Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

Please note that I am losing my peace and patience with unsolicited calls and text messages that keep on coming every day. I am receiving upto 25-30 unwanted SMS through various companies as advertisements for various products that I do not need. Also, I do not want to receive unsolicited calls from credit card/hotels/resorts/insurance callers etc. I had registered myself in the BSNL website so as not to receive any unwanted calls, but still it is a wonder how I am receiving so many calls from so many companies.

I also want to kindly request to stop the unwanted SMS that keep popping everyday from various advertisement companies as well as this has become the biggest nuisance for working people like us. Just imagine we are driving vehicles to reach our destination and we suddenly receive this advertisement. We stop at the side of the road thinking someone in distress has messaged us and when we finally park the vehicle and see the message of some advertisement, just imagine the situation.

I hope timely action would be taken in this matter.

Regards

R K SINHA
MOB: [protected] AND [protected]
[protected]@kirloskar.com

For past few days I am facing the automatic redirection in IE browser to motive.bsnl.co.in.
I am using BSNL dataone broadband connection. Since last week, whenever I open google.com or some other site, it gets redirected to motive.bsnl.co.in. It is really annoying.

Couple of times, it happened when I was doing some online payments.
I tried installing it after downloading the software for about one hour and tedious steps. The software didnt work as it failed to detect the modem. During all these days I was calling 12678, the BSNL HELP DESK number which was answered for two weeks.

Yesterday at around 9 AM the call was answered and I was told by a lady that the software SHOULD NOT BE INSTALLED AS IT RESETS THE MODEM.

If it should not be installed then why am I redirected?

I am very disappointed with BSNL not to mention there are so many other people who face the same issue.

Sir, I Md Aftar Hussain Chowdhury, now a NRI. I need a landphone with internet connection (so I can use video conferencing with my family members) in my home of Hatikhali, P.O Borhawar. Nagaon, Assam. When I was in my home I met a big profile officer in Nagaon BSNL office but he said me no benifit to apply for a new telephone as BSNL has no scheme for extending it's underground cable towards our village from Tangia Forest village.

We have experience of a faulty telephone line since 1998 to 2006. This line was with another 3 lines using naked wire with 27 posts and the distance between 2 wires in posts were only 1.5 inch, So often this naked wire jointed and line interrupot. But BSNL always send bill and we have to paid it. Several times we complaint about it but who hear us!.

Can somone give me a hand of help to gain a fault free telephone line in my home?

BSNL evdo has the worst services in Ahmedabad.... Technical team is poor to solve any issues from the consumer side .... " Sarkari Kamkaj" ..... My complain regarding the issue of poor network coverage at Vijay Char Rasta , Ahmedabad is still not resolved from past 15 days.....

Sir,
I've registered for the Do not disturb service with BSNL. But i'm getting promotional SMS almost every day.I am also receiving SMS from UK regarding winning in Mobile draws.If this continues then I will go to Consumer Court & also File a criminal complaint.you shall be liable for all expenses.My Mobile no. is [protected]

Hello Sir

My name is Ishan Ojha. I have changed my sim from BSNL office Bajaj Nagar Jaipur. My Number is [protected] and I have converted my 2G plan to 3G.

Still I have my new sim as well as I keep my old sim. I don't understand why they provided me new sim without handover my old sim. My new sim is not activated. I have again deactivate my 3G connection due to bad signal.

please sort out this problem anyone can help me.

Thanks
Regards

My cell no is [protected] & sim no 158991538106131065802 showing Regestation failed & also no network is coming

My land line connection No[protected] provided with Broad Band is out of service from last 15-20 days. A complaint was registered on BSNL phone No[protected] with Complaint No. Ha [protected], but no one attended it. Today a fresh complaint has been registered with No.Ha [protected] as old complaint is not traceable. Please attend it urgently. There is some problem in the line, as some time we are getting incoming calls, but most of the time there is no dial tone.

Details sample of sms received in my Mobile ([protected]):

Sl.No. Date of receipt of msg Msg No etc Contents of the msg.
1 15.06.10 04.53 PM BV-53030 F1 David Beckham is player of ? F1 Football, F2 Cricket Sms F1 ya F2 ko 53030 pe & get FOOTBALL PACK.
2 15.06.10, 03.38 pm BV-56677 Saying any girl “Ur Beautiful, georgious” r old fashioned to flirt. To know new Flirt tips SMS FLIRT to 56677 @Rs2/SMS
3 15.06.10, 03.10 pm BV-56700 Enjoy the song of the day & set as ur BSNL tunes! Just Dial [protected] (toll free) & press * and 9 on ur Mobile to set as yours. Mthly sub Rs. 25, song Rs 12/mth.
4 15.06.20, 10.55 AM BV-BSNL FFOOTBALL FEVER get juicy trivia on ur mobile sms SUB DFB – DAILY, SUB WFB – WEEKLY, SUB MFB – MONTHLY SUBSCRIPTN TO 51515. Charges 2 Rs daily, 10 Rs weekly, 30Rs monthly.
5 14.06.10,10.11 PM BV-59595 Janiye ktina payr chupa hai aapke aur aapke partner k namm mein hamare magic love bowl se. Send LUV your name partnername to 59595.
In this way I am having 34 nos. sms in my mobile at present. My mobile is getting blocked to receive the messages important to me. I do not know the reasons for disturbing me in the manner. However, being fade up with these types of disturbing calls, I contacted the Customer Service Centre people over phone and as advised by them I sent one SMS “DND” to 1909. My SMS ( to 1909) was acknowledged by the concerned authorities with a reply (sms), “24/04/10 01:00 PM Your request For Deregistration (ID:27340 dated 24/04/2010) is Now Under Process –vide the contents as recorded in my mobile”. Sir, kindly let me know since when I will be relieved of such nuisance sms calls which are hindering to get me my important messages.
Anxiously looking forward for your kind and expeditious help.
With regards,
Yours faithfuly,
Madhabi Lata Sinha
77, Mistripara Lane, Bolpur
Ward No. 10, P.O.: Bolpur,
Dist.: Birbhum, PIN: 731204.
Mob: [protected].

To BSNL,

My self Mohammad Khan using BSNL Lanline connection[protected] from 12 Years, long back around 3 years back phone is started giving troubles and we keep asking to telephone exchange officer and spoken to BSNL customer care but there is no proper response and we also a bit ignored and finally few days back the phone working completely stopped and again when I ask to BSNL exchange office, they are keep making us to wait much and very irresponsible in handling customers. So I am requesting please avoid those who are very irresposible at their business and give a chance youngers of India and make move things towards in grwoing BSNL.

Sincerely,
Mohammed

Hi,

Phone no[protected]
Consumer No. [protected]

I applied for BSNL Broadband connection on 24th April at Perengudi Branch of Chennai Division, TN. At that time it was told to me by the Branch staff that the installation charges for modem and phone is free and there is also no Plan security deposit. That is the why I opt for the connection.

But when I got the bill I found the below charges has been included as
INSTALLATION CHARGES=500
BB Plan Security Deposit=750
Installation of bb Modem=250
Total of 1500 is the extra charges which have been included in the bill.

Thanks,
Shubhechh

I MY TELEPHHONE NUMBER[protected] IS NOT WORKING MORE THAN 15 DAYS, ALTHOUGH I MADE COMPLAINT ON 09-06-10 WITH COMPLAINT NUMBER 4.

AFTERWARDS I MADE SEVERAL CALLS TO RESPECTIVE EXCHANGE BUT NO ONE IS LISTHENING TO MY COMPLAINT

Hi,My name is ashok kumar.i purchased a bsnl prepaid sim on 12/6/2010.they didn't activated it upto monday night and therefore the shopkeeper talk to dealer and he exchanged my sim and they says me it will be activated in next 2 hrs.but upto this time my new number is also not activated.i'm facing so many problems because of this therefore pls activate my new sim quickly.
My new sim no is [protected]

Dear Sir,

I am herewith request to Tel. Dept. for repairing the dead Telephone which is dead from last week and deduct the rent for the same period for Tel. No.[protected] in name of Savitri Devi.

But other thing I want to know-
1. Where I complained-Because first lower stage on village exchange linemen not found and no any complain register.
2nd- on block level JE not hold the phone no register the complain.
3rd- 198 complain online registration is not book the local/village complain.

My other cont. no.is [protected].

We have Telephone cum broadband service from BSNL My landline is dead for more than a month I made complaint more than four times the service people they closes the complaints without rectifing the problems I pay my bills ontime through ECS. Why should i pay my bills without utilising the service the BSNL is Owing my money please suggest My Telephone no. is[protected]

Dear Sir,

I have lost my BSNL Sim card no. 90352
and mobile no. [protected] on dated 14.06.2010 at 11:00 AM in Varanasi. Please sir block my sim card.

My name is Dilip Kumar Pathak
Address:-
Vill/Post:- Pindrai (Pathakhan)
Dist. Varanas
Pin- 221206 (UP)

Not getting connected to internet, once the modem is switched on has become a regular ordeal for me..I need to wait till i see the internet light starts blinking..YOu will not know when the internet connection link light will blink..This happens the same when wireless rrouter is used..
Speaking to the customer care of BSNL is very difficult..As nobody answers the line...u can only listen to the music..and u need to hold the line and wait for hours.
Every time i want to connect to internet, i may not know when the connection will be established..
customer support, especially call center support 1500, 1504 is very poor..

sir,
i am a user of bsnl mobile no [protected]. About six months ago i subscribed wap service"hot model of the day"from bsnl gprs services.On 5 jun 2010 I got a message from 58888 to unsubcribe service they sent a url http://203.199.70.160/site/t.jsp?i=743 but this url not open on my phone.so i can not unsubscribe this service i want to unsubscribe this wap service.i already lodged a complaint to cust care but it was not actioned. So please unsubscribe this wap service on my mobile and requested to confirm for the same on the above mob no.
thanks
KGM Varma Ambala

hi ...tis pavan bohra...i recently purchased bsnl evdo card(cdma 2000 HSIA modem)....as per the tariff they said me that the speed will be 2.4 Mbps with unlimited download....but i dont even get 100 Kbps too....then wats the use of paying 1000 monthly tariff fee...its been one month of time i hav the same problem....atleast i should get 1.5 Mbps speed...but i dont get tat too ...having a big problem while browsing too....getting irritated because of this....either give an proper solution for this problem....or refund the amount which i paid....i hav windows xp service pack 3 n do update tat regularly....but still this problem continues...i need an proper solution for this as soon as possible.....pls do good for this problem...its really making irritating alot with this device....pls mail ur solutions to [protected]@gmail.com....will be looking for an good solution from the company....

Sir, i have bsnl broadband connection plan 299 (combo plan) , in the month of april 2010, i ask for bill to the said office (b,cas bsnl didn,t send bills at home) then i came to know that Rs 10360/- are due till the month of april, other side my phone shows again Rs 6000 for the month (may 2010), therefore total is Rs 16287/- but in the month of april my phone was tatally out of order for 17 days due to underground fault. this is indvl use at my home, the usages of my internet is very low, why this BSNL are killing to the genuine customers by genrating long bills. i will be honoured if my bill is rectified immidiately and send my portal id & password or refund my security of modem + advance rent for one month Rs 750/- THANKS