Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir,my name is nerendra joshi from jalgaon-maharashtra.my number is [protected] i am using bsnl card i have recharged my mobile by 3g data ussage for rs 400/-but when i try to use it the message comes saying that ur not allowed.i have try to use it in another mobile but the problem presist. i have called bsnl call center about 25 times they pick and keep the call and put it on hold or says tranfering to gprs departmet and put on hold, so i am unable to know what the problem is.

I APPLIED FOR HOME BSNL LANDLINE CONNECTION FOR BROADBAND CONNECTION ON 31 MARCH.BUT MY LAND LINE CONNECTION NOT PROVIDE BY BSNLTILL DATE..I CONTACT G.M.AGM.SDO. MUZAFFARPUR CIRCLE MORE THAN 5O TIMES.BUT MY PROBLEME IS AS IT IS.FOR THIS PROBLEM I HAVE LOST RS.30 THOSANDS MINIMUM.I WANT TO KNOW BY SENIOR OFFICERS WHO IS RESPONSABLE FOR MY PROBLEM I AM GOING TO CONSUMER FORUM.

SANDEEP VERMA
MAJHAULIA GUMTI -5
LANE-1 JAY PRABHA NAGAR
MUZAFFARPUR

dear sir,
my bsnl cell no.is [protected], not any number send to messages. i complete customer care but not solved this problem. so please solved this problem as soon as possible.


Thanks & Regards
Nana B. Patil
[protected]

Dear Concerned,

Caller tune is started on my bsnl landline phone ,without my permission,and also i have tried every number
provided by BSNL department ,197,1500,[protected],12555,to stop caller tune,but no response and no authority where this complaint can be submitted.

Pls help to stop Caller tune on my BSNL NUMBER.
And help in refunding the charges which i have paid to BSNL for caller tune as i have never opted for caller tune and is imposed on my number without my permission.

Regards
Paramjit Singh Walia
[protected].
Jalandhar.

I took one broadband connection from BSNL . Our line is noisy and the internet speed is very slow.I have being complaining for 1 month ,but they did not rectified till now.

Phone no :[protected]
Name : Y.Babu

I received a message of HUMSHAKAL SERVICE the message was not very clear however on clicking it started as REGISTERED and for the last few months it started charging a sum of Rs 10 per month as being registered. This service does not give the option to deactivate the service as many others do. Now since fedup I am resorting your help to please get this service deactivated. As well make WARN BSNL not to entertain such services as the same may lead to redressal with Consumers Forum for harraasment of consumers who do not intend the privelage of message service as burden of receiving such uncalled for mesages.
MOBILE NUMBER - [protected]
SERVICE- HUMSHAKAL

sir,

i'm having general anant plan.now i want to convert it to general excel plan.can u suggest me to convert my BSNL anant plan to BSNL excel plan

EVDO ph no [protected] i have paid the bill regularly after receiving the bill . But before receiving the bill BSNL disconnect/ deactivate the data card. I did nt know why did they do such activities?

If anybody knows the answer pl inform me On purchase of that data card i have paid Rs 2500 and every month i am paying the Rs 750 as monthly usage.. before sending the bill they have deactivated the connection.

Ramanathan,
Asst. Director/computer lecturer,
Chennai

Dear Sir,
I have bsnl broadband connection with 550 combo rural housing plan. I have paid approx. Rs. 650 (including modem charge Rs. 50) per month. But, this month bill came Rs 14000/ for using only last month. I went to office and ask them how it is possible. They checked online and told me that internet bill was showing you used and you have to pay. They did not listen any other things.

My internet plan is showing that it will never come Rs. 1000/. I know that I never used what they are showing? What will I do now? Whom will I complain? How can I pay Rs 15000/ for only last month) Please let me know what to do now.

Regards,
Dhananjoy Dhara
[protected]

Respected sir,
i'm Devang ([protected], [protected]@gmail.com) have applied for MNP from my cellone-bsnl([protected]) to Tata Docomo on 20th April 2011 and i have tried 3 times before this.BSNL is Rejecting my Porting Request but not they can give me enough reason about the rejection.I have contacted more than 15 times to The customer care executives but they tell that they do not know much more about it& can not say that.There is no response from their Noddle or circle officer against my complain.Plz sir try to do needful as soon as possible.Hoping to be favoured

Dear sir....
I am Gangadhar-Hardware engineer in Kurlon limited. As we are facing lease line problem since 15days and i have complain to bsnl office as well as bsnl exchange office and there is no response from them till now....

our bsnl circuit no is 9312440

Please do the needful....

Regards
Gangadhar

I HAVE RECHARGED ONLINE BSNL TOPUP OF RS 110.00 FOR THE MOBILE NO [protected] WITH THE TRANSACTION ID-TXT[protected] AND RECEIPT NO- [protected] TODAY(24/04/2011). AMOUNT WAS DEBITED FROM BANK BUT NOT CREDITED ON MOBILE. PLEASE SEND ME BACK THE AMOUNT ON MY BANK ACCOUNT.

SANTOSH KUMAR RAUL

I am facing problem with bsnl prepaid mobile services since last month . i wanted to activate the services of 1 paisa per second plan for any network .but i am not using this service from bsnl . I also try to customer care of BSNl ( 1503 ) so many times for activated this facility on my mobile no which is [protected]. Customer care executive are not giving me any type of solutions regarding this issue .

Sir,
my no. is temrayy blocked [protected]
and All these complaints were reported to the customer care executive many times and they told as usual that the problems will br rectifiied soon
and comlained is D2O UP 775667


i have been experiencing on my Bsnl Cellone mobile number .
The complaints are
2. during the call or making a call, its displayed that there is "ERROR IN CONNECTION'.or 'CONNECTION ERROR', and the call gets cancelled.
3. I have changed my sim 3 times from Bsnl office and all the time the officer who attended told that my errors in the sim are rectified after i have recorded my complaints to them.but later the same thing happens again.
4. Eveytime i switch on the phone OR in the middle of doing a call, its displayed 'TEMPERORY ERROR OCCURED,PLEASE TRY AGAIN'

All these complaints were reported to the customer care executive many times and they told as usual that the problems will br rectifiied soon.
But there is no change in the conditon about these complaints,
PLEASE TAKE NECCESSORY STEPS TO RECTIFY THE PROBLEM

I received daily 5-10 service messages i call to service please stop. but not stopped please stop the service message

From –
Landline Telephone N0 - [protected].
VINDHYACHAL SURESH TRIPATHI ,
C-9,Digvijay CHS, Near Kopar, Kalher
Thane-Bhiwandi Road, Bhiwandi,
Thane – 421302. Maharastra.
TO
The Manager,
Bhiwandi Telephone Exchange,
Kalyan Circle,
Bhiwandi .
SUB – Telephone And Internet Connection not workng.
Sir,
My telephone and internet connection is not working for last one year and not working properly since January 2009. For my telephone and internet connection billing had been done for full month whether service has been provided or not. In case when service is provided for the part of the month full billing is done and as I had opted for payment of bills through ECS system , amount of bills were paid without getting service. i was forced to discontinue the ECS payment facility because I was charged without providing service amount of bills were being paid without receiving the service. still my telephone and internet connection is not working and I am being billed for the full month. I am BSNL customer for more than 12 years but not happy with BSNL service for last 2- 2.5 years. It seems BSNL is not interested in business or providing service.
I therefore request you to kindly recast my telephone and internet connection bill since January 2009 for the days of services not provided , amount of bills received and intimate the credit balance with you along with the details of calculation to me.
I further request you to start my telephone and internet connection immediately.
Thanking you.
Yours faithfully,
V. S. Tripathi

Ref.no: DK/KAPP/BSNL/Vyara/01 Date: 13.04.2011

(Through Registered A/D)
To,
Shri D.L.Laheri, AGM (PG)
Telephone Bhavan 2nd floor,
Ring Road Surat
Email: [protected]@bsnl.co.in
Ph. No:[protected]
Fax No:[protected]

Dear Sir,

Sub: Reg. Availing of 20% discount facility to Govt. Officers on Usage/rental charges.

Ref No: 1. Application No Nil Dtd 31.01.2011
2. Customer ID No.[protected]
3. Tel No.[protected]

With reference to above subject, I had opted the combo-plan of 500.00PM for broadband/Telephone at my residence, accordingly I also applied to avail Govt. servant discount facility (i.e @20% on Usage/rental) in Nov-2010 but after waiting two to three months time period, I was not get this benefit in coming monthly rental bills. Then again, I had submitted the new form on 31.01.2011, but unfortunately, till date I have not got this discount in monthly bills. (Copy enclosed for ready reference).

On 13.04.2011 on enquiring about these filled forms to your BSNL Vyara office with the help of Mr. Bekariya, Comm. Officer and Mr B.B.Patel the same two applications were received at your Vyara office and same were also entered in computer system. These officials were also told that this will be done by our BSNL, Surat office, we are helpless.

But it is sorry to say that, almost 6 months time has been lapsed, I was not pass on with this discount.

In view of above we request to your good office kindly look into the matter and oblige.

Thanking You,

Yours truly,



DEVENDRA KUMAR
Scientific Officer/F
R/o Type-D38/2,KAPS Township
PO; Anumala,Via:Vyara,
Dist:TAPI-394651
Mob:[protected]

Encl:aa

Sub: - Intimation regarding questionable conduct of Sh. Girish Sharma, J.T.O working as S.D.O BSNL, Vidhadhar Nagar, Jaipur.

Dear Sir,

It is respect fully submitted

1) That undersigned in a subscriber of BSNL having Land Line connection having no .2233417 with Broad Bank facility & I.P. TV facility , and in paying all the billed amount well in time since last ten year.

2) That the Broadband becomes faulty on 03/04/2011. For rectification I lodged complaint on 12678.


3) BSNL representatives visit the site & declared that the modem is faulty & directed me to collect the fault attend report from BSNL Vidhadhar Nagar office.

4) That on 05/04/2011 your representative handed over the fault attend report to me having S No. 34248 & again direct me to go in the Room No. 105 for replacement of the modem.



5) That on 05/04/2011 at 10:30 am went in Room No. 105 but the J.T.O / S.D.O was not on seat, then I tried to meet Divisional Engineer but unfortunately he was also not available on seat, some junior staff guided me to contact Mr. Chittar (Store-keeper).

6) I meat Mr. Chittar he see the record on his computer and refused to replace the modem due to the reason that as per his record i am having type-1 modem where as type -2 modem was with me, for replacement, It is here to mention that I.P. TV facility is not operative in type-1 modem & I am using this facality since long.


7) That again tied to contract some responsible officer up to 12:00 Noon but no one, J.T.O / S.D.O & D E was available on seat.

8) On 06/04/2011 i again tried to meet Mr. Girsh Sharma but from 9.30 am to 11.00 AM, he was not available on his seat.


9) On 07/04/2011 i again went in office at 9.30 AM but at 11.00 am I get success to meet Sh. Sharma & he immediately arrange replacement of modem. When I connect it on system and call BSNL representative for configuration.

10) On 08/04/20110 BSNL representative visit the site & again declare that modem is faculty again ( In fact Mr. Girish Sharma issued me faulty modem) .Then again the same process to collect the fault attend report repeated & I again meet Sh. Sharma on 08/04/2011 at 10.30 am he immediately once again handed over me the faulty modem.


11) I get it checked it and immediately rushed at sh Sharma office and intimate him that he issued me faulty modem once again, then he put this modem with him and confirm verbally that he will send the modem with his staff today positively.

12) I wait for the modem up to 7.00 PM and when nobody comes I compelled to purchase the modem from market to restore the internet services.


13) On dated 11.04.2011 I again meet Sh Sharma and took the receipt of the modem Sh Sharma again tried to handed over me faulty modem so I refuse to get it.

14) Now the services of internet are available to me with my own modem but IP TV services are not yet restored.



It is most respectfully requested to you


• That please arrange to refund the rent of modem which BSNL have charged from me because, when modem become faulty BSNL did not replace the same and again and again issued faulty modem.


• Arrange to restore the services of IP TV immediately.





• Take an appropriate action against defaulters under intimation to undersigned.

Thanking you,


Yours truly,


(Rakesh Singh)
66-A, Arya Nagar Murlipura,
Jaipur.302023
PH-[protected]
MO-[protected]
Enclosed-Copy of two faults attend slips and receipt of the modem.

Copy submitted to following for information and necessary action.
1. Respected State Minister of Telicomunication, Govt of India, New Delhi.
2. Mr. P.K.Agrawal, PGM BSNL, MI Road, Jaipur.
3. Mr Rajesh Gupta DGM, BSNL, MI Road, Jaipur.
4. Divisional Engineer, BSNL, Vidhyadhar Nagar, Jaipur.
5. .Sh Girish Sharma, SDO, BSNL, Vidhayadhar Nagar, Jaipur.



(Rakesh Singh)
66-A, Arya Nagar Murlipura,
Jaipur.302023

Dear Sir
I am existing customer of BSNL. I had a Broad band Annual Home plan 750+.In year[protected]. Which expired on 31.08.2010.I applied in "black & white" on 20.08.2010 ( i.e 11 days earlier than expiry) to continue my plan ahead for one year. It could not be continued upto Jan 2011.After many efforts of 05 months I am directed to deposite Rs7280.00 in the month March2011.as annual payment for the period ( 01.02.2011 to31.01.2012.)
I deposited Rs 7280.00 at Barabanki Telephone Exchange on 05.03.2011.After that today I got a bill having amount of Rs 4380.00.Why so ?
My details are as under:-
1. Name- Madan Mohan Bhatt
2.Phone No- [protected]
3.Customer Id- [protected]
4.A/c no- [protected]
5.Add- E-24 up ssm co ltd somaiya nagar Barabanki

Note:- I am Govt Employ.
Pl do the needful.to get rid-off from such bills.
Awaiting your responce.

Dear sir,

from last 10 days our broadband not working, We conform from loacal telephone exchage for this issue, they had replied me that due to non payment of bill they cut telephone line & broadband service but sir without recieving any bill how we gone to process payment, they always not send bill to our company,we have proper address as well as our company profile is very big everybudy knows in hinganghat about this plant also, then how they can not send proper billing,its some time come some time missing then how we can make proper payment, ok its not issue, after conform from BSNL we immidiatly had gone to make payment & amount paid with recieved copy,but till our broadband not started, we made payment from last 1 week.so I request you pls. do needful as earlier as possible.



Thanks & Regards,

Dipak S. Bhagat
IT(Suguna Poultry Farm Ltd. SOYA Division)
Hinganghat, Dist. Wardha.
[protected]