Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,

Hope this compliant gets the deserved recognition from BSNL in due time.

Well, this is about the BSNL landline transfer requested 2 months back from JP Nagar 1st Phase to JP Nagar 8th Phase, Bangalore, Karnataka, India. And the concerned work order number is 51025239 which is reported to have been generated on Dec 15th, 2011. From last 2-3 weeks the person who is in charge from Gotigere, Bangalore, Karnataka area for this transfer is giving false assurances and making excuses saying there are no telephone poles near your area, etc. He is stating that OFC cable needs to be employed for the connection.

Okay, fine. I understand it takes time to lay down the cables, etc. But, how long - a year??? Damn. It would hardly take few hours or a day at most. Even then this guy is making false promises of providing the connection on so and so date. Well, he guaranteed that the connection will be given in the previous week itself, but as usual that was a false assurance. And again on Saturday when we called, he told on Monday(that's Jan 1st 2012) the connection would be given for sure. Damn, again one more false assurance. Come on, we are not fools to be following you every day and every minute to get a damn connection!

Also, this guy doesn't respond properly in the sense, before the talk is over he disconnects the call every time. This is heights of arrogance. Damn it. Even I can do the same but I won't do it for good reasons! Also, he receives the calls only during afternoon and in all other time, either his phone will be busy or out of reach. Oh come on, this is not the way you deal with a customer.

And even more annoying was locating the actual telephone exchange followed by the actual person in charge of giving the connection. Damn, I made almost 50 calls to same and different people at same and different exchanges to know the exact telephone exchange and hence the actual person. Why not maintain a proper online database of telephone exchanges with respect to a city?

I really doubt and will be surprised if anyone from BSNL would consider this complaint at all seriously as the direct phone communication itself is not being properly handled. This is pathetic. I am sorry to say all these, but being an existing BSNL customer if this is the service I get, it's definitely frustrating.

Concerned BSNL people - Jaago, get into action at least now!!!!

Cheers.

HI, BSNL customer care people is very argent in nature dealing with customers. I have just spoke (2/Jan/2012 9.40PM) ) to a BSNL customer care executive Mr: Vamsidhar to raise a complaint for getting activated to unnecessary services without our notice.
Mr. Vamsidhar (BSNL customer case executive) , instead of taking my complaint and helping me he is talking very rudely using bad words.
At first I started speaking to him very politely using words like Sir and because of his language Mr. Vamsidhar used, I lost my temper and asked to connect me to his manager. But instead of connecting me to his manager he disconnected my call. Also my purpose of calling customer care is not solved.
Now I want to make a complaint on him. Can I one give let me know to which mail ID we can send a mail.

Thanks
Kalyan
[protected]

I have applied for new bsnl broad band connection that has not been installed for more than 2 month
work order number : 62028032
consumer number : 54495268
exchange : Brookfield, ITPL bangalore
exchange telephone number : [protected]
mobile number if line man : [protected]


......
lets see how much this forum help ......although i have no faith in gov organizations now.

Dear Sir,

I have complaint regarding my company BSNL landlines number :

the number which is not working are :

+[protected]
+[protected]
+[protected]
+[protected]

these phone number not working from last 10 days. i already call lots of time BSNL person and the BSNL person reply that it will be OK in same day. but till now phone is not working.

this number is use for company work.

this numbers registered at :
MINDA FURUKAWA ELECTRIC PVT. LTD.
plot no. 325/326, Sec-3, Phase-2, G C Bawal,
Haryana -123501


Please do need full...

Thanks,
Santosh Kumar Singh
Mob: +91- [protected]

Why Govt organisations fails ??????
1. Duffer Govt. Admn.
Example :- BSNL

i would also like to share my experience in this regard. i bought bsnl evdo card in 2008 with Rs 550 plan, after few months Rs 100 were increased with the statement that evdo will work in whole rajasthan......ok no problem.......after few months there were again an increase of Rs 100 by stating that evdo will work in whole India.

Now my question is from BSNL Admn. that Why a customer take over the burden of extra charge, who is not interested to go outside Jaipur and Rajasthan ?

i am a student. Initially it was bearable by me but afterward not. so in my opinion it was not a justificatory.

administrative officer takes these kind o[censored]nreasonable decisions for bribe offered by Private organisation. BSNL can provide "Cheaper in price and higher in quality" basis service and result will be that private organisations can't stand in market against it and if they do. The benefit of competition will be transferred to customer.

However this organisation is not able to satisfy it's customers and not able to retain them.

Hi,

I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.

My Mobile #: [protected]
Nokia 1100 Mobile


Please block the sim card and also lock my mobile with the above mentioned details are given below

Name : Atul
Father Name : Susheel
Date of Birth : 05/08/1982
Address: H.No. 198
Strt/ Mohalla : Tarahathi, Vill/Town: Sohansha , Distt.: Jaunpur

Attached Doumentfor SIM : Voter ID Card No. DNP2722759

Sim Issue Date : 14/05/2011


Regards,

Atul upadhyay
Alternate contact number : [protected]

I am prepaid user of BSNL GSM Service in last two year.My Mobile Number is:[protected].I Like BSNL.But the thing that GPRS Failed in the past 22 days.Dated 16/11/2011 had the GPRS Pack of Rs.98.But GPRS at the pack of my life was wasted not Aktiv.Let me complete faith in BSNL.Let me apologize for the fact that twenty two days after interner service is not restored're going to lodge a complaint here.Thank you.

Dear sir,
my land line phone no [protected] not working since last five days and i register our complaint to local exchange for resolve the problem and he(Mr. Dayaram ) insure me that it will rectify on same day (Monday 26 Dec 2011) but it was not resolved to till dated.

Akhlaq Ahmad
Ph[protected]
Deorania, Baheri
Bareilly

Land Line[protected] under Azeeznagar telephone exchange , in Chevalla area of Hyderabad West , with following account no. [protected],
Customer ID [protected]
has been dead for the past one week.
complaint to the local exchange had no effect
please get it attended to...

I have purchased a new sim from sector 34 office of BSNL on 28.12.2011 and not activated till 30hrs passed then again i have purchased another new sim of same network BSNL on 29.12.2011 that is also not got activated further till 30hrs wwhere as In both the cases it was said that the new sim will be activated within 30mints.This type of cheating as well as harashment being made by the subscriber who claim himself is the largest in india.A strict action as well as panality should be imposed to the person makes such delay and defame to the organisation.

Dear Sir,

I am a senior citizen residing at Jamshedpur. I wish to deposit Annual Advance Rentals for my land line telephone no.[protected].

I wish that BSNL should add the Annual advance rental charges of my above land line charges in my land line telephone bill for the month of December, 2011 so as to enable me to deposit the money at the collection centres through agent as I can not run for the administrative formalities and forms fill up etc.

Rgds

It is observed on25.12.2011 that my pyari jodi plan on mobile no [protected] is not working for[protected]. I complaint on 1503 on[protected] no. L25100297 . But problem is not resolved till now. agents at 1503 not giving any satisfactory answer. they says you change your plan, or you talk more than 30 mints. or wait for 24 hrs.

Inspite of sending message to UNSUBSCRT 59595 BSNL has not stopped deducting Rs.15//- per 15 days from my mobile [protected]. Though I have stopped recharging my mobile and promised not to pay my landline bill which is more than 6000/- and shall not pay any amount for my another post paid connection and got vodafone connection.

Dear Sir,
I (Ompal Singh Mobile No. [protected]) am an user of Cellone mobile service provider company since last almost 4 yrs and i had a plan on my no. 1 paisa per second since last one or more year but i don't know when the company deactivate the plan from my no. without any intimation and my balance was going end very quickly then i noted that i am paying 60 paisa per minute plan for local calls.
Then i called to customer care no. but as the computer give the option of press 6 for talking to customer care executive the call ended with the pressing 6. This is happened several time when i get Frustrate i registered my no. for port.
Then on 27/12/2011 at around 10.54am i was getting a call from customer care (No. was [protected]) they asked me why are you interested in porting the no. then i was explain my problem in front of her (The Lady, Customer Care Officer). But she replied very angrily ok you can change your no. in any other company and i did not get any satisfactory answer from her and she cut the phone.
Now i just want to know that if cellone is a government co. they will do such behavior with customer.
Kindly do the needful.

Thanks & Regards
Ompal Singh
[protected]
[protected]

The usage data is very outdated in web care service of BSNL. For one month usage of broad band, data updating is one week old in broadband usage information service which is not at all useful.The data updating should be immediate(at least up to previous usage session)

I AM A MANAGER IN STATE BANK OF INDIA.I WAS HAVING A BSNL CONNECTION AT TRICHY WIDE NO[protected] AT SRIRANGAM. ON 14.04.2011 I SURRENDEDRED MY CONNECTION AND ALSO THE INSTRUMANT ABD SUBSEQUNTLY TRANSFERRED TO CHENNAI. I CONTACTED THE SRIRANGAM EXCHANGE FOR REFUND, BUT IN VAIN.

NOW IAM RESIDING IN A2 W 164 PARK ROAD ANNANAGAR CHENNAI 101 HAVING TEL BSNL CONNECTION[protected] MY CELL IS [protected] (BSNL) . PL ARRANGE TO REFUND WITH INTEREST

SRIVATSAN MANAGER SBI COMMERCIAL CHENNAI 232 NSC BOSE ROAD CHENNAI-1 600 001

while surfing mobile net suddenly a message pops up stating the bsnleast nexg tv activated Rs 50 deducted for subscription again after amin a message pops ups saying Rs 99 deducted for bsnl east nexgtv subscription . as my connection is a post paid one i am not yet confirm regarding the deduction as bsnl helpline is not able to help me already i have talked nuimber of times.
if the avobe deduction is correct the please un scribe the service as bsnl has a tendecy to continue the service with out taking clearence from customer.
my mobile no is [protected] . and also please refund the amount taken as i have no intenstion of availing that service as the same got activated with out my consent.

Sir,
I am a bona-fide customer of Calcutta Telephone having telephone no.[protected] Customer ID[protected] under the name and address of Mrs. Rubi Das, 46/1, Satyen Roy Road, Behala, Kolkata-700034, since long. I wanted to surrender the above telephone connection due to some unavoidable reasons. In this regard I have already submitted an application to Commercial Officer, BSNL, Alipur, Kolkata-27 along with the photo copy of the paid Telephone bill for the month of Nov. 2011 amounting to Rs.200/- on 25/11/2011. But at the aghast, I have received one telephone bill from BSNL amounting to Rs.4055/- out of which Rs.3856/- has been shown as previous balance amount and current bill amount Rs.198.54, total Rs.4055/-for the period of 1/11/2011 to 30/11/2011 having different customer ID no. ([protected]). In this connection I want to mention that right from the installation of my telephone connection nether a single penny has been kept as balance and nor the BSNL has raised any bill showing such credit/balance amount till date. All the telephone bills till date has been deposited within time limit by me.
It is not under stood how such huge amount of previous balance has been shown against my account suddenly after so long time when I have decided to surrender the telephone connection. It is therefore requested that the current bill sent to me, be immediately rechecked and verified and send to me well before 05/01/2012 with detail information regarding payment of bills right from the beginning till date, so that I can settle my bill and get rid of mental agony and harassment. Otherwise I will be compelled to take the shelter of Hon’ble Court of Law/Consumer Court. Not only that if the above grievances is not been addressed urgently, I shall surrender my another land phone connection having No. 23983044 and mobile No.[protected].
Till the above grievances is redressed before 05/01/2012 it will not be possible for me to deposit the current bill amount Rs.4055/- where in the previous unjustified and unethical balance amount is shown as Rs.3856/- . Expecting an immediate action at your end please.
Thanking You,

Yours faithfully,
Mrs. Rubi Das
46/1, Satyen Roy Road,
Behala, Kolkata-700034

Dear Sir,
I am using BSNL Landline for which we were getting our Telephone Bill online.But from long time we are not getting our Landline Bill,whereas we are easily getting Mobile (Postpaid) Bill online.Please arrange for getting landline bill online.It is essential for me for reimbursement purpose.
Thanking You,
A K GUPTA
Phone No.:[protected].

DEAR SIR,
MY MOBILE NUMBER IS [protected]

I HAVE A TARIFF PLAN OF 20 PAISE/MINUTE TO ALL BSNL NUMBERS IN INDIA. BUT SUDDENLY IT HAS BEEN CHANGED TO 49 PAISE/MINUTE PLAN. AND THE RIDICULOUS FACT IS THAT MY PLAN IS NOT CHANGING TO ANY OTHER PLAN ANY MORE. I HAVE TRIED TO CHANGE THE PLAN BY APPROPRIATE STV BUT THE PLAN IS NOT CHANGING.

I HAVE CONTACTED CUSTOMER CARE NOT LESS THAN 10 TIMES. BUT THEIR ANSWERS WERE ALSO RIDICULOUS. SOMETIMES THEY SAY YOUR PLAN HAVE BEEN CHANGED AND IT CAN'T BE CHANGED TO ANY OTHER PLAN FOR 1 YEAR. AND SOME TIME THEY SAY SYSTEM PROBLEM, WE CAN'T SAY ANYTHING NOW ,CALL US AFTER 4 HOURS .

I AM FEELING VERY UPSET WITH THIS.PLEASE HELP ME. I JUST WANT MY PLAN CHANGED.

THANK YOU.