Bharat Sanchar Nigam [BSNL] Complaints & Reviews

land line telephone — complaint no. 4110

My residence land line no.[protected] is out of order since 8th July 2009. Initilally it was told that the line is out of order because of non payment of bill. But on 15 th July I have paid the bill up to July 2009. Now the line man says that it is "cable fault". We have broadband service on same line.
Kindly look in to matter at the earliest.

Sincerly,

Y M. Muranjan
25 Mangalmurti CHS. opp. namsakar mandal, Agra road,
Kalyan (w), pin -421301

I got a sms as you have won 250000 pound in 2009 DEMO (Shell) INTL Mobile Drawns, Winning #3 to Claim Your Prize Contact MR.MIKE VIA E_ Mail: [protected]@live.com
If i it true or false Please Inform My On My Mobile No:- [protected]

land line telephone — Bad services of Telephone

I have instlalled a land line MTNL telephone No.25274517 by my employeer State Bank of Bikaner & Jaipur at my residence GH-4/67, Meera Apartment Paschim Vihar, New Delhi in the month of May 2009. Since then, my aforesaid telephone is not working well. There is a surrounding sounds in the line while using the phone. Moreover, the instrument is also defective. The incoming call sound is very low which is not hearable. For this I have made complaint since last 3 months various times but not a single man come to attend my complaint. This is a matter of concern. Please look into the matter seriously other wise we are compail to surrender all the 500 telephones of our officers installed at the residence of our Bank.

BSNL — Telephone landline service

As our land line number is[protected]. During one of BSNL scheme of advance telephone bill payment we had paid our 12 month telephone service rent in advance during march-2010 to march-2011. As per the scheme we have been given new telephone set with caller id facilities. We have not been given new instrument till date and our phone number is dead from nov-2010 to till date. We have registered our telephone complain to computerised complain centre five times. BSNL had attended the complain two times but within a week our telephone became dead again.
We have approached BSNL exchange Narol nearby for our complain. They had answered that their underground cable was being theft every weekend and they were not able to solved the problem. Also when we asked about new instrument as per the scheme they told that we had not sufficient stock of instrument and as soon as the stock arrived they were delievered to us.
Now they have given us 10 day notice for not paying our dead telephone's bill payment.

BSNL Broadband — Broad Band not Working Properly.

Respected Sir,

I take Broad Band 500c Plan.But sometime it can't work.WHY? please give me answer.

Vishal.

BSNL — BSNL wireless broadband service not working

I had taken a bsnl wireless broadband connection few days back. The wireless broadband worked properly only for 2 days. However, if the network cable is connected to my laptop the internet works or else, it gets disconected. I had called 1504 plenty of times and followed their instructions but all went in vain as they said they will pass the complaint to backend office or something and the problem still persists. It was on 15th of August when they said they will get back to me, but till now I did not get any call from concerned people.

What is more painful is that, it takes you minimum of 15 minutes for you to be attended by them (when you call BSNL customer care service numbers 1504 or [protected]), and if they are not able to solve the issue, it gets cut automatically, and you dial up and wait again, this time for for more than 30 minutes...or you will never get attended throught the day...

Unbelievable?? Believe it...(for those who are not associated with BSNL service)

Yes, ..may be they will be busy attending some other calls, but how come it gets disconnected in the mid of your conversation or why is that they do not get back to us when they say so...

I do not know much about this forum, but I hope that it will serve my purpose.

purshottam jairam mali
dahindule
dist - nandurbar
m.[protected]
m.[protected]

To,
bsnl department


subjet : complain about wll broadband conection

respected sir,
sir i had applied for wll internet connection from last ten days we r not getting a proper response from your department.we dont have a instrument box this type of answer we are getting from your department
if you dont have any awaibility of your services then why r you advertising and why r you making fools to rural people.
reply immetiately else we will forward mail to telecom minister.

BSNL Broadband — Broad band not working properly

I Have broadband connection of BSNL with ph no.[protected]Kotdwara, Pouri Garhwal). In Day time from 9.30 am to 4pm it works only 30 minuts in totality. in every 10 minutes it gets disconnected by itself . I registered a complaints with local no. 222000 but no body is there to respond our complain. I think the staff of Kotdwara is not technically trained as Always they give repeated 1st answer that "every thing is allright from our end check at your end" 2nd answer is "fault from banglore server". Pl. resolve my problem .

Deepak Sailwal
Ph. No.[protected]
Mob No. [protected]
P.O. Kumbhichour
Gram : Nathupur
Kotdwara, Pouri Garhwal
Uttrakhand - 246149

fully agree.. bsnl is just making fool to customer..

b.s.n.l broadband — Wireless Services Not accessible

We've been BSNL Broadband service holder for more than 2 yrs now. We've been paying Monthly rental of Rs. 800/- for unlimited broadband wireless services. Earlier we were able to utilize the service of wireless in entire home but since past 2 months when bsnl's modem became out of sevices, we requested bsnl to replace the modem with another instrument.They did change the modem but wireless service were not able to excess outside one room where the modem was placed. We put up the complain with bsnl service provider they came with another modem but the problem still prevails. We complained 100 times but none of them have been able to provide us the solution as well as no reply to our letter written to them with our complain.

We request you to help us in resolving this problem. They should not charge us for last 2 months o[censored]nlimited broadband charges we paid. We want a refund to the last 2 months of trouble we've faced as well as we need confirmation for the future whether should we continue with the service if they cannot resolve the matter then we need the refund of last 2 months and this month as well.

We've been affected with irresponsible management of bsnl of not replying to our letter or helping us with solution. Just buying time whenever we call them..!!!

My contact detail : Gargi Joshi[protected]on this number we've registered out broadband service)

sir,
i am a user of BSNL broadband service of 625 unlimited plan. I had posted a complain due to 678 error of pppoe error in my internet connection in 1 month. and my study also affected.i can study at gne b.tech mechanical . you know for engineering syudy internet is very imported. i m sad .

also speed is very slow i.e 15 kb/s .So sir, you are requested to do the needful.
please help i m very sad.

my phone no. is[protected]
lakhwinder singh
v.p.o. paddi
ludhiana
mob: [protected]

BSNL Mobile — GPRS

Sir
this is inform u that i have a bsnl preped connection since last 5 or 6 years.
but now last 1 year i receve a sms about gprs bill. i think this is any mistake
so i niglect that messege. but last month i receve a bill by bsnl of gprs rupee 1600.
in the bill the mobile no. is mine . but the bill is postped gprs connection.
what i do???

BSNL mobile service — Not resolved the problem.No Response

Sir,
There is a major problem in BSNL West Bengal and Kolkata network. While talking with others, line got disconnected automatically.
The one more concern is for last 4-5 months 'Missed call atert' facility is not working. All 'Missed call alert' setup has been done in my hand set with the help of customer care. I have also lunched compalint with BSNL customer care but still now it is not working.
Last but not the least the BSNL authorities should check the quality of resolutions provided by the customer care executives which is really a very dark side of the service. My cell no - [protected]
Please look into this matter at your earliest.

i am bsnl usre please sand my GPRS setting my phone sonyericsson xperiax2 mob no([protected])

BSNL — poor service and no response of complaint

i G.ROSAIAH CHOWDARY .....i buy a rc card but it not recharging....i contact costemar care but there is no responce....from executers..and i activated caller tone but it not activated last 4 months....i contactin there costemer care there is not solve my problem..........plz help me sir ...my no is [protected]

BSNL Landline — frequently line fault,and late repairing

sir, my telephone no is[protected].my problem is my telephone line got fault on 31st july, i docketed on that day, but it is repaired after 5days, again on 15th august my telephone line got fault, and after docketing till now i have not got any response from BSNL side.
please kindly check this matter.

Thanks and Regards,
Biman Saha

i am also namakkal my landline no[protected] noise sound not audioble so please take care my request

BSNL — Lan complaint frequently

My lanline[protected] is frequently going dead, at least monthly 15 days its not working. But BSNL rent is fully charging. If i am calling they says highway work is going on thats why. But they are not at all considering our complaing. Their service is very very bad.. To whom i wants to complaint for further action. my rent is paying fully, they are not giving any concession on it.

our land line is getting problem frequently due to improper cable connection. And they are not attending our problem seriously.so please solve our problem as early as possible

My lanline[protected] is frequently going dead, right now it is not working. please verify this once.
thanking you

our telephone no. 25923741 is dead from 15 days yesterday afternoon it has been repaired but again today it is dead. We having two telephone another one is 28379374 after repairing this telephone is dead and today it is ok again 25923741 has been dead. It is effecting our bussiness . Kindly look into the matter it is very urgent.

our telephone no. 28379374 there was std & isd facility . But from 3 months they had cancelled the facility without any notice. kindly give the facility as early as possible.

our telephone no. 25923741 is dead from 15 days yesterday afternoon it has been repaired but again today it is dead. We having two telephone another one is 28379374 after repairing this telephone is dead and today it is ok again 25923741 has been dead. our land line is getting problem frequently due to improper cable connection. And they are not attending our problem seriously.so please solve our problem as early as possible .it is effecting our bussiness . Kindly look into the matter it is very urgent.

our telephone no. 28379374 there was std & isd facility . But from 3 months they had cancelled the facility without any notice. kindly give the facility as early as possible.

I applied to transfer my land line phone(220003) from Modinagar to Swarn Jayanti Puram Ghaziabad on 31/03/212. However, phone is not transferred yet (6/May/2012).

I had a discussion with JE and some other staff member of BSNL, but no body convey the message when I will get it transfer. I asked to internet connection as well but they reply once the Engineer will come to setup phone call him and they will setup the internet.

My whole work is depend on internet and due to improper information given by BSNL staff I am loosing my business as well as in future I would not recommend anybody to go with BSL.

I can understand now why people are going with other companies like Airtel, Idea,
Reliance and vodafone. Because BSNL service is kind of shameful.

Regards
Anuj Kumar
Swarn Jayanti Puram

I too faced same problem. I had to run arround offices and catch the line man. It took almost 3 months for me to get the connection.

Your services is useless Telephone no 22442085 repeatedly goes dead.

No use complaining . WE are forced to Airtel mobile services.

we are also expecting the jeyanagar bsnl for the present position of new phone connection with broad band with plan H500C for the one year with the regstn No.JNR/N OYT GNL/78300 dt[protected]

vidhya[protected]

Calcutta Telephones — Delay in Providing Broadband

Delay in provision of Broadband
To
The Chief General Manager,
Calcutta Telephones,
Kolkata.

Sir,

Sub: Delay in provision of Broadband service.

I applied for provision of Broadband service on 30.06.2009 at the Joka Telephone Exchange against my telephone number[protected]vide Case Mark No. S.A. Code W.O. No.(s) - KTL/H/NC/HA/09-10/0178 and KTL/H/DC/DL/09-10/0177 w.o. date 30.06.2009. Application Form no. MS/0185296). I was told by one officer at Joka Telephone Exchange that I would be provided with the service within a maximum of one week's time. But till date (even after 16 days) the service has not been provided. I request your kindself to look into the matter and arrange to provide me with the Broadband service without any further delay

Yours sincerely,

Pradip Kumar Nath
Tel. Ph. No.[protected]
C-8/12, Thakurpukur Ph-II Housing Estate,
MG Road,
Kolkata - 700 104.

me somrajsahu.. give me my bsnl dosti sim no ...

add:-. somrajsahu
c/o-debrajsahu
vill-jararnagar
p.o-haria
dist-purba midnapur
pin-721430
ph-[protected]

Respected Sir,

I am Asit, from Vill+P.O- Alangiri, P.S+S.D- Egra, Dist- East Medinipure. I want to take a BSNL broadband internet connection (Cable). Is it possible to do?

Regards
Asit

Calcutta Telephones

Posted:[protected] by PARIMAL MAJUMDER


Delay in Providing Broadband
Delay in provision of Broadband
To
The Chief General Manager,
Calcutta Telephones,
Kolkata.

Sir,

Sub: Delay in provision of Broadband service.

I applied for provision of Broadband service on 26.10.2010 at the BEHALA Telephone Exchange against my telephone number[protected]vide Case Mark No.C/JKA/CV/10-11/0835 S.A. Code FRNCTAKPAP2 W.O. No.(s) -JKA/H/NC/HA/10-11/0879 / JKA/H/DC/DL/10-11/0878 date 26.10.2010. Application Form no. MS/0230744). I request your kindself to look into the matter and arrange to provide me the Broadband service AS SOON AS POSSIBLE

Yours sincerely,

PARIMAL MAJUMDER
Tel. Ph. No.[protected]
170, JAIGIR GHAT ROAD, PANER ARA KOLKATA - 700063.

The best and worst service and interaction with customer is too poor worst with BSNL.Dont know what happening with this national wide big service provider.The employees are very less technically skilled and even they didnt know about the particular what about we are asking for.And they always try to skip delay the work and didnt want to make the work get it done.always they use to say " please wait for somedays and your dosti will activated" ...In my case i was applied for dosti telephone connection they recorded my order, but there is no improvement. They always have a excuse about the connection and now they are saying server is down ... we are unable to track your order details ...

sir
i applied for new phone connection on 6th july 2011.and deposit rs 500/-as per there demand notice no [protected]
rec no.upr [protected] dated 7 july 2011. phone no-allotted[protected]
i requested on there consumer no- 1500 for connection comp. no 7503063 dated 1/11/11 and again 0n 10/12/2011with complaint no is 7525821
i also requested many times to GM udaipur/ J.En. madari/ BSNL shoppe exchange but still i am waiting without any action .
please do needful
thanking you
deepak agarwal
33-sagar colony
kalka mata road ganesh nagar
udaipur raj

I Rakesh Mishra, My BSNL Pre-paid Mobile No. [protected]. This Mobile No. not working properly from dated 10.12.2009 that all incoming calls are done but not any numbers dialed. If we dialed the any number, my mobile beeping Tu… Tu… Tu… then call end.

Kindly solve this problem & reply urgently.

Rakesh Mishra
Mobile No. [protected]

BSNL EVDO broadband — Not working for past 2 months

Respected Sir,

I'm using BSNL EVDO broadband service for the past 8 months.. Initially it was working good, but for past 2 months it's not working.. Despite repeated complaints, I haven't got any proper reply from BSNL.. Nobody from BSNL has visited my place also to check actual problem..Everytime when i call BSNL office, they register a new complaint, but they don't provide complaint no. also, so it's difficult to check who has registered the complaint... I request you to do the needful...

I was assured of speed upto 2mbps, but i'm not getting even 50kbps which is a dial up speed..this is really ridiculous since it's a broadband.. even yahoo! home page takes around 2 mins to open..

Still haven't got any reply from BSNL as well as anybody from this forum.. I guess it's bcoz we'r in India

You are right!! I am trying to get from last 3 months. I am based in Gujarat, Surat city.

NO STOCK available!!!

I absolutely agree to your statements made, as i too am a victim and do not have internet connection for more than 25 days (almost a month now). I am from bangalore.
I would also like to share a interesting fact which depicts their work culture. This happened when i called the BSNL call center.
The story in short: " a person named tyagaraj picked the call for 2 times and checked the issue reported that it is their backend problem after making me to go through checking and reconnecting etc... The third time i called, unfortunately he had picked the call again and told me that there are 2 tyagaraj :)

Now here is the punch line given by him when i asked him to put the call to higher ups "THERE IS NO ONE MANAGING US"
This sentence rightly depicts their behaviour in totality NO ONE TO MANAGE THEM AND THEY ARE LEFT FREE.

And i am very sure this is not going to be resolved for another 1-2months.

NOTE: in case anyone disagrees pls give me the contact number to whom i can contact and get my issue resolved.

BSNL Prepaid — Service

I would like to bring to your notice that the service provided by BSNL is very bad.
its old...way behind the other service providers.The greatest shock is from the caller tune section.No new songs gets added in the list.The songs are too old or too boring one whereas the other providers hav so much gone ahead in the process that you juz need to call and tell the song name.They hav unlimited songs..old..new...english.The same is expected frm BSNL..but no we are not supposed to get it..
There are no gud offers..The same is goin on and on...The second is the Internet on mobile.it is so slow and so disturbed that one cannot use it regularly.

well i would like to tell you that i have activated the radio service on bsnl prepaid ..and itz charging 19 rs ...so i would be gratefull to you if you kindly tell me the procedure of removing this facilty...please be quick...

i am using BSNL prepaid service. I dont know, hw a service activated on my no. [protected]. i discussed several times to customer care & called the nos suggset by them No. is 12630032 to deactivate the service. but there are no any option for deactivation for any service. I Dont Know Abt any service on my Mobile But 20 Rs. are deducted from my balance. what should i do?

sir,
i m a bsnl prepaid mobile consumer. i have activated bsnl hello tune service earlier but now i don't want these service on my number. i have every procedure suggested by company to deactivate the service. but it not yet deactivated. i have called customer care but they are not replying.
so please solve my problem and deactivate hello tune service on my mobile.

sorry for reposting this complaint
sir,
i m a bsnl prepaid mobile consumer. i have activated bsnl hello tune service earlier but now i do not want this service on my number. i have followed every procedure suggested by company to deactivate the service. but it not yet deactivated. i have called customer care but they are not replying.
so please solve my problem and deactivate hello tune service on my mobile.
I know only you can solve this problem
Thanks A Lot sir

sir,
i m a bsnl prepaid mobile consumer and my mobile no. is [protected]. i have subscribed bsnl hello tune service earlier but now i don't want this service on my number. i have followed every procedure suggested by company to deactivate the service. but still the service not deactivated. contacted customer care but they are not replying. so please solve this problem and kindly deactivate hello tune service on my above mobile no.

Thanking u sir...

I am completely agree with Aniruddha Sinha.Bolpur BSNL office serves very poor service.Sometimes their printer does not work and ALSO THEY LIE WHILE SELLING THEIR PRODUCTS...please look after this matter.

ONE COMPLAINT WITH DOCET NO. JKH/CO/2009/2054...DATE - 23/11/2009

the above connection not working since july 2009, and still not functioning due to improper response of S.D.O Mr. R. K paswan, O.C.B Exchange, Purana Bazar, DHanbad, I had to pay useless five months Bill even after no use of wll net connection.The device stopped working in july 2009, after enquiry in exchange office i was informed that it could be replaced, talk to Mr. Rajeev for repair, but Mr. Rajeev informed that it could be replaced with a letter to S.D.O. This Whole process finally ended on 23rd Aug when finally they recieved the device. But the device not sent for replacement due the negligence of S.D.O, Dhanbad for a month, it was kept in the exchange office there it self, finally after so many enquiries and irritation it was finally recieved by me on 23rd Oct 09, The device was sent back to the office on 11th oct as informed by mr. Rajeev(replacement division, broadband, karmik nagar, dhanabd). for this whole duration i had to pay the rental for nothing which was delayed due to S.D.O. even on enquiry on the day of recieving of device (23rd oct) he misbehaved and did not gave proper response for the delay. Finally all dues were cleared with fine to the device working, but till date its not working, today(23nov) i went to all the exchange office as informed by one other employee in the office and finally came to know that as the device was replaced, it has some ESN No. which also has to be changed with the new one on the S.D.O 's order which was not done yet again and its not working still now. I want a clear cut solution and action on the S.D.O of Dhanbad, B.S.N.L, O.B.C Exchange, Purana Bazar, 826001. and also want you to do what is fair with the bills which i had to pay for no use, Request you for bills to be reversed or adjusted in future bills, And Get the connection started at the earliest.

New Landline / WLL connection — Phone not installed even after two months

Sir, I applied for a land line phone connection on 6th June 2009 and deposited a sum of Rs. 500/- as the security amount on 6th June itself. Though more than two months have elapsed since I applied but no action has been taken by the department. It seems that BSNL either is not interested in new customers or is incapable to install the phone. I visited your sub exchange at Mianwala/ Nathuwala, Hardwar Road for more than four times. Every time I contacted the official concerned at the sub-exchange, they has one or other excuse for not installing the phone at my residential address. I hope you will look into the matter and help me get a phone connection. However if still BSNL is not interested you are requested to refund my security amount.
Sincerely Yours
Prof. FAQUIR CHAND GARG, Flat B-2 SBS PG Institute residential Campus, BALAWALA, DEHRADUN

Dear Sir,
I have taken new bsnl wll phone connection 2 days before. My phone no is [protected] under Baramula (J&K)telephone exchange.My bettery back up is very poor, during non availability of electric supply my phone it is not working. So what i will do, please suggest me.

BSNL Landline — BATTERY COMPLAINT

Dear Sir

I am a subscriber of BSNL landline, no is[protected] in mynagappally Exchange.NOT BATTARY BACK UP PLS CHANGE BATTARY

Kindly take a immediate proper action for the same

With Regards

ANILKUTTAN PILLAI
[protected]@GMAIL.COM

Dear Sir,

Our Land Line No[protected]

I have taken BSNL landlines Service since 2008 but the battery backup hardly 2 minutes and its useless batteries proving to innocent customer.
Our Home is located in village area and my parents totally depends on BSNL landlines to call us ..
There was no connectivity of any other mobile service also.
Our Exchange office Guttigar Sullia Talaq, they were replaced battery more than 3 times but problem not solved.
Power cut problem daily will be 8 to 10 hour, how can we communicate parents an emergency situation?
Please look into the matter solve the problem ASAP.

Ullas NS