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[Resolved]  BSNL Chennai — Poor customer service

My landline is not working for the past 15 days I almost register my complaint every alternate day online and almost followup with Keelkattalai exchange. None of the officials have ever called us to followup with the complaint.

I requested them saying I have two senior citizens at my home and phone is essential for me to keep them in touch. But totally a lethargic and casual approach so far.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  20 CommentsShareTweet

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video pr house — bsnl telephone repairing immediately

Dear sir,

the bsnl tel. set of land line no[protected] is out o[censored]se for a long time.One senior citizen uses this line.( She is mother of Surekha Basu.).She lives alone in the house.

She had already made a complain to the bsnl office at kol--34 three months ago.Till now there's no response.

Do you send your representative immediately or she has to survive like this?

Regards.
Sujata Nag.
[protected].mobile.

BSNL CHENNAI — SERVICE DISSATISFACTION

Sir,

I have been receiving a bills without detailed information. At one point i came to know that my bill amounts not correct. i tried to find out the problems but i was helpess to find the details. Then i have been applying for a detailed (itemised) billing information through making various calls to customer service number and even sending written request but the results is nil. I found the BSNL is providing one of the worst service in india. I just frustrated by the BSNL's service.

I kindly request you to arrange me a detailed billing information, so that i could find out where the actual problem in billing.

thanking you
Dear sirs,

in my telephone 27430499 not working more than one month i will complaint four times

but not solved the problem my telepone not working now

appricate your earlier action for the above

BSNL — Poor Customer services/or no customer services at all

BSNL is pretty agressive when it comes to advertising their broadbands n other services. Be careful, do not fall in this false trap because they only know how to advertise and sell products, they do not undertand or even aware of customer services concept. God! help you if they disconnect your services. Once our phone was internet was out of order for more than a month...after much persuasion managed to get it fixed.. but here we go again

BSNL people disconnected my phone and internet AGAIN. Reason- I am still trying to figure out? My bills are all paid. So far I have called 7 times at[protected] to register my complaint. Every time I get the same answer, your phone and internet will be fixed today and this is going on since Friday (31/07/2009)..I know so far it's just 7 calls and 3 working days..I just trying to prevant these 7 calls to 50 and 3 days to 30 days or years.
Can I get some help here??

Thanks!
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Dear Sir,
We have a telephone connection[protected] residing in Kamalapuram Agraharam, Omalur Taluk, Salem Districk. For the past couple of weeks our landline connection was down. I had informed the customer care for 6 times(1500) and i had also informed the Omalur J.E for couple of times. NO ACTION has been taken so far. We are totally DISSATISFIED, FRUSTRATED and TIRED with the Landline. BSNL line works in all of our neighbor houses. Only in our house, it doesn't work.
Though we have 750 Unlimited Plan, the broadband line is deadslow.
Please Act on this IMMEDIATELY.

Thanks
J.Govindarajan.
dear sir the chennai bsnl give very poor service now. our land line no is 25593787 morethen 10 times i was give the complaint always thy are giveing the complaint number only tel me whats the use only giving the complaint number without service now the land line is not working and the broadband also not working I am Paying the bill if not working the line aswell so kindly do the needful ASAB

Thanks
Parvea Baig
Sir,
My mobile no:[protected] . I've subscribed for NEW YEAR'S PACKAGE inadvertently thru 53030.I've unsubscribed it later after couple of days.But still they're deducting my prepaid balance of rupees 5/- for every message. Even i've dialled customer care and registered my complaint(COMPLAINT NO:CH[protected]---5 times ). But still it is in pending.
I feel very bad towards this feedback to me.
Pls do the favor as soon as possible
my telephone number 24748402, not functioning poperly(level of noise is higher than voice), kindly do to needfull.
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my telephone number 24748402, not functioning poperly(level of noise is higher than voice), kindly do the needfull.
My house telephone number is 26376073 & it is not working properly for more than weeks time. In this connection i have
contacted phone no 26251191& got the Joket number has
56050697. I use to contact daily in the above number & getting
the reply as the coplaint has been already recd & confiming the
the given joket number.
Regret to inform you still not repaired.The details of the complaint
given below

1. Unable to hear the voice properly while talking. Some noise
noticed always.
2. Some times the line is dead.
3. Ringing sound vary from low to high.

Pl treat this as importent & do the needful immediately
& Confirm.

MATTER VERY URGET.
Dear sir,
i m a resident in mugappair eri scheme hig ii no 929 7th cross street
mugappair ch-37 my landline no is 26533452
On the beginning of feb month metro water connection commitee had digged the ground for their connection they have damaged many tele cables . i had complained to all ur customer service but they r rediuclous in responding to us it has become nearly one month no action has been taken till now v all residents r suffering without net connection and tele connection sir . not even a single action is taken against this . i hope u will take necessary actionn against this sir



Thankingyou

R.VINOD
Dear sir,
i m a resident in mugappair eri scheme hig ii no 929 7th cross street
mugappair ch-37 my landline no is 26533452
On the beginning of feb month metro water connection commitee had digged the ground for their connection they have damaged many tele cables . i had complained to all ur customer service but they r rediuclous in responding to us it has become nearly one month no action has been taken till now v all residents r suffering without net connection and tele connection sir . not even a single action is taken against this . i hope u will take necessary actionn against this sir



Thankingyou

R.VINOD
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I totally agree. BSNL is the worst telephone provider I have ever faced. God kow when they will improve. Today I have been calling them multiple times. Either it will say all lines are busy or it will connect two 2 associates at one time & then both of them will put the receiver down. This is the worst worst organization I can think of

bsnl broadband thiruninravur — no customer service

Last month i registered a complaint regarding the out of order of our bsnl landline phone[protected] to the S.D.E of the bsnl office in TIRUNINRAVUR. Still no response to our complaint.Whenever we call him he tells some reason or the other for not attending our complaint but he never takes further actions on our complaint.
The mobile no. of that S. D. E. is [protected]. Kindly take severe actions on him.
FROM 22 OCT TO 31 MY LANDLINE AND BROADBAND CONNECTION LOST.
I MADE COMPLAINT(NO WEBBF[protected] WITH THAT EFFECT THEY GAVE SOME DIVERSION CONNECTION TO MY LINE .IT WORKED FROM 1NOV TO 4 NOV.AFTER THAT PHONE IS OUT OF ORDER FROM SATURDAY I MADE CALL TO EXCHANGE BUT NO PROPER STEPS TAKEN TILL NOW.TODAY ALSO I MADE CALL THEY SAID PROBLEM WILL BE CLEARED BUT TILL NOW NOTHING IS CLEARED.
COMPLAINT(WEB/BF/[protected].
IM TOTALLY UPSET WITH THE SERVICE FROM THIRUNINRAVUR EXCHANGE.
TILL NOW 15 DAYS I M WITHOUT CONNECTION.
WHY SHOULD I PAY RENT FOR UNUSED PERIOD?I NEED PROPER SOLUTION FOR MY QUERIES
MY NUMBER 26341303
I requested BSNL to shift my connection from my old location to new location. I'm with unlimited broadband plan (Rs.999). Its been more than 10 days from the date of request, still nobody cares. I tried to call BSNL 1500, 198, and local exchange numbers (madipakkam, chennai) but nothing responds. They said it will take only 3 days to shift the connection at time of request. But no one in BSNL cares. Nobody realizes that "customers are important". Now i'm planning to change my connection to another broadband provider.

Thanks.
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My house telephone number is 22582236 . The telephone is not working for more than six months. I have given complauints many time. The phonefault is not yet rectified. We got broad band facility. It is functioning smoothly. Finally, on 28/02/2011 Telephone Technician came and attended but still repair is not rectified. Please depute trained people and rectify the fault immediately. The telephone receiver is very old and this also to be replaced. Matter uis most urgent. If it is not rectified I have no other option except to surrender.
i go to bsnl office, madurai, make the payment by way of cheque, on 24/2/2012, i go to bsnl office, 3-30 p.m . But the counter person told me after 3-30 p.m (15:30), we dont collect any cheque . Then i call to customer care no 12728, that people told me up to 4.00p.m we collect the Cheque, then we check the bsnl office, that people told the same answer, up tp 3-30 p.m only.

The working hours board also dipslay 3.30 p.m only.
we are the customer, we followe only correct information shared.

customer care cell told me, (4.00) that is the right time, so that people change working hrs. time in board(Notice board).

we can get our right at the spot

it wii not happen in future, As a customer.

BSNL — more than 15 days shifting connection not connected

more then 15 days ready to go my request for shifting my land connection [protected] im not get a connection, Need take action to give a Connection fast

bsnl is always slow why?
BSNL CUSTOMER SERVICE IN ANNANAGAR DOES NOT KEEP A APLLICATION FORMS FOR NEW CONNECTION. IF ANYBODY INTRESTED IN NEW SIM THEY SHOULD DOWNLOAD THEIR OWN APPLICATION FORM AND FILL IT AND GIVE IT TO THEM. EVEN THEIR WEB SITE IS USELESS . SUPPOSE U WANT TO CHOOSE A NUMBER U DONT KNOW THE NUMBER BELONGS TO CHENNAI REGION OR OTHER REGION. IF BSNL GOES LIKE THIS THEY WILL BE WIPED FROM THE MOBILE MARKET. JUST BECAUSE GOVERNMENT GIVES SOME PREFERENCE TO THEM THEY CANNOT TAKE EVERY THING FOR GRANTED
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    Customer satisfaction rating
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    Complaints
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    Bharat Sanchar Nigam [BSNL] Phone
    +91 80 2213 3200
    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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