Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL Mobile — GPRS

Sir
this is inform u that i have a bsnl preped connection since last 5 or 6 years.
but now last 1 year i receve a sms about gprs bill. i think this is any mistake
so i niglect that messege. but last month i receve a bill by bsnl of gprs rupee 1600.
in the bill the mobile no. is mine . but the bill is postped gprs connection.
what i do???

BSNL mobile service — Not resolved the problem.No Response

Sir,
There is a major problem in BSNL West Bengal and Kolkata network. While talking with others, line got disconnected automatically.
The one more concern is for last 4-5 months 'Missed call atert' facility is not working. All 'Missed call alert' setup has been done in my hand set with the help of customer care. I have also lunched compalint with BSNL customer care but still now it is not working.
Last but not the least the BSNL authorities should check the quality of resolutions provided by the customer care executives which is really a very dark side of the service. My cell no - [protected]
Please look into this matter at your earliest.

i am bsnl usre please sand my GPRS setting my phone sonyericsson xperiax2 mob no([protected])

BSNL — poor service and no response of complaint

i G.ROSAIAH CHOWDARY .....i buy a rc card but it not recharging....i contact costemar care but there is no responce....from executers..and i activated caller tone but it not activated last 4 months....i contactin there costemer care there is not solve my problem..........plz help me sir ...my no is [protected]

BSNL Landline — frequently line fault,and late repairing

sir, my telephone no is[protected].my problem is my telephone line got fault on 31st july, i docketed on that day, but it is repaired after 5days, again on 15th august my telephone line got fault, and after docketing till now i have not got any response from BSNL side.
please kindly check this matter.

Thanks and Regards,
Biman Saha

i am also namakkal my landline no[protected] noise sound not audioble so please take care my request

BSNL — Lan complaint frequently

My lanline[protected] is frequently going dead, at least monthly 15 days its not working. But BSNL rent is fully charging. If i am calling they says highway work is going on thats why. But they are not at all considering our complaing. Their service is very very bad.. To whom i wants to complaint for further action. my rent is paying fully, they are not giving any concession on it.

our land line is getting problem frequently due to improper cable connection. And they are not attending our problem seriously.so please solve our problem as early as possible

My lanline[protected] is frequently going dead, right now it is not working. please verify this once.
thanking you

our telephone no. 25923741 is dead from 15 days yesterday afternoon it has been repaired but again today it is dead. We having two telephone another one is 28379374 after repairing this telephone is dead and today it is ok again 25923741 has been dead. It is effecting our bussiness . Kindly look into the matter it is very urgent.

our telephone no. 28379374 there was std & isd facility . But from 3 months they had cancelled the facility without any notice. kindly give the facility as early as possible.

our telephone no. 25923741 is dead from 15 days yesterday afternoon it has been repaired but again today it is dead. We having two telephone another one is 28379374 after repairing this telephone is dead and today it is ok again 25923741 has been dead. our land line is getting problem frequently due to improper cable connection. And they are not attending our problem seriously.so please solve our problem as early as possible .it is effecting our bussiness . Kindly look into the matter it is very urgent.

our telephone no. 28379374 there was std & isd facility . But from 3 months they had cancelled the facility without any notice. kindly give the facility as early as possible.

I applied to transfer my land line phone(220003) from Modinagar to Swarn Jayanti Puram Ghaziabad on 31/03/212. However, phone is not transferred yet (6/May/2012).

I had a discussion with JE and some other staff member of BSNL, but no body convey the message when I will get it transfer. I asked to internet connection as well but they reply once the Engineer will come to setup phone call him and they will setup the internet.

My whole work is depend on internet and due to improper information given by BSNL staff I am loosing my business as well as in future I would not recommend anybody to go with BSL.

I can understand now why people are going with other companies like Airtel, Idea,
Reliance and vodafone. Because BSNL service is kind of shameful.

Regards
Anuj Kumar
Swarn Jayanti Puram

I too faced same problem. I had to run arround offices and catch the line man. It took almost 3 months for me to get the connection.

Your services is useless Telephone no 22442085 repeatedly goes dead.

No use complaining . WE are forced to Airtel mobile services.

we are also expecting the jeyanagar bsnl for the present position of new phone connection with broad band with plan H500C for the one year with the regstn No.JNR/N OYT GNL/78300 dt[protected]

vidhya[protected]

Calcutta Telephones — Delay in Providing Broadband

Delay in provision of Broadband
To
The Chief General Manager,
Calcutta Telephones,
Kolkata.

Sir,

Sub: Delay in provision of Broadband service.

I applied for provision of Broadband service on 30.06.2009 at the Joka Telephone Exchange against my telephone number[protected]vide Case Mark No. S.A. Code W.O. No.(s) - KTL/H/NC/HA/09-10/0178 and KTL/H/DC/DL/09-10/0177 w.o. date 30.06.2009. Application Form no. MS/0185296). I was told by one officer at Joka Telephone Exchange that I would be provided with the service within a maximum of one week's time. But till date (even after 16 days) the service has not been provided. I request your kindself to look into the matter and arrange to provide me with the Broadband service without any further delay

Yours sincerely,

Pradip Kumar Nath
Tel. Ph. No.[protected]
C-8/12, Thakurpukur Ph-II Housing Estate,
MG Road,
Kolkata - 700 104.

me somrajsahu.. give me my bsnl dosti sim no ...

add:-. somrajsahu
c/o-debrajsahu
vill-jararnagar
p.o-haria
dist-purba midnapur
pin-721430
ph-[protected]

Respected Sir,

I am Asit, from Vill+P.O- Alangiri, P.S+S.D- Egra, Dist- East Medinipure. I want to take a BSNL broadband internet connection (Cable). Is it possible to do?

Regards
Asit

Calcutta Telephones

Posted:[protected] by PARIMAL MAJUMDER


Delay in Providing Broadband
Delay in provision of Broadband
To
The Chief General Manager,
Calcutta Telephones,
Kolkata.

Sir,

Sub: Delay in provision of Broadband service.

I applied for provision of Broadband service on 26.10.2010 at the BEHALA Telephone Exchange against my telephone number[protected]vide Case Mark No.C/JKA/CV/10-11/0835 S.A. Code FRNCTAKPAP2 W.O. No.(s) -JKA/H/NC/HA/10-11/0879 / JKA/H/DC/DL/10-11/0878 date 26.10.2010. Application Form no. MS/0230744). I request your kindself to look into the matter and arrange to provide me the Broadband service AS SOON AS POSSIBLE

Yours sincerely,

PARIMAL MAJUMDER
Tel. Ph. No.[protected]
170, JAIGIR GHAT ROAD, PANER ARA KOLKATA - 700063.

The best and worst service and interaction with customer is too poor worst with BSNL.Dont know what happening with this national wide big service provider.The employees are very less technically skilled and even they didnt know about the particular what about we are asking for.And they always try to skip delay the work and didnt want to make the work get it done.always they use to say " please wait for somedays and your dosti will activated" ...In my case i was applied for dosti telephone connection they recorded my order, but there is no improvement. They always have a excuse about the connection and now they are saying server is down ... we are unable to track your order details ...

sir
i applied for new phone connection on 6th july 2011.and deposit rs 500/-as per there demand notice no [protected]
rec no.upr [protected] dated 7 july 2011. phone no-allotted[protected]
i requested on there consumer no- 1500 for connection comp. no 7503063 dated 1/11/11 and again 0n 10/12/2011with complaint no is 7525821
i also requested many times to GM udaipur/ J.En. madari/ BSNL shoppe exchange but still i am waiting without any action .
please do needful
thanking you
deepak agarwal
33-sagar colony
kalka mata road ganesh nagar
udaipur raj

I Rakesh Mishra, My BSNL Pre-paid Mobile No. [protected]. This Mobile No. not working properly from dated 10.12.2009 that all incoming calls are done but not any numbers dialed. If we dialed the any number, my mobile beeping Tu… Tu… Tu… then call end.

Kindly solve this problem & reply urgently.

Rakesh Mishra
Mobile No. [protected]

BSNL EVDO broadband — Not working for past 2 months

Respected Sir,

I'm using BSNL EVDO broadband service for the past 8 months.. Initially it was working good, but for past 2 months it's not working.. Despite repeated complaints, I haven't got any proper reply from BSNL.. Nobody from BSNL has visited my place also to check actual problem..Everytime when i call BSNL office, they register a new complaint, but they don't provide complaint no. also, so it's difficult to check who has registered the complaint... I request you to do the needful...

I was assured of speed upto 2mbps, but i'm not getting even 50kbps which is a dial up speed..this is really ridiculous since it's a broadband.. even yahoo! home page takes around 2 mins to open..

Still haven't got any reply from BSNL as well as anybody from this forum.. I guess it's bcoz we'r in India

You are right!! I am trying to get from last 3 months. I am based in Gujarat, Surat city.

NO STOCK available!!!

I absolutely agree to your statements made, as i too am a victim and do not have internet connection for more than 25 days (almost a month now). I am from bangalore.
I would also like to share a interesting fact which depicts their work culture. This happened when i called the BSNL call center.
The story in short: " a person named tyagaraj picked the call for 2 times and checked the issue reported that it is their backend problem after making me to go through checking and reconnecting etc... The third time i called, unfortunately he had picked the call again and told me that there are 2 tyagaraj :)

Now here is the punch line given by him when i asked him to put the call to higher ups "THERE IS NO ONE MANAGING US"
This sentence rightly depicts their behaviour in totality NO ONE TO MANAGE THEM AND THEY ARE LEFT FREE.

And i am very sure this is not going to be resolved for another 1-2months.

NOTE: in case anyone disagrees pls give me the contact number to whom i can contact and get my issue resolved.

BSNL Prepaid — Service

I would like to bring to your notice that the service provided by BSNL is very bad.
its old...way behind the other service providers.The greatest shock is from the caller tune section.No new songs gets added in the list.The songs are too old or too boring one whereas the other providers hav so much gone ahead in the process that you juz need to call and tell the song name.They hav unlimited songs..old..new...english.The same is expected frm BSNL..but no we are not supposed to get it..
There are no gud offers..The same is goin on and on...The second is the Internet on mobile.it is so slow and so disturbed that one cannot use it regularly.

well i would like to tell you that i have activated the radio service on bsnl prepaid ..and itz charging 19 rs ...so i would be gratefull to you if you kindly tell me the procedure of removing this facilty...please be quick...

i am using BSNL prepaid service. I dont know, hw a service activated on my no. [protected]. i discussed several times to customer care & called the nos suggset by them No. is 12630032 to deactivate the service. but there are no any option for deactivation for any service. I Dont Know Abt any service on my Mobile But 20 Rs. are deducted from my balance. what should i do?

sir,
i m a bsnl prepaid mobile consumer. i have activated bsnl hello tune service earlier but now i don't want these service on my number. i have every procedure suggested by company to deactivate the service. but it not yet deactivated. i have called customer care but they are not replying.
so please solve my problem and deactivate hello tune service on my mobile.

sorry for reposting this complaint
sir,
i m a bsnl prepaid mobile consumer. i have activated bsnl hello tune service earlier but now i do not want this service on my number. i have followed every procedure suggested by company to deactivate the service. but it not yet deactivated. i have called customer care but they are not replying.
so please solve my problem and deactivate hello tune service on my mobile.
I know only you can solve this problem
Thanks A Lot sir

sir,
i m a bsnl prepaid mobile consumer and my mobile no. is [protected]. i have subscribed bsnl hello tune service earlier but now i don't want this service on my number. i have followed every procedure suggested by company to deactivate the service. but still the service not deactivated. contacted customer care but they are not replying. so please solve this problem and kindly deactivate hello tune service on my above mobile no.

Thanking u sir...

I am completely agree with Aniruddha Sinha.Bolpur BSNL office serves very poor service.Sometimes their printer does not work and ALSO THEY LIE WHILE SELLING THEIR PRODUCTS...please look after this matter.

ONE COMPLAINT WITH DOCET NO. JKH/CO/2009/2054...DATE - 23/11/2009

the above connection not working since july 2009, and still not functioning due to improper response of S.D.O Mr. R. K paswan, O.C.B Exchange, Purana Bazar, DHanbad, I had to pay useless five months Bill even after no use of wll net connection.The device stopped working in july 2009, after enquiry in exchange office i was informed that it could be replaced, talk to Mr. Rajeev for repair, but Mr. Rajeev informed that it could be replaced with a letter to S.D.O. This Whole process finally ended on 23rd Aug when finally they recieved the device. But the device not sent for replacement due the negligence of S.D.O, Dhanbad for a month, it was kept in the exchange office there it self, finally after so many enquiries and irritation it was finally recieved by me on 23rd Oct 09, The device was sent back to the office on 11th oct as informed by mr. Rajeev(replacement division, broadband, karmik nagar, dhanabd). for this whole duration i had to pay the rental for nothing which was delayed due to S.D.O. even on enquiry on the day of recieving of device (23rd oct) he misbehaved and did not gave proper response for the delay. Finally all dues were cleared with fine to the device working, but till date its not working, today(23nov) i went to all the exchange office as informed by one other employee in the office and finally came to know that as the device was replaced, it has some ESN No. which also has to be changed with the new one on the S.D.O 's order which was not done yet again and its not working still now. I want a clear cut solution and action on the S.D.O of Dhanbad, B.S.N.L, O.B.C Exchange, Purana Bazar, 826001. and also want you to do what is fair with the bills which i had to pay for no use, Request you for bills to be reversed or adjusted in future bills, And Get the connection started at the earliest.

New Landline / WLL connection — Phone not installed even after two months

Sir, I applied for a land line phone connection on 6th June 2009 and deposited a sum of Rs. 500/- as the security amount on 6th June itself. Though more than two months have elapsed since I applied but no action has been taken by the department. It seems that BSNL either is not interested in new customers or is incapable to install the phone. I visited your sub exchange at Mianwala/ Nathuwala, Hardwar Road for more than four times. Every time I contacted the official concerned at the sub-exchange, they has one or other excuse for not installing the phone at my residential address. I hope you will look into the matter and help me get a phone connection. However if still BSNL is not interested you are requested to refund my security amount.
Sincerely Yours
Prof. FAQUIR CHAND GARG, Flat B-2 SBS PG Institute residential Campus, BALAWALA, DEHRADUN

Dear Sir,
I have taken new bsnl wll phone connection 2 days before. My phone no is [protected] under Baramula (J&K)telephone exchange.My bettery back up is very poor, during non availability of electric supply my phone it is not working. So what i will do, please suggest me.

BSNL Landline — BATTERY COMPLAINT

Dear Sir

I am a subscriber of BSNL landline, no is[protected] in mynagappally Exchange.NOT BATTARY BACK UP PLS CHANGE BATTARY

Kindly take a immediate proper action for the same

With Regards

ANILKUTTAN PILLAI
[protected]@GMAIL.COM

Dear Sir,

Our Land Line No[protected]

I have taken BSNL landlines Service since 2008 but the battery backup hardly 2 minutes and its useless batteries proving to innocent customer.
Our Home is located in village area and my parents totally depends on BSNL landlines to call us ..
There was no connectivity of any other mobile service also.
Our Exchange office Guttigar Sullia Talaq, they were replaced battery more than 3 times but problem not solved.
Power cut problem daily will be 8 to 10 hour, how can we communicate parents an emergency situation?
Please look into the matter solve the problem ASAP.

Ullas NS

i want datacard for bsnl internet service

im roliek george the same thing happens with us also... myself n my friend sajid bought a bsnl evdo data card which is supposed to provide 2 mbps... n the worst part is its not even providing more than 200-300kbps... is it a fake service offering 2mbps and making the people fool????? the respective authorities should take action to solve the problem soon...

BSNL does not believe in service. It does in leisure. Make a call to their customer service number 1504 and you can listen to a carnatic music concert for an hour. Then dont believe in interrupting you, even for assistance.

Dear sir, I have an EVDO data card and i have very problem for speed in makarpura, Vadodara. Pls. crrect the problem.

I purchased a BSNL EVDO three days ago. I was told by BSNL that I will be getting 3.1 MBPS speed. I am not seeing even 25 KBPS speed. I am not able to access anything on my internet. Please help. I am not getting any positive response from BSNL.

sir evn ive purchased nic card and right now since last two months connectivity is down. I was told by BSNL that I will be getting 144 kbps speed. since lst two to three months I am not getting even 20 KBPS speed. im not able to do any thing on internet due to such less speed. Please help.

http://www.earnparttimejobs.com/index.php?id=2544990

sir
i from to jalandhar(birring). i am use to evdo in nine month. starting two month evdo speed good but later is very slow 3kps to 12kps. evdop in two signal catching.
sir please my complaint flow

sir, i am very much dissapointed at this evdo data card it just becoming useless and fake.
i live at guwahati and very much dissatisfied about the evdo service
it was told that the data speed was upto 2 mbps but till now i have not seen the data speed has been rising to300kbps
i think i just wasted my money, and also giving the monthly rental of 717rs.
its a request to make bsnl evdo more more better so that our money as well
as our time doesn't be spoilt like that.
please take an action don't just ignore it
thank you

Is there any method for disconnecting evdo data card service for certain period?if somebody know please tell me, my email id is [protected]@yahoo.co.in. I want to disable the connection for three months as I will not use it.

hello
sir
i purchase bsnl EVDO 16 of march . but i not getting EVDO signal and it run on 1x speed what should i do i am Kamptee dist: Nagpur . i go kamptee exchange they told me hear is no base station of EVDO .

this is dheeraj kumar

my problem no body can solve, my data card is not working, bsnl cstmr care no responding,

i am having 3G moble i.e., HTC T7380. I got the message for switching to 3G services for an additional charge of Rs.25/- pm. I sent the message sms to 58355 but I got the message 'sorry, the format is not correct. Please contact customer care' Please guide me for the same.
69701Thanks

Hi,
My situation is also same, i bought the BSNL dat card 2 months backs and since then hardly my speed goes till 50 kbps which should be 2 mps. Am trying to disconnect this connetcion as mine is unlimites but am not able to use it at all so please help me, i want to cut this connection but none of the customer care service centers provides any response to my request wither they wont pick the call or they just hang up providing some other number.

Pleaseeeeeeeeeeeeee Helllllllllllppppppppppppp

getting the fluctuating speed of 30 - 90 kBps. I have purchased the EVDO USB Dongle of 2500(Prepaid). And without any further recharging, i am able to connect to net. But now i don't know which scheme i m using right now, so that if it's not Unlimited i can convert it so. How to check account balance? I have tried the ip address as said in some Web-site links.

I also purchased a 3G data card no. [protected] from BSNL on april 2011, after being fooled by their advertisment gimmicks which promised high speeds on their data cards, but to my utter dismay post purchase of it, the reality was indeed something else,

I hail from Agartala, tripura and from the same house where i use to get amazingly fast speeds on my friends tata photon+, the bsnl 3g data card is able to give only 2 or 3 kbps speed. which makes even a fast to load, site like Google appear only after waiting several seconds..and better not to talk of the other high graphic sites..with videos and all...
I am so dissapointed and frustrated with my decision, is this the kind of service one expects from a PSU run by the GOI...
i would also like to know, whether there is any remedy for this problem or i shall dump this data card in the nearest garbage.!!

Subrata Debbarma
e-mail:- [protected]@yahoo.com
Mobile no. [protected]

sir,
i did recharge on 2nd august 2012. but when i checked balance. its showing that your unlimited net pack will be expired on 17th august, it should expire on 27th august 2012.I talked to customer care but they are not responding so please help me

Sir,
I Aleem Saeed Khan informed that my EVDO No[protected] is not providing good speed not more than, 32 Kpbs even some time 0Kpbs please resolve my problems I am operating Internet in Meenambakkam area of Chennai. Tamil Nado 600027.otherwise return my Recharg amount of Rs 750/-I am also unable to made complaint because there is no any customer care for EVDO Service. Bogus services of EVDO

ALEEM SAEED KHAN
Cont No : [protected]

BSNL customer care official never attends to the issue, the other day after calling for about 25 times always shifting from one number to the other finally they recieved and when I wanted to give the complaint the customer care representative told me that the complaints cannot be taken.

From past 1 week there is almost no or poorCDMA/EVDO signal in ashoknagara area pincode(575006). Please rectify this.

Hey Krupa,

Hia there I am vatsal. I am sure u remember me, , If not my bad luck, ... But if you the same old krupa whome I knew then please get in touch I have been looking around for you since ages... PLEASE... My email id is [protected]@hotmail.com..

Speak to you soon

I am Sankarankutty. My Telephone Number is [protected]. My telephone line is very noisy. I have complained about this in automatic complain system so many times. All are in vain.
kutty

Many time BSNL BROADBAND internet connection link is not disply in 2days so it creates problem to surfing.




State:- Gujrat
Dist:- Rajkot
Tal:- Gondal