Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL — can't see usage details after 30th july

I can't see my usage details from 31st july please give me a needful solution as quickly as possible

BSNL's Billing & usage frauds
I am using BSNL broadband since mar25th, 2008. I am using home 500c. According to this plan, the free calls for landline should be 175, no fixed monthly rental charges for landline and broadband is free between 2am - 8am.

1. I recieved the telephone bill of months of march and april. i was surprised to see that they have not changed free calls to 175 and fixed monthly rental charge was still 180 for the month of april. when i enquired about this in may they said it was a mistake, we will deduct this in next month bill. Its oct now, but they have done NOTHING.

2. I recieved broadband bill of Rs.4500 for the month of july. Now Plz have a look at my broadband usage record (NIB report) for the month of july by downloading here ->
http://rapidshare.com/files/[protected]/20014619_23092008.xls.html (52KB)

* How many hours make a month??? 24 * 30 = 720, it shows 3577 hrs!!!
* They have promised 2-8 unlimited free net. have a look at the highlighted details. Doesn't make any sense, right?
* Also for few days it has started after 2.

I have lodged complaint about this on aug 22nd. Its oct now. Till now they are giving childish reasons but hvnt done anything.

I, M.PONNAMBALAVANAN, RESIDING AT 76, SUDALAIMADAN KOIL ST., TIRUNELVELI TOWN (PH.NO.2338413) HAVING BROAD BAND
CONNECTION UNDER THE SAME SCHEME HOME 500C PLAND FROM
FEBRUARY 08. NOW i RECEIVED BROAD BAND BILL FOR Rs. 5700/-
FOR OCT 2008. UP LOAD UNITS SHOW 3 TIMES MORE THAN DOWN
LOAD UNIT TOTAL MORE THAN 7000MBS DOWN LOAD 1500MBS
UP LOAD 5500MBS . I WAS SURPRISED AND LODGED COMPLAINT.
UP TO JULY i RECEVED BILL FOR MINIMUM CHARGE OFRs.562/- only . sudden increase by ten times. I am awaiting for reply to my
complaint letter dt.01/11/2008. I also attached dinamalar message under the head FRAUD IN BSNL BROAD BAND USAGE WITH MY COMPLAINT LETTER

Respected Sir

I am Tapan Dhar from brackpore (West Bengal) I am using Broadband connection from last 3 months. I am not able to see my usage details from last months. I lodge complaint for that reason but they are not fixing my problem. I am eagerly waiting for the action taken toward this.

Sir if this is the Broad Band Service No one will able to access it, It have a good speed, and except its Customer care problem it is looking fine to me. No customer care executive are not able to speak properly they have a vague concept about the Net Service.

I am eagerly wating to hear from.

Thanks with Regard
Tapan Dhar

i took bsnl broad band connection in 3rd april 09, with download limit upto 1gb pm with Rs 250, but hardly i have down loaded 1gb, when i call bsnl office after 1 month, because i did not recieve thier bill i surprised to know that my bill is Rs 8000+ for one month, during my usage i was not able to even see my usage details due to their problem, site not openning even i didnot got any information that my usage limit has crossed 1 gb, so what can i do now,
I wish that this case be looked into deeply and I may be suggested appropriate steps for the correction in the Bill.
Moreover with such silly statements from craps is causing great amount of loss to the entire nation in terms of monetary implication.
An early look up in this case shall be highly solicited.

i got bsnl broad band connection in 3rd april 09, with download limit upto 1gb pm with Rs 250, but hardly i have down loaded 1gb, when i call bsnl office after 1 month, because i did not recieve thier bill i surprised to know that my bill is Rs 8000+ for one month, during my usage i was not able to even see my usage details due to their problem, site not openning even i didnot got any information that my usage limit has crossed 1 gb, so what can i do now,
I wish that this case be looked into deeply and I may be suggested appropriate steps for the correction in the Bill.
Moreover with such silly statements from craps is causing great amount of loss to the entire nation in terms of monetary implication.
An early look up in this case shall be highly solicited.
can any body give good suggestion now i cant pay this amount what will be better for me now

shraban/[protected]

Hi, I have been using BSNL broadband sinnce March 09. I have home 500 plan and till Feb I got only the minimum amount as bill since my usage is minimum. My broadband connection went dead during April but I got a bill for Rs.3900 inspite of not able to connect to the net!! When I checked my usage, it showed around 7.5 gb download when actually I was not able access the internet!. It was evident that someone had managed to hack into my account and use my user id and password to connect. While the BSNL staff continously claim that the user id is bound to the telephone number and therefore nobody else can acccess my account, this claim has proved to be false in my case. Somebody did manage to use my account froma different number and I am being asked to pay for it. I have registered a complaint with BSNL and eventhough the connection has been restored, I have not been given the proper bill yet. I got a hug amount for May 2009 as well, eventhough my connection was restored around 20th of May.

Hi, I have the connection sine March 2008 and not 2009 as mentioned

home plan combo c — No Usage records

bbservice.bsnl.in is not working in my system and I cannot get the usage information. Please do the needful to get the usage details at the earliest.
Mohammed
My telephone no. is 2335680

Hi i have been using BSNL broad band since last month .The problem that i am facing is about the bill.The bill never reaches my home at time.Previuos month bill never reached on time and our landline and intenet was dissconnected.I went and paid the bill by collecting duplicate bill.Will u please kindly solve this problem.Because this month the time has come to pay the bill but the bill yet not reached at my home.I do not want my both line to be dissconnected.I wil wait for your quick response sir.My landline phone number is 23447982.

PLZ DO ANYTHING

Iam also cannot see my useage for long time

bsnl is good service

Hi i have been using BSNL broad band since last month .The problem that i am facing is about the bill.The bill never reaches my home at time.Previuos month bill never reached on time and our landline and intenet was dissconnected.I went and paid the bill by collecting duplicate bill.Will u please kindly solve this problem.Because this month the time has come to pay the bill but the bill yet not reached at my home.I do not want my both line to be dissconnected.I wil wait for your quick response sir.My landline phone number is [protected]

Dec 21.12.2010

No.ASTS /BSNL/Misc/11/11
To,

Customer Relations Officer
Chief Customer service Officer
BSNL Broadband Service
Malleshwaram
Bangalore: 560003


From,
D. Venugopal
G-02, palasha Apt
9th Cross, 4th Main,
Malleshwaram
Bangalore: 560003

Respected sir,

Sub: - Complaint on BSNL services, Billing, Customer Care and Broadband Services.

Brief History:

I’m unable to check my usage, bsnl have provided a website selfcare.sdc.bsnl.co.in but that broad band is not working from last 20 days and also I’ve registered in that complaint in Malleshwaram BSNL people didn't give any intimation.

Kindly note that I will be not doing the payment from 03rd Oct’10 till 23rd Oct 2010 as there is no usage for 20 days. And also from 30th Oct’10 till 7th Nov 2010.


And you will be billing me for from day one the date of BSNL Broadband Connection is disconnecting. Who is responsible to for the non-usage for 20 days?

I am having broadband connection under plan Home 500 C. Earlier I used to usage account at the click of the mouse with full details; but now after changing the web site to self-care nothing is working. It is not understood why the BSNL discontinued the previous system when the present system is not at all working and I am completely in the dark not knowing how much i downloaded or uploaded as mine is restricted usage of 1 GB per month. BSNL should revert to the old system o[censored]sage account immediately.

Broadband billing meter runs even without using the internet
Broadband on landline connection No:[protected] without using computer, I get a Billing alert of 17228 + MB usage. We have taken bsnl broadband connection 2 months ago. We are not satisfied with your services. Worst service that I have experienced. I can’t guess how much is remaining? its to much bad service provided by bsnl, n if there will b over usage then u will going to add extra charge for that, right, so what to do?


Applied for change of broad band plan. (BB Home Combo ULF 1000). Telephone number[protected] on 20.11.2010.With letter copy hand over to malleshwaram office.


Current Problems:

There are two things which have to be rectified again:

My interest earnings

BSNL's Billing & usage frauds

Local Shift was pending from 23 Oct 2010 from Yeshwanthpur Exchange to Malleshwaram Exchange. The after personally following up many many times by visiting the BSNL office at Yeshwanthpur.

Bill No. [protected] was raised 01.11.2010 for net amount of Rs. 45441/-. This was further revised when I had taken this up with the Customer Relations Officer and the Jr. Accounts Officer on the 19 Nov 2010. The revised amount is now Rs. 8648/-.

I hope that looking at the history you would understand the reasons for my dissatisfaction and frustration that I have been undergoing for over four and half years on having a connection in my name with telephone line at my residence. At least this time I need to tell everybody the reason due to which all this built up to an unsatisfied customer for BSNL. I still remember the numerous visits that I had made to the BSNL office for a solution and when I was asked to meet different people and even people were transferred in between the period and there was not end to my problem. Finally it was only on the interference of Customer Relations Officer &
AM (West) that I got the present connection. I also know that even when my connection was pending for technical feasibility, there were other connections that were given from the same post/area during the interim period.

It is a pity that experienced and qualified officers at BSNL is now not able to comprehend and look into the facts in my complaint which is now being formally raised the fourth time here.

Just restating from my previous latter:

I received broadband bill of Rs.11560.00 for the month of Nov 2010. Now Plz have a look at my broadband usage record (NIB report) for the month of Nov by downloading here ->
http://rapidshare.com/files/



Your early response is much appreciated.

Thank you all for your time and effort in providing an appropriate solution.

I had to visit a Malleshwaram & Yeshwanthpur times to the Exchange & beg the concerned Officers to correct my bills.

I am totally dissatisfied with BSNL service. I hope someone higher up will correct this state of affairs.

It is a request to look into this matter.

We have been BSNL Customer for a long time. During this period .We are paid all out standing bill as Oct 2010.

We look forward to hearing from you soon.

Thanking you kindly do the needful.



A copy of telephone bill is enclosed here with for your ready reference.

Thanking you



Yours sincerely


Ranganatha Rao ML


Encl: Copy of the Acknowledgement

my mob. no. is [protected]. and sim no.is[protected]H. i make many complaints on customercare bt it is goinng 16 hours to block my sim. please take some action as soosn as possible.
it is very urgent.

have UP East Pre-Paid (Mobile Number [protected]) Connection. my caller tune is atomically on I want default this service but customer care will not tate any call, plz take any appropriate action about it.

i hv a bsnl sim ...and which get blocked and needs a puk number...
mob no----[protected]
sim no----[protected]

sir m sunil chauhan an engineering student. my cell phone has been stolen last year 10/04/2008 its make by nokia and its model no. is nokia N91, its IMEI no is [protected] ; its lost using [protected] no. this no. is now in use by me.
sir i want that please lock my cell phone immediately. thanking you...plz e-mail me at sunil.[protected]@gmail.com

once again BSNL is leading india so wright now with BSNL...
UP EAST CUSTOMER CARE NO is 1500

i have a prepaid connection([protected]) and i do every thing which is possible to know the call histrory on 24, 25 oct 2009 but we cant get this .

Sir m Mohammad athar an engineering student. My sim has been stolen at 29/11/2009 its a bsnl pripaid sim and . i am lost using [protected] no.
sir i want that please lock my cell phone immediately. thanking you...plz e-mail me at [protected]@yahoo.com

Sir, I m Mohammad Athar S/O Sri Mohammad Athar an engineer.I have UP East Pre-Paid (Mobile Number [protected]) Connection My sim has been stolen at 29/11/2009 its a bsnl pripaid sim . i am lost using [protected] no. This sim is isued from jhansi up east.
sir i want that please lock my cell phone immediately. thanking you...plz e-mail me at [protected]@yahoo.com

Sir, I m Mohammad Athar S/O Sri Mohammad Ahmad an engineer.I have UP East Pre-Paid (Mobile Number [protected]) Connection My sim has been stolen at 29/11/2009 its a bsnl pripaid sim . i am lost using [protected] no. This sim is isued from jhansi up east.
sir i want that please lock my cell phone immediately. thanking you...plz e-mail me at [protected]@yahoo.com

Please give me mms setting at [protected] or give method to download it

My Mobile No. [protected] Presently Out Of Service Last 3 Manth I M Contect Costomer caer & Exchange Distt. Raibarele But Not Exept My ID . So Plz. Open My Service. Regard. Shiv Prashad S/O.Sri Ram Krishan H/No.313 Village Dariyapur Distt. Raebareli

plese provied my puk no.
my mo. no. = [protected]

dear sir mere cell phone me music station active ho gaya hai maine kayee bar customer care me call kia but jo no. bataye gaye us se deactivate nahi hua hai aur mera her bar paisa less hota jata hai my cell no.[protected] u p east raebareli ka hai aur mai koi service nahi active karana chahta hoon aur custemer care wale complen no. bhi nahi dete hai pls mere cell phone se sari services hatane ka kast kare .nahi to mujhe consumer forum me majboori me jana padega.jiski jimmedari apki hogi aur jo bhi expences honge o bhi apke dwara dey honge. please take possitive action as soon as possible.
thanx
sushil kumar
[protected]

pls provide PUK number of [protected]
I have UP East Pre-Paid (Mobile Number [protected]) Connection. I want to know PUK number of My Mob number [protected].

dear sir, my mobile no. is [protected] got a sms on 30/01/11at 4.04pm that you had deducted rs.15 for subscribing cricket service.I did not use and send any sms to you for taking the service yet rs.15 had been deducted from my balance.kindly transfer my balance and stop the same service immediately.

pls provide PUK number of [protected]. I have UP East Pre-Paid (Mobile Number [protected]) Connection. I want to know PUK number of My sim no is[protected] my other contact no is [protected]

dear sir, i have pre-paid mobile no. is [protected] connection.outgoing calls is bared so please start this number please immediatly.
thanks for you




pankaj kr. singh

Hi sir, I have prepaid mobile no is [protected] and SIM no.[protected] E. I need my PUK no for my sim. I have sent message on PUK#simNO to 52765 and i got message back your PUK could not found and i contacted to customer care representative and she told we can't help you. I need your help urgently.
thanking you.

have UP East Pre-Paid (Mobile Number [protected]) Connection. I want to know PUK number
My Mob number [protected]. ISPE PUK NO.

pls provide PUK number of [protected] I have UP East Pre-Paid (Mobile Number [protected]) Connection. I want to know PUK number of My mob.no.[protected] my other contact no is [protected]

Sir, my mobile Number is [protected] and I have the Saral Anand plan. Sir I was doing calls local/STD @49 paise per minute. The tarif was expired on 14 Dec 2011. I renewed the tariff ( STV 49) on 15th Dec 2011 from mobile No [protected]. The call rate 49 paise per minute was not changed. Again I recharged for Rs 49/- on 16 Dec 2011 from mobile No [protected]. Both the time I got the message in my mobile but still I am being charged Re 1.00 for local call and Rs 1.50 for STD calls. instead of 49 paise per minute. Please look into this and kindly do the needfull.

I have UP East pre-paid Mobile Number [protected] (Saral Anand life time Plan). I recharged the tariff of Rs 49/- on 15th & 16 Dec 2011 to make the call @49 paise per minute. But still I am being charge Re1.00 for local call and Rs 1.50 for STD calls. If the plan is not being implemented why they are accepting the amount, So I paid twice for this but everything is in vain. So please look into the matter and implement the plan accordingly. otherwise ask the Customer Care service to refund my money ie Rs 49 +49 = Rs 98. Thanking you.

dear sir, i have pre-paid mobile no. is [protected] & Sim no[protected] connection.limited service so please start this number please immediately.
thanks for you

Dear Sir, My mobile no is [protected], and i am using free bsnl to any bsnl number using tariff Rs500/- but my problem is i donot have to make a call to any bsnl number (STD) since yesterday(03/01/12). Kindly shut out my problem as soon as possible to prevellage the benefit of tarrif Rs500/-

Thanks
Amardas

Sir,
I have pre-paid mob no.[protected], up-east.You are activated the Love alerts service in my mobile no.[protected], without my permission.and deducted amount from my balance for this services.Kindly deactivate love alerts services immediatly.


Thanking you
subrata bose
[protected]

Sir i have UP East Prepaid (Mobile Number [protected]) Connection. my caller tune is atomically on and I want to deactivate this service but customer care will not take any action & i also try by sending sms to deactivate this service but every time it shows we cannot process your request this time.So please take any appropriate action about it and deactivate this service.

Hi sir, I have prepaid mobile no is [protected] and SIM no.[protected]. I need my PUK no for my sim. I need your help urgently.
thanking you.
PAWAN MADHESIYA
pawan.[protected]@gmail.com
mob.no-[protected]

pls provide PUK number of [protected]. I have UP East Pre-Paid (Mobile Number [protected]) Connection. I want to know PUK number of My sim no is[protected] my other contact no is [protected]

pls provide PUK number of [protected]. I have UP East Pre-Paid (Mobile Number [protected]) Connection. I want to know PUK number of My sim no is[protected]... plz e-mail me at suresh.kumar.[protected]@gmail.com

Dear Sir,
Mai Amit Kumar singh
Mai nivedan kar hun ki maine apna reliance gsm ka sim bsnl me port ke liye apni id 15 din se diya hun abhi tak mera mob no activate nahi hua hai jisse mujhe kafi pareshani ho rahi hai, maine do baar upsc code bhi de diya hu lekin koi action nahi hua...
my mob no-[protected] and upsc code is -332278 hai, id mai shahjahanpur ke bsnl office me diya hun,
kripa karke action jaldi lijiye.

thanking you.

we take 750+ combo broad band connection and in may change into 625unlimted combo then broad band speed is go down .before change connection speed 45kbps to 90kbps and after change so down 20kbps to 30kbps .so please solve this problem . thank you .

sir, am a old customer of your network assigned by the number [protected]. Sir i recharged my number by the sum of Rs.100 on 10/nov/2012 at 11:00AM. After 2 hour i received a message conveing that i have been suscribed to BSNL VCS service where as nothing such type of request was sent by me for the subscription of the service.

I called to the customer care executive 3 times, they cancelled my service but havnt refunded my money. I lodged a complain against unnecessary deduction of money and subscription of service by the complain docket number K10UE304759.

Sir, kindly consider my problem so that i can have a great service.
I hope you will consider my problem and resolve it as early as possible.

Thanking you,
sir

Details:

Name: Anish kumar singh
Phone No.: [protected]
Docket no.: K10UE304759

mera phone no[protected] hai
yeh mahanagar exchenge se hai coplain kiya sdi rggistar par complain likhai bina theek kiy complain band ho jati pls deh len

proof


ComplaintId PhoneNumber ComplaintType ComplaintSubtype CreatedDate Status
[protected] [protected] Technical Phone Dead 10/27/2012 Resolved
[protected] [protected] Technical Phone Dead 10/30/2012 Resolved
[protected] [protected] Technical Noisy 11/4/2012 Resolved
[protected] [protected] Technical Phone Dead 11/23/2012 Resolved
[protected] [protected] Technical Phone Dead 11/27/2012 Resolved
[protected] [protected] Technical Phone Dead 11/29/2012 Resolved
[protected] [protected] Technical Phone Dead 12/2/2012 Assigned to ITO
rajiv poonam yadav 01-bhikhampur paper mill road nishatganj lucknow 226006 mobile no-[protected]

sir mera no [protected] jisme ki bsnl ki taraf se per month free balence aata tha jo ki band kar di gai hai please ishe phie chalu kari jaye

mai ek sim liya hai jo 5 din ho gya abhi activate nahi hua

BSNL UP EAST — PREPAID BALANCE DEDUCTION

Dear Sir,MY BSNL PREPAID MNP Number:[protected]. Having some technical problem to my number is.. I cannot know my actual balance deduction after a call drop.. kindly solve my issues with BSNL UP EAST Fatehpur Circle. Thanking You amardas powergrid.fatehpur

landline 26121203 is dead since 10/11/2008.I have already lodged complaint at BSNL exchange, Complent num is :[protected])233707 but still no action is taken.The telephone is very much need for our Share Broking Firm. So kindly do favour for me as soon as.

i am purches 14 march bsnl prpied sim but not strtad today

My Landline phone[protected] dead from last month .

Respected Sir,
My Phone No is[protected]
In the last month I have taken broadband connection. 25 days before I have made complaint & requested to provide smooth & effective service. But my request not considered & gone in vein. Because
again I am experiencing very irritating services. First of all the connection is not established showing error No 678 that REMOTE COMPUTER IS NOT RESPONDING. By luck if at all it is connected, it frequently disconnecting. While typing this complaint connection dissconnected at least 30 times withine 10 minutes.
This is very miuch irritating. It is nothing but harashment of customer. Shall you mean that we have not option of other service provider. It is also heardt that TOP MANAGEMENT of BSNL not giving proper attention to give better & improved services to the customers because they want to sale the company to private service provider. The TOP MANAGEMENT only knows the best reasons of it.
But at present we are harashed by BSNL. I will complaint to TRAY for inefficiency in the services by BSNL..
Please take the note that I have received your Bill for payment of Rs.2900/- which includes modem charges. But I am not going to pay it. Your services are worst. No qualitative & effictive in services.We are westing our valuable time & money by proccuring your services. Therefore I wish to change my service provider. Dissconnect my land line & broad band connection immediately.Please do not persue me for payment of Bill being your services are worst.

my land line number is 25444027 is dead since last 25 days. we lodged complaints everywhere. but there is no response and giving no satisfactory answer.as i am a senior citizen facing many problems.let me know whether this problem is going to solve or not? or otherwise i will take further action

my phone no..[protected] .. Phone is dead .. Please do the needful at earliest to rectify the fault

my telephone no is :[protected], it has dead since 26th July 2009, so please send the technical person to repair it.

Respected Sir / Madam,

My Landline No.[protected], outgoing calls have been blocked without any prior intimation from last 20-25 days, and since i have been launching the complaints my docket Nos. are 392897, 394040, and 396014 but yet it has not been rectified. I have been continuously calling up to Divisional Engineers Number of Wadgaon sheri 27035092 & Viman Nagar 2701100, no one is receiving calls on this numbers, I Dont know what the hail are they doing in office, They are in office or not?, We the BSNL Customers are fools to take BSNL Connections? We are Literally feedup with such type of Service from BSNL.
KINDLY PAY ATTENTION AND RECTIFY THE FAULT.

THANK U.

Sir
My Te. no 26612371 last one year my phone was not work . I complent So meny times i am complent Mumbai PRO last time some days my phone work But still My BSNL Landline not work can you tall me what to do know ?
aniruddha halande
[protected]

My residence landline No. is[protected]Pune STD 020)Please advise how to register for STD facility.
Also some users have complained(from Delhi and Bangalore) are not getting my No., what is the reason.

S.K.Gera

My house land line is dead for last two days. Please do the needful.
Address:- Rajas M. Nerkar, 1317, Shukrawarpeth, Near Telephone Exchange, Pune.

my telephone no :[protected] is dead from last 6 months i needa immediate action on it

My home landline[protected] is dead since morning so plz cheak it & plz take some immediate measures.
Landline No.[protected].
Mobile No.- [protected].

My home landline[protected] .the outgoing calls are not working .but we can receive the calls.

This is re Land line[protected] which is dead since Sat Feb 20.
Complaint No. 002096 and several reminders from other phones.
No action taken so far in spite of promise to act. Disgusting.

My land line phone No[protected] is dead from today morning. Can you please repair it as early as possible? Thanking you.

Sir/Madam,
My BSNL land line no.[protected]Dhanori area) is dead for the last 20 days.I made a complaint earlier but no action has been taken to make it serviceable so far. Please do the needful to resume the connectivity.

my bsnl LL [protected] is dead for last 1 wk. pl do the need full.

Dear Customer Service Officer,

My telephone connection 2771082 is not working since last three four days.

I already loged the complaint in BSNL Kaushambi center yesterday.

Would you please activate the Phone connection or if there is any problem to activate it please let me know.

Regards,
Ranjith

Dear Customer Service Officer,

My telephone connection[protected] is not working since last ten days.I already loged the complaint in BSN Loni center before nine days.But till now i am waiting for repair my phone line.Would you please Repair the Phone connection or if there is any problem to activate it please let me know.If problem can not solve then i will cut my phone line.my phone line mostly dad in every months

sir my telephone no is[protected] is not working since last four days
pls kindly attention it



vinod kumar
[protected]
ghazibad

Dear Sir,

My telephone no. 2840392 linked with pratap vihar exchange is dead for last 12 days I lodged a complaint the same day and I talked to line man, Junior Engineer and SDO but they says repeatidly there is fault in cable and the same will be repaired today. I am quite helpless since I am not able to manage my e mails and other business activities related to land line.

If I dont receive a satisfactory feed back I have no option but to get all connections of bsnl disconnected I am using for such a bed customer carring where there is no room for attending complaints
and I dont think there is any check by the senior officials on such day to day activities.

Dear Customer Service Officer,

My telephone connection[protected] is not working since last six months .I already loged the complaint in BSN Loni center before nine days.But till now i am waiting for repair my phone line.Would you please Repair the Phone connection or if there is any problem to activate it please let me know.If problem can not solve then i will cut my phone line.my phone line mostly dad in every months

anusuyprasad
[protected]
ghazibad

customer care centre no-1500 not working properly and a std. word is using for giving satisfaction i.e. "APPKA CALL HAMARELIYA AMULYA HAI, HUM KUTCH SAMAY ME APPKE SAMAKSHA UPLAVDHA HONGAY, PRATIKSHA KARNEKELIA DHANYABAD" I was wait for apporx. one hour. but fail to contact with deptt. executive for my complain.and I dont think there is any check by the senior officials on such day to day activities. kindly look into the matter. My broad band connection line frequently breaking the link thats why I am getting very mutch problem kindly arrange to repair the same. my Ph. no- 2623492

Dear Customer Service Officer,

We are leaving in Adhyatmik nagar NH-24 near dasna railway crossing. We are facing a problem of "network busy" from 5:00 pm to late night(1:00 am). There are many users of bsnl . So the single tower not provide the facility to all bsnl users. May be it will due to single tower for more users.

So please solve the problem. To increase no. of tower or if there is any other problem then solve it.
Thanking You...


Regards,
Vineet Singhal
[protected]
IMS ENGINEERING COLLEGE

Dear Sir/ Madam

After giving several call they indicted that broad band conected on 12.7.2008, but password not received -- collected
the passsword through phone on 15.7.2008 but unable to connect the internet. When contacted they informed some one will go for configration of Modam --- but till date no one turn up.

I was using the Bsnl road band only but since I was away from India as such last year now I have surrendered and it took me nearly one month to get the Modam.

If you cannot give the service please tell so that I can surrender
and go for other private who give better service.

Awaiting earlier installation of Broadband.



servioceTill date no oner has come to
unable to connect internet. Further whenever I want to contact customer service no one available all are engagged and every time through computer you take phone number indicting that you will call bacl but no response till Now

Hi,

My bsnl broadband conected 12-07-08 and I am not able to connect the internet. I want bsnl people to solve my problem as soon as possible so that I can utilise the internet.

Note: When i call bsnl broadband customer care there was no proper resposnse and they are disconnecting the call in between conversation, i think dont know how to solve the query's .And most of the time they take telephone number indicating that they will call back

sir, my internet take time to connect . when i turn on modem green led blink but after some time it come on constant led. and another two led (orange led)take time to connect. please tell me solution .

Sir,

Internet is not working. The following is the name & address:

Rush Sultana
Plot No.94, Huda Heights
Road No.12,
Banjara Hills,
Hyderabad - 500 034.
Phone No: 23392621

BSNL Customer Care Executive are bustard.

I Sandip Kr. Paul send a sms for activation of GPRS in my Prepaid BSNL Connection . My Mobile No. is [protected]. But unfortunately my good luck is that i do not received the facility till the date i.e 18.3.09. I think to leave the prepaid mobile connection.
Thanks
Sandip Paul

i am a bsnl pre paid customer and on 18-10-09 i asked the customer care service to connect internet in my mobile.but the process is harrasing and even after long trying i could not contact them.i am awaiting the service but some sort of foolishness of some irresponsible person in the service makes it more tougher.

Dear Sir/ Madam

I Nasreen TAj have taken thenInternet connection through the package Internet networking from Jame-ul-Uloo Group of Institutions at City Market BAngalore-2, in thelast month April 2011. on yearly basis of Rs. 1125 every year. After giving broad band conection on 5.4.2011, it worked hardly for 10 days and it is now stopped the Phone connection and the broad band connection, but if we call from outside it is ringing tune to the caller but for us. tehre is no sign of working in our connectioin. REgarding this we have given written complaint to the Mysore Road BAngalore-26 TElephone Exchange also last week but still nobody has come and repaired it so, we are unable to connect the internet. Please do the repair or configration of Modam --- but till date no one turn up.

If you cannot give the service please tell so that I can surrender
and go for other private who give better service. . Because of the poor services of BSNL the people are not interested to take any connection from BSNL.

Awaiting earlier installation of Broadband.
NASREEN TAJ
C/O JAME-UL-ULOOM GROUP OF INSTITUTIONS
Broad band connected Residencial Address :
NO. 3/3, 5TH CROSS, 3RD MAIN,
PADRAYANA PURA, BANGALORE-560 002.
Mobile No.:[protected]

BSNL Broadband service is not working properly and there is no one in BSNL Exchange who take responsibility OR Action From Ahmedabad, Krishananagar.


Hello Sir, I m very frustrate to tell you that I have purchase bsnl broadband service before 8 month. And I had continuously Complain that it is not working properly. It disconnect in moment. And After 6:00 PM is not working until next morning. And one superior person in BSNL Exchange named Patel who install service at my home told me that Leave BSNL service and use another service. And he also knows there problem in Phone line wiring he has to just make new wiring and my problem will solve. But he is not ready to take any action. Does this make any sense!!! This is the value of bsnl to his customer. Please do something and solve My Problem. I m very tired about this lezzy service provided by BSNL.

DEAR SIR,
Hi,

I am using BSNL Telephone line from a long time. but i am facing a problem with my telephone line from past 1 month. I have complaint so many times but no use.
I AM SUMBIT CALLER ID FACILITY SUMBIT IN MY TELEPHONE SO SIR PLEASE REQUEST ME BSNL.

Phone Number :[protected]
Name : MUHAMMED HAMSA,
Address : III/612, SAHYASEEMA, S.F.C.K.
QUARTERS, CHERIPPITTAKAVU,
CHEMPANARUVI, 689696

Dear sir,

Respectfully i want to bring your kind notice to you that since 6/7 months i am getting miss calls from [protected] ?prank calls which is craeting troubles for me all time...I therefore request u to cooperate with me and to help me to get miscall, incoining and outgoing calls records; and I want to knowing that persons numbr from which he is calling...

It will b your great kindness...

Thanking you,
rekha

I would like to know whether your 10 paise offer has any particular conditions in kilometers.


plz reply

i am from lucknow, u.p my post paid mobile number-[protected] i have taken plan-325 for past few months i am forsed to pay bill to the tune of above rs-800 ihave called out side network circle or land line and last month please issue intmeazd bill detail of every month i have been mantly excuseted please do some thing into this problem devendra kumar singh

sir, I am Pradip Kumar Acharya (mob. no. [protected]) not receiving the postpaid bill regularly for which I have compelled to deposit the bill amount at a time for 2 months with fine.The verbal appeal or request have no result in the bsnl office at MALDA, WEST BENGAL.the standard of consumer service not up to the mark of expectation of consumer.The corrective measure to be taken for better service.

How Can i get my post paid bill Details. the no is [protected].

bill for 19 march 2009 to 18 april 2009

how can i get bill details after every my outgoing call.postpaid connection is there any way for that?

hi,

I am having BSNL Post Paid No.[protected]. I am living in bangalore. I am not getting my bills neither through post or mail and network also very power. Please do the needful.

sir this my no.[protected] is on the name of biswanath sahoo, stolen before 3-4 months
and now that is billed upto 11000 which is diducted from my brothers salery.so pls am reqestin u for the details of calls.

BSNL Prepaid (Student plan) — Billing Problem

I , Prabhat Kr Mishra, Subscriber of bsnl prepaid service in Jharkhand Telecom Circle, having problem with the billing. In Roaming it deduct 1.75 (Incoming) & 2.40 (Outgoing). Local call 1.50 & STD 2.00.
But now a days almost all mobile operator offer call at .50 /min. Its too much for us. When I address the prob to the office they didnot provide any solution.

i am from west bengal.my number is [protected].i have some complain against bsnl service.i am a post paid customer.my plan is 249 students plan.but i have face many problem.in last three bill i have seen that bsnl has charged msg sending to bsnl network which is free in this plan.and mobile browsing is also free 20 mb.but i have seen that bsnl have charged for mobile browsing.i have complain for this.but bsnl does not take any stap for this.please do something about this problem.i am really fade up for this attitude.

my name is DEEP MISTRY my cell no is [protected] (post paid) i am not geting my bill from 2 months my plane is 100 rs per montly rental i m from kolkata plz active my number
why my number is unavailable ?
i got some another person is using this number why you not inform me i am very upset with BSNL do something for this problem my e mail id is deep.cell.[protected]@gmail.com
plz do something i m waiting for ur answer

BSNL — not network,no outlook configuration,no password

i got my internet connection one week back and till now neither the password nor wireless configuration nor outlook express has been configured and when called in the number they have provided while installing the device such as the modem ,there is no response and once got thro but the person gave another number which when called is always engaged tone,please help me out of this ,i really dont want this connection for which i have paid a big amount.

dataone modem — a/c usage not display

dear sir/ madam
when i go for our checking account usage then when i submit then blank screen come so what to do for this.
so please rectify this problem and send information on this e-mail

thank you very much

with regards

pramod rawke

I am not able to check this office data usage of dataone. when i go to check account usage link. That page is opening but after that i don't know where i should go to check my usage details. so can anyone guide me that how to check account usage.

Please reply me on my mail Id- [protected]@yahoo.co.in

phone no(BB conection ph no.2607283)

same problem with me

When I got my connection I recd only user name, password and a/c no.I have not recd any e mail address or e mail password so, I cannot set my outlook express. Recently I can not able to check my broadband usage for the month.My tel phone no is [protected]. and mobile no is [protected]

net will autmatically discoonected during working nd bsnl portal open nahi hota!!!

I am not see my uses detail since one week please help me.

sir i got my connection a week ago my phone number is 2479719 iam not able to see the data usage details no reponse from the custumer care till dated hoped that the bsnl is the best but being a new user iam anoid with the way the service is being provided pls reply what to to...or upgrage ..something like that...hoping for the fast action...early reponse ia highly solicited

i am unable to see the broadband usage, help me plz

i dont know how can we see our broadband usage, i tried a lot but i am unable. plz help me

Hi,
I am getting below mentioned error continiously
"ERROR 676:PHONE LINE BUSY"
would you please help me for the same?
my no is[protected]

I am not able to know the monthly broadband usage.I go to their portal.I go to their option -"Broadband Usage"but the page does not open.I am using broad band from one to two years but now i am annayed of so much high bill.they do not tell us monthly broadband usage.If they tell us monthly broadband usage we will be a little bit aware of the bill.

i don't have n user id and password so i cant access my account and cant check mu usage so pls solve d problem fast as soon as possible
phone no:[protected]

please solved my problem

am not able to check this office data usage of dataone. when i go to check account usage link. That page is opening but after that i don't know where i should go to check my usage details. so can anyone guide me that how to check account usage.

im not getting a signal in my phone which is really sad.customer care tells me that it will be rectified with in 48 hrs . Can anyone live without phone these days that to 48hrs ...???

ya...
same is d problem wd me...
everytime i open d bbservice.bsnl.in site, page does not display...
what to do friends...
plz tell me...

as well as

I CANT CHECK MY DATA USAGES, HOW CAN I CHECK DATAUSAGE FOR BSNL BROADBAND

can you tel me the solutions for, how to check data usage

My Mobile is 7210 super Nova, I m Trying to synchronise with the option of serversynchronise option.
When i am click on that then error displyed "check data connection ". Plz tell me how to solve it. BSNL network.

please folow the links:

http://bbservice.bsnl.in
http://www.data.bsnl.in

login with your portal user id and password and click on the check usage TAB

BSNL DATAONE — unable to check data usage

i am not able to check my net useage details. this was braught to the knowledge of JTO valparai and bsnl coimbatore, but no results.

respected sir

i am not at all satisfy with bsnl company.
customer care is so poor.
complaints are not rectified.
i was having problem with my modem thus net was not working.
i registered my complaint on 198 but got no response for 1 week. then i went to bsnl office. there again i was asked to registered my complaint.i did that.

then again there was no response.
after all i did it myself by hook or crook.

so u can c that how careful are bsnl workers, , , , ,
if it continued the same, the bsnl company is no longer existable..

dear sir,
i'am not able to check my account usage from my pc.dataone.in site is displayed some server misconfiguring problem. kindly please rectify my problem as soon as possible.MY LANDLINE NUMBER IS[protected]

THANK YOU
M.SRIDHARBABU.

Sir,
i cant check my account usage for last few days...the link i usually used for checking my account usage is showing some errors..My phone number is[protected]...i will be highly obliged if you look after this matter.

I am not able to check data usage of dataone. Whenever I'm trying to check my data usagae at : http://bbservice.bsnl.in & www.data.bsnl.in, the pages are not opening since last 1 week. Please suggest, how should I check the broadband dataone usage.

Sir
I could not get view usage option for the past 20 days. Please restore it.

Sir
I could not get view usage option for the past 20 days. Please restore it.

i can't check my uses on portal since last few weeks why?

The Dataone.in site does not open and msg. comes "initialization error"
Please help to resolve issue.
Regards
Mahes Lahiri
21.11.2009

im nt able to check my data usage from the beginning. It is 2 months we gave net connection, bt not able to check. when i enter the user id nd password, the page s not opening.it is coming login failed and uncorrect password and id. But i din change the password.Kindly guide me to check data usage. My phone number is[protected]
kindly reply to this email id
[protected]@yahoo.com

same problem here also.I cud nt able to check the usage details from 2 days.when ever I tried to check the usgage it was said that incorrect portal id and password.but I did nt change them.Dont know what to do.

I CANT CHECK MY DATA USAGES, HOW CAN I CHECK DATAUSAGE FOR BSNL BROADBAND

I'm a subscriber of BSNL broadband Internet connection.
Circle : UP EAST, District Kanpur
Landline Number:[protected]

I am facing some problem on my bsnl broadband internet connection in last few days, so I called to the customer care service on 1957 to register a complaint.

A lady customer care executive received a phone call, and her behaviour was pathetic on the registration of complaint.

Please have a look at the details of our call discussion.
On the received of a call, she was first yawning, and not at all interested to listen to the problem.

Without listen what problem I was facing, she instructed me restart your modem and the problem will resolve.
Then I said Madam I already tried it and but the problem and that's why I made a call.
Then again I was trying to give the detail of problem but she again interrupted me abruptly and asked me my telephone number and address.
While I was providing my number and address she said its okay. I was surprised even I was not completed my words, how she said its okay.

Aftermath I asked her the complaint Id and the name of the executive to whom I was talking. She said then Its none of your business and said its not supposed to the tell the executive name and about complaint Id she said your problem will get resolved and not given me the complaint Id and when I was started insisting her to provide the complaint Id then she disconnected the call.

I had written an email to D.K. Vaish, PG Appellate Authority o[censored].P. East at email id [protected]@bsnl.co.in which is available at http://www.bsnl.co.in/pg/pg1.htm

I'm frustrated of it. Please help me out, what action should I take now. If the authority itself not responding.

my land line no[protected], i am no getting broad band connection, showing low frequency

SELF HAD APPLIED FOR BROAD BAND INTERNET CONNECTION AT BSNL TELEPHONE DEPT AT DIU (UT)ON 12 JAN. 2011. I HAD PAID Rs 1100/- FOT IT. ( BILL - N274479 DATED 12.01.2011)
I WAITED FOR TWO MONTHS BUT COULD NOT GET ANY RESPONSE HENCE I REQUESTED IN WRITTEN TO CALCELL BY APPLICATION AND ASKED FOR REFUND.
I VISITED LOCAL OFFICE - TELEPHONE DEPT AT DIU NUMBER TIMES AND ALSO WROTE LETTER TO BSNL TELEPHONE DEPT DIU AND BSNL JUNAGADH OFFICE BUT TILL THE DATE I COULD NOT GET ANY REPLY / RESPONSE FROM THEM.
I VISITED LOCAL OFFICE - TELEPHONE DEPT AT DIU, THEY JUST DIVERTING ME TO CONTACT JUNAGADH OFFICE WHICH IS VERY FAR FROM DIU.
PLEASE GUIDE ME, HOW CAN I GET MY REFUND AND RESOLVE THIS LONGTIME PENDING ISSUE

KANTILAL SOLANKI
SHIV SAI, B/H HEMAL GARDEN, NAIDA RD, DIU . PIN 362520
MOBILE - [protected]
EMAIL - [protected]@yahoo.com

Dear Sir,

My phone 223035, I have applied for transfer from andeypur to kataran rajpur (amghat), till now I didn't get any response, I tried to call BSNL cumstomer service number (Banaswadi[protected]/25422107 etc. but no response (no one picking up the phone), Till now I didn't get any response. Finally I am ending up in paying the RENT (BSNL Broadband - Rs 750/M). Please consider this ASAP. you can reach me at[protected] for any clarification.

Thanks

Hi! i am a new customer of Bsnl broadband service (Tariff plan 500c).
i am receiving a poor download speed of 10kbps - 40kbps whereas some
of my friends who are using the same tariff plan are getting speed of
nearly 150kbps - 200kbps.

So I request you to kindly increase my bandwidth so that I also get
the download speed of 150kbps - 200kbps.

Kindly do the needful as soon as possible.I shall be very thankful
to you.

Hi
I have been using BSNL broadband for the 1 year. I was not able to check the usage account. So please make reliable arrangements for this problem.

This is fact it s to be disclosed before the customer

I apply for broadband connection and i get modem 1 month ago but i do not get my user id &password

i cant open my usage account. kindly make neccesary arrangements..

I have been trying to log into my account to view my usage, but i cant do so.the same password which i have been using to connect to the net, is not being accepted by bsnl to log into my usage account.
i will be greatful to the authorities if they look into the matter andtake appropriate action.Please fix my problem.

usage account not open at all for viewing my account

I change my portal ID password, and I forgot it.Please tell me the password.The Portal ID is sar[protected]

Dear sir
I have been trying to log into my account to view my usage, but i cant do so.the same password which i have been using to connect to the net, is not being accepted by bsnl to log into my usage account.
By loging with portal id i can see only present month usage ican't past month usage.
please kindly make necessary arrangements.

HOW I OPEN MY BSNL ACCOUNT IF I FORGOT MY PASSWORD? PLEASE HELP ME & GIVE ME ANS FASTLY

yeah even i experience the same difficulty in checkin my usage account...

plz tel me a solution for this as early as possible

for the past few days I am also not able to open my account to view my broadband usage. when I click the 'Dataone Account Administration' the page shows page load error and 'Network timeout message appears. Is there any solution for opening the page and see the usage account?

i am also suffering the same problem.Pls let me know of the solution

I too was cheated like this and now Rs 30/- are deducted from my mobile every month.

Piar Chand

i need gprs, wap satting for my mobile no. is[protected] nokia 2600 classic

Respectfully sir,
i m not good about bsnl .because bsnl sent me a huge amount bill .why i m responsible about this bill because i did'nt use that you told day i went to bajaj nagar jaipur office there i mate the authoritive person mr. jain (account officer)i didnt found sufficient answer what should i do.

Yes i am being cheated with same phone back up service. It was free but now receiving sms of deducting Rs 30 from the bill. There are clear instruction of regulating authorities to provide unsubscribe information. How ever once you accept phone back up. There is no info in sms how to unsubscribe. If you try to send sms to sender 56505129 it rebounds

BSNL — messages problem

i used bsnl simcard, its better service provider but i have one problem, in my mobile message option not worked, i.e, creation of message then sent message is not worked, dont go to another mobile but messages coming from other mobiles. whats this problem, please check it, give me feedback as early as possible through message form to my mobile, any solution to me for sending messages. mobile no : [protected]

sms out going is completly not working, only message show enable to sent and incoming sms are received
what should i do ?

Have a problem in sending sms. my mobile number is [protected]. I tried to contact the customer care numbers but no use.

only incoming sms are working

please send me the solution...Thanks

i'm trying to get gprs setting for sony ericsson w810i since last 15 days.
i have called costomercare many time. but still i'm waiting for gprs setting.
now what to do?

i rajesh yadav mobile no-[protected]/post paid-plan 725/sim no[protected]/fail to send sms why?message display that*message not sent saved in out box* plz help me plz.

BSNL messages (SMS) are not going to docomo customers. Upon calling the customer care service, there is no response given. Please look into the matter.

Have a problem in sending sms. my mobile number is '' [protected]''
s.m.s out going is completely not working, only message show enable to sent and incoming s.m.s are received
what should i do ? iam new custamar in BSNL
ismail my other number [protected]

BSNL — sms sending not working

My mobile no is [protected] The sms sending is not working .I have complain to customer care service about ten times but till to-day I am facing the same problem

how 2 know my national message balance in bsnl .. *123# is not wrking . nd *123*2# is only showing local sms ..

Which standard using for Caller ID in BSNL exchanges in Kerala.

I am using an imported telephone (built-in Caller ID) unit and it is not display the caller's number.

Pls reply.

Thanks and regards

Suju P Thankachan

I Dr.Tushar Dashora, resident of 5-da-25, Jawahar Nagar on 12-06-08 received a bill dated 08-06-08 which is amounting to Rs.56085/- and for the period of 01-05-08 to 31-05-08.

As my plan was Home Unlimited I approached the departnment with this complaint & I was told that the matter will be looked up and the bill revised.The same month I recieved a bill for Rs.14, 000/- againg for the succeeding month for which I was specifically instructed not to deposit the bill as the matter was under consideration.

The matter was well taken up with Mr.K.G Pareek (AGM Pr & Mkt.) who said that revised billing will be done if the plan was Home unlimited I need to pay as per the tariff only.

FInally, I recieved a bill of Rs 879/- on date 8/08/08 Bill no.[protected] (Copy attached) which was paid through on 25/08/08.(Copy attached).

My phone & internet connection were revived & I was recieving both call & net services till

18/08/08.

To my surprise, once again my net & phone have been disconnected (announcement being -this number does not exist).reason told from sanganeri gate exchange is Non-payment of bill of Rs. 58, 000/- & Rs. 14, 000/- once again!!!



I am a Doctor and had taken a Home unlimited plan for Broadband.

All these events are annoyin & distressing.Further, the level of mental harrassment I have undergone is unexplainable.

Now, I request you to kindly disconnect my connection and stop harassing me as I have regularly been paying my due bills.I am unable to run door to door & office to office pleading to each clerk & officer that I have paidmy bills and my paln is under Home-unlimited type & recieve no/blank responce form them.

It is etremely sad to note the apathetic responce of BSNL officers & clerks.

I shall be forced to move to consumer court & TRAI if this matter is not solved as all this is lingering form May-08 onwards.

'My name is Vineet Pugalia from Chennai. My residence is just less than half-a kilometer from the BSNL area office. I have been a BSNL subscriber for more than 2 decades now and that’s the reason in spite of my glitches with it; it still opts to continue with BSNL in spite of so many better service providers.

In recent times I have been facing a host of problems with BSNL and in connection to this I have also written to the higher officials at BSNL; however still I haven't received a single response from their end. My complaint is evident in the mail I have written to one of the higher officials (below):

Dear Sir/Madam,
I’m Vineet Pugalia S/o: Mr. Kanhaiya Lal Pugalia, who is a subscriber of your landline & broadband service for last 2+ decades. As stated above this mail of mine is to bring to your notice some of my grievances and also to share with you some of my bitter experiences with BSNL. Before, I proceed further I request you to pardon me if any where through my mail, you feel offended.

From the point ‘a’ on the subject line I’m sure you must have guessed what my grievance is about. Let me brief you about the sequence of problems that I have faced when it comes to services offered by BSNL. They are:

My telephone line was dead/nonfunctional for the period of about 15+ days in the month of May i.e. starting from the very 1st week of May. In order to restore my line back the first step I took was to lodge a complaint with BSNL official automated tele service i.e. 1500 and as consequence I was granted a Docket Number to track the status & progress of my complaint. However, even after a couple of days when the problem was not resolved I tried to check the status of my complaint by dialing 1500; to my hardship this number ceased to work (it rings – some one picks the phone – but does not answer; this happened for nearly about 10 times; beyond which I lost my patience and stopped trying). Owning to this I went in person to my area BSNL office (Kelly’s Branch) and informed them of my situation. The gentleman over there attended me very patiently and made note of my number and assured me the problem would be resolved within 24hrs. To my plight even after 3 days the problem was not resolved. You may find it hard to believe; I never received even a single call from BSNL informing me the cause or the status of the complaint. I wonder if at all any authorities monitor the complaints registered with the automated tele service? Also, I wonder if the responsibility of the public relation officer in the front desk of the BSNL office is to only receive the complaints and not pass it on the concerned authorities. This is just the phase one of my problem, to introduce you to the later half:

On the 14th May ’08 (until when my phone was still DEAD) I had filed an application in the BSNL office (Kelly’s branch) requesting them to shift my Landline and Broadband connection to my new residential address. The person on the front desk told me that the procedure would take about a couple of days. However, as expected a week passed away and I did not hear from the BSNL authorities. So, I visited the BSNL office again and enquired the status of my request. To which the front desk official responded very harshly as though it was a crime to learn or question on the status of our complaints. However, he assured that the line would be transferred by evening the same day. To which I agreed and without a word I left being convinced that this time for sure my request would be served promptly (though the actual mentioned time has elapsed). However, I was proved wrong and the line was not restored until even 2 days; which caused me to check with the authorities again. And, over there I learnt that they had by missed to hand over my application to the divisional officer who is responsible to allocate the line to my new address and I was asked to meet him in person and inform him of the issue (I would like to know is it a part of my job to make complaints/request and also resolve them?). Still, as I was the prey here and wanted my job to complete as I had lost hope in the way the BSNL office functions; so with a positive gesture I met the divisional area in charge, who assured me that the line to my new address would be granted within 24hrs. In spite of the sequence of my problems I was left with no choice than to accept his words. To my great surprise the line was granted to my new house within a day. The next formality in the pipeline was to choose a new number; since my exchange was changed. After, I choose my new number within 24hrs my phone was up and working. The above paragraph speaks about the phase two of my grievances. The next phase is as follows:

When I submitted my application for a line shift I very clearly and precisely stated that the shift involves landline phone and broadband connection also. The front desk officer also made note of this requirement on the top of my application. However, when my landline was migrated the broadband connection was not enabled. To which I registered a complaint with the automated tele-service and as a conventional practice I was allocated a Docket number to track my complaint. And, as a conventional practice with BSNL the problem was not resolved even after 2 to 3 days, neither did we receive any communication from BSNL. Owning to which I attended the BSNL office to know the status of my problem and without any embarrassment the front desk official bluntly informed that my complaint has been closed due to some unknown reason and I have to lodge a fresh complaint. (Imagine, if I never went to the BSNL office for a year; I would have never known that my Docket number has ceased to be valid even without being attended). As per the officer’s suggestion I lodged a fresh complaint on 1500 and was assigned a new Docket number. And, it is nearly about a week the problem is not being attended yet. My wife and I have made numerous visits to the BSNL office (Kelly’s) in the last one week (almost 2 visits daily) in regard with this problem; however no proper response has been received from the front desk officials. Also, the in charge A.E’s and the other senior officials to whom we have been directed (one-after the other) have only made empty promises and our problem still lies unattended and at the mercy of the BSNL administration.


Sir, what is most painful here is:

I have lost a lot of my precious time just to enquire the status of my problem; just because some one who is in charge of attending customer complaints has simply not done his/her job.
Though the BSNL Landline and Broadband rentals are very competitive; however will I be spared from not paying the bill for the period for which I have not been able to avail the service?
Though we have so many initiatives like: automated tele service, area offices, etc. still what is the accountability? Now, in my situation is there any one single person who can be held accountable? If yes, please bring into my notice.
The list may be endless…

Sir, I would like to let you know that I belong to a middle-class family and have to earn for my daily bread. I just cannot afford a single day off from my office; which would completely turn disastrous to my monthly budget. In spite, of which when I can take out time and enquire the status of my problem and also pay for the service when not in use; why don’t the officials who are in charge take responsibility to resolve their mistakes? In regard to this and the tremendous mental agony caused to me and my family; I request you to investigate this matter and get in written an apology note from all the people responsible for the above mentioned problem.

I request you to please excuse me; if any where I have offended your organization at a personal level. I'm writing you this mail only with the hope that some action would be done to ensure that the job is done and also some initiatives are taken to improve the customer relationship & transparency in the way things function.

My landline number: 26402085.
Please feel free to contact me at any time at: [protected].

Thanks in advance for your support.

Warm Regards,
Vineet Pugalia.

(This mail was sent on 11/06/2008, to which I received a reply on 12/06/2008 which stated:)

Dear sir,
Your email is receiving attention. . Please wait for further reply.
With regards,
PG CELL

However, its still 4 days up and I haven't heard even from a single authority. Its really sad to know that the countries largest and biggest Telecom company mal-functions, when the rest of the telecom players are fighting tough with each other to grab their pie by offering the best prices, services, etc as the main manifesto.

I'm not sure how much this forum would help me, since I'm already really distressed and lost all hope in this world to seek recovery in this issue.

regards.

Sub.: Deducting Rental charge for our land line - Reg.
Ref.: Landline no.:[protected]

Dear Sir,

We are residing at Tambaram, Mudichur Road and our land line had not worked for about 20 days from 21st Nov, 2008 till 10th Dec, 2008. Though we had launched complaint about this to BSNL personnel, nobody turned up to correct the problem during the above said period. Due to this, we had suffered a lot without landline connection.as we could not contact our shop clients on time.
So, will I be spared from not paying the bill for the period for which I have not been able to avail the service?

And also I hereby request you to deduct the rental charge for the above-said number for the said period & do the needful.

Thanking you,
Yours Sincerely,
R.Ashok
Tambaram
Contact No.:[protected]

I AM SRI SAIKAT BASU SON OF SRI LAKSHMI NARAYAN BASU OF VILLAGE-GOPALNAGAR, P.O.-PAR GOPALNAGAR, P.S.-SINGUR, DIST.-HOOGHLY, A SUBSCRIBER OF WEST BENGAL TELECOM CIRCLE UNDER BERABERI TELEPHONE EXCHANGE UNDER TARAKESWAR TELEPHONE EXCHANGE.( NO & NAME OF S.D.E. [protected]-SISIR BISWAS)MY TELEPHONE NO. IS[protected].I AM A GOVERNMENT EMPLOYEE.6 MONTH AGO BSNL DECLEARED, 20% REBATE FOR GOVERNMENT EMPLOYEE OF THEIR BROADBAND BILL.. I APPLY FOR 20 % REBATE ON JANUARY-2011 AND AGAIN 25 TH FEBRUARY-2011 TO TARAKESWAR TELEPHONE EXCHANGE WITH REGARDING DOCUMENTS.BUT TODAY, I GET MY TELEPHONE BILL WITHOUT 20% REBATE.PLEASE QUICK HELP ME FOR 20 % REBATE) MY MOBILE NO IS [protected]