Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Here we are having a problem of non receiving Bsnl Broadband internet services to our entire city for the past two days. until now there has been no solutions for this. For this problem we have to look for private internet services. And also we the people are suffering a lot of problems , will the Bsnl people take necessary steps ASAP to restore the problem

I got a cell phone No.[protected] under Bandham plan. It offered 2000 SMSs free, 1000MB GPRS free and free calls to my landline-[protected]. Today morning when I made phone to my landline 0.03ps is deducted and when SMS to [protected] was sent between 6.30 to 7 p.m, 0.50ps was deducted, which is a clear violation of the offer under Bandham plan by BSNL. I demand an immediate enquiry into this complaint and let it not be repeated in future

I have a Mobile Postpaid Connection of BSNL. I had submitted an application to Vodafone for porting out of BSNL on Feb 03, 2011. On Feb 05, 2011 I received an SMS from Vodafone stating that BSNL has rejected my port-out application because of outstanding amount in my account. I had made payment for my bill of Jan 2011 and had attached the payment receipt of the same in my application. My next bill date is Feb 10, 2011. So, I do not have any billed outstanding. If and amount has not been billed to me, it cannot be treated as outstanding. Now to get clarification on this I have to be go all the way to BSNL office because BSNL customer care on the phone is worthless. In six years of the my association with BSNL, the first time that I got a call from BSNL Customer care was after I had put in my request for porting out. I found the entire experience very amusing. The customer care officer called me on my number and asked my name! Basic rule of customer service to your own customers - at least have his name and contact details before you call your customer up. The officer asked me why I was porting out. I simply told that to do anything - change bill plan or to get any information on my postpaid connection I have to go to the BSNL office everytime. This is ridiculous because for all other operators the needful is done simply over phone. Best part is that the BSNL call center does not even have the contact number of the local BSNL office! The officer said thank you sir and hung up. Wow.....amazing customer retention. Not sure what was the purpose of the call from BSNL. Was it a retention call or an exit interview? Why is BSNL wasting money on such meaningless activity?

Any way coming back to my complaint - If I do not have any billed outstanding on what basis if BSNL rejecting my port out request? For any unbilled outstanding, the rule states that if I do not pay the same once it is billed to me, I am liable for suspension or disconnection. What is the meaning of this harrassment? I feel really sad at the fact that an organization that has the capability of being one of the top most Telecom companies in the world is simply a waste.

Is there anyway by which this complaint could be sent to the relavant regulatory authorities?

After I sent on 24/01/2011 ( Monday at 1145 IST AM from my CellOne Prepaid Number [protected] to 1900 & within few seconds I got in my mobile from 1901 Unique Porting Code so immediately I approached Airtel Relationship Centre at West Veli Street Madurai and showed this & after checking they gave me an application form and I duly filled that and handed along with my colour photo & Ration Card ( Family ) for Address Proof and my ID and signed relevent pages and after paying Airtel gave me a sim for which they asked to pay Rs 30/= on the spot ( No receipt ) and gave a New Sim and asked me to wait till 7 working Days to change into Airtel from CellOne
But so far CellOne NOT stopped it's service & allow me to migrate to Airtel so when I enquired at Airtel Office they asked me to wait Already 7 working days elapsed from 24/01/2011 Now almost 10 DAYS
I dont know why a Govt.Unit behave like this without allowing one to migrate> It is very shame for BSNL
Mobile Service Provider>
Reason for my shifting to Airtel > I paid Rs 1046/= 0n 10/01/2006 my Calling rates are Rs 1.60 per mins to BSNL Nos & others Rs 2/= No proper Booster for this number Old Anant Live time Number
I lost so many Rupees due to BAD treat for this Old Anant Number Once they offered me 1p/sec
but from November 2010 all gone & so many Booster Changes No adjustment to this number
Please do take necessary steps> Thank you
my e mail ID ,.... ram.[protected]@hotmail.com

Sir,
I have purchase BSNL sim card (no:[protected]. To activate the sim I have made 55 rs refill as well.
I am able to receive the incoming call but don`t got any message from BSNL. Again i have refill 50 rs but it doesnt show the balance after that and it show message "your sim is inactive".

I have a 750UL Plan for Data one connection in Ambernath (Thane Dist.) which am using from 2 years on my number[protected].

And from past 2 years I have been facing the same problem with my connection i.e. I never get a constant connection, the link keeps on getting disconnected. Even when complaint is done for the same there is no proper response is given in time. Then eventually after 4/5 days ever thing goes back to normal. This especially happens when there is a long/extended weak end, and no one is there is office i.e. no net connection for entire week end.

On 2nd February 2011 I have again made a complaint for the problem which am facing from 29th January 2011. I requests the concerned authority to look into the same.

Respected Sir,

I have bsnl mobile number [protected]

It is normal prepaid card but in your system it shows as a life time card. I have called 2-3 times to bsnl care, they replying that your card is life time.

I have done recharge in may month of Rs. 19 for Life time from normal card

Than between 15-20 august 2010, I have called in bsnl care & request for normal card, I received SMS after 2 days that your card is normal

Than I recharged with Rs. 110/- & got validity[protected].


Recently I have added two land line number for FF(Friend & Famiuly) Scheme. in which I found that 0.30 paisa deducted instead of 0.20 paisa. Hence I called to BSNL care, they give me answer that your card is life time card.

How is it possible ?

Once recharge of Rs. 110/- & got validity of one year than my card is life time ??

Today 04th feb 2011, In any life time card, maximum validity given is six months from last recharge. Suppose I recharged today than also my validity will be 04-august 2011.

At the same time, My sim card expiry date is[protected] & it is due to normal card & recharge of Rs.110/- on your august month scheme. (GET 1 year validity & full talk time on Recharge of Rs. 110/)

So I request you to update your system & give right status of NORMAL CARD with expiry date[protected].

Regards

Sir
My land line No.[protected] not working[protected] to till date. sir lease help my

My BSNL Landline no.[protected] is not working from Sept 2010, Intially it was dead because of the work on road undertaken by PMC,now many connections in my buildings are working but not my number already made complaint but not entretained.Though the phone is not working I Have to pay the bill,Why should I pay the bill is there any waiver of rent in the period when phone is not working.Suggest some way . I am thinking of disconnecting it.

I have BSNL broad band connection at my home . My Id is [protected]@dataone.in. My land line number is 23605629. My complaint is Hotmail.com & microsoft.com web pages not opening. Other websites are opening . I have compainrd to the call centre two days back. After trying ceratain set up tests . I was told that the the back end people will call me over my handphone. Nothing has happened even after three days. Getting through to customer service is impossible; I end up getting only their commercial record messages endlessly either in the early morning or day time or night time . I need this problem to be solved soon. Thanks
Natarajan.G

Hi All,
Recently I have taken connection for BSNL broadband (28th Jan 2011). First two days the network was good and from third day I have issues in internet line. I raised complain in 1500 & 1504 on 26th Jan 2011 and they provide me a docket#. After that till date I am following up with them, but no one has responded back about this issue.
Even today I spoke to one of lady in the customer care about this issue (1500). For which she responded me that if you are not satisfied with the service please provide a letter to cancellation of connection in Mandaveli office.
One Sad thing is I raised complaint for resolution, but they are providing the resolution to move me to some other network.
I haven’t experienced such kind of worst service from any other servicing companies in my life time.
My number is 24610645
NEVER CHOOSE BSNL for LAND LINE or BROADBAND.. DEN YOU NEED TO SPEND MORE MONEY TO FOLLOW UP AND CLOSE THE ISSUE YOU GET.

I never subscribed for your mobile radio service .but one day i got a message saying "thank u for renewing the mobile radio" and Rs 25/- charged to me.the next month also same thing happen .I request you to stop harassing your customer and deactivate the services from my mobile immediately.My mobile number is [protected].
If this type of harassment will continue then in the era of mobile number portability it will difficult for you to get or retain customer.deactivate the services as early as possible.

MY SELF ANUJ KUMAR FROM REWARI HARYANA, I HAVE OPTED BSNL PREPAID CONNECTION WHOSE BEARING NO IS [protected], SINCE ONE WEEK I AM FACING CALL BARRED PROBLEM MEANS MY OUTGOING CALL ARE BARRED. I HAVE CALLED BSNL CUSTOMER CARE CELL, BUT THERE IS NO POSITIVE RESPONSE. SO PLEASE PROVIDE A PROPER SOLUTION. ALSO FROM BSNL SIDE THERE IS NO INTIMATION

Dear Sir,
We have my complaints to 56700, kindly active my personal greetings tunes all caller my mobile number is [protected] gujarat circle.
1. Dial 56700 IVRS Speack to welcome message.
2. Language select option ' 4 ' Gujarati.
3. Tunes select option ' 6 ' personal greetings.
4. Select option ' 1 ' personal greeting all caller start bips after voice.
5. Select option ' # ' save.
6. Select option ' 1 ' confirm & save.
7. After message ERROR your tunes not save.
my business tunes , please tunes is my mobile no. confirm & save , Start to mobile as soon as early reply possible positive.

Dear sir,
I am using BSNL KrushiCard. My all family member having this card. Some request I wish that you must apply after thinking.
1) FREE Call 100(BSNL) + 400(Other) Please consider total 500 free calls.
2) FREE SMS - Some people not using SMS but some are using more than free. If you can attach this limit with above 500. i.e. 400 SMS =400 Call Free
3) We have some old BSNL mobile prepaid connections with balance. Please allow we to transfer this prepaid connections in to Krushi & our balance remains as advance bill or Deposit.
4) Allow STD call function.
5) Apply full force of your staff, visit door to door. I will told you that any other mobile company can not fight with you. But you must provide best service to customer. I am well wisher of BSNL.
6) Many people not operating Internet on mobile. Give them some call FREE for BSNL landline only. It also useful for your landline also.
7) BSNL is old company, who give krushi plan which is very intelligent.
Due to this plan you get,
a) Fix customer.
b) People moves to BSNL from other mobile company due to krushi plan Free.
c) BSNL get fixed monthly rate.
d) You also saves your commisions on voucher. Please think on our suggestion & do it.

Sushil Ramchand Bhandari
Ashvi BK Taluka- Sangamner
Dist - Ahmednagar
Mo. [protected], [protected]
Email - Sushil.[protected]@gmail.com
Sushil.[protected]@Yahoo.co.in

Dear Sir,

We have 6 BSNL Telephone lines at our office and all these lines are dead since yesterday night. Please do the needful ASAP to restore the same. I had called up the concerned JE ( Mr.Narsimlu) of BSNL and informed him too.

Awaiting for an immediate action from BSNL

Regards
S.V.G.K.Kishore
Synsynoia Solutions
@nd Floor, 8-2-686 / A / D, Reshambagh,
Road no 12, Banjara Hills,
Hyderabad - 500 034

mobile [protected]

My name is Kallok Kr. Dey. My BSNL 3G Service connection [i.e. 3G mobile no.] is [protected]. After I recharged Rs. 1102.00, I was sent a message that reads:
'You have received prepaid credit of Rs.1102 from no.279652 on 28/01/2011 at 08:15:01 PM and your account valid till 24/08/2011 Ref No.[protected]
Time: 28/01/2011 20:12:06 '
But unfortunate thing is this still I am not having the service as promised. Many a times I phoned to the customer care of BSNL but no effective result. Last time they showed piety upon me telling the complaint number which is 6751813.
Now what is left to me - just sit idle and I shall have to believe that an esteemed organisation like BSNL has adopted the custom of cheating their customers this way. And there is none to stop them!

I am havingBSNL landline connection with number 24021543 with Broadband connection. I have taken the Broadband connection in the month of May.2006. At that time Modem was provided by BSNL and a deposit of Rs.500/- was also collected from me.

Even after 4 1/2 years also, they are charging me rental charges for the Modem.

I request the authorities to immediately stop the rental charges for the modem, since the total amount recovered so far will be more than the original cost of the Modem at that time. And naturally I will become the owner of that Modem.

Anticipating an immediate action in the matter.

Ch.Satyanarayana
[protected].

Please give me details about my deduction of money from my mobile without any information.
Due to very poor service I am unable to connect the customer care on time. Its taking more than 20 mins to connect once and the customer care operator are behaving rudely and disconnecting without solving the problem.
I Ansuman Mohapatra having docket no. A200R96550 on 20th Jan 2011 and another docket no.B01OR150874 on 1st Feb 2011 but no result is there. Also another complain in 1st week of Dec 2010, but no response from the customer care.
So please record all these and refund my money back.

i was using Excel student power pack, suddenly my plan changed to ExcelPower KTK .
i am fed up with this new power pack i want to get changed to my previous plan please do help me
in this new plan the rates are 1.20 paise to other networks its like a hell .
not even i received a sms to get renew my excel student power plan