Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respeted sir
I m user of BSNL Mobile Number [protected]. I m using this No for internet purpose. What my net
speed is very slow then other Numbers. I had insert other sim in my Modem it giving me more
speed then this Number. I have got Modem in BSNL Office. Speed of modem is 7.2 mbs even than
my net speed is very slow. I had made frequently call to BSNL customer care they suggest me to
change sim card. I have changed my sim card even than the speed is very slow .Then I agsain
made call to customer care and he persuade me that my problem will solve with in 24 hours.
What it is more than a week problem is stil remain same. please look at my isue and solve it as
soon as u can.
Kamraj
Moblle [protected], [protected]
Manali Himachal pradesh

This is an email I have sent to board of directors yet no action has been taken.

My BSNL land line Number[protected]

I have been using BSNL broad band and landline for 2 years. Broad band is acceptable but the hand set provided initially was faulty. I had hardly used handset for a month. I could hardly receive calls and could never make calls. I made numerous telephonic complaints on automated system and your customer care advisers are so unprofessional and are trained to speak parrot’s language. They take complains but action is never taken. Not even that whenever my brother went to pay bills he made an extra personal complain about the handset which always went in vain. In my point of view either the staff is trained to take costumers in false confidence or they aren’t qualified to hold any responsible positions or I am one of the victim of racism.

I have bad signal problem at my residence. Hence the only mode of communication is land line especially for receiving international calls and in emergency situations.

After numerous complaints once an unqualified technician was sent, who didn’t know the mouth and of the hand set, instead of listening to handset problems he lifted the receiver and simply said it’s working and left. I didn’t understand why he didn’t bother to check the phone properly and replaced it with a new phone. It took me nearly a year to realise that he was expecting bribe. I was so fed up with the BSNL service that two months ago I gave 100 rupees to one the technician to replace the phone ironically he replaced it with used and faulty handset. This was a shameful trick by Hyderabad’s BSNL branch.

BSNL website is not less than a joke. It has unnecessary and time consuming information. It only has a postal address in contact, Email and telephone number is missing, complaint blog is hidden somewhere in the maze on Website. I don’t have to remind that this is a 21st century. What a frustrated customer like me should do? If you want I’ll send a link of a proper website as an example.

Screw this in your brain “I am not getting this service for free, I damn pay my hard earned bill every month”. BSNL is very strict in collecting bill but when it comes to give good product and service it treats it’s costumers as if they are giving service for free.

I know what my costumer rights are. I had enough with BSNL. If my telephone is not replaced with new handset in good working order I shall take legal action and this letter and your handset and record of calls will be my genuine evidence to approach ICRPC. Before taking any legal action I shall sign petitions from BSNL costumers and I’ll post this letter on all national and international community websites and I shall also send a mail to Fair Trade Agencies outside India. I’ll show the world how unfair BSNL is with its customers.

My grandmother is critically ill. Emergencies don’t knok the door in advance. If any emergency happens and due to lack of communication things gets delayed with my grandmother. I will sue BSNL.

I would be grateful if my handset is replaced with new handset in good working order in five to seven working days. I hope I won’t be provided with used and out-dated handset. I hope I am dealing with professionals now and I am expecting an acknowledgement.

Thanking you in advance
[protected]@yahoo.co.in

I am Jayasankar from Lawspet, Puducherry. I raised a complaint on 26-July-2011 (SR#[protected]) regarding my phone was totally dead. The docket was closed three days back, but the issue is not yet resolved. More than a week i am running behind BSNL Local office and met JE, AE, but it was totally waste and i m at the end of frustration limit. I don't know how they closed my docket without resolving the issue. In the city limit more than a week my Landline is not working, but the department can't able to find out the exact picture.

I am totally frustrated.

dear sir
i am using BSNL post paid mobile connection. i want call barring four digit password for active call barring facility. plz. tell me how can i get it
c.m.mehta
[protected]
[protected]@rediffmail.com...

Dear Sir
I want Change My NO Bsnl To Uninor ,I have Request 24/06/2011To mnp But my Current Operater(bsnl) Reject My Request.Reson Off My Excel Power Services Is Running,Same Day I Will Request On Customer Care To Stop[ This Services Than He Give Me 72 Hours Time To Stop This Services but 72+96 hours Go But Bsnl Not Stop My Services,Todet Call To CC He Give Me After 48 Hours Stop Services

please Tell Me Sir What I Do?

with reference to my lead id MHNAG[protected] dated 10.06.2010.
till today nobody is responded.
i have received a sms on [protected] that it is not feasible from 54141. how it is not feasible for Nagpur city?
I am very much in need of brodband connection with LL now I have to opt for another service provider.
my mobile no.[protected].
i m expecting positive response from u for this complaint.
regards,
sumersingh sengar

The Broad band has not been functioning for last 6 months in our G.P. Office.Plse reconnect it .Many times we requested ur Panskura Off. over telephone but no action has been taken till now.
S/d
Pradhan
Gobindanagar G.P.
Panskura-1 dev. Block.
Land no-252428
Mob-[protected]

Dear Sir,
i applied for a landline connection that i was refused due to non fisibility in my area.they sain you can apply for WLL, i again applied for WLL now they are not giving this from last 10-15 days, when ever i send someone to ask the say we will do it in 2-3 days, i am fed up of the answer. i have paid the amount twice one time for landline and next time for WLL my reg no with Bajaj nagar exchange Jaipur is [protected]

what should i do with this rubbish company called BSNL

CHARGES IN BRODBAND
I applied for brodband in my telephone no.[protected] in march 2011,with my own modem,they told me brodband will start within a week,they comes to my home & install the modem. after one month i got a bill from bsnl they charged Rs.250 for installation & rant of brodband, while brodband yet not install !!!!!!!!!!!!!!. I complaint on 01/06/2011 about above.But there is no reply from bsnl.Again today i write a reminder of my complaint.
They are worn me to paid this all amount otherwise my telephone will disconnect !!!!!
Please look in matter as soon as posibble.
Thank You.
Natvarlal D. Padia

I changed b snl plan 199 to bb6 wjth25 from 18/2/201, bsnl chraged one months ussase wjthout splitting as per plan and nr responding to compeet

sir,
my mobile number [protected].cut my balance(Rs 150/-) on[protected].30pm) due to mobile TV(+[protected] activation without my request.i am compliant to the customer care on[protected] &[protected].on[protected] received call from customer care and tell check it refund your balance but amount not refunded still on date. please check the details and bringback my amount into my mobile number.
thanking you,
-eswar

Since last three month, got the monthly telephone bill very high. Bill amount found more than Rs.1000/ per month which is very high w.r.t usages of the landline phone. I have sent application to get the detail but till date no feedback received.

Kindly look into the matter.

REgards,
Pravin A Makwana.
Landline no.[protected]

Respected sir,
I have a complain regarding your broadband service. I had appiled for BSNL broandband connection on 06/06/2011, after waiting for 26 days or 3 weeks 5 days long I got landline connection and said they wil give the broad band connection within 3 days, but however after that no news, when I called the Customer care, they said that i have applied for the landline connection only.

So i request you to take necessary action as soon as possible for my broadband connection.

i have recharge my prepaid mobile # [protected] for Rs.110.00 thru my OBC net banking on 28.6.2011 morning but still neither balance received in mobile nor payment reverted in my bank a/c while Rs. 110.00 is already debited in my bank a/c. transaction ID - S[protected] Oriental Bank Of Commerce)

Anand Mehta
[protected]

Problem with the Broadband connection since past 2months. And now from past 15days the phone line is also disconnected. The error shown is 678error. I have tried calling on the customer care but not able to connect to the customer care. Please help me solve my broadband connection problem.

Regards,

Sandhya Taware

for d last 15days...my phone line is noisy and there is link failure of bb..I have complaint both for bb and my noisy line through bsnl complain booking service(198)..In spite of complaining I went to bsnl office(north gate) 3-4 days..But till today my phone line is as it is before 15days and without using BB I have to pay my monthly rental and this feels so disgusting..

Dear sir,
My landline number is dead past 2 months despite my complaints to local(modakurichi) exchange several times. please respond. I'm paying bill in vain.
And the below mentioned link is not working for online complaint registration.

http://portal.bsnl.in/bsnlcca/GeneralComplaint.aspx

please drop a mail to [protected]@yahoo.com

Sir,
i was bsnl postpaid customer of mahakrishi sanchar plan. But after closure of this plan i converte it into bsnl krishi prepaid card. This conversion takes place on 2nd june 2011 (according to bsnl officers). Bsnl exicatives had told me to recharge my number with rs. 109 to activate my prepaid card. I had tried much to recharge with 109 but my number not got recharged since last 25days. The error comes that says "Sim not activated". So sir plz activate my number as soon as possible.
My details are:
number: [protected]
owner name: Santosh baburao Kanhurkar
alternate number: [protected]
sorry 4 bad english.

Dear sir,

Kindly be noted the below complaint which I have submitted in our BSNL Sub divisional Office Puthoor, Kollam Dist. There is not much response in this regard and kindly arrange for a follow up to sort out the problem.





Date:[protected]

To,
Sub Divisional Officer,
BSNL Office,
Puthoor,
Kollam.


From,

Pradeesh Kumar. D
Kochuveetil Kizhakkethil,
Thevalappuram (P.O)
Puthoor, Kollam (Dist)
Kearala.691507


Sub: BSNL Land Line Complaint – No.[protected]

I am using the landline of BSNL for the last 04 years but I am very much dissatisfied with your service. My number is[protected]my address is Pradeesh Kumar D, Kochuveetil Kizhakethil, Thevalappuram (P.O), Puthoor, Kollam (Dist).) I am just booking the complaints for the last 60 days, daily the service man is coming to my home and doing something and within Two hours I am receiving the same complaint. I can’t even tolerate if this problem persist I will surrender the landline within 10days,

And I also very sure the BSNL should bear the rent for my landline for this month else i will complaint to the authority I am very sure I am highly dissatisfied with your service.




Thanking You,




Yours Faithfully

Sir,
With many respect and hope I am writing this letter to you .When I saw this site on net I thought that it can help me out of my EVDO speed problem . I am living at BUK Dutta Road near Baghajatin station in Kollkata, WB and I have an EVDO data card with the 750 unlimited scheme. I face many problems on slow speed like 15-30kbps transfer rate and sometimes it goes Nil(0.5-5kbps.). I did many complaint on BSNL to the number[protected] many times. and Now I do contact directly with the JTO's of kolkata head offices . They assure me that they will take action but they could not. Of-course they can not.The problem is going during 4-6 months , no action has been taken for that. Only assurance are given. If I give a written complaint to the higher authority and suggest all EVDO user who facing it to do it then will it work?? After reading many sites forum I think its happened with many one and no action has been taken. If I go to consumer forum and make a case in consumer court then what I have to do?? will it be right action? As a student how much I have to spend? I heard that it is so less of cost in the GOVT of India Advertisement "Jagoo Grahak Jagoo" . plz reply soon..
Thank you.
Debasish Barman.
barman.[protected]@gmail.com