Dear Sir/Madam,
I applied for Bsnl broadband connection 2 months ago. I bought my own modem. I got the connection 4 days back. But the modem requires a Portal Username and password during configuration to ping it to the server. I called up the customer care and got the username and password, however it is not working. Hence I raised a complaint via Bsnl customer care. As Im working in an MNC, I couldn't be at home always, hence I gave my mobile number to them while raising the complaint. But there is no proper response from the Technical support. Im so frustrated because Im paying the second month bill for broadband connection which haven't started using yet. Is this the way a service provider will provide service to a consumer..? Please help me in this regard.
Regards,
Yuvaraj
Aug 14, 2020
Complaint marked as Resolved
I send online landline connection form after sending form. BZ-BSNL send sms to me for request successfully created Lead Id MHKOL[protected]. Then 18-01-14 send a message from BZ-BSNL to contact Konnur Mohammed Ismail given mobile number. 20.01.2014 call from office for enquiry name & place. Then 22.01.2014 i call office for next what heppen they told us for go to office & fill form. 23.01.2014 i gone to office. They to me that our side no give new connection aloso told there is no available cable for connection. Last year January i going for connection they told same for one year bsnl solve problems for new connection. i also told them for take form for connection and whenever available cable & start to give new connection then give to me first preferance but they are not ready to give form & take new connection form. so pls check what happen.
Thanking you & Regards
Prakash Patil
M.No. [protected]