[Resolved] BSNL, lucknow, up circle — Fraudulant bill of service not provided.
Regarding Bill no. 33120602, consumer no. 180866, telephone no.[protected]disconnected long back), user code (ID) akd/284, ak dubey, 568/12, kailashpuri, po alambagh, lucknow.
Sir, I failed to contact anybody through the bsnl-web service and hence this mode. I had applied for broadband connection in July 2008. the same was activated by Sri Anubhav (Mb [protected]). The broadband did not work since the very first day except a few hours here and there. When i contacted Sri Anubhav, I was told that the cable is old, broken and damaged that needs replacement before the modem could have incoming juice into it. I contacted the AE (Sri Rai). He behaved very rudely and told me that he will do things at his own convenience. I have made written complaints on 29/07/08, 4/08/08, 21/08/08 and 22/09/08 (acknowledgement also taken). These are in addition to the personal contacts to the AE (Sri Rai and Sri Gupta) and DGM (S), and numerous telephone calls on 2462600, 2451546, 2458000, 2451740,[protected], 240500, 2002070.
Despite this, nobody attended to the service and no progress was found. Tired from the efforts, I had no option but to change the service provider. I have taken mobile for the house also and have gone to TATA Indicom for internet services. I have another broadband connection in New Delhi but I have found that service to be the best. But in Lucknow I have failed. These people have neither attended to the complaint nor did they bother to see that no bills are generated for the period when the service was not corrected and activated.
In the backdrop of the above, I am to state that I have not utilised any service from BSNL during the period from July till date. i had made a request that if BSNL can not provide the service, it should disconnect it. To my utter surprise and disbelief, I am receiving bill today with Rs.6816 not paid. I wish to inform that I can not be made liabile for the inefficiency of BSNL that has not attended to my written complaints. Service was not given to me either.
I, therefore request you to withdraw the bill. In addition, BSNL should compensate me for the loss that was put to me.
I hope Sri Vir Singh Ji, who is considered to be one of the best officers Lucknow BSNL has will consider my position and will penalize those who have given so much pain to me. Besides, the service has not been provided to me despite my written complaints.
For active consideration please.
Contact no. (Mb in use now: [protected])
To Sri Om Vir Singh, CGMT 2823600 2629090 2274299 [protected]@bsnl.co.in
Complaint marked as Resolved Aug 14, 2020
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