Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I found my telephione[protected] not working on the afternoon of 13/10/09. I called complaint 1500 and nobody lifted the telephone for a long time and when the Interactive Voice system answred and asked to press 0, it went dead. After vexatious trial I contacted the local SDO (NEPZ) WHO ANSWERED ME TO MY SURPRISE THAT THJE LINE WAS DISCONNECTED DUE TO NON PAYMENT. It was a shock to me as i have been regulasrly paying and there was not a single instance of default or delay. He asked me to contact the Accounts Officer who promptly told me that my payment for June madein July by cheque was bounced. As i had all my details ready with me, I denied the charge nd asked him to tell me the cheque number and Bank. He could not give the details saying that he did not have it ready with him. I then contact the CAO and he saiid the same thing but when I refuted the charge he agreed to restore the services immediately, pending verification of the details. He assured me that the line would be restored within ione hour. Nothing happened that day and in the next day when I contacted they gave me a cheque no and Basnk ref which is not related to me. They promised to send the bounced cheque to me and a little while later told me that it was collected by me, while I had not goine to their office at all!. Obviously they had bungled and were treying to cover up. Then the CAO confirmed to me that the line was ordered to be resotred. Then I contacted the SDO NEPZ - only to be told 'He was in the meeting. I tried in vain contacting several officials who were all 'In the meeting' and no second line or thrid line official was available to get my complaint evevn listened to. Even after three days the status remains. The AO, DGM, DE, SDO, PRO all remained incognito and a stock reply that they all remained in the meeting without any one in their office to receive calls or attend to urgent matters.
What a way to attend to the requirement of a customer! Is this BSNL? Is this a concerted effort to push a loyal BSNL customer to private service provider? Is the BSNL or Ministry aware of this callous attitude? Are the Unions who are holding dharnas and strikes listening?

Dear Sir,
I have called to customercare for deactivate the BT-ONMOBILE Christian devotional subscription pack they asked to send the SMS for deactivate but it is not deactivated till now and they are not responding for the same.

My Contact No +91 [protected]

With Regards,


Arif Pasha MD

Respected Sir,
I Myself Bhargav R Thakkar,resident of Ahmedabad,Gujarat,India,Owing the telephone number[protected]of BSNL.Around on 16th september,2009,I have applied for PDSN internet access facility at Odhav Telephone exchange,Ahmedabad.The order number for the application is FWT 49770.Inspite of my constant reminders to authorities over here,They are unable to resolve my complaint.They haven't activated my internet facility.And they also dont have any technician for programming the handset to use the specific facility.Everytime I visit the telephone exchange i supposed to get different answers.They say,that no one is accountable here for providing specific PDSN facility.Now,if i get the internet connection after this much long period,i again have to visit the Railwaypura Exchange,Kalupur,to get my handset Programmed for using the facility.And the commercial officer of odhav exchange Mr.Panchal is very rude to subscribers,he said me that he is only accountable for giving the order numbers.So,is the government is paying him only for generating the order numbers?which can also be generated through a computer.He is not so keen to resolve the issues of customer,instead he only sits under the fan and listen to hindi movie songs in his pc.I immidiately want action against this person and my complaint to be resolved.Or else I have to file a complaint in Consumer High-Court.I hereby is requesting you to reply me ASAP.
Yours Truly,
Bhargav.R.Thakkar

i bought a sms booster of rs33 on[protected]. but it has not recharged & it shows a error message of THIS VOUCHER IS NOT ALLOWED IN THIS PLAN. i contacted bsnl customer care & they told me wait till 3 o' clock evening. then also i received the same error. then today[protected] they told just switch off the mobile & try after a hour. still now not recovered. now when i contact the customer care, they are telling that its a problem of them as they modified something in that so they got the mobile number & that booster card number & wait for 24hrs as they lodged the complaint (complaint number:) i asked them to rectify quickly but they arre telling its not their work & i asked for the number of concerned department. they replied its not updated to them. just for a 33rs booster how much time can i wait? and i was tensed of hearing such a reply. hope customers are king in the market.. expecting a earliest reply.

My bsnl landline No.[protected] is out of order for the last 03 days. I am trying to contact my Telephone Exchang- Model Town Jalandhar at No.[protected] but nobody is picking up tthe receiver just to talk about. I have also tried other nos. at bsnl Jalandhar but to no avail. Perhaps the authorities are busy in Deepawali ? ___ Will my complaint be listened ?

I am using BSNL broadband services for about an year now. But there's lot of problem. The server crashes every now and then, the speed is just not what it is promised.

My internet connection was disabled as i missed out on the due date, but its been more than 10 days since i made the payment its still not working. There is noone to hear my complaint.

Everytime i call them up on the customer care number, they ask to visit nearest exchange. Now how do they expect me to visit their centre as i am a working class employee. I can't afford to miss my work on a daily basis.

There's more to my woes. When i got the connection, i was told the service would be a free one, but any technical person visits charges 200 to 250 bugs as service charges.This is just ridiculous.

I don't have internet from past 15days and all my work has gone for a toss.

SIR! I wants to unsubscribe WAP actress of the day and sub actress of the day. MY mobile no. is [protected].

M sukhbir from jalandhar (punjab), and m using nokia 3110c for the use of gprs ,but from some days m unable to use gprs on my phone, an error showing on my phone is "subscribe to packet data first"m change my internet settings but nothing is working, and one other thing is that when m using my default browser then no problem in internet but when m using other kind of browser like opera mini or any application with internet then this problem occurs,kindly do something and resolve this issue.please help me.......sukhbir [protected]

I have a landline telephone connection bearing no.[protected]. I use this connection for BSNL Broadband.The problem is I am not getting my bills regularly. I need those bills for my reimbursements. I cannot use the softcopy/xerox of the original bill.
I have complained about it to the accounts officer but still i my problem is not fixed.
I have lost 4 months of internet reimbursement because of not providing the proof o[censored]sing internet.
Could you please help me in resolving this issue?

Thanks

My BSNL Landline number is[protected] , please mail me my consumer number.

Regards,
Kiran

Hello Sir,

I have a land line no. [protected] and i m using bsnl broadband home plan on the same no. Acording to our broadband plan our bill comes near 700/month but the august bill is of 2400. I complain for the same to the local office but there is no person to handle such problem. And when i asked them where is SDO they told that SDO comes only once and twos in a month. Then i tried to make call on the no. behind the bill copy. There are 8 no. but no body picks the phone. When i tried all the 8 no. several times daily then after 4 days some one picks the phone and i explain the problem to him. He told me that according to your plan you can use 1.5 GB of data so plz confirm your data uses for august month on no. 1957. I m trying to make call on 1957 from last four days but no body picking the phone.
I want to tell you that in the month of August i used internet rarely. And also 1.5 GB data is very much sufficient for us. I m also using Reliance data card in which they provide 1 GB data and our monthly data uses never goes over 0.6 GB.
I also want to tell you that our broadband connection has been disabled on 25 aug, mistakely by some one BSNL worker. When i asked him why you disabled our broad band connection they told that we did mistakely and we will activate it in 24 hour. Daily they told "AAj jaror ker dege." and so..... after 15 days on 10 sep they activate the connection.
I found that BSNL exceutive does not want to talk with customer, they behave very rudely, they are not for help, they are only for salary, sleeping and gupsup in office, they never start with welcome like in Tata Indicom ,Reliance, Airtel etc. customer care. Also they suddenly closed the call without customer satisfaction.

So Plz resolve the issue as early as possible.


Thanks and Regards

Saurabh Jain

Street Kishore Kan Sardhana
Meerut U.P. India
250342

Phone [protected]

sir,
money from my SBI acoount at gomti nagar lucknow branch was debited twice for rs 220 each, but the top up was not generated in my mobile no. [protected] on the morning of 14/10/2009, since then i have been calling your helpline but noting could be resolved kindly check and rectify
sincerely yours
D. G B Singh
3/35, virat khand
gomti nagar
lucknow

I am using a BSNL Cellone prepaid service numbered
[protected]. Once I had subscribed to the " Word of the Day" Package . After some days I noticed that I was not receiving the desired service( an sms containing a word in English ) everyday, so, I decided to unsubscribe from this service and in this concern I called the Customer Care and as par their instructions unsubscribed from it and got a message that I have successfully unsubscribed from it. But I cotinued to get the sms-s then. Then I again called the Customer Care and asked that if this service will be again renewed automatically or not because if it renews automatically a sum of Rs 20 /- will be deducted from my balance. The Customer Care executive at first was unable to comprehend my problem and later when he comprehended my problem he was unable to provide any solution. After few days I received an sms saying that if I want to unsubscribe from the said package I should call a number (given in that sms ). When I called that number nothing fruitfull happened because there was nothing helpful on the other side of that call and the call automatically ended and that did cost Rs 5 / min which was not mentioned in the sms. Today 15-oct-2009 at 06:42:41 am I received an sms from +1255020 saying "Thank you for continuing the Word of The Day Subsciption Pack. You have been renewed and Rs20.00 has been deducted from your balance. How come this happen whereas I have already unsubscribed from this service??? Is this going to happen every month???

On 25 sept 2009 some of my calls were charged @ Rs 1.20/min whereas it was supposed to be @ Rs 0.25/min as I have a promo and one sms was charged Rs 1.20 whereas it is supposed to be free as I have free sms balance. How would you explain this?

People's hard earned money is at stake and more than that people do not complain about it because of several reasons. But what happened to me is utterly wrong. Is there any way out?

please closed through 57007 sms daily come in my mobile [protected]

I GETTING DAILY MORE THEN 5 MESSAGE FROM BSNL MOBILE SERVICE EVEN AT MIDNIGHT OR NOON AT LUNCH HOURS

Dear Sir,
My complain No: L- 782 MAY 2009, ( Five month) Telephone No:[protected], not attend & satisfai your officer today.
please check my complain & quick action your telecom sttaf.

thanks



TELE.NO:[protected]

PREM NARAYAN TIWARI

NEAR JAI HIND CHOWK
F.C.I.ROAD,KAPA LODHI PARA,
RAIPUR (C.G.) 492004
MOBILE NO: [protected]

Dear Sir,

I am having a Jodi Plan from May 2009. Under which I am having a rent plan of Rs. 225/- under this Jodi Plan. BSNL provides 2 Sim to us in which we can make the free call from one Sim to another Sim or vise versa.( Only above said 2 SIM , rest of the no we have to pay as per plan 225)

1. I am facing a problem since starting itself. There is no free call type of facility On base no. BSNL charges amount for Outgoing calls.

2. Many times I have asked him to resolve the issue. Even after my daily follow-up they have not correct my bill or correct my facility.

3. Today dt.13-Oct-2009 I met with Mr. Anil Verma who sits at Windlass Shopping complex. He asked us to meet Mr. Babu lal Ji. Both the BSNL Officer treat us very well. We sits there 20-30 minutes & listen his views about the Jodi Plan. then I meet Mr. Babu Lal who sits at CTO. He pin points our querry related to the plan & bill related issue.

4. They told us that somebody has changed our plan from Rs.225 to Rs 99/-. After taking all his views he asked us to resolve our issue with Mr. Sahdab Ali to whom I have met many times to resolve our all above said issue but every time he decited us.

5. Today dt. 13-Oct-2009 I meet him & ask him that who have changed our plan. he said that there is some problem in 225 Plan that's why we have changed your plan from 225 to 99. Without any intimation. When he hold us that there is some problem in Plan 225 I called Mr. Anil Verma to ask related to the plan & ask him to speak Mr. Shadab Ali (CSR). Mr. Shadab Ali denied to speak to him. But Mr. Anil is a senior guy than he speak to him from my Phone.
When i asked him to resolve our issue he start shouting, I asked him why you were shouting he abused us. (Maa or Bhen ki gali dena suru kar diya). He also ask their security to hit us.

6. Than I meet Mr. Balraj ( GM ) he sits at Patel Nagar Exch. I raised all the things in front of his table.
I have not received any solution from him also. Because he said that we will take action or we will ask from him or you have also said something to him.....

request you to please take necessary.

Regards

Pravesh Rohilla
[protected]
[protected]

My phone no is[protected] my phone is not working from last one and half month sevaral time i had given complaint .also given writtern comlaint in your Kalyan East ast office last week.still phone is not working .

Sir,

i'm facing problem since 3 week there is no bsnl broadband internet connection. i have called the bsnl customer care twice and my complaint numbers are ([protected] date 26/9/2009) and another one is ([protected] date 1/10/2009) but there is no response from the technical person. After these i have called the kupkatpally office more than 5 times to fix my issue/proble.

Mr. Suryanarayana (Technical person) he told me to come to my home to fix the problem but he didn't turn. Some time line man pick the phone and told to me Mr. Suryanarayana is on leave but i don't know exactly he is on leave or not.

i'm getting 678 error, when i'm trying to connect to the bsnl broadband combo plan.


Please i don't know what to do for this type of late service from bsnl.

thanks & regards
Ateeq.

Good morning sir from last three days my internet is not working. so many times my wife complaint to office,but they dont solve my problem.
Every month iam facing same problem, please solve my problem parminently.

My contact no s is [protected] & [protected]

Thank you sir R.Raghavendra Rao
Sai adarsanagar
Payakaraopeta
Visakhapatnam Dt
Andhrapradesh
india