Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I did submitted the application to shift on 24th October 2009. But our intelligent BSNL people disconnected the connection on 19th october itself. Now nobody knows the status of the connection, whether is it already shifted or not. I tried calling to the so called customer care no 25421100. There is no response at all.
I think BSNL is the only service provide in the entire world for not being customer friendly. In spite of this being government agency it is enjoying with lot of customer base. I think everybody should go out of BSNL servcie. Only then these people will learn some lesson.

If anything can be done for this issue please do it. Or else i am moving to some other private connection. It is OK to pay more if the service is good.

I'm using BSNL cellone mobile since last a few years.
I've registered my cell no. with do not call/disturb facility by sms as per instructions given in advertisements, i've sent SMSs again and again many times till one year but I've not registered with this facility even after getting confirmation messages. After one and half year i've sent many e-mails to BSNL's top level officials in response of those, One officer called me and asked about the problem and told me he'll solve the problem but i've to send one handwritten application to him... after all this i've registered with the fcility.
Now i'm getting a lot of messages related with various marketing companies. i've tried to register again, if there is any other facility related with 'do not disturb' but now i'm helpless.

Sir,

I am a customer of BSNL landline, having telephone number[protected], under Kalamassery Telephone Exchange. My land line connection has been stopped working for last three weeks. I had made my complaint to the nearest Telephone Exchange many times. But no action been taken to solve my problem by telecom authority. So i kindly request u to take immediate action to solve the problem

Regards,
Vishnu K B

BSNL Landline Phone dead from 23.10.09
My Landline phone no [protected] at Mujaffarpur Bihar, is dead from 23.10.09. I gave complain to the 198 but till now no any one check the fault & reconnect the Phone. I also booked the complain so many times in Sampark 1500, but donot receive any response....

Dear Sir/Madam,

Today ie 26'Oct 2009, we received a call from BSNL Hyd informing that we need to clear a bill amount of Rupees One Lakh pending on consumer number[protected]a commercial connection-STD PCO) though we have cleared all the bills untill it's last connected day. 5 years ago my father received a letter from DGM Musheerabad informing that the connection on his name would be disconnected if the pending bill on consumer no 27639083 wa not cleared. Then my father had a written complaint to DGM that he being a sr.citizen and never been a defaulter to BSNL would take legal action and see that justice is done. since then there have been no calls or complaints. Now this is repeated. I would like to bring to your kind notice that BSNL would never retain the connection if the previous billed amount for last 15 days is paid.I wonder how the department personal would wake up once in 5 years. If this bill has to be paid, then why were they have not served a notice to us till today.(15 years after disconnecting)

sir i have been using bsnl broad band internet since last 4 months first 2 months i got normal billing of rupees 400 to450 per month but in the last month suddenly shooted up to rupeees 1300 it might be due to my over use but in this month of october i was careful and watching my usage regularly suddenly when i checked my usage on 24th oct surprisingly it shooted up to 2000 mbs then iverified my internet usage day by day i came to know that internet was used by somebody in my absence (when i was out of station ) i also observed usage of internet shown on the days in which i have opened the computer so iam very much worried of misuse of my internet by some other modem which is causing me monetary loss and my privacy so i request bsnl officers to look into my complint and help me in knowing the facts hoping for prompt and early action thanking you DR S L LAHOTI CHENNUR 504201 AP PHONE [protected]

Dear Sir / Madam,

I have applied for refund the security deposit on 8th June.09 against my telephone no. They are accept my application. But till now i am not get the security deposit money. Today when I visited the BSNL Visited at 8, here Street branch & they are given me a Letter & Told me that collect the money from 8, Bentick Street.

when i was gone 8, Bentik Street, They are told they have no such information / instruction to given the security money from here.

It's going 4 months latter but I am not get the security money. Therefore i request to you, pls help me on this regards.



Thanking You
Sunil Das
9, Ahiri Pukur. 2nd Lane.
Kolkata - 700019
Mob:- [protected]

UNSUBSCRIVE WAP SERVICES
I am a BSNL customer. My mobile number is [protected](Haryana Circle).Accedently i subscribe to wap model 30 service from india times 58888 on 22 sep 2009. on 21 oct i got the message from 58888 that Your Sub Model of the Day will be renewed on 22/10/09.To Unsub click here http://203.199.70.160/site/t.jsp?i=744 but given URL could not be opened.I have complained about this earlier to custmer care but still problem not solved. Now i request you to kindly stop the daily SMS to me from http://wap1.indiatimes.com/wapsub.html?t=subwapmodel30&p=dd&a=1..And also cancel my account in "wap.india times.com".
Thanks/Regards
Prem Singh

Sir,
[protected]
Dear sir/madam
mere cellone mobile no [protected] par shayri sewa actiwate thi,
main shayri sewa ko band karna chahta tha,
iske liye maine customer care par contect bhi kiya,
unhone mujhko ek sms bataya "UNSUB SHYARI" jisko 55666 par send karne ke liye kaha tha,
maine sms send kar diya is baat ko three month ho gaye hain firbhi mere a/c se har month ko shyari sewa ke liye 30/- rs detect ho jate hain.
har maonth sms karne par bhi ye sewa mere no se band nahin ki gayi hai.
aapse request hai ki mere problam par jara cinsantret karen.
do somthing.
thanks
jitendra saini
[protected]

I have applied for new connection ( Telephone no.[protected] as per below mentioned details at Jamshedpur,

Receipt no. 23433
Bill No. 1587783 Dated 03/09/09
Advice no. 196540

Till now connection has not been provided.
I made the calls up to Corporate office of Delhi. Try to send the mails to all the concerned but mails are coming back that mail ID is not correct.

15 days back some Mr. Thakur called at my phone and informed that connection will be provided within a week.
Sorry to inform that no action has been taken.

Hello Mam/ Sir,
This is in reference to the payment done for the Prepaid Mobile Recharge for my number -[protected] on Oct 21, 2009 of 56.00 Rs. But till noe netiher the recharge is done nor I received any message. Here is the Payment details:


Biller Details
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051



Consumer Details
[protected]

Payment Details
Payment Id [protected]

Amount (Rs) INR 56.00
Date of Payment 21/10/2009
Debit Account [protected]
Payment Status Success
Payment Remarks 0803

I have a complain against this company that this company had send me a msg through BSNLUPW that "avail attractive schemes on RC 170,500,3000 and get extra talk time upto 250% of normal and validity of 365 days.Avail upto 20% extra talk value on top up of more than Rs.100/-+taxes.offer ending on 25.10.2009.".i got this msg on 20.10.2009 and 24.10.2009.
So wahat I did is I recharged my account with a top up of Rs.225 through e-recharge and got the balance of Rs.224.38 on 24.10.2009. I have a complain that this is the original value of the talktime that a person gets on the topup. So where is my extra 20% talktime? I need the answer to this question.On contacting the customer care they are saying they dont have such information regarding this message and offer.So was this msg a fake?why was this msg sent to me twice?

MODEL NO 5130c-2 XpressMusic for gprs setting msg model no to 58355 reply is sorry no available settings for your handset

or on using / starting net services reply is suscribe to packet data first.

Kind Attentiom Mr PV Muralidhar Principal Manager

Dear Sir,

Sub: Broad Band complaint.

I bring to your kind notice that I D. Parthasarathy using your Broad Band unlimited connection thru Tel No 23076765 Since last nine months service was excellent.


I suffered a lot during the below mentioned dates & made a huge loss time & Money. I would like to know the reason, why only my BB connection does not work & Why do I get poor response from your staff. Iam good paymaster & No bills pending. When all my neibhours & other colony friend were enjoying / using BSNL Broad band servicess why not me? One funny thing is that I get excellent signal after 22 hrs not able to understand what gone wrong. May be my line /connection is being misused some where.


All of of a sudden since 19th Oct 09 (Broad Band) not able to connect the internet as ADSL was not stable. Brought to the notice on Tel no 23073366 complaint was not registered & operator intimated that by evening it will resolved waited till evening nothing happened. Tried to contact Your Engineer Mob No 29005811 & could not get thru.may be switched off.

On 21Oct 09 registered at 198 complaint No [protected] Operator conveyed the complaint shall be resolved by evening But no use. I tried to contact your line service personal But I failed here too.

On 22 Oct again contacted at 198 , 29007063 & 1504 Operator conveyed there was cable problem shall be resovlved immd. Nothing happned.

On 23 Oct again contacted Operator intimated server problem checked with my neighbour & suprised they all have excellent signal. Understanding your staff are bluffing or making customer a fool. I feel very very sorry to say this.

On 24 Oct 09 contacted 23073366,29007063, 1504 & 198 no response & again lodged a fresh complaint on 12727 no is 3967.


BSNL being No 1 service provider in the market, we never excepted such delys in resolving a small complaint.

I request your kind intervention may resolve my Broad Band connection immediately.

Thanks!


Yours Sincerely,

D. Parthasarathy
Tel No : 23076765
H No 12-31, Adarsh Nagar
Opp IDPL Colony, Balanagar.
Hyderabad-500037

I am using broadband connnection from April 2009.There was satisfactory speed on that time.But from last one month speed is very slow.There is no responce from Bari local exchange reguarding this mater.The line which is coming from exchange to our computer is in very poor condition.There are so many open joints in this line.So connectivity of internet connection is not proper.Please do need ful for change of this line.So speed may be proper.

BSNL BROAD BAND NO[protected] WAS NOT WORKING SATISFACTORILY FOR LAST ABOVE 4 MONTHS.THE DEFECTS WAS THAT BROADBAND LINK WAS AVAILABLE AFTER 1/2/3/4 HOURS.THE BROADBAND HAS NOT BEEN WORKING AT ALL (LINK NOT AVAILABLE) SINCE[protected].WHEN WE LODGE A COMPLAINT THEY REPLY BY SMS THAT YOUR CIRCUT HAS BEEN RESTORED.WHILE THE FACT IS I AM NOT GETTING CONNECTION.WE LODGE A WRITTEN COMPLAINT ON[protected] WITH SDOP(S) BROADBAND SECTION COSSIPORE TELEPHONE EXCHANGE KOLKATA-700002.I RECIVED NO RESPONSE FROM THEIR OFFICE.I LODGE COMPLAINT ON[protected] WITH AREA MANAGER NORTH 11 BHUPENDRA BOSE AVENUE KOLKATA-700004 I HAVE NOT YET RECEIPT ANY RESPONSE FROM THEM.I FEEL THAT THERE MIGHT BE SOMETHING WRONG IN TELEPHONE LINE AND /OR OTHER ACCESSORIES RELATING TO BROADBAND.THEY ARE NOT CARING TO SOLVE CUSTOMER PROBLEMS.NOW PLEASE LET ME KNOW WHAT CAN I DO. I AM FEELING HELPLESS AT THIS STAGE.
ANTICIPATING YOUR EARLY RESPONSE

Dear Sir,
I humbely submit that I am very disturbed because o[censored]ntimely calls from cell number [protected] to my family cell number [protected].
I want to know the identity of owner of cell number [protected], and details of calls from this number to [protected], w.e.f.,Ist of january 2009 to 30 of August 2009,
I will be very thankfull i[censored]r kind deptt. Will help me, I want mention here that both of these numbers pertain to prepaid BSNL circle of Jammu and Kashmir. I again request for a early solution of my problem.

in gorakhpur railway station on dt.17/10/2009 my two bro cheated by std shop whose telephone no. is[protected]. my bro call me at least 5 minute & the same std owner charge them rs.154/- & they call at their home in nepal for 4 minut arout 249 sec.and the same owner charge rs.454/- instead of atleast only Rs.50/- i want to consumer deppt to take highly action for the same telephone owner or sent fake foreigner type cleark to see the matter other wise i will take action when i approach gorakpur as i from my own method

from
Raj Kumar
[protected]

sir .
i am using bsnl- evdo card . the company claims speed upto 2mbps. but in bhopal it is on an average 150- 200 kbps maximum i have gain so far. but from last 10 days the speed is not even 10 kbps we cant connect through net even 10 mins it automatically disconnected . i have contacted the exchange from where i got connection but they also do nothing in this mattar. i have contacted few bsnl personals but they talk in this way that they are just like a common man with no information about wireless services. i have very frustrated. the service charge is 800 that is quite high and even such type of service . if bsnl can not handlig properly such type of advance services then why they launch it in technically backward place like bhopal with engnineers like nontechnical fellows. i m so much frustrated of poor evdo card service that i am thinking to switch for private company where they can hear you atleast . but in bsnl no one is responsible for services from top to bottom. they dont even mention the higher authority name and contact number for customer when their problems are not solved . really shame on india' s so called no. one company bsnl .make customer fool.

i am consumer of broadband service. i had applied for broadband connection . i choose the tariff "H-500 C" but without my knowledge they have registered mysel[censored]nder Rs.250 plan.
Although i have used internet during free hours i.e. between 2:00 Am to 8:00am according to the plan which i choose but the portal shows that i am being charged .

its the mistake of department for registering wrong plan . please correct the plan for which i have applied.i must not be charged for your authorities negligence. i am enclosing photocopy of the application form for wherein it is clearly written "H-500 C".

Please look into the matter and do the need full immediately.

Ganesh Datt Sharma
[protected]