[Resolved]  BSNL — Extremely poor BSNL Mobile network

Address:

Kerala

BSNL Mobile Net Work services is Extremely Poor in Cochin Port Trust area at Willingdon Island, Kochi - 3; which is the Major Commercial Hub and Trading centre of Kerala. This Major Commercial Port of Kerala earns very large revenue for Kerala by Export / Import of Cargo, Tourism by visit of Major Foreign Cruise Liners like Queen Mary 2 etc, enhancement of our Communication Systems by laying underwater communication cables by Cable laying ships which are serviced at this port and development of our country's infrastructure by means of Oil Exploration carried out by Seismic Survey Ships which are serviced by this port. It also services a very large number of ware houses and has major C & F and Transport Services. Hence it is imperative that efficient Communiction Services are made available in this Commercial area. It is therefore o[censored]tmost importance that BSNL which is the Major Service Provider for Mobile Network in India should provide an efficient network in this commercial area which will benefit the nation. However, it is indeed sad to note that the BSNL Mobile Network in this area is the most inefficient one resulting in all BSNL users changing to other network service providers like Air Tel, Vodaphone,Reliance ,Idea etc., as they provide much better and efficient Mobile Network Services in this area.
Presently there exists only a very small BSNL communication Tower at Willingdon Island and the mobile signal strength is extremely poor resulting in extremely poor Transmission / Reception of Mobile Phones in this area. As a matter of fact we get better signal reception from Vypeen , Mulavu kaddu and Fort Cochin BSNLMobile Transmission Towers than the one installed at Willingdon Island. This matter has been taken up time and again since the year 2007 with Mr. K.P.Rajan and Mr. A.R.Mohan who are BSNL Senior officers of Ernakulam BSNL Mobile Services, however it is regretted that No Positive Action has been forthcoming. The officers who visited our office after receiving our complaints had promised to install a temporary antenna on our office roof top and a wall mounted equipment inside our office( R/R ) in order to improve the mobile reception / transmission, pending installation of a proper High Rise Transmission / Reception BSNL Tower at Willingdon Island; however it is regretted that no action has been taken todate despite our repeated requests. In this connection my below messages are relevant.

It is further understood from the above named BSNL officers that sanction has been existing existing for a long time for erection of a High Rise BSNL Transmission / Reception Tower at Willingdon Island, Kochi, however no action has been forthcoming from BSNL higher authorities for the speedy erection of the BSNL High Rise Tower for Improvement of the BSNL Mobile Services in this area.

In view of the above, it is requested that Immediate action may be taken to Improve the BSNL Mobile Network Services in this main Commercial Hub of Kochi.

Awaiting a propt and favourable action.

Thanks and best regards.

Capt.M. J. Paul ([protected]@jmbaxi.com)
Manager Operations
J.M Baxi and Co., Cochin
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General ID : ([protected]@jmbaxi.com)