[Resolved] BSNL — Broadband Bill | |||
I HAD TAKEN A BROADBAND CONNECTION ON MY BSNL LANDLINE 2328100. INITIALLY FOR 2 MONTHS THE CONNECTION WAS NOT PROPER AND I COULD NOT USE THE SAME. SINCE AFTER THE CONNECTION WAS THROUGH, THE BILLS WERE UNBELIEVABLE. LAST MONTH THE HOUSE WAS LOCKED AND THE FAMILY WAS ON VACATION AND THE BILLS WERE HEAVY WITH BROADBAND USAGE. WE HAD MADE COMPLAINTS BUT OF NO USE..... I AM RID OF THIS BSNL SERVICES... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
MY COMPLAINT FOR BROADBAND BILL Rs16287/- in PH>NO. [protected]
respected sir
My name is saurabh my bsnl account no. is [protected] i had disconnect the bb on[protected] by filling the form and submit it. the person in bsnl exchange jandiala guru(i don't know his name) misguide me about the planes of Internet according to him i have to paye 750 +tax of 1 gb unlimited but after few days the speed becomes less n he say that sorry its my fault...t i had disconnect it still bsnl sent me the bill of 1534 rupee and my Internet t is disconnected on[protected] plz take some step
My name is saurabh my bsnl account no. is [protected] i had disconnect the bb on[protected] by filling the form and submit it. the person in bsnl exchange jandiala guru(i don't know his name) misguide me about the planes of Internet according to him i have to paye 750 +tax of 1 gb unlimited but after few days the speed becomes less n he say that sorry its my fault...t i had disconnect it still bsnl sent me the bill of 1534 rupee and my Internet t is disconnected on[protected] plz take some step
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
38%
Complaints
15953
Pending
0
Resolved
6087
![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
My plan was changed on 3rd aug to home 500 and after that i am using home 500.
i have downloaded 60GB in August.
Now the problem is that they have charged me Rs 4000 for august month broadband usage.
what they have done is
60000MB/30days=that is 2000mb per day
now they have multiplied this per day usage with 3(as my plan is changed from 4rd aug. and before that i was using home 250 plan)
2000x3= 6000 MB (they are treating this as Excess Usage)
now thay have charged me .80 Rs per mb on 6000mb
6000x.80= Rs 4800
now they have given me discount also and finally my bill is nearly Rs 4000
BSNL IS DOING CORRECT OR NOT.
PLEASE HELP ME WHAT TO DO .