Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Our landline number[protected] has gone dead. We have tried using the toll-free number for complaints[protected] but it is forever busy. The online customer care link does not work though my daughter is a registered user.

We have lost the mobile number of a person in the Bhaura exchange so we are unable to call them to report the complaint. It is very inconvenient to have to go through so much trouble just to complain about bsnl. Their online portal never works for complaints.

MY LANDLINE BSNL PHONE NO.[protected] IS CONTUOUSLY DEAD FOR LAST 3 MONTHS. I HAD MADE WRITTEN COMPLAINTS ON 10 TIMES TO GM BSNL KANPUR, SDO BSNL MR. YADAV, MANDAL ABHIYANTA BSNL MR. S.C. SHUKLA AND PRO MR. SINGH AND I MET ALL OF THEM 10-10 TIMES. I ALSO SENT 50 SMS EACH TO ALL OF THEM AND TELEPHONED ALL OF THEM 15-15 TIMES. I HAVE ALSO SENT 10 FAXES TO GM BSNL KANPUR BUT ALL OF THEM ARE SO CORRUPT DISHONEST SHAMELESS AND USELESS THAT NO ONE HAS RESPONDED EVEN ONCE AND MU PHONE NO.[protected] IS CONTINUOUSLY DEAD FOR 3 MONTHS. PLEASE TELL ME WHAT SHOULD I DO NOW. IF YOU ALSO DO NOT HELP ME IN THIS MATTER THEN YOU WILL BE OF THE SAME CATEGORY.

UMESH MOHAN DHAWAN
ADDRESS 13 / 134 PARMAT KANPUR

I observe that though i have not subscribe any additional service, my prapaid balances are deducted without any information ( mobile no [protected]). I lodged the complaint on 15 Aug with BSN vide complain no H150R716207. In spite of my repeated contact and request to BSNL on 17, 18 & 19 Aug 2011 the same was not looked into and again my balance has been deducted ( vide msg from No[protected] BSNL should refund my Rs.120 towards this illegal deduction and deactivate all addtional services. I may be contacted over email [protected]@gmail.com.

Incidenatlly i have once again lodged three complaint with BSNL vide no H 220R728130 & H 220R728122 & Cellori800 on the issue. I have not been conatcted by BSNL till date

R/sir,


my landline phone[protected] is not working since last 20 days.We are using a borrowed instrument from a friend and are using.We have complained many a time at 198 but it announces that the complaint is rectified the next day but its not . exchange calls tell that they are bringing the instrument but no body came yet.
please consider this problem as early as possible.

Thanking you,

Yours faithfully,
N.K.M.kumar

A few months ago, one day, somebody called me over my BSNL landline Telephone and offered Online Games of BSNL. He told me that he was calling from BSNL. I was made to understand that these games were offered online free of cost (and, as the call was from the Govt owned BSNL, I had no doubt on this); and then he asked me to do certain operations on my laptop, and did as he was asking me to do (as I said, I had no doubt, as the call was from the BSNL). Thereafter an amount of Rs.200 was charged to my Telephone Bill every month (which I could observe only recently, in my BSNL Telephone Bill No.[protected] dt 06.08.2011; TELEPHONE NO [protected]; BSNL ACCOUNT NO. [protected]; and my BSNL CUSTOMER ID NO [protected].

The way the innocent users of landline telephones of the reputed BSNL are being cheated is to be viewed very seriously; or else, the reputation of the State-owned BSNL will be NO MORE. Hence, the Authorities concerned may please look into this entire operation of booking innocent clients of the BSNL; take steps for IMMEDIATE STOPPAGE of this fraudulent practice being thrusted on the gullible users of BSNL landlines.

I also request the concerned Authorities of the BSNL to arrange for adjustment of the amount of Rs.200 per month that was charged to my Telephone Bill (reference/details given above) to my future bills (amount charged need not be refunded; but could be adjusted to my future Bills). This amount of Rs.200 was charged for the last 4/5 months; hence, the total amount that was charged may please be adjusted to my future Bills. I never utilized any games - Online or otherwise, please note.

Yours truly,
Mohammad Abdul Whab

Dear Sir/Madam

I am Keyur Pensalwar. I have BSNL 2G connection .My cell No is [protected]
On my number CRBT service activated automatically.Rs 2 is deducted From my Account Every time In a week or at any time automatically So I have given SMS UNSUB ALL to 56700 and also registerd complain in Customer Care To deactivate this services on my number.For many of times but no one is caring for that Every time just they Suggest that no service is activated on my account kindly i request u to take care of my complain Hoping Kindly,

Most important nobody is responded from customer care BSNL.


Kindly do the needful.


Regards,
Keyur Pensalwar.
Latur, Maharashtra,Udgir

From 15/08/2011, I have been sending Short Messages from my BSNL Cell One mobile No. [protected] to many numbers including KBC No. 5252525. None of the messages have been delivered, but the amounts are being deducted and delivery reports show pending. While I contacted the Customer Care, I got a reply the line may be jammed for KBC. But 3 other SMS to other numbers have also been kept pending. After the complaint, one SMS to a private number was delivered and again the blockade has started. When I send SMS from Airtel mobile to KBC the same is instantly delivered. So, the Logic of jammed lines since 8 days is un-explainable. If the statement is correct how the SMS charge is being deucted from my prepaid mobile.

Hello,
I am using BSNL number([protected]). n ma problem is last 1day I not able to send message.
Actually I m doing some setting for Internet. so please solve ma problem. :(

I have a BSNL 3G 7.2 Mbps modem.. Last month on 28th July, i recharged it with 1100 with a scheme of 10GB usage per month. On 19th August, my connection was terminated stating that you do not have sufficient funds to establish this connection. My total usage till date has been 4.02GB as per BSNL modem itself with 10 days remaining for usage. When i spoke with the customer care they said that they will fix it in next 24 hrs and i will get 6GB usage for 10 days.. but till date nothing has happened yet. My modem number is [protected]. This is not the 1st time thing like this has happened and worst part is that BSNL's customer care agents sit there just to sleep. Most of the time they were yawning over the call and dont think anybody is bothered abt it.
Kindly advice.

Regards,
Manish

SIR,
MY NAME IS S ARUNAGIRINATAN, I AM BSNL PREPAID CUSTOMER FOR MORE THAN 10 YEARS, AS THEY WERE DEDUCTING UNNECESSARILY MY AMOUNT WITHOUT INFORMATION SO I STOPPED RECHARGING FOR MORE THAT 10 MONTHS AND NOW SINCES 2 MONTH I STARTED RECHARGING. THE VERY FIRST RECHARGE WAS RS. 98.00 AND I GOT 50 TALK TIME. THE NEXT DAY RS. 30/- WAS DEDUCTED FROM MY ACCOUNT WHEN ASKED WITH BSNL CUSTOMER CARE THEY TOLD I HAVE SUBSCRIBED FOR SONGS. THE FUN IS I AM NOT HAVE INTERNET CONNECTION TO LISTEN THE SONGS BUT

CUSTOMER NAME- MOJAMMEL HOQUE

PHONE NUMBER-[protected]

VILL- CHAKSAHAJADPUR

PO- SANMATINAGAR

PS- RAGHUNATHGANJ

DIST- MURSHIDABAD

PIN-742213


BSNL LANDLINE CONNECTION HAS BEEN DEAD FROM LAST SEVEN MONTHS. I HAVE COMPLAINT TO MY NEAREST TELEPHONE EXCHANGE MANY TIMES, BUT THEY DID NOT TAKE ANY COMPLAINT AGAINST THIS NUMBER . AS PER J.T.O ,HE IS PROVIDING TO DISCONNECT THE LINE ,THERE IS NO LIMITION OF TIME ,THAT HOW MANY TIME TO TAKE SOLVED THIS PROBLEM ,BUT AT THE SAME AREA OTHERS CUSTOMER ARE GETTING THE FACILITY,BUT IN OUR VILLAGE THERE ARE TWO OR THREE CONNECTION ARE COMPLEATLY DEAD.


I WOULD BE THANKFUL TO YOU ,IF YOU TAKE ACTION TO SOLVE THIS PROBLEM AS MUCH AS POSSIBLE.

My landline telephone out going calls are barred and says that the payment is not made.

I am afraid; that I am a senior citizen and badly required phone usage.

If i was disturbed like this; how can I trust Bsnl; where I am using past 30 years.

I request concerns to look in to this matter and resolve the problem immediately.

thanking you
Veerabhadra Rao.A

I have taken a plan 750 Home Unlimited of BSNL Wimax Internet Broadband which has been a nightmare for me.

All this started on 6 August 2011 when I was given a demonstration of Wimax Broadband by BSNL at my place. In demonstration I got a maximum speed of 900 KBps (Nearly 1 MBps) which was an amazing speed.

So, I took a Wimax connection on 8 August 2011 with 750 Home Unlimited plan and Wimax Device was installed at my home on next day by BSNL provided with my connection no., username and password. After installation also I got the same speed of 900 KBps up to next two days (evening of 11 August 2011).

And after 11 August 2011 evening the speed was suddenly reduced to 100 KBps. And on 19 August 2011 10pm the speed was again reduced to 50 KBps and now_____________ I am being provided the same reduced speed of 50 KBps.

I made a complaint regarding this to BSNL and they forwarded the complain. ZTE Technicians (ZTE is providing the Wimax device with BSNL) came to my house and they checked my device with their login ID and got a very good speed (more than 1MBps). They told me that there is no technical problem, BSNL has bounded speed of
your connection, kindly talk to bsnl, and ZTE team went back.

Again I called BSNL and told them, then they were like “itni hi speed milegi”.
If it is really so then why is BSNL confusing the customers by showing 20 times speed in demonstration?

BSNL says Wimax to be a 4G technology whereas they are providing the speed less than 3G. EVDO Card (3G) provides a speed of 80 KBps which is much more than Wimax. If one has to get 50 Kbps speed only then why should he go for Wimax.
EVDO card of BSNL which Device costs half of cost of Wimax, EVDO has a better connectivity from Wimax, I could carry EVDO anywhere whereas Wimax is a home setup. But BSNL people told me that Wimax has better speed. In my words I can say that BSNL is cheating its customers.

Apart from this there is also a major problem after the speed reduction of 11 August 2011. My Wimax Device is hardly able to get connection to its portal. Means I am not able to use its services with reduced speed also. After its speed has been reduced I am able to use internet very rarely, e.g. whenever it gets connected I can use internet until I shut down my Wimax device because after this I cant say that it will connect to internet after how many days. This problem also started after reducing the speed.
Means I am paying a worthless huge amount to BSNL for nothing. And after paying such amount I have to wait for two to three days even for checking my mail.






Additional details

As per this plan user will get a speed of 512 Kbps wherever technically feasible. Whereas in my locality there is no question of technical feasibility as I was already getting 20 times faster speed than this and also I am residing within 2km from nearest transmission (Pahariya BSNL Exchange) whereas its range is upto 15kms.

So, Kindly look after the matter and either provide me a better speed and connectivity or I would like to surrender as I can’t even browse internet with this and I have to pay a huge amount to BSNL for this worthless service.


Thanking you
Ranjan Singh
Wimax Conn. No. 2690503
Mob. [protected]
Sarnath, Varanasi (UP)

I recharged my phone number [protected] with Data Recharge voucher 4200 on 20/07/2011. Its worth rs.4200 and provides 6 gb internet data usage limit every month for 6 months. Basically according to plan, my gprs account should be automatically recharged with 6 GB data allowance after every 30 days. I got the first 6 GB as soon as i recharged. but after 30 days were over on 18/08/2011, my GPRS account was not recharged with another 6 GB data. The customer care representatives are a bunch of clue-less persons who know nothing about their own products. Even after calling 20-30 times I did not get any kind of help from them. Please help. I will never ever use BSNL.

Phone number -[protected]
Sim number[protected]
Date of recharge- 20/07/2011

Hello,

This is Pranoy Sinha (pranoy.[protected]@gmail.com) from Khardah, kolkata -700116, a web developer by profession. My PC is running with WIN XP with SP2. I have purchased a BSNL 3G SIM Card with Teracom data card - model no: LW273 (having speed 7.2 mbps mentioned in the device) on 30/5/2011 from a BSNL exchange here in Barrackpore,24Pgs(N), West Bengal.

Till today (20/8/2011) i am not really getting good service...

I am ordinary user of BSNL Broadband , the phone was dead I complained after so many request they come make the phone but braodband is still not working. I again sent my brother to telephone exchange to my brother to request to clear up the problem but our great government people (Mr. Yadav, Line man of BSNL, Sunder Nagar Exchange, Raipur) show they shine and again not responding. I tried to call Mr. Ghanekar (SDO of BSNL, Sunder Nagar, Raipur)...

sir,
My office telephone no. is 2787787 is instrumentally faulted on[protected].On[protected] i submit a complaint in tele-exchange at thiruvankulam.I contact many times but my phone is not replaced. Now my office work is done only by call diverting facility.
So i kindly request you to replace my phone immediately.
yours faithfully,
J.P.Menon
Astrologer & Columnist
Kallampparambil buildings
thiruvankulam p.o.
ernakulam-682305
Mob.[protected]

Sir this is pankaj gupta from jaipur. sir i am using bsnl sim card. Sir my complain is that my outgoing calls are stop without any prior information from company. sir for example if i have any emergancy than how can i call to anyone. sir when i call to there customer care they said me that you have to sumite your documents. now i hope you healp me from that problem.

I have purchased BSNL UITC card at Rs. 300 through bsnl's online portal. I made mayment through my Debit card of HDFC bank. After the online payment no transaction id was gives to me and there was an error saying like Server timeout or something like this. I checked my bank a/c and saw Rs. 300 has been deducted but my phone was not recharged with that card. Called BSNL cumstomer care several times at different numbers ie. [protected], [protected], [protected], 197, 1503, [protected]. No one was able to provide any answer and directed me to others. Now i feel like cheated by our own national teleservice provider BSNL.

I am from Kolkata, My mobile number is [protected] where i tried to do the recharge.

Please help me get back my money.

Telephone Instrument always out of order and when ever we complaint no one listen and verbally say we will send person but no one coem to home and repair just make money BSNL kadi branch and cheating with Customer and they are not cancel also when we request to removed al garbage............so sad for us. better Govt can change whole Staff or make officially corruption allowed to staff to do some work for people.........