a one way function depriving my uncle to hear what the other side is saying to him.
Three complaints have already been lodged with no result worth mentioning except a call against the first complaint when someone from the telephone department took notice of the exact nature of the complaint.
Today a fresh complaint is again lodged having Docket No. B 9076.
I am quite aware of the load BSNL so successfully carries inspite o[censored]mpteen infrastructural limitations and, hence, humbly request not to construe this as a complaint to any one wosoever deals with such matters. My only request is to do whatever you kindly can to help a man in his twilight years.
With regards,
Somenath Mukherjee

I am a customer of bsnl my no. is [protected] .I have deposited my last postpaid bill of Rs.1015 by cash dated 4th march '09 but unfortunately my outgoing is not working from 5th march '09 . I have complained several times in the customer care but there was no response from your side . My outgoing is not still now workink.

My phone is out of order. Please repair it as early as possible.

tTHE LANDLINE NO MY MOTHER[protected] IS LYING DEAD FOR MORE THAN 6 DAYS. COMPLAIN DOCKETED MORE 5 DAYS BACK. A EMAIL COMPLAIN ADDRSSED TO THEIR MAIL ID : [protected]@mailcal.bsnl.co.in MENTIONING SAME WAS ALSO LODGED FOR KIND ATTN TO BSNL - KOLKATA TELEPHONES PERSONNELS .

SINCE MY MOTHER AGED & HEALTH CONDITION NOT GOOD MY EARNEST TO CAL TELEPHONE PL DO SOMETHING IMMEDIATELY.

REGARDS,


DEB KUMAR KAR
MOD: [protected]

Dear All,

The nature of all the complaints and the responses received by each leads to one bottom line...

"Fate of poor customers are in the hands of the all mighty BSNL, and they refuse to be customer-friendly, come what may..."

When it comes to service, I have faced similar problems with my broadband connection, lodged complaints only to receive new phone numbers each time to correctly solve my problem, and the last one I received "24352200" is "out-of-order". And quite inevitably my problem remains unsolved...

Ironically when BSNL themselves have their exchange telephones "out-of-order", its useless for us to depend on them to resolve our problems. Its better to surrender your lines and opt for some other customer-friendly service provider, but beware of atleast one big name who carries almost similar attitude as of its elder brother when it comes to customer service.

regards...Sukanta Basu

hi...
My landline no is 25913594, in krishnapur, kol-101.It become noise after few day repeatedly. Somedays ago it was repaired after complaing 3times.Again it become noise.I lodge the complant 3 times by dialing 198.But no action taken by authority till now. please take kind attention if this.

This is my second letter following another complaint today under docket No. B331 against the mis-functioning phone[protected]. It is surprising that how the Telephone authorities overlooked my previous letter for so long in this webpage. It has crossed more than a month with a persinting one way conversation in the given number, and I have, almost, lost track of all the complaints that I had lodged with the Calcutta Telephone during this last month.
I repeat my problem in BOLD LETTERS as under for your doing the needful :

WHILE TALKING WITH SOMEONE OVER MY PHONE[protected] EITHER IN INCOMONG OR IN OUTGOING CALLS - I SELDOM HEAR WHAT THE OTHER PERSON FROM THE OPPOSITE SIDE OF THE LINE SAYS.

Somenath Mukherjee
(On behalf of Benoy Kumar Goswami, aged 77 years who lives alone)

Our phone number is[protected] &[protected] has dead from last months.We have complaint dated 21/02/2009 vide Complaint No.18503 & 18504 but we haven't get any response from you side.we again complaint today over telephone and your docket No.K2508, K2511 can we know how many time to take repair the line.

Regards
Apurba Chakraborty

I have my BSNL connection in bundle scheem and in that scheem I should have receive Rs 150 credit in my account, but in March I have not receive any. I have made several complaints against it but all are in vain.
Please help.

Saugata Chatterjee
[protected]

I hire a data one card from hiitake electroni pvt ltd on 21st of march and it activated on 29th of march, customer support suggest me its speed will be 144 kbps now when I am using it working with 8 kbps only and I logged a complain and complain no is 16915
I hope you can understand my problem.
Thank you
your faithfully
Syed QuaimRizvi

DEAR AUTHORITY,

THANK YOU FOR YOUR SERVICE.MY PHONE RESTORE NORMAL FUNCTIONING FROM YESTEDAY AFTERNOON.PLEASE DO NOT REPEAT IN FUTURE.

To

Customer care manager,
BSNL, Calcutta telephone,

Dear Sir,

This is to inform you that I made a miss call to my relatives no[protected] at 23:02:18 &[protected] at 22:59:49 but the call charge deducted Rs.9.60 two times.
Please justify the matter why these charges made without any call receive from other side.

regards.
monojit kar

To

Customer care manager,
BSNL, Calcutta telephone,

Dear Sir,

This is to inform you that I made a miss call to my relatives no[protected] at 23:02:18 &[protected] at 22:59:49 but the call charge deducted Rs.9.60 two times.
Please justify the matter why these charges made without any call receive from other side.

regards.
monojit kar

My Telephone No. is 24369502. I have been trying to ascertain the amount of my current bill for the month of March'09 since I have not yet received the same by post as yet. However, I could not get the same through 1502/1503. The instructions do not cover land lines. I did not get the Bill also via E-mail though I registered long back and had been getting the same till Jan'09.
Please do the needful.
Thanks.

TO
The BSNL ACCOUNTS OFFICER
KOLKATA.
Dear Sir,
I HAVE ONE BSNL LAND LINE CONNECTION, NO[protected]; DURING FEW MONTHS I AM FEELING LOT OF PROBLEM IN MY LAND LINE.
1. I HAVE PAID BILL ON DECEMBER, 2008, I HAVE GOT A MESSAGE IN MY MAIL FOE BILL PAYMENT AND ALSO CONFIRM BY CHECK CLEARATION FROM BANK AGAINST MY BILL. BUT BSNL OUT GOING LINE IS DISCONNECTING IN MY LAND LINE. AGAIN I HAVE COMPLAIN IN 1500, AFTER 24 HRS I HAVE GOT OUT GOING CALL, THIS IS THE
NEGLIGENCY DUTY OF BSNL OFFICE.
2. AGAIN I HAVE PAID BILL ON 26TH FEB 2009 RS-774/-. AHTER 2MONTH (21/04/09) MY TELEPHONE IS DEATH.I HAVE ENQUIRED IN ACCOUNTS OFFICER HE TOLD TO ME, YOU DO NOT PAY THE BILL ON FEB 2009, HOW, ALREADY I HAVE PAID BILL ON 26TH FEB 2009, THIS IS PROVE BY BANKING STATEMENT.IN THIS MOMENT THIS STATEMENT IS NOT AVAILABLE TO ME.IF I GO TO BANK THEYWILL GIVE THE STATEMENT. I AM HARRAESMENT FROM NEGLIGENCY DUTY OF BSNL ACCOUNTS OFFICER[protected], 0661/ 0638).
3. I HAVE GOT BILL ON 23/04/09 BY POST RS-635/- FOR FEBRUARY 2009 AND MARCH 2009, BUT I AM NOT GOT MESSAGE BY MAIL, IF I DO NOT PAY THE BILL OF DEC 2008 AND JAN 2009 I THINK TOAL BILL SHOULD BE RS-774/+RS-635/-=RS-1409/- BUT I HAVE GOT BILL ONLY-RS-635/- .
I WANT PROPER SOLUTION OF THIS LAND LINE.
THANKING YOU
REGARDS
SUSHANTA MAITI
[protected]

My telephone no. is 22874060. I am not received my telephone bill of last month. So generally my telephone is death. So kindly send my telephone bill and repair my telephone no.

Thanking you,

I had deposited Rs. 2041.00 towards my telephone bill for March 2009 (Bill Period Jan09-Feb09) to your Agent, Mr. Sanjoy Kr. Gope at HB Town, Sodepur (code no. BKP/2845/0070) vide his Bill Payment Receipt dated 21/03/2009, which has not been reflected in Telephone Bill of May, 2009 in the column "LAST PAYMENT DETAIL". Please confirm by e-mail address/by Post that my Telephone Number 25656842 is not being disconnected because I had paid the bill before due date (24/3/09) to your authorised agent mentioned above. An early reply is awaited. Thanks

BSNL Landline — phone dead since last 5 months despite regular payment and sending shamelessly bill for period of no service provided

land line phone no[protected] not workin and dead since last 5 months . no hearing of complaint even written complaint failed...bsnl has no shame in sending bills for the said period..and we are paying them under protest with a hope they will restoreour services...i/net service is also terminated onthe same no

dear sir,
I have been facing tremendous problem with my broadband connection from the day one.My telephone [protected] is also malfunctioning since last six to seven months.After several dockets my broadband connection is restored for a short tenure but again problem with the connection.Moreover for my telephone, if an incoming or outgoing call is made, while the broadband is on, the modem is hanged for several minutes.
I was assured by your office that my broadband and telephone connection is restored but the problem arises from the very next day.
I am really befuddled.
Please look into the matter to restore my broadband as well as telephone line in no time.

Regards


Pallab Banerjee

Dear Sir/Madam,


I like to draw your kind attention that the payments against my two telephone landline bills for 26680560 and 26687239 have been made twice (1) by Bill junction payment from my ICICI Savings bank account[protected] The amount for above two bills were once again deducted from my ICICI savings bank account[protected]by Autodebit fecilities to BSNL- CALCUTTA TELEPNONES.

So payment have been made twice to CALCUTTA TELEPHONES against bills for 26680560 and 26687239.

My request please revert my additional to my ICICI BANK SAVINGS account & reply per return.


With Best Regards,


Deb Kumar Kar

14/2, Naskarpara Lane,

Block - D, 2ND Floor, Howrah-711103,
WB, INDIA

EMAIL: [protected]@gmail.com, debkumar.[protected]@dasturco.in

MOBILE NO: [protected]/ [protected]

I want to know the new land line no against he old no:[protected]. I am not getting any help from customer care or telephone exchange.Kindly look into the matter as it is very important.

Earlier complaint No. U2692 dated 23.5.2009 lodged in Taratolla Telephone Exchange in connection with the telephone no 2401 2399 has not yet been attended till date. The original complain was about severe disturbance in the telephone line which makes it impossible to hear the voices of either side and some times the inward calls are not available.

Dear Sir

Our telephone connection is out of order from yesterday evening . Its a very urgent request to connect becoz this is a commercial connection.
Pls treat the matter as very urgently...

Thanks & regards
Next Jessore Rd.
[protected]

Dear Sir,
While doing an important job, my broadband connection as well as telephone line is snagged by your service men inadvertantly.

Please try to restore it immediately.

With regards.


Pallab Banerjee

I haven't received my telephone bill for the landline no : [protected].Please provide me the customer id so that I can pay my bill online.

My landline No. is 24816877. Last three weeks the line has been lying dead and whenever I complained I was simply advised that "thre is underground fault and it is under rpairing". My last complained docket No.is C5812 dt 27/07/2009. When I visited concern officer I was given the same reply yesterday around 3 pm. Around 4-30 PM I saw one lineman was working on the telephone joint box just in front of my flat. I got down and asked him to check my line. He told me that your line has no fault and he showed me some open cables hanging in the telephon post down my flat. I saw wires of two cables are joined due to wind and when he detached the joint my telephone started working. He explained that in our area concerned lineman never paid a visit and whenevr any complain lodged he simply advised his hireups that it was underground fault. Such happened twice in my case. The matter was brught to the notice of concerned officer Mr. Pandey (at Ranikuthi BSNL Office) yesterday and I had requested him to take appropriate action against the line man in our area. What happend, from today morning my telephone started warning me "You are in default and your line has been temporarily disconnected". I have not committed any default and I have paid all my bills timely which could be viewed in internet. My two Bills of Internet and landline were paid on the 27.07.09 when I lodged my complaint personally.

Under this circumstances I would rather request BSNL to ask us to surrender our line and ask us why are we paying loyality to our Public Sector Company instead of going to companies under Private Sector.

my phone line is dead since 9 days.I already complain two time in BSNL office but till my phone is dead. I hope you will soon work in my complain.

my phone line is dead since 15 days.I already complain two time in BSNL office but till my phone is dead. I hope you will soon work in my complain.my phone no.[protected]

Dear
sir/madam

I would like to draw your kind attention that the payments against my telephone landline bill for 25883546 has been made twice (1) by Bill junction payment from my ICICI Savings bank accoun(TPSL Transaction ID : 4479326 )on 26 th august (2) The amount for above bill was once again deducted from my ICICI savings bank account[protected] by Autodebit fecilities to BSNL- CALCUTTA TELEPNONES(.Bill/[protected]/bsnl-kolkata/[protected]on 25 th of august

So payment have been made twice to CALCUTTA TELEPHONES against bill of 25883546.

My request please revert my additional to my ICICI BANK SAVINGS account & reply per return.


With Best Regards,
Sandip Bhattacharjee
[protected]

my tel no.[protected] i am applying broad band connections and get modem from your department on 23.07.09 but till date no body came at my home for instalations of modem and not get my user i d and password so how will i get my id & password and install modem

my telephone no.is[protected], i want to know the amount of my current bill for the month of september 2009, and also the useage charge of my broad band connection for the month of september 2009.

My residence telephone no is 24169365.For the last 3 months my telephone is lying dead!!

a)When it first got dead I complain and the same was rectified within 15 days.
b)Again it got dead and it took 1 and half months to rectify.
c)Now when it finally got rectified an auto messege is displaying "we have to pay rs 70".

where will I pay and why will I pay?????

Its a festive season in Kolkata and your so called ad "connecting people" is not supporting.

Urge you to look into and restore the line on an urgent basis.

Thanks,
Sandeep Banerjee
Reach me at:[protected]

I am also feeling cheated by the callous attitude of BSNL, kolkata authorites regarding complaints
duly docketed vide no.I-6781 dt.03.10.09.My complain is remaining unattended as a result i am unable to use my landline[protected].

I have nt received my telephone bill .

Customer ID : [protected]
Sir.
My telephone number is 25135686. On receiving my Sept'09 telephone bill, I noted with my utter surprise that an amount of Rs.107.45 has been charged as the late fine. The due date of Aug'09 bill was 1.9.09 but I deposited the bill on 5th October'09. As such, a sum of Rs.20.52 should have been charged (as I learnt from Aug'09 bill). I also failed to understand as to how the system showed the Aug'09 as "unpaid" even after making the payment.
I hope you will correct your record and send me a fresh bill so that I can make payment of September'09 bill. I also request your kind attention to this matter and inform me accordingly.
Thanking you

Dear Sir,
I have paid my telephone bill for Rs.408.00 dated 09/08/09 by cheque drawn on Allahabad Bank, Garia branch vide no 483733 dated 27/10/09 pn 28/10/09 to your authorised collection centre.
Now I cann't do my outgoing calls.
Please do the needful at the earliest for this problem.

Regards.

pallab kumar banerjee
Phone no.24305316

BSNL — LANDLINE NOT WORKING SINCE 5 MONTHS

My telephone landline No.27757906 is not working since last five months. I have no dues. The complaint number recently they gave is [protected]. Kindly rectify at the earliest.

Dear sir,
I have submitted an application for changing my land line receiver set on 18/11/09 at Behala Exchange and later recorded the claim at New Alipore telephone office on 19.1.09. The set becomes unserviceble during rainy season and at present ring is not audible, sometimes few dialing rids do not work at all. 4-5 years back I repeteadly complained but I was asked to procure personal set. I was using my personal set till 18/1/09. Now I request either a good receiver with caller ID facility should be supplied to me or take back the old set and monthly rent should be deducted in the monthly bill.

S.K.Ghosh dated.22/11/09
Telephone No: 24009793

I am from kolkata i am new user but there is no 230 Rs gprs voucher and when i am doing easy recharge then shon not success. Whats the solution

I cannot log on to my mail account

For the past 2 days my LANDLINE DIAL TONE is not ringing in its original tone i.e., a noisy & disturbing sound.Due to this my internet connection is also not working properly.it starts blinking(i.e., the yellow light:the link portion) every 5 minutes & sometimes there is no connection only.LANDLINE No.:[protected]

I HOPE YOU WILL TAKE NECESSARY STEPS AS SOON AS POSSIBLE.

sir/madam,

This is to inform you that for the past few months we are not geting our landline bill at our residential address. But previously we used to get it.So, most of the time we are collecting the duplicate bills from your office and then we are paying the bill amount. Some times the late fee is being charged by you also.

I also requested to get the bill through email and i got the bills of first two months bill through email (i.e, bills after requesting for email bill).

Please look into this matter.

Thanks & Regards,
Amritava Basu, dated 20.04.10.
TELEPHONE NO>24321889

To
The Sr. AOTR/GEN
Kolkata Telephones (BSNL)
8 here Street
Kolkata-700 001

Dear Sir, Sub: Application for refund of security deposit under telephone no.[protected]
which has submitted on 21.04.2010 vide receipts no. 75225 in the name
Usha Sharma.

This is for kind information that, I have submitted surrender form for my above land line and it is very pathetic that yet I did not received any refund as my security deposit amount but yet your department has been sending me monthly bill and that I received on 20.05.2010

You are therefore requested to follow up the matter and arrange my refund of security amount under above related land line phone.

Kindly acknowledge it.

Thanking you,

Yours faithfully,

USHA SHARMA

My phone number is 25428846. I have a broadband connection from 7/09/2009 till today. From yesterday my modem is not working properly, in every 5 or 10 minutes link led is blinking and the connection stopped. To connect again I have to need to type the password in many number of times. please help me.
Nilima choudhury
25428846
barasat
nabapally

Dear Sir,

Please ignore the earlier mail

my telephone no[protected] is dead since last 07days.

I hope you will service my telephone as early as possible.

thanking you,

Jawahar Lal Kamboj

8, Commercial Road, Kolkata-700022

OUR PHONE NO. IS[protected], OWNER IS AMAL LAL DUTTA, ADRESS- 56/2, SODEPUR 1ST LANE, KOL-700082, BEHALA

FOR PAST 14 DAYS, INCOMING CALLS CAN NOT BEEN RECEIVED. WE HAVE MADE MANY COMPLAINS, BUT NO RESULT.

BSNL — response to consumer queries

It appers that BSNL, a previous Government Dept is sure to face the fate of dinosauers, that is extinction.The Company is not accustomed to treat the consumer with respect and has not come out of the mind set of the government. They are habituated with ordinery citizens queing up for services doled out by a government with scarse resources. Rampant corruption prevails at all levels-its lower level personnel do the most routine service only for some bakshish in return. I had th eexperience of paying bakshish too return an instrument after surrender of land line.

The management of BSNL should introspect whether they can do any thing equal or better than what the private telcos are already doing.They have gone down in the rankings and survive on governmental and PSU customes. Infact for a country like India and its common people a government telecom company is very much essential. But BSNL with its culture and attitude is not the agency for the same.Its personnel were goverment employees.who have no respect for the consumer. Its web sites and response mechanisms are the most ordinery,in fact they are unresponsive.Better dismantle the entire out fit and create some thing new would be the solution.

Rahabar Ali Shah
Most respectfully I beg state that my bsnl no [protected] is not supported out going call .so if kindly supported my said number for out going call. I shall ever remain grate ful
to you.

MY ADDRESS IS 99A THAKURPUKUR ROAD.KOLKATA- 700063.NEAR CHECK POST BURIAL GROUND.
WE HAVE RECEIVED WORK ORDER FOR NEW CONNECTION OF BSNL LAND LINE DATED 28/03/2012
ORDER NO.[protected] BUT TILL DATE 08.06.12 WE HAVE NOT RECEIVE ANY CONNECTION FROM BSNL.

MY MOBILE NUMBER IS [protected]-PREPAID. FOR THE LAST THREE DAYS EVERY DAY MY NUMBER BALANCE IS DEBITED BY RS 5 MENTIONING IT HAS BEEN CHARGED FOR VALUE ADDED SERVICES WHERE I HAVE APPLIED FOR NOTHING AND SURPRISINGLY I DO NOT KNOW EVEN WHAT I AM GETTING. I AM TRYING TO COMPLAINT IT TO CUSTOMER CARE EXECUTIVE BUT NO ONE IS PICKING UP THE CALL. KINDLY STOP THIS.

BSNL Broadband Complaints - Frequent disconnection in broadband connection
Review all BSNL Broadband complaints
BSNL Broadband
Posted:[protected] by A.Sundaresan [send email]
Frequent disconnection in broadband connection
I have made innumerable complaints regarding the poor performance of BSNL broadband connection on my phone no[protected], the DSL light frequently disappears and the broadband connection stops, many a times staff have turned up but have not solved the problem, they say that wiring is to be changed but take no action. Further it is surprising that the dialup connection works fine, I have compliant so many times regarding this issue.but no one take care of this issue.
Pl take the complain seriously and take appropriate action on priority

I am also having the same problem of frequent disconnection of broadband. I also lodged comlaints. BSNL technicians say that the problem is with wiring. But, as and when the disconnection occurs, I am rebooting the ADSL Modem and I am getting the connection immediately. If the problem is with wring, how can I establish the connection every time I reboot the modem? In my opinion, the problem may be with modem or setting. Alternatively, BSNL may be designating the catogory "connection on demand". If any one has found a solution, please publish in this column to help others to set up the modem properly.

bsnl Broad bend. — frequent disconnection & now failure.

We have been using the internet connection for the past few months.It is taking much time to connect even if connects immediately after sometime it is disconnecting. From the day one we are having the problem of disconnection of the network immediately after working for sometime.Also this connection Ihave taken at my residence for use of my family.Every time due to failure after some time all are geting depressed.Kindly give us tip to rectify our selves and contect nos & person for the guidence.At present connection is not working.
17, Anshubunglows, Vasana road. Ph No. 2252036.

Bsnl Broadband Connection — Regarding disconnection of BSNL BroadBand Connection

I want to disconnect the bsnl broad band connection and out-going calls for the following billing address:

TelePhone:[protected].

P Pushpanand.
H-NO-40-42.
vasanth vihar
moulali
secunderabad 500040.

hi mail me your email id i have the solution for that no need to talk to bsnl guys .u can change the settings and make it work my id is [protected]@gmail.com

sir

there r some mejor tecnical problam in my bsnl broadband services...i have rittened more then 50 time complaided at ur department frm taragar, jodhpur bsnl office bt no actin fr my complain ...?

knw plzzz action on my complain & request ...?

[protected]

even i also have same problem .. after manual complaint the officers not at all responding in bsnl office at ILKAL Tq Hungund, Dist Bagalkot. my no is [protected]

even me is facing the same problem of frequent disconection

I am also facing the same problem. but no one is able to resolve it.

BSNL Broadband — Frequent disconnection of broadband connection

I have bsnl broadband connection it is always disconnecting pls solve the problem...
It is happening from 1 week..

I P.S.Kumthekar user of broad band services. Sir It is totally failure in Govt. colony here in Gopalpuri. We are fed up of your services. You just give large adds on road, but it is not working. You should have a proper system in this regard.
Costomers are totally fedup. We have to make up our mind to shift to reliance or other private providers. You just go on with your great banners.

I am also having the same problem of frequent disconnection of broadband last two months, I also lodged comlaintsin BSNL But, as and when the disconnection occurs, I am rebooting the ADSL Modem and I am getting the connection immediately. I have made innumerable complaints regarding the poor performance of BSNL broadband connection on my phone no [protected] (KARNATAKA, UDUPI, KUNDAPURA, NADA, GUDDEANGADY EXCHANGE) the ADSL light frequently disappears and the broadband connection stops, many a times staff have turned up but have not solved the problem,
Pl take the complain seriously and take appropriate action on priority

Regarding Phone no[protected]

Dear Sir/Madam,
I am Jayesh Prakash Joshi having above telephone number in the name of Prakash Waman Joshi who is my father.
I am using BSNL landline telephone from so many years.
Since some months I am facing problems in instrument. I have already communicated to BSNL people regarding replacement of Telephone Instrument. They are only telling that you are in que and soon your telephone will be replaced. But it is not happened yet.
Due to old instrument we are facing so much problems. We cannot communicate properly with this instrument.
So I am requesting you to please change our instrment as early as possible.

Thanks & regards,
Jayesh P Joshi
Nashik.

Regarding Phone no[protected]

Dear Sir/Madam,
I am Jayesh Prakash Joshi having above telephone number in the name of Prakash Waman Joshi who is my father.
I am using BSNL landline telephone from so many years.
Since some months I am facing problems in instrument. I have already communicated to BSNL people regarding replacement of Telephone Instrument. They are only telling that you are in que and soon your telephone will be replaced. But it is not happened yet.
Due to old instrument we are facing so much problems. We cannot communicate properly with this instrument.
So I am requesting you to please change our instrment as early as possible.

Thanks & regards,
Jayesh P Joshi
Nashik.

sir/madam
i am ashiq, i have a bsnl wirelless connection in the number of [protected] but now i need a landline for broadband. i request to the extange in kanjiramkulam (trivandrum) before two mouths they didn"t take anything
so please take anythiny to this request
your"s faithfully
ashiqshahulhameed

PADMAKUMAR.P, SREEPADMAM, KOTTIYODU, ATTINGAL.P.O., TRIVANDRUM DIST.PIN 695101

MY TEL NO.[protected].

THE ABOVE TELEPHONE IS NOT WORKING SINCE 19/08/2009.SEVERAL COMPLAINTS ARE MADE AT ATTINGAL TEECOM OFFICE.BUT NO USE.PLEASE TRY TO TAKE NECESSARY ACTION TO REPAIR THE SAME OR DISCONNECT THE PHONE AFTER GIVING ME THE ADVANCE PAYMENT AND THE ADVANCE RENT PAID BY ME.

Sir,
I have telephone connection-[protected].I applied for Broad Band 0n onam season at Mela attracting a lot of benefits.But not give any thing till this time.Got connection on 8-9-1009.Without asking me -they included me in rental scheme and take money for instillation and fixed deposit for Modam.I give an application at Kallambalam office on[protected] that please avoide me from the instllation charge and fixed deposit and include me in purchase type but yet now ie 0n[protected] they told that your application not accepted ie the last day of remittance.
They will not give the following offers
1.One month rent free
2.Caller ID phone
3.Excemption from installation charge.
4.Rent of Modam-by changing it into purchase type.
Please hear this too
My Phone not working for the last one month.We can dail from this but the others can’t hear what I am talking.
I complaint many times they they not did anything for this.
They will cut the complaint without asking us.
On[protected] I went pallickal and told that we have no use with the phone because it is not working.At that time the JTO told me thar if you have no use you go and give one request at Kallambalam for disconnecting your telephone.So I went and give request at white paper.
While enquiring from Kallambalam to Pallickal they told that we shifted the connection from top to bottam.It is not correct.They give connection in the ground floor.
Please give necessary directions to solve this.
Sankaran Nair([protected])
Madavoor puthen veedu
Madavoor-Pallickal.P.O.
[protected]@gmail.com
M.[protected]
I went to TVM CG on[protected] and give complaint but they stant for not consumer grievence (CG) but for Depatmental grievence(DG)

Sir,
I have telephone connection-[protected].I applied for Broad Band 0n onam season at Mela attracting a lot of benefits.But not give any thing till this time.Got connection on 8-9-1009.Without asking me -they included me in rental scheme and take money for instillation and fixed deposit for Modam.I give an application at Kallambalam office on[protected] that please avoide me from the instllation charge and fixed deposit and include me in purchase type but yet now ie 0n[protected] they told that your application not accepted ie the last day of remittance.
They will not give the following offers
1.One month rent free
2.Caller ID phone
3.Excemption from installation charge.
4.Rent of Modam-by changing it into purchase type.
Please hear this too
My Phone not working for the last one month.We can dail from this but the others can’t hear what I am talking.
I complaint many times they they not did anything for this.
They will cut the complaint without asking us.
On[protected] I went pallickal and told that we have no use with the phone because it is not working.At that time the JTO told me thar if you have no use you go and give one request at Kallambalam for disconnecting your telephone.So I went and give request at white paper.
While enquiring from Kallambalam to Pallickal they told that we shifted the connection from top to bottam.It is not correct.They give connection in the ground floor.
Please give necessary directions to solve this.
Sankaran Nair([protected])
Madavoor puthen veedu
Madavoor-Pallickal.P.O.
[protected]@gmail.com
M.[protected]
I went to TVM CG on[protected] and give complaint but they stant for not consumer grievence (CG) but for Depatmental grievence(DG).They did'nt take any action till this time.
When I came there "they told that they will solve all problem and told to remit the amount Rs.3347/-
After remitting the changed their attitude.
I never remit telephone bill with fine.This is the first time that I am remitted with fine.
I remit the amount for one year with their offer.So I am forced to continue as a BSNL customer - one more year.
If the resposible persons not consiider this kinds of matters -no doubt this BSNL company very near future came as of like KSRTC and the like.
If continue like this all the complaint persons will unite together and forced to form against an ABC ie ANTI BSNL CAMPAIN and please remember it willhelpful for private sectors.

Name : Leela Kumari
Telehone No.[protected]
Place Attukal, Trivandrum

The above telephone Number has not been working since[protected] Please take necessary action to repair it

regards

Leela Kumari

respected sir,

I'm land phone and broadband costumer[750/unlimited plan]

sir, 2 week had my broadband connection downloading totally complained[error]

my computer and browsers have not problem,

please rectify my complaint sir.

my land line connection no:[protected]
name: sivanandan
place: poovachl [near alamukku]


your's faithfully

sivanandan

I am a consumer of BSNL coming under Kavalayoor exchange.My Consumer number is 343519and my telephone is[protected].
The fault of my telephone had informed the exchange authorities by my family members. But there is no use.
Therefore so many complaints were registered before the various offices of BSNL.All efforts become failure.On Septembeer 19th 2010.I registered the complaints as docket number T 716, but there also no use.My BSNL telephone is still out of order

my telephone no 2416722 is going out of order for nearly ten days in every month. Now this is out of order from 20/09/2010.when they will make it alright?.

bsnl attingal officers are doing their work without responsibility, i gave an aplication to add wireless internet on my telephone on month of august 2011 not yet they will come to install the program, everyday we call in office, that time they will tell we will call after some times, or we will come afternoon this is always their answer, i think they are not know to install the programs on computer, so they are refused to come, next step is in my mind that will affect their job, then only they will do their jobs, if they are not take enough action i will complaint to their bsnl head office

My Telephone Number is[protected], last two weeks not going any outgoing calls.

I am a regular user of “BSNL land phone” in kerala (trivandrumAttingal exchange) (Tel no:[protected].From the month of[protected] I regularly complained to BSNL Attingal about my telephone fault, rom to still there is no repair is done. Broad band internet is also not working. So I need your kind help.

Name : Radha Raveendran
Telehone No.[protected]
Place Near Technopark main gate. Kazhakuttom.

I am a BSNL broadband customer with phone number [protected] (Kazhakuttom) My internet connection is very poor from the past 6 months. I have been registered complaint against this several times.(more than 25 times).Still no proper maintenance done from the authority. still my internet cut several times in hour, that is recently complaint. Last several complaints are for no internet connection. Technicians are coming and telling like lines are not working properly. please do the necessary action.

How to check the Unbilled Call usage for the phone

I want Details usge of my bsnl landline connection from taking connection up to this month please send details

My Land line number is[protected]. and[protected]

please tell me how to check my landline bill of current month's as well as previous monhs one...

thanking you

Dear Sir,
i want[protected] at 9:00 to 10:30 am receving call number please send my email address
My land line phone number is :[protected]
my city is : Dharmavaram, Anantapur (district) 515671.

Thanking You Sir

how can i check my land line bill of previous month...

How to check the Unbilled Call usage for the phone

How to check the Unbilled Call usage for the phone

please tell me how to check my landline bill of current month's as well as previous monhs one...

thanking you

Dear Sir,
My Land line number is[protected], how can i check my land line bill of previous month...

Dear Sir,
My Land line number is[protected], I can check the braodband usge for bsnl. But How to check the Unbilled Call usage for the phone?

how can i check my landline bill online..

bsnl landline bill details june,

how can i check my landline bill online

I want Details usge of my bsnl landline connection from taking connection up to this month please send details
my land line no. is[protected]

how i can check my usage of calls made and use of broadband.my no. is [protected]

how i can check my usage of calls made

how i can check my landline usage calls both current month and the previous month.

how to check the usage of BSNL land line calls for billed and unbilled my land line calls.

Dear Sir, how to check the unbilled call usages for the phone, my no is [protected](Broad Band Plan)

Pl let me know that how much free calls are left or how many calls i have already made. What is the sources to know

Pl let me know that how much free calls are left or how many calls i have already made. What is the sources to know...?

If cell phones can indicate usage of phones instantaneously by indicating the charges for the calls made and the total billing so far, is it not possible to find out same way thru a portal, the usage of landlines and the total bill ( of the current month) on a daily basis ( if one wants to) by a BSNL landline user? It will go along way in helping a customer to monitor the usage of his phone.

Pl let me know that how much free calls are left or how many calls i have already made. What is the sources to know

I can check usage of my broad band connection (In website www.data.bsnl.in). But I am unable to check my landline usage. Kindly let me know how to check my landline call usage. Is there any website to check the same as for braod band usage? If there is any website kindly let me know.

regards

Arun Das

Pl let me know that how much free calls are left or how many calls i have already made. What is the sources to know

I can check my broadband usage thru www.data.bsnl.in. How do i check my landline calls usage.
Regards

U can check your call usage through meter reading... call to 1669.. in karnataka..

Hi
I can check the braodband usge for bsnl. But How to check the Unbilled Call usage for the phone?

how to check received calls history in landline as i missed one important call i need to check the number, please provide the details on this.

sir, please tell me, how to check the usage of land line phone details with dialed no for billed and un billed of my no,[protected]combo plan 500)

nil

But I am unable to check my landline usage. Kindly let me know how to check my landline call usage. any website kindly let me know.

regards