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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 506

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S
S.Rajaram
from Delhi, Delhi
Feb 1, 2012
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Address: Madurai, Tamil Nadu

MY BROADBAND INTERNET CABLE WAS DAMAGED AND CUT OFF DUE TO THE UNDERGROUND DRAINAGE WORK ON 05.01.2012. INSPITE OF MY SO MANY REPEATED REQUESTS AND COMPLAINTS WITH THE RESPECTIVE AE[protected], JTO[protected] AND DE[protected] NO ACTION HAS BEEN TAKEN SO FAR FOR THE LAST 25 DAYS. MOST OF THE TIMES THE AUTHORITIES DO NOT ATTEND TO THE CALLS FROM THE CUSTOMERS.

SINCE THERE HAS BEEN NO CABLE CONNECTION, I HAVE BEEN DEPRIVED O[censored]SING THE BASIC NECESSITIES OF LIFE LIKE INTERNET AND LAND LINE PHONE FOR THE LAST 25 DAYS.

KINDLY INSTRUCT THE BSNL AUTHORITIES TO LOOK INTO THIS PROBLEM IMMEDEATELY AND TO RESTORE MY CABLE CONNECTION.

DUE TO THE NON-AVAILABILITY OF CABLE CONNECTION FOR THE LAST 25 DAYS , I MAY KINDLY BE EXEMPTED FROM THE PAYMENT OF LANDLINE BILL FOR JAN 2012.

I HOPE I WOULD GET JUSTICE AT THE EARLIEST.


S.RAJARAM,
ASSOCIATE PROFESSOR OF ENGLISH
THIAGARAJAR COLLEGE OF ENGG. MADURAI-15

email: [protected]@tce.edu

mobile:[protected]
Aug 13, 2020
Complaint marked as Resolved 
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    K
    ksm.anugraha
    from Mumbai, Maharashtra
    Jan 31, 2012
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    Address: Tamil Nadu

    Dear sir /Madam;
    I recharged my 3G data prepaid mobile number[protected] on dated 27/01/2012 at custumer care centre Avadi,Chennai with Rs,3102/-and got the receipt for that.No.18105.After consulting the staff of BSNL csr centre only I recharged.As per the present promotional offer dated 24/01/2012 of Chennai Telephones,50% extra data usage avilable above 1000MB RCV.This offer is available from 26/012012 to 31/03/2012.But after successful recharge I got only 15GB of data for 180days only.Asper the offer I should get 22.5GB of data totaly.Regarding this I contacted bsnl customer care over mobile and landline several times.But they are telling irresponsible answers.Please kindly help me and do needful.

    Thank you, K.S.MOHANAN,
    CHENNAI 600109.
    Aug 13, 2020
    Complaint marked as Resolved 
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      M
      maram67
      from Hyderabad, Telangana
      Jan 31, 2012
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      Address: Medak, Andhra Pradesh

      my nokia made mobile along with sim card lost while traveling , please block the sim card to avoid misuse

      my lost mobile No. [protected]

      my present mobile No. [protected]

      land line no.[protected]

      if this is not in your purview please forword it to bsnl complaint cell
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        V
        Viviee
        Jan 31, 2012
        Resolved
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        Address: Bangalore, Karnataka

        Inspite of several request for unsubscribing the wap service from"55678 wap servies provider" from my mobile no. [protected] since more than 6 month, the amount Rs. 8 per week is deducted.Even I complained to customer care no action is taken.

        Please unsubscribe the above pack with immediate effect.


        Thanks
        Aug 13, 2020
        Complaint marked as Resolved 
        Hi.

        Inspite of several request for unsubscribing the wap service from"55678 wap servies provider" from my mobile no. [protected] since last 6 month, the amount Rs. 30/- per month is deducted per month.

        Please unsubscribe the above pack with immediate effect

        Thanks
        I am also having the same complaint for my mobile no. [protected] and initiated legal action against BSNL and the service provider.
        Inspite of several request for unsubscribing the wap service from"55678 wap servies provider" from my mobile no. [protected] since last 6 month, the amount Rs. 30/- per month is deducted per month.

        Please unsubscribe the above pack with immediate effect

        Thanks

        service provided 55678 — unsubscribe

        unsubscription of wap service provided by 55678
        Hi.

        Inspite of several request for unsubscribing the wap service from"55678 wap servies provider" from my mobile no. [protected] since last 6 month,
        Please unsubscribe the above pack with immediate effect

        Thanks
        hi
        Inspite of several request for unsubscribing the wap service from"55678 wap servies provider" from my mobile no. [protected] since last 6 month, the amount Rs. 30/- per month is deducted per month.

        Please unsubscribe the above pack with immediate effect

        Thanks
        handyago is a blood sucker company. it has bad tie up with bsnl officers obviously.thats why handygo is sucking money from bsnl mobile holders
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          D
          D J Dutta Ray
          from Hazaribagh, Jharkhand
          Jan 31, 2012
          Resolved
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          Address: Kanchipuram, Tamil Nadu

          I am a yearly subscriber of BSNL Broad band (COMBO 500) with telephone connection[protected] providing free 175 local calls. But for the last two years the instrument provided by BSNL is defective and this has been confirmed by attending technicians at various times. I have made many number of visits to the BSNL office and I have been informed by the Officer-in-Charge of the exchange that their is no fresh instruments to replace. I have been forced to connect my personal instrument to avail the free facility. At present their is no facility for outgoing local calls. The broadband service is the WORST considering other areas. I pay yearly subscription which is going down the drain. The exchange personnel escape saying there is line fault. I just want to question the authority when my problem can be addressed?
          Aug 13, 2020
          Complaint marked as Resolved 
          Hi,

          I register my land line no in the AP.BSNL portal 3 months back.
          after that i got my bill by post. but i din't got the ebill or the billing amount in the portal. i searched many ways how can i get the bill through online but no proper portal to asseses me.

          even i called 1500 they are saying the same thing as i used to do.
          To access my bill

          Can any one help me out in this

          Thanks in advance,
          Anuradha
          To
          BSNL 18/08/2008

          Sir, With due respect I would like to draw your kind attention regarding poor and pathetic functioning of BROADBAND (Bsnl) services from SGPGI Telephone exchange, Lucknow I tried my best to solve this problem in Bsnl, Lucknow but unfortunately without any result So I am writing to you with a lot of hope that you will resolve this problem using your god office.
          Sir, I have taken broadband connection 5 months back (Ph[protected], Lucknow) but every after a few days broadband line gets disconnected and it takes 5 to 7 days to restore the connection, this is happening continuously for the last three months. More painful is the poor response from the Exchange. Even today (18/04/2008) broadband is lying Non-Functional. I have been complaining to GM Office, GM Office, SDO etc.but without any result
          Sir, I can understand that BSNL being the largest network
          in the country and there is always a possibility for technical-fault to occur but its very difficult to understand the fault becomes regular feature and No action is being taken to solve the long standing faults. It is fifth (8th) time in the last two months that Broad-band line got disconnected. Kindly do not treat this letter as a complain but as a consumer grievance which is an opportunity for a positive action.
          So I request you kindly to do the needful to solve the long pending problem of Broadband-connectivity, this problem does not get repeated in the future and preserve the pride of BSNL in which I am also a part of it.
          Thanking you
          Yours faithfully

          V.Sridharan, Technical Officer, Dept.of Nephrology,
          Sanjay Gandhi P.G.I., Type 2 173, Lucknow-226014

          BSNL — Poor Service from BSNL

          To start of with, i had made my bill payment for my mobile a couple of weeks ago for which i wasn't given a proper receipt. I was taken by surprise when i saw a piece of paper with the BSNL seal on it mentioning the date, amount paid and the mobile number towards which it was paid.
          The BSNL staff incharge gave me an reply that the printer wasn't working properly so they couldn't print me a proper receipt. When i said that i will collect the proper receipt the very next day for other purposes, the reply i got was, "we could not print a duplicate bill for this, we could only print it when the payment is made."
          I am still puzzled, was it true that BSNL has an application that does not allow its staff to print a duplicate bill for the mobile services, whereas the same service is been offered for the landline customers with a dedicated queue for it.

          Rubbing salt to wound was my next bad experience a couple of days after this, where i had to step into the BSNL office again this time for shifting my landline connection. When i handed them my requisition letter i was refused for acknowledgment, where i had to make my own acknowledgment. I made a photocopy of the same letter where they had marked it received with their seal and the date on it, considering that would help me in my further follow ups regarding this issue. When asked when will the connection be shifted i was told within 4 or 5 days. But two weeks have passed by, yet no signs of the connection being shifted, where i am paying my rentals for the landline and the broad band connection without any usage for almost 2 weeks. Getting really frustrated i walked up to the BSNL office to follow up what was happening with my application for shifting. The responce i got was that the new exchange people (where i have requested for shifting) are responsible anymore and not us. They where polite enough to at least give me the new exchange phone number for further follow up. When i call up on that number, the guy who answered the call asks me all such question which gave me an impression that he hasn't received my application yet, he goes on giving me another phone number saying that this guy will help me out in this regard. It has been 2 days I've been ringing this number for which no one has responded yet. Is this the service that BSNL provides its customers with? It has always been a problem with BSNL when ever and for what ever there has been no proper explanation given by its employee for any delays caused by them. But still i could see hundreds of people queuing with new connection application and some for shifting which includes me. I could see BSNL loosing many of its customers' in the near future, if this will be the quality of service it is ready to provide.


          http://yeshvanthni.blogspot.com/
          i am not able to check my usage account under brodband connection.my landline no. is [protected].due to this problem i used over memory than i have. i comliant it to my city bsnl exchange.i did not get suitable response from them.plz solve my problem.
          i have brand connection form above company for last one week (from 16.12.2008 ) still the date i does not have proper connection for just 1 hour . most of the time connection does not exit. even if connection exist data speed is very low . response to our phone calls very very poor. Mettupalayam (Coimbatore Dist) one of the most poor BSNL service centre in india.

          BSNL — LANDLINE FAULT FROM 20-01-2009 UNATTENDED BY BSNL

          Dear Sir,

          My Telephone Number is[protected]West Mambalam, Chennai)

          Phone is dead since[protected]. Registered complaints through 1500 and 198.

          Till today, i.e. 29.1.2009, nobody attend and rectify the faults. Due to this, we are
          unable to operate Broad band and surf through NET for my Sons Marriage alliance.
          He has come From Australia for this purpose. Everything is spoilt because of inaction
          non rectification of faults.

          I am thinking of shifting to Other private connections.

          Can anybody attend this complaint and set right my land line connections.

          Thanking You
          pl. go through the docket no.-3302433 and 3375860. and see that my complain is not attended for last one month.
          Respected Sir,
          I am vineet mittal from 395/B Clerk colony indore. We have more problem with Bsnl including landline and also mobile services.
          Actully my mobile no. of bsnl is [protected] and i take a complaint at your customer care service no. 24365, and your senior executive are attend it after 35-40 minuites and they will not come to any satisfied answer to me actully problem is that i recharge my mobile with sms voucher of rs. 56/- ( inclusive tax). and now i have 300 sms and 20/- rs talk time, and when i send sms to my relatives so than 0.1 rs./ sms are reduced in my main a/c balance. This is to reason of because i have on my delivary report option. but you do not specify any of further location to related on sms voucher. so how i know that when the delivary report option is on so that 0.1 rs ./ sms will be charged and your customer care executive are speeking to me when i call him than he will tell to me about that. Why
          so please return my main a/c balance and plus also.

          And with landline bills i have problem is that i have send to you a request about pay bills through my sbi a/c before approximate 5-6 month. and with your side any approval of related to it's not proceed recently. and i am go on your office at nehru exchange and meat the person are related to a/c mr. khan and he said to me bsnl not tiup with any of bank to pay online bills.
          a/c holder of bsnl telephone :Mr. sanjay Mittal
          and the landline no. are :[protected]

          Now i have purchase a nic data card at rs. 1681/- at bsnl nehru exchange, and after 3-4 days i call the no. 1662 for inquiry of nic data card and the person tell me contact with mr. lodhi at[protected] but the attendor cant received phone and than again i call at 1662 and than they again take me landline no[protected] so the attendor are tell to me please collect your card at meghdoot exchange, indore.than i collect my data card on self and than i install my data card self, but i can't do installed properly and the internet are not to be work, than i again call for installation at[protected] please complete my nic data card installation by your technical hand but with your side no budy come here for installation and no one to take any satisfied answer to me . Why?.
          If when i pay to you installation charges so why I install it self
          Now i have installed my nic data card on self. but i cant have more than 2 to 12 kbps maximum speed on net operation, not to downloading speed. (12/02/2009)
          1) BSNL MOBILE: [protected]
          PROBLEM : CHARGES OF SMS DELIVARY REPORT
          A/C HOLDER : VINEET MITTAL
          COMPLAINT NO. 2826586
          DATE : 10/01/2009

          2) BSNL LAND LINE NO.[protected]
          PROBLEM : WITH PAY ONLINE BILLS THROUGH SBI A/C
          A/C HOLDER : MR. SANJAY MITTAL
          A/C OFFICER : MR. KHAN
          SBI TICKET NO. : 304272

          3) BSNL NIC DATA CARD
          PROBLEM : INSTALLATION CHARGES & speed only up to 2 to 10 kbps maximum.
          A/C HOLDER MR. SANJAY MITTAL
          CSRQ NO. 29/8043874
          TEL. NO. 2302514





          So please do something about it, if you can't do anything than i will do something like complain to bsnl service at consumer foram AGAIN .


          CONSUMER FORUM COMPLAINT NO.167954 DATE: 31/01/2009

          Thanking you
          Sir I am like to draw your kind attension regarding your poor service. My tel no.[protected] is dead last two month but non of your employee come to check it.
          My phone is not working last 2 month

          M Joshi
          [protected]
          Our Telephone number[protected].- comes under Valasarravakkam telephone exchange.

          Its out of order from Feb 21st, despite of several compliants and calling the bsnl office, they are not bothered. each day they have their own reaons...lineman on leave, lineman has gone for union meetin

          What can be done against this??
          ahmedabad 'D' cabin area one week Nothing BSNL mobile natwork
          SIR WE ARE USING PAST 6 MONTHS BSNL BROADBAND SERVICE EVERY MONTH WE ARE PAYING 680 - 750 HOME COMBO PLAN - BUT THIS MONTH THE BILL AMOUNT IS 6466/- - WE ARE NOT USED THE NET CONNECTION MORE THAN 1-2 HOURS PER DAY BUT IN THE FIRT TIME WE ARE PAID 1780 BECAUSE O[censored]SAGE METHOD WE ARE NOT KNOWN THE PLAN AFTER THAT WE NEVER GET MORE THAN THE BILL AMOUNT OF 750/- BUT THIS MONTH WE ARE NOT USED THE NET, I THINK SOME PROBLEM IN MY NUMBER SO - MAKE SOLUTION OR DISCONNECT THE CONNECTION.

          The given service phone number Krishna nagar does not exist - make solution soon as possible.
          have a BSNL land line in Lucknow bearing phone number[protected] which is dead form[protected]. I have registered my complaint several times in 198 as bellow-
          Date Complaint Token No.
          10-2-09 m 5535
          12-2-09 m 5535
          4-3-09 t 0642
          31-3-09 r 3900
          20-4-09 s 9991
          It is very regreatable that on responsible officer attend the above complain.Your service is very poor and irresponsible thats why people are disconting their land line phone.
          M.Johsi
          have a BSNL land line in Lucknow bearing phone number[protected] which is dead form[protected]. I have registered my complaint several times in 198 as bellow-
          Date Complaint Token No.
          10-2-09 m 5535
          12-2-09 m 5535
          4-3-09 t 0642
          31-3-09 r 3900
          20-4-09 s 9991
          It is very regreatable that on responsible officer attend the above complain.Your service is very poor and irresponsible thats why people are disconting their land line phone.
          M.Johsi
          [protected]
          dear sir
          i applied or wll on 05th feb 2009 after one months its not working .
          i am suffering from 1.5months
          S.D.E is saying that we has no other handset and u can disconnect your number
          please help me...
          name------dinesh kumar
          wll number-------[protected]
          DEAR SIR, I AM VIRENDRA S PANDEY ADD.N007 STAR RESIDENCY EVERSHINE CITY MUMBAI -401208, I WANT INTERNET, BUT BSNL OFFICE CANNOT ISSUE NEW CONATION.BSNL OFFICE SAID LINE BLOCKED.I AM WAITING 1 YEAR.
          i have b band connection .but i cant check my usage .
          Respected sir,
          bsnl is not giving good service at any level and product.
          my broadband connection disconnects at every five to fifteen minute.I have this problem since one month but no action is taken.
          Their land line telephone customer care personnel use very rude language and though doesn't do anything.
          I think they don't. solve problems but just doing formality.
          I hope you can help us.

          Thank you
          Respected sir,
          bsnl is not giving good service at any level and product.
          my broadband connection disconnects at every five to fifteen minute.I have this problem since one month but no action is taken.
          Their land line telephone customer care personnel use very rude language and though doesn't do anything.
          I think they don't. solve problems but just doing formality.
          I hope you can help us.

          Thank you
          BSNL is one of the worst service i get, not able to connect properly. Every time it disconnects. Complaints been given no use.

          So many wrong calls were coming even in midnight.

          Dont go for BSNL Internet and Landline

          BSNL — Data One Broadband is not giving proper service

          This is Shefali Hada I have taken bsnl boradband and landline service. The landline is giving me reasonably average service but the broadband service hardly works. Specially this month it's hardly working. When i call at the help center, they make me wait for some 5 mins to be transfered to the operator and even if i get lucky enough the operators put me on hold and they just forget about the call.
          Following are the details of my landline.
          On the name of: Shefali Hada
          Address: No. 307 1st FLR 20TH CRS 6TH BLOCK JAYANAGAR BG BANGALORE 560082
          Telephone no:[protected]
          Consumer no: 47445637

          Student — JTO 2008

          sir, in our center, BHOJ REDDY ENGINEERING COLLEGE FOR WOMEN, I.S.Sadan, hyderabad; we were not allowed to use any calculators including scientific calculators. This is very horrible thing as, they didn't hear to our voice and they said; its as per instructions. This time we had really a hard time in the examination hall to make out for solutions.please kindly take any action or remedy for this. Many of the students like us had to lose our chance to be employed by these blunder mistakes taken up by Exam centers.
          GIVE A CASE AGENEST BSNL ... I THINK SOME OF THE CENTRE THAY ALLOWED...

          I THINK MOST OF THE INVIGILATORS WHO HAD CONDUCTED THIS EXAM IS BELOW AVERAGE STANDERD... AND ALSO BSNL RECRUTMENT SECTION NAT TAKEN ANY HOME WORK TO CONDUCT THIS EXAM ... IAM SHAME ABOUT BSNL
          BSNL - Cellone postpaid card - needed a call history for tracking my stolen mobile phone. number is [protected]
          I am sorry to point out that despite repeated requests, I am not receiving my telephone bill at the given address. In this connection, I also tried to down load the bill from internet site but could not succeed. Is'nt there any way out that I do not have to go to telephone office to get duplicate bill every time. Please find a solution immediately. Balbir Singh Negi, Flat No.1304-B, La Place, Shah Nazaf Road, Lucknow, U.P. Telephone number[protected]. mobile number [protected]
          hi friends
          i am bhupinderjeet singh from mukerian .i am a bsnl mobile coustmer for last 4 years .
          so i have a good idea about service of BSNL . BSNL mobile service a complete . if you have any enemy just give him a bsnl sim, it is the best way to get revenge for your enemy .
          sooooooooo poor servicve you cant imagine . i face network problem from last 4 years .i have used every other mobile service provider like airtel vodafone idea etc... all are better than each other.
          I REQUEST ALL INDIAN PLEASE DONT EVER HAVE BSNL .JUST BEWARE OF IT
          respected sir . no response my excelp power in applied 03 months ago for 10 paisa fecility having no- [protected]and [protected].kindly see the case and help me. ph-[protected]

          the slowest thing in the world BSNL — Slow!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

          that is the slowest net connection in the world it is also slower than the tortoise



          you should improve your sevices

          BSNL — bad service & ignore the complaint by sdo.

          sir i m new user of bsnl broadband from 1 month. but from beginning i am suffering from bad connection or bad service or bad speed. i have complained lot of time by our nearby bsnl sdo, but he ignore my request everytime by saying tomorrow & tomorrow. toll free no. 1500 doesnt connect any time.

          so sir pls help me from this bad service due to which i will able to use good internet browsing.


          thanking u.
          [protected]
          Sir
          I have landline phone no[protected] consumer no34411.For last more than a month it is dead.I have
          registered several coplaints on 198 as complaint noL7390 on22.10.2009, M3149 on 28.10.2009, N7832 on
          3.11.2009.On 17.11.2009 when i again tried to register the response was-already registered no N7832.
          I have also lodged a complaint on e-mail on 5.11.2009 on consumer complaint.in but it is regretable that
          i found my all efforts sheer wastage of time and energy.At no level your department tried to redress my
          greivance.Do you think that even in such type of irresponsible attitude of your department consumer like me should keep on relation with BSNL.
          I am using landline of BSNL for the last 3 past years I am very much dissatisfied with your service. My number is[protected]My address is P.Subramanian No:1 7th street B.V Nagar Chennai 600114.i am just tell the complaint for the last 6month.My telephone line wire coming through in next street. (At mean i stay in 7th street but my land line telephone wire will come through on 8th street.) There have so many problems create. I ask separate line in my near house. But your dept people tell this week will finish next week will finish but still your dept not compile the work.Pls take immediate action for this issue.
          This is my 2nd complain i am posting 1st was on 18/08/2008 u can see...but my complain to bsnl is not second but numerous...only soved with help of higher autorities concern

          To GM, BSNL, Lucknow 29/12/2009
          Respected Sir, Before writing my letter i would like to inform you kindly that I never wanted to write to your high office for small things and disturbing you but I am left with no choice but writing to you. I humbly apologies if I disturbed you.
          Sir, With due respect I would like to draw your kind attention that I have been using bsnl landline[protected] Lucknow) for the last 15 years but for the last 6 months my telephone line remained faulty with lots of noise and disturbances ic I cannot hear voice on phone properly, due to this my internet is also (dataone) getting disturbed often getting disconnected.
          Sir, I have been complaining regarding this many times to concern SDO, DGM Office and compl.ph.No.198 and ph.No 1094 but without any result. Last week a line man came to check and informed me that the problem is with tel.line and it will be rectified soon but till 28/12/2009 my phone remains faulty.
          I am writing to you with a lot of hope that you will resolve this problem using your good office.
          Kindly do not Treat this letter as a complain but as a consumer grievance which is an opportunity for a positive action.
          So I request you kindly once again to do the needful to solve the long pending problem and this problem does not get repeated in the future and preserve the pride of BSNL in which I am also a part of it.
          Thanking you
          Yours faithfully
          v.sridharan
          A BSNL land phone no -[protected] is out of order sine last 7 months..But regular bill is comming and we are paying also.
          I have a Broadband connection from BSNL for about one year. But I have never felt that BSNL is giving me a optimal service. I can't access the speed what I am paying for. Several times there is no network coverage. Even after many complaints they are not at all careful to the customers.

          So, I request the appropriate authority to take necessary action for consumer's self and oblige thereby.



          My Address Details
          ==============

          Bishnu Das
          C/O: Nepal Chandra Das
          Vill: No.1 Goutamnagar
          P.O: Bishalgarh
          P.S: Bishalgarh
          Dist: West Tripura
          PIN: 799102
          State: Tripura
          Country: India
          about internet service,already i logged my complaints but still no reply from consumer complaints.thanks for consumer complaints.
          no response even we logged complaints 3 days before and may thy scared of govt.let me know as great INDIAN citizen(Proud to be) but now a days(scared to be)
          SIR

          i have a evdo connection in maligoan area till date BSNL IS not able to give service what THEY calmed there is always a server down and speed is only 56kbps average and there is always connecting problem i have contected GM bsnl they said it will be over bye 1mounth since they are setting up more bts in guwahati but in reality for 6mounths its the same, its a cheating to the costumer for not giving proper service which IS bsnl's duty THIS SHOULD BE BAND IF ANY PROVIDER CANNOT GIVE SERVICE HE SHOULD NOT BE GIVEN RIGHTS TO GIVE MORE CONNECTION. BSNL CLAM TO GIVE 256 TO 2MBPS SPEED BUT THE SPEED IS 18 TO 56KBPS IF CONNECTED IF YOU DO THE SPEED TEST. ACTULE REQUREMENT IN GUWAHATI CITY IS AROUND 25 TO 40 BTS BUT TILL DATE ONLY 15 APPROX IS WORKING THIS POOR SERVICE SHOWES THAT BSNL HAVE TAKE BRIDE FROM OTHER COMPANYS TO MAKE DELAY OR GIVE A POOR SERVICE TO CASTOMAR SO THAT OTHER COMPANY CAN TAKE THE ADVANTAGE. IN THERE ADVERTISENTS BNSL IS SHOWING TO BE THE FASTEST ACESSING OF INTERNATE WHICH IS TOTALY WRONG THAT MEANS THEY ARE TOTALY FOOLING THE CASTOMAR WHICH IS ILLEGAL AS PER CUSTOMER FORUM
          i agree bsnl improved much but still customer service still remains a vaccant spot.
          I too facing the same kind of problem but for the last 12 days.i am not sure i can post this comment or not because any time the bsnl connectivity go off.
          connectivity gets disconnected every minute or two[protected] i informed all the possible concern in lucknow but my problem remains unresolved.
          Bsnl higher authorities must take note of this kinly.we are proud indians we should do what we can do to others as far as we are capable of.thats God's gift they got the chance to serve for better atleast for theie perks Govt. provides
          You can see my earlier complains above
          Let us hope for the best.
          jai hind
          sridhar
          11/08/2010

          BSNL — IGNORE OF COMPLAINT

          I AM A CONSUMER OF BSNL LANDLINE TELEPHONE NO[protected] UNDER NORTH GUWAHATI TELEPHONE EXCHANGE KAMRUP DISTRICT TELECOME CIRCLE
          MY TELEPHONE CONNECTION FREQUENTLY DISTURBING LAST THREE MONTH
          I HAVE ALREADY COMPLAIN SEVERAL TIMES FOR DOING BEST BUT THEY ALWAYS TRY TO AVOID OR IGNOR MY COMPLAINS. THEY COME TO REPAIR MY TELEPHONE LINE AFTER 4/5 DAYS AFTER MY COMPLAIN LAUNCH. THIS IS VERY UNFORTUNATE BECAUSE I HAVE PAY TELEPHONE BILLS COMPLETELY. I PERSONALLY THINK HOW BSNL RUN IF THIS TYPE OF SITUATION PREVAILS DUE TO THEIR EMPLOYEES
          THERE FORE WANT A PERMANENT SOLUTION IN THIS REGARDS IMMEDIATELY.
          WITH BEST REGARDS
          DR DILIP DAS
          ASSOCIATED PROFESSOR
          DEPARTMENT OF PHYSICS
          NORTH GAUHATI COLLEGE
          Hi,

          I think the service of BSNL Durgapur is pathetic. We are BSNL customer for more than 13 years. But in this 13 years, I think never we had a good phone service at least for 6 months. I live in UK and my family is in Durgapur. Every time I call the landline, either it is dead or else so much disturbance that hardly either o[censored]s can hear anything. Repeated complaints have been made for years. No remedial action has been initiated. 2-3 time they have changed the phone instrument by an old repaired one which again starts giving problem within 1 month or so. My question is if half the month the phone line is dead, then why do they charge the monthly rental. ONLY BECAUSE IT IS SARKARI ! This is where India is lacking. Government and companies tell customers/consumers what to do but they fail to tell people what people should do when govt/companies fail to render the required service. In developed countries, in this condition, will not only write off the monthly rental charge but sometimes will give compensation for the inconvenience caused. Thats call service.

          Regards
          Shekhar
          DEAR SIR
          I HAVE REGISTERED COMPLAINT OF BROADBAND NOT WORKING 20 DAYS BACK.
          MY COMPLAINT ID IS [protected]. I HAVE DEPOSITED RS 2500 FOR 1 YR SUBSCRIPTION IN JUNE 2010. I GOT 2 MONTH GOOD SERVICE BUT AFTER THAT I AM GETTING PROBLEM.
          SUDDENLY TODAY MY COMPLAINT WAS DELETED FROM LIST.
          I AGAIN TODAY REGISTERED NEW COMPLAINT WITH ID [protected].
          HOW ONE CAN SKIP OR DELET COMPLAINT FROM COMPLAINT RECORD WITHOUT SOLVING PROBLEM

          PLS HELP ME OUT
          ir
          mai no chenge 2330214
          brodband kay liya appli kiya par kai intres nahi lay rahy hai 2329420
          line ok hai par koi kaam karna nahi chata
          proof


          [protected] [protected] Modify Change of Telephone Number: 01-Nov-2010 In Process




          [protected] [protected] Modify Broadband Provision 03-Nov-2010 MDF Done


          pls immidiatly reply
          suvidhayin na de pay to dono no pramanent closed kara dain

          dr r s yadav 01- bhkhampur paper mill metro city road lucknow-6
          mobil no-[protected]
          thanks

          BSNL — poor service

          i, toufiq ansari, my BSNL ph. no. [protected], im experiencing very bad service from my fone since 1 year (poor voice quality, disturbance, cross connections) i have complained in the office to the line man even the GE of the respective office but they don't respond to it in a positive way.so please help me out.
          I am having broad band (unlimited plan) on residential phone no.[protected] My husband is a Govt.Employee (PSU) As per rules of Lucknow Telephones I am entitled for 20% rebate on bill of above phone. For which I have applied thrice alongwith photo copies of identity card & employer's certificate to Commercial Officer of Mahanagar Exchange, but they did nothing resulting which I am paying more money for 3-4 months. I also visited to Smt. P.Saxena, Accounts Officer, Mahanagar Exchange, Lucknow but instead of doing any help they behaved very rudely. Please instruct them either also me rebate as per rules or disconnect my phone and broad band.

          SMT ARCHANA SHUKLA
          MMIG-1/26, SECTOR A, SBI COLONY
          STP ROAD, ALIGANJ
          LUCKNOW
          MOBILE [protected]
          Dear Sir,
          I have experienced almost all the telecom mobile services, but have yet to see bsnl like useless service. I am generally meted with problems becuase of this phone. My number is [protected]. I am a journalist and have also highlighted this problem through media, but all in vain. bsnl service seems total uninterested in improving its service. I have roaming facility to my phone but only on papers and it real sense it is not working. Presently I am in Delhi but this phone remains almost out of service as a consequence I face tremendous problems. Please look into this matter.
          SUB:- BSNL BROADBAND NOT WORKING[protected]


          I AM SUBSCRIBER OF BSNL BROADBAND SINCE LAST 6 YEARS. NOW I AM SO MUCH DISSATISFIED WITH THE POOR SERVICE OF BSNL BROADBAND.

          1. MY BSNL BROADBAND IS NOT WORKING SINCE LAST 15 DAYS. MY COMPLAINT NO IS [protected]. THERE IS NO POSITIVE RESPONSE OF BSNL STAFF AND OFFICIALS. AFTER SEVERAL DAYS REQUEST WITH MR ASHWANI JTO/BSNL/KPT HE NOT RESPOND ME POSITIVELY ABT MY PROBLEM. THEY TELLING ONLY THAT WE BOOKED COMPLAINT DOCT.
          2. I GIVEN LETTER FOR MY ADDRESS CHANGE TO KAPURTHALA BSNL OFFICE IN THE MONTH OF SEP 2010, BUT TILL NOW THEY NOT CHANGED MY ADDRESS.I NOT GETTING BSNL BILLS SINCE LAST 5 MONTHS.
          ALTHOUGH I DEPOSITED BSNL BILLS OF LAST 3 MONTH BOUCHER NO JL-D[protected] DT. 10.2.2011 RS. 2349/-.
          3. IF BSNL CONTINUE THESE TYPES OF POOR SERVICE AND NON-RESPONSIBLE BEHAVIOUR WITH THEIR SUBSCRIBERS THIS WILL CONTINUE OF BSNL SRVICE DISCONNECTION.
          4. I REQUEST TO BSNL HIGHER OFFCIAL THAT PL IMPROVE BSNL SERVICE AND ATTENT CUSTOMER COMPLAINT ON PRIORITY.
          Most of the time Not able to connect Customer care number :[protected]

          Really stupid network maintenance by BSNL...
          No information about the product info and the updates
          really Stupid Department ... no maintain on network problems and
          customer problem resolution teams.

          for this reason people moving to other network...
          Hello and welcome to worst ever service provided by esteemed kolkata bsnl broadband. Give full amount for unlimited plan and go to sleep or just forget it you ever bought any connection. you will see internet connection for some minutes in a very lucky moment of day or night. you can also complain unlimited times as per unlimited scheme.There are actually people you can see working behind those messed up lines and department but if you find fault you will be more miserable.
          HI..... Readers....... have recently purchased new cell phone Motorola milestone have been to office of bsnl and given written request for gprs connection on 1 april.2011 till now not got the connection are any help and support from the bsnl team are customer care.. they just ignoring are giving some stories.. i appreciate any of one who can help me here to resolve the matter.......... are am going to change my service provider to air tell......... i appreciate everybody ideas.......... thank you....... kalyan

          BSNL — their poor service

          they hav activated hello tunes and i called several time to deactivate it and till nw no response from their side.so many amount has been gone from my mob.
          without our permission tey are activating several things and all our amunt has been cut by them,and we don't hav any balance
          very poor service , every now n then network goes and sms also fails, 3G service is also very poor, very slow speed and very low network bandwidth...............customer care also don't help.
          I have a landline connection & broadband connection of BSNL The connection plan is Rs.750/month but it never works properly.

          It never works more than 20days in month regularly.

          If I am paying the rental for the full 30days so why do they give service for less than 20 days?
          We reside near Darul Uloom Bilaliah at Bilalaabad Ahmeda Kadal Lal Bazar Srinagar Kashmir ( Latitude 34° 7'8.18"N - Longitude 74°49'16.77"E ). We were having very very satisfactory mobile service from BSNL till BSNL Launched 3G Services. Now we are having terrible problem while using mobiles from our residence. Network signal on our mobiles Fluctuates. If we get the dialled number, there is either no or poor speech or our calls get disconnected within 3 or 4 seconds and message flashes "error in connection". Many a times while dialling we get following messages:
          1. Connection error,
          2. Network busy,
          3. No. does not exist, etc.
          GPRS service is either unavailable or remains highly disturbed from this area. This has put us to a lot of discomfort and we are seriously considering shifting to some other mobile service provider. Some people say that the service has deteriorated because some heavy duty Jammers have been installed to curb misuse of mobile phones from inside Central Jail Srinagar, which is aerially 1.5 Kms away from this place and by road around 3 Kms. Some people state that this problem has started with the commissioning of 4 or 5 Vodafone mobile towers in our vicinity. BUT the fact is that the mobile phones of other service providers like Airtel. aircel, Vodafone etc are performing normally. Will some authorised officer of BSNL look into the matter and redress our grievance under intimation to us? Our mobile numbers are: [protected], [protected], [protected], [protected], [protected],[protected], and [protected]
          To whomsoever it may concern,my teliphone number is [protected],Customer ID [protected],Account Number [protected]. My landphone is not working(OR I should rather say it is compleatly dead)since July 17,2011 for which I have given complaint on the same day,but until now no service has been given nor any technician has come to repair it.Later I came to know that,several phone lines of our locality has been disrupted due to heavy rain OR storms which continued for several days.But in spite of that,I repeatedly complained several time,but nobody has come to repair the phone until today. I urge you to send BSNL technician as early as possible. Thanking you, CASTALINO LETITIA
          Hi

          My BSNL broadband is not working for the past 2 weeks. My landline number is 2533448. I talked to customer care and even talked to the SDO of the Janipur area but to no avail. My complaint no. is [protected]. The SDO asked me to come to the exchange and get the modem checked instead of sending a person to our place. Left with no option my mother went to the exchange. The modem is fine. We are still waiting for their kind consideration...........

          Yours sincerely

          Vidushi Mahajan
          Ph.D student (IIIM, Jammu)
          emai id : [protected]@gmail.com
          20 DAYS AGO MY TELEPHONE IS NOT WORKING . WE GO NAIN AND AGAING FAR COMPLAINT . THEY NOT RESPONSING AND DID NOT CAME FAR REPAIR. THEY NOT RESPONSING . I ALSO HAVE NET BROND BAND CONNECTION.DUE TO PHONE ITS NOT WORKING .THATS WHY I DISCONNECT MY NET.THIS IS BIG PROBLEM. THEY ARE NOT TAKING STRICT ACTION.so poor service.PLZ SIR MAKE IT IN RUNNING CONDITION SO THAT WE FEEL GOOD.

          BSNL — Service not restored in time, even after registering a ticket

          Hello Sir/Madam
          I filed complaint 61206187 on 03/12/2011 that the line is dead and hence the internet is not working. I received no communication regarding this till 05/12/2011, so I called them at around 1 pm on [protected]. I was told that the personnel will come in to fix the problem, but no one turned up till 4:30 pm. I called them again and I now got a response saying their working time is over and hence none would come to fix the service. This is not how services are supposed to work. I've already stayed data dark, without internet for three days no.

          --
          Thanks
          Narendran
          Don't go for BSNL atleast here after. Why did you wait for 1 year first of all?

          Go for private service providers like airtel. Though expensive, its reliable in terms of service. Or get datacards and reduce your usage according to ur budget.

          Nothing will happen here by complaining.
          I went to BSNL office, Rohtak on 17/01/13 to put an application against reconnection of my existing landline no.[protected].
          I was being told that my services will be active within a day or two but till now no action has been taken.
          And today also when I went their for enquiring why my complaint is still pending? I was told by office people to go here and there. It waisted more than half an hour of mine but Nobody cared and At the end I came back with no results.
          I am very disappointed from government services. Why are they charging so much in the form of taxes if they cant even provide us services.
          This is completely harassment.
          I want some serious action to be taken against it.
          SIR/MADAM,
          I HAVE BEEN DEALING WITH BSNL BROAD BAND SINCE 2008, IN THIS YEAR I HAVE BEEN SUFFERING FROM DIFFERENT PROBLEM.VIZ
          NO DIAL TONE, NO BROAD BAND CONNECTION, RECEIVER DISTURB ETC. ETC.INSPITEOF WRITTEN COMPLAIN THE DEPARTMENT CANNOT
          MOVE PROPERLY.
          PLEASE LOOK INTO THIS MATTER AND TAKE ACTION .
          THANK YOU.

          MOMOTAJ UDDIN BORA (KAJAL)
          CONT.[protected]
          LL:[protected]
          e.mail.[protected]@gmail.com
          POOR BROAD BAND SERVICE
          SIR/MADAM,
          I HAVE BEEN DEALING WITH BSNL BROAD BAND SINCE 2008, IN THIS YEAR I HAVE BEEN SUFFERING FROM DIFFERENT PROBLEM.VIZ
          NO DIAL TONE, NO BROAD BAND CONNECTION, RECEIVER DISTURB ETC. ETC.INSPITEOF WRITTEN COMPLAIN THE DEPARTMENT CANNOT
          MOVE PROPERLY.
          PLEASE LOOK INTO THIS MATTER AND TAKE ACTION .
          THANK YOU.

          MOMOTAJ UDDIN BORA (KAJAL)
          CONT.[protected]
          LL:[protected]
          e.mail.[protected]@gmail.com
          Respected sir,
          The internet service in my area is very poor. I am complaining about the continuous line drop for a very long period of time but no person in the Bsnl office seems to take my complaints seriously. We are paying them in advance the charges of early internet service yet most of the time our phone lines remains dead. Our internet wire in the the street has beeen broken by the monkeys and we had asked the concerning person to change the wire but the joined the broken wire from 8 places so we are not getting proper signals. The concerning person is very careless and doesn't take our complaints seriously. Please do look in this matter as soon as possible they are looting us of our money and are not providing services properly. Thanks in advance.
          With regards
          hello...I am sudam Ingle I am using bsnl gprs on [protected] number...and I am facing gprs problems.gprs is disconnects after some time..and then it takes too time to connect again. .BSNL's gprs service is the poorest service in India...when I tried to contact costumer care from 123, the call is not connecting to costumer care service, its automatically disconnects..solve my problem immediately otherwise I will not use further services of BSNL..
          there are lots of private companies which provide better service in less price.. .

          my mobile no. is [protected]
          To
          The C.G.M, Kamrup division, Assam, India
          Dated-Guwahati, the 28th Feb/14
          sir,
          I have a landline telephone connection of BSNL ([protected]) for last 15 yrs.But for last 1 yr I got very
          poor services from them. for example sometimes, this no remains dead for more than 1 month even after official complain is given.This time after the official complain is given(Docket No-[protected]) of BSNL, the no is still out of service showing busy at any time for last 7 days.


          Therefore, I request you kindly to take necessary steps for giving a very good service with active connection at anytime.
          Thanking You
          Dr.Dipak kr Das
          c/o-Mr. Prasanna kr Das
          wsst-nizarapar, sastri-path, H.No-31
          kanwachal hill side, silpukhuri, Guwahati-3, kamrup, Assam
          Disappointing broaDband ServiCE .
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            Debasis Misra
            from Mumbai, Maharashtra
            Jan 30, 2012
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            Address: Jharsuguda, Odisha

            Dear Sir,
            1. I have been a subscriber to BSNL Post Paid for last 7-8 years. I have had immaculate payments and only got average service from you to date.
            2. For last 3 months I am contacting your Customer Care at 1503, for changing over to 3G, which I am not getting any help, and advised to contact local BSNL office.
            3. With requisite application duly filled up, I had also submitted my application at Jharsuguda office (PIN: 768201), with request for, mobile TV as well, I was told they do not have present stock of 3G SIM and cannot help.
            4. Subsequently, I found that the call forwarding from my no.[protected] to my official Blackberry no. [protected] has been stopped (which was active and working for last 1 year or so). On inquiry to Customer Care, I was numerously advised to try again, but that did not work.
            5. When I asked to lodge an official complaint, I got a reply that call forwarding to other service providers other than BSNL is denied.
            6. In this circumstances, I am confused to what do next.
            7. I finally decided to change with MNP from BSNL to Reliance as BSNL refused to address to my inconvenience.
            8. I had intentions and also applied for to buy BSNL 3G Post Paid with mobile TV and additional value added benefits along with basic call forwarding services which BSNL refused.
            9. This is put up for our kind considerations, and a review for what finally you message “ a silent friend comes into help .........late” is an absurd statement.
            10. Please do provide service as promised obligatory and not as a favour, and please abstain your Customer Care Personnel from abrupt cancellation of calls, and advise them to be aware of all recent BSNL policies. I NL in this regard wherein, it would be proved that your Customer Care personnel have misbehaved and cancelled calls abruptly.
            Thanks & Regards
            Debasis Misra
            +[protected]
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              Srenevasan Vasu Nachiyappan
              from Pathankot, Punjab
              Jan 29, 2012
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              Address: Erode, Tamil Nadu

              I hav been unduly charged rs5 every month for onthly masti service 56505 without any prior info. Want to deactivate it and refund the money.

              BSNL — Unauthorised charging of add on services

              Getting caller tunes on my mobile number [protected] without request. I had requested BSNL Customer Care Portal(All India) on 7 Feb 2011 to disconnect the service with immediate effect. I had further requested them to inform me how much amount has been charged on the service in the last one year as also refund the amount so charged. Further, I had asked to disconnect all add on services to the mobile immediately. Now, even after one month, the complaint status is 'PENDING'. Even after the request, I have been charged Rs 28/- on 11 Feb and another Rs 12/- on 3 March, 2011.
              Their BSNL customer care mobile number [protected] is so badly managed, or call it mismanaged that the lady answering the call will never register your complaint, and that she will always misguide you to a wrong number.
              Kindly help me get back my money that has been fraudulently taken away from my account by BSNL in the name of caller tunes without my request.
              Shyam Sunder Goel
              Brod band not working
              right one...

              56505 — Unauthorised charges

              My mobile no. is [protected], five months ago I activated for government job alerts for one month only. I was charged for Rs 20 for a month. Then I sent message them (56505) to deactivate. Yet they continue charging Rs 20 every month. Every message for deactivation costs Rs 2 to me, but stil they charge every month, why? Please do needful.
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                SYED_LUCKNOW
                from Mumbai, Maharashtra
                Jan 29, 2012
                Resolved
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                Resolved

                Address: Lucknow, Uttar Pradesh

                I HAVE BEEN CHARGED FROM PAST TWO MONTHS WITH THE MESSAGE GIVEN BELOW PLS. UNSUBSCRIBE THIS SERVICE FROM MY MOBILE PHONE NO. [protected]

                "THANK YOU FOR CONTINUING CHALISA PACK, WILL BE CHARGED Rs. 10/ 30 DAYS,TO DEACTIVATE CALL 1255530"(MESSAGE COMING FROM NO.[protected]

                EVEN AFTER CALLING ON 1255530 THIS SERVICE WAS NOT DEACTIVATED AND WHEN I REGISTERED MY COMPLAIN ON BSNL CUSTOMER CARE([protected]) ,EVEN THEN THIS SERVICE WAS NOT DEACTIVATED AND I HAVE BEEN CHARGED ALSO FOR THIS.

                MY COMPLAIN NO'S ARE A24UP1771206 & A29UP1779581.

                I HOPE YOU WILL UNSUBSCRIBE THIS SERVICE IMMEDIATELY AND REFUND ME THE MONEY ALREADY DEDUCTED FROM PAST TWO MONTHS AS I HAVE NEVER SUBSCRIBED THIS SERVICE MYSELF.
                Aug 13, 2020
                Complaint marked as Resolved 
                I HAVE BEEN CHARGED FROM PAST TWO MONTHS WITH THE MESSAGE GIVEN BELOW PLS. UNSUBSCRIBE THIS SERVICE FROM MY MOBILE PHONE NO. [protected]

                "THANK YOU FOR CONTINUING CHALISA PACK, WILL BE CHARGED Rs. 10/ 30 DAYS, TO DEACTIVATE CALL 1255530"(MESSAGE COMING FROM NO.[protected]

                EVEN AFTER CALLING ON 1255530 THIS SERVICE WAS NOT DEACTIVATED AND WHEN I REGISTERED MY COMPLAIN ON BSNL CUSTOMER CARE([protected]), EVEN THEN THIS SERVICE WAS NOT DEACTIVATED AND I HAVE BEEN CHARGED ALSO FOR THIS.

                MY COMPLAIN NO'S ARE A24UP1771206 & A29UP1779581.

                I HOPE YOU WILL UNSUBSCRIBE THIS SERVICE IMMEDIATELY AND REFUND ME THE MONEY ALREADY DEDUCTED FROM PAST TWO MONTHS AS I HAVE NEVER SUBSCRIBED THIS SERVICE MYSELF.

                BSNL — Activation of Chalisa Pack (without consent)

                Bsnl is automatically activating the chalisa pack on my mobile phone & deducting from my balance without my consent.The number for deactivation doesnt work
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                  Sanjit Debnath
                  from Gurgaon, Haryana
                  Jan 29, 2012
                  Resolved
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                  Resolved

                  Address: West Tripura, Tripura

                  On 01.09.2011 I closed my land line telephone no. 265448 to SDO Office, Udaipur south tripura. Thereafter, I have submitted an application on 08.11.2011 at SDO office, Udaipur for refund of my Telephone security
                  money. But, till date not received any security money nor received any information from the BSNL Agartala office authority. Please look into the matter. Thanks.
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  I have also same complain.my land line no is[protected].my documents already submitted in BSNL head office at kaman chowmuhani almost 2 years ago.when we will get back?
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                    sarat-12
                    from Jaipur, Rajasthan
                    Jan 29, 2012
                    Resolved
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                    Resolved

                    Address: Allahabad, Uttar Pradesh

                    sir, Iam sarat kumar singh use of my mobile no [protected]. My mobile no[protected]is activated chat massenger service without information and reduce Rs 30 in date 28 january.Alredy Bsnl custmer complian center registered complian no-D2up837044 time-5.30pm date[protected]&D23UP792888 &E04UP870915 04May11 time-03.52 pm&S04UP1080343 time 17.10 Date[protected] But no solve problem and Rs 30 Againts reduce my account. sir Iam wait for refund Rs 30 my account.
                    Sarat kumar singh
                    95c/9 chakniratul po.-Kerali
                    Allahabad up
                    pin-211016
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      vivek k. mishra
                      from Rampur, Himachal Pradesh
                      Jan 29, 2012
                      Resolved
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                      Resolved

                      Address: Barabanki, Uttar Pradesh

                      my phone no.is[protected] situated at dusharabag near govind industries,District-barabanki ,Up. I have complaint several time at our telephone Exchange ,even requested with SDO Mr. khan ,barabanki to resolve the problem ,But no body is interested to resolve the my Problem till now.phone is disconnected since 40 days .
                      I here would like to request with any senior Person to resolve the problem and give the direction to update the my land line phone or told me to surrender the your valuable phone connection.

                      Regards
                      sumitra devi
                      sadguru sadan,behind chotelal bada
                      near govind industries,dusharabag
                      barabanki(up)
                      cont. no.-[protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      BSNL — BSNL Lanline not working

                      BSNL lanline is not working in my house for the past 20 days, for which we have already made a complaint. But, till now no body turned up. Kindly do the needful at the earliest possible. Our Lanline number is[protected].
                      Respect Sir. Our landline is two month dead, I will complaint in VARKALA EXCHANGE, but not responding, inspite of complaints 5times, kindly immediatley repair the phone NO:[protected], M.YESODA, KEEZHEVIDUTHY, NEDUMGANDA P.O, VARKALA, TRIVANDRUM DIST. PINCODE-695307. Thank you
                      Phone should be replaced
                      date : 04th July 2009.

                      respected sir,

                      my telephone line from pune hadapsar exchange and my tel no is 26872407 and my address is 205 himalaya house pune solapur road pune 13
                      my landline is dead for few day s now and i have a braadband connected to this line and my daughters online engineering results is expected so plz do the needful and get me connected to landline telelphone immediately
                      i need my net to be on on sunday that is tomoro to see my daughters results on line
                      i hope u understand my problem.
                      thanking u in advance
                      and looking forward for ur early connection
                      agnes j pinto
                      my land line phone is not working since 15 days, my phone no.[protected]
                      This comes under Rajender nagar telephone exchange, R R dist. A.P.
                      Hyderabad

                      BSNL Landline — lanline not working

                      my bsnl lanline [protected] is not working properly from 3 days
                      so plzzzzz repair it so it can work ans i'll able to call....
                      my bsnl landline phone number is [protected]. my bsnl lanline phone is not working from 10 days. I was registered complaint in bsnl lanline call centre
                      in number 1500 in jaipur. I was registered complaint in three time. But no response. My father registered complaint application in mahwa telephone exchange. But no response.now what do else. Address is babu lal sharma v/p rashidpur, Tehsil-mahwa district-dausa rajasthan pin code number-321613.my bsnl bsnl lanline number [protected] is belong to swaimadhopur telephone exchange.

                      landline is not working - Comment #1892835 - Image #0
                      now my bsnl landline is not working from 25 days.please see it
                      my land line[protected] is not work from[protected].i make a complaint city office& from 7-05 2012 call at 198 .
                      but 198 say to me today your phone will be work. up to now my phone is not work .this BSNL service .
                      Respect Sir,
                      Our landline is three month dead, I will complaint in VARKALA EXCHANGE, but not responding, inspite of complaints 5times, kindly immediatley repair the phone NO:[protected] . we alredy paid one year bill . for this conection . pls were we want to give the complaint . we are trying our best pls do the need full.

                      regards

                      Anoop
                      Sir, my landline[protected]is properly not working.
                      Harish Kumar A.V
                      'Asheerwad'. Kanatthila. Sullia.
                      574239
                      Mob: [protected]
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                        shahadafth
                        from Bengaluru, Karnataka
                        Jan 29, 2012
                        Resolved
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                        Resolved

                        Address: Sundargarh, Odisha

                        i lost my mobile along with bsnl sim card from rourkela from[protected]. i called bsnl customer service 2 times for bloking it , till now they didn't blocked it.i request bsnl to block my sim , cell no. [protected] as soon as possible

                        from,
                        abdul khader shahadaf th

                        nit rourkela,
                        gd birla hall of residence
                        room g22
                        rourkel
                        orissa
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          sudarshan1981
                          from Mumbai, Maharashtra
                          Jan 28, 2012
                          Resolved
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                          Resolved

                          Address: Khordha, Odisha

                          Phone No:[protected]
                          Account No: [protected]


                          Dear Team,
                          I am using BSNL broadband from Nov'2010 but unfurtunately from last 3 months I am facing broadband and landline out of order ie, 10 to 15 days in a month and there is no waiver from BSNL side. Currently from 1st Jan'2012 broadband and land line is completely out of order and for this I have logged 2 complaint no ie, [protected] & [protected] . On 25th Jan'2012 one of the ticket stands closed without any resolution.
                          There is no satisfactory answer from BSNL end. Would require your help

                          Here is the mails which has been shared with BSNL GMTD

                          From: [protected]@hotmail.com
                          To: [protected]@bsnl.co.in
                          Subject: FW: Poor Customer Service :- Need urgent action : Ticket No [protected] & [protected]
                          Date: Sat, 28 Jan 2012 19:24:51 +0530



                          [protected][protected][protected][protected]
                          From: [protected]@hotmail.com
                          To: [protected]@bsnl.co.in
                          Subject: FW: Poor Customer Service :- Need urgent action : Ticket No [protected] & [protected]
                          Date: Sat, 28 Jan 2012 19:24:51 +0530


                          Dear Sir,

                          Again same response is being received from BSNL customer care end. I have logged 2 complaints that from 1st Jan'2012 both the Landline and Broad band is completely out of order after discussion with customer care executive as well as Kaushalyaganga Exchange personel.

                          As there was no solution provided till 15th Jan'2012 I have logged the below tickets

                          [protected][protected] Landline PRADHAN SUDARSAN Technical Completely Out Of Order Closed 16/01/2012 18:20:24 Telephone & Broadband Completely Out of Order
                          [protected][protected] Landline PRADHAN SUDARSAN Billing BB Other Complaints Open 16/01/2012 18:23:04 BB is completely out of order from last 15 days

                          Unfurtunately one of the ticket [protected] has been closed on 25th Jan'2012 without any resolution.

                          Would request your intervention on this for quick resolution as well as there is no usage for Jan'12 the bill should be waived.

                          Awaiting for your kind action.

                          Regds,

                          Sudarshan Pradhan
                          GSM: +91-[protected]




                          [protected][protected][protected][protected]
                          From: [protected]@hotmail.com
                          To: [protected]@bsnl.co.in
                          Subject: Poor Customer Service :- Need urgent action
                          Date: Tue, 23 Aug 2011 19:37:10 +0530


                          Dear Sir,

                          This is to inform you that I am a BSNL customer having phone no[protected] + BB connection , Customer ID [protected]. Since 18th Aug;'2011 I am unable to access internet for which I have already logged complain [protected] which has been closed today without any resolution. While asking for the exchange engineer ( Kausalyaganga Exchange) they casually told that there may be modem problem. We will try to attend today or tomorrow.

                          I have taken connection with modem on Nov'2010 from BSNL, so if modem is faulty that should be replaced by BSNL.

                          Again when I called up customer care they logged another complaint [protected].

                          Need your urgent help so that I can access my internet at earliest.

                          Thanks in advance.

                          Regds,

                          Sudarshan Pradhan
                          GSM: +91-[protected]
                          Email:- [protected]@hotmail.com
                          Aug 13, 2020
                          Complaint marked as Resolved 

                          BSNL — Not getting satisfactory solution

                          Since last one month I am not getting solution for internt connection problem Linemen knows the problem that it has loose contect problem but they are not willing to solve the problem.
                          Hi Sir/Madam,

                          This is regarding the pathetic service i have received from BSNL broadband services
                          I did apply for a broadband connection 20 days back which got approved after 10 days and then they said there is no stock which further delayed by another 5 days. with continuous follow up with great difficulty it got installed but the speed which was promissed is not even nearing to what i am getting.

                          i have availed unlimited home plan paying 750 per month with 256kbps
                          the speed i am getting is not even nearing to 10% to 15% of the speed promissed by BSNL.
                          i.e. i have not been able to measure even 30 KBPS of speed till date. Have complained several times to BSNL but in vein. there are a few funny call centre agents who ask me to keep the system on for 6 hours continuously to check the speed. I wonder what it meant.

                          the support after you take a connection or even before you take a connection is worst of the worst. when enquiring about the broadband connection, they call say "We never asked you to buy the connection from BSNL. if you are not fine with the connection, go buy airtel or Tata. Pl donot trouble us for such simple things"

                          surprisingly the lineman who came to install the broadband service knows only how to pull a wire inside the home, connect the power socket to the modem and nothing else. He insists we call up the common helpline and seek help and setup the connection ourselves.

                          Its been an overall disappointing experience with BSNL and i insist this forum helps me and all others who want to buy the BSNL broadband service with the best of they advertise and promise.

                          Hoping to know your views

                          Yours sincerly
                          Mahesh velpula
                          Hi

                          My BSNL Broadband Internet Connection is very very poor. Even if I complain to BSNL people they say they are busy and issue never gets resolved.

                          I submitted complaints around 3 months ago. But, no one responded to that yet.

                          This issue is not just for me. It's for almost all the people in and around the place I stay. But, not one looks into the issue.

                          It's a shame on part of BSNL. Only solution to all these issues is not to make the jobs of BSNL people permanent. There should be performance appraisal for all the employees. Person who don't perform should be fired during a course of time ( after giving deadlines ).

                          What should be done to get my issues pertaining to BSNL to get resolved ?
                          Dear Sir,
                          Application No. PTA/00275, Reg. No.2105, Date-28/06/2010
                          This application submit to the Kozhencherry BSNL exchange.Now is finishing one year.But they have take no any action about this application.Now i am working with United nations mine action office in Sudan.In my home wife and two young children only staying now.There we don't have any good mobile network. I can't contact with my family. So i am too worryed about this.My wife speek to the Kozhencherry BSNL incharge officer about this application, Then answer was' They can't give this connection". If no any possible for this connection why they take that deposit money and my application? Can i hope a good and possitive answer about this, trough my EMAIL.
                          Thankyou.
                          Hareesh Kumar
                          Avani nilayam
                          Kurumthar
                          Kuzhikala post
                          Pathanamthitta Dist
                          Pin 689 644
                          Kerala.
                          E MAIL ID h.[protected]@minewolf.com
                          Ph. No. [protected]
                          POOR BROADBAND SERVICE BY BSNL BANGA FROM LAST ONE YEAR...
                          Dear sir,
                          I am From Zamania Kasba Distt-Ghazipur U.P.
                          Sir I am using BSNL Broadband since long time but from last 2-3 months I am getting too slow speed i.e. aprox 40kbps, 50kbps, and 60kbps.
                          I tried to make complain but no one listen me.
                          Please Help Me. Thank you.

                          My name- Saransh Srivastava s/o Devendra Srivastava.
                          Plan- Rs.750 Unlimited plan
                          Plan speed- 512kbps
                          Name on connection- Kamini Srivastava
                          Phone Number[protected]
                          Mobile Number- [protected]
                          Dear sir,
                          I am From Zamania Kasba Distt-Ghazipur U.P.
                          Sir I am using BSNL Broadband since long time but from last 2-3 months I am getting too slow speed i.e. aprox 40kbps, 50kbps, and 60kbps.
                          I tried to make complain but no one listen me.
                          Please Help Me. Thank you.

                          My name- Saransh Srivastava s/o Devendra Srivastava.
                          Plan- Rs.750 Unlimited plan
                          Plan speed- 512kbps
                          Name on connection- Kamini Srivastava
                          Phone Number[protected]
                          Mobile Number- [protected]
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                            prashant25a
                            from Lucknow, Uttar Pradesh
                            Jan 28, 2012
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                            Address: Lucknow, Uttar Pradesh

                            In refernce to my mobile number [protected]:
                            I have applied for mobilenumber portabilty from bsnl to tata docomo two months ago but still it has not done. I do request to the authorities who are reading this complaint that please look into this matter as soon as possible as i have a very good experience with bsnl services. And i want you people to not to ruin this for this simple issue.
                            Its very necessary necessary for me to port in to tata docomo. Your services was good everything was good but due to some personal reasons i am doing this.
                            So make it happen as soon as possible i will be thankful to you.
                            I sent massage from my mobile Number [protected] (BSNL Mobile) for MNP on 08.02.2011 and got code from 1901. On the same day I registered my request for Port in my No. with TATA DOCOMO through its dealer. They told me that My number will be ported from BSNL to TATA DOCOMO within 7 days. i.e upto 15.02.2011. But till today i.e. 20.02.2011 my number has not been ported. TATA DOCOMO people say that BSNL is not porting out my number. when I contacted BSNL customer care at number [protected]on 18.02.2011, I was told by their executive that my data is not available with them. I could not understand what to do now. BSNL people are not Porting Out my number even after 12 days of my registration for MNP.

                            BSNL — mobile number portability

                            Dear sir,

                            i have registered twice in MOBILE NUMBER PORTABILITY for converting BSNL service to DOCOMO.Yet i have not get satisfactory response from BSNL.

                            My BSNL number is:[protected]
                            My friend using BSNL Prepaid sim card from last 4 years. He want to convert it in Airtel but some problem createded by BSNL. Please help me.

                            BSNL — about number portability

                            I am BSNL customer since 2006. Now in my locality, the signal strength is not well and it interrupts the conversation very much. I have been frustrated.
                            I requested for number portability from BSNL to IDEA. In this process I received the unique verification code. I have submitted the application form and the porting form in IDEA office and got the new SIM card. But the service from BSNL is not being deactivated. I have contacted the local office of BSNL,
                            but although the problem is not being solved.
                            I request for solution of my complaint. Additional information is given below.
                            Thank you!
                            Name- Mahipal Singh
                            mobile No.- [protected]
                            unique verification code- BW234475

                            Hoping for positive response.
                            Dear Sir,

                            We would request you to kindly contact to your respective service provider for further assistance.

                            Regards,
                            Ideacellular
                            Before 20 days i have given idea dealer to do portibility of mobile from bsnl to idea. They customer care are not at all ready to leave the bsnl. if the will not leave the bsnl sim i will give information to right to information.
                            Please let me know
                            mob no-[protected]
                            Thanking you
                            Sir,
                            I had mobile no. [protected] with Tata docomo and 20 days back requested for port to BSNL.For the same i applied at Gole diggi office of BSNL, BATHINDA(PUNJAB). Now from 11/4/2013 onwards my docomo no. stops working(no tower), but till today i.e. 16/04/2013 my BSNL connection has not started. I call many times to customer care BSNL ([protected], 1503), but they say your no. has been ported in BSNL .I also visited office they repeatedly say we are trying. As this is my very imp. no., i am missing some imp. calls and suffering my business. Please do the needful.


                            Arun Bansal
                            [protected]
                            Sir,
                            I had mobile no. [protected] with Tata docomo and 20 days back requested for port to BSNL.For the same i applied at Gole diggi office of BSNL, BATHINDA(PUNJAB). Now from 11/4/2013 onwards my docomo no. stops working(no tower), but till today i.e. 16/04/2013 my BSNL connection has not started. I call many times to customer care BSNL ([protected], 1503), but they say your no. has been ported in BSNL .I also visited office they repeatedly say we are trying. As this is my very imp. no., i am missing some imp. calls and suffering my business. Please do the needful.


                            Arun Bansal
                            [protected]
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                              Eti Bedi
                              from Delhi, Delhi
                              Jan 28, 2012
                              Resolved
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                              Resolved

                              Address: Allahabad, Uttar Pradesh

                              sir, my broadband is not working from past 45days and i have done complaint so many times,when ever i call them for complaint they say that they gonna see the fault. but no action is taken,they say that they have forward the complaint to the SDO of my locality.. sir, the SDO of my locality does not take any action,when ever i call him he does not receive the call nor he look for the fault. i am really very much pissed of their services.. even my land line was dead from past 7 months and i have done complaint so many time but no action was taken and even i have paid the bill without having the services but now land line is working. (Broadband office ph.no-[protected], SDO ph no-[protected], my landline no-[protected]) sir plz kindly look out my matter.. thanking you.
                              yours faithfully
                              Harjeet Kaur
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                anup_urfriend
                                from Kolkata, West Bengal
                                Jan 28, 2012
                                Resolved
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                                Resolved

                                Address: West Bengal

                                We have applied for centrex (Pilot No being[protected] on 18.10.2011, but till date the centrex has service has not become operational on the below mentioned number till date.
                                1. [protected]
                                2. [protected]
                                3. [protected]
                                4. [protected]
                                5. [protected]

                                The receipt copy of the appilation form is attached herewith for your reference. After submitting application forms we are moving one office from another for the service to get started but we are being forwared to various places like a ball in football ground.

                                Due to non startup of the service we are incurring losses in terms of call charges and in terms of rent accruing at your end. If you cannot provide the service then let us know that you are unable to provide the service and we would look for some other alternative/operator who can provide the service. In this competition market how can BSNL take risk of not providing the service to the customers.

                                We have written to Nodal officer as well as higher authorities but in vain......
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  pratyush1952
                                  from Kolkata, West Bengal
                                  Jan 28, 2012
                                  Resolved
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                                  Resolved

                                  Address: Hooghly, West Bengal

                                  My BSNL Tel.No. is[protected].I am paying monthly bill online.But i am not receiving monthly hard copy of bills at my residential address which i used to receive before opting for online payment.pl arrange to send hard copy of bills as usual for my record etc.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 

                                  BSNL — non-receipt of monthly bill

                                  I have a land line telephone in my residence bearing No.[protected] with
                                  C-299 plan broad band. I am not getting the monthly bills in time for which I cannot make the payment in time.If the bill amount, whenever generated, may kindly be intimated me through mobile message, I shall be grateful. My mobile No.[protected].

                                  Thanking you,

                                  Pradipta Kumar Panda
                                  Qrs. No.2RB-6/7,
                                  Kalpana Flat,
                                  Bhubaneswar-14.
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                                    Nutan Reddy
                                    from Hyderabad, Telangana
                                    Jan 28, 2012
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                                    Address: Hyderabad, Andhra Pradesh

                                    i lost my mobile. kindly block my sim ([protected])
                                    sir,
                                    i hav lost my cel. the one who has taken it sometimes switches it on too, but i cant do anything. my phone number is [protected]
                                    Bsnl Excel Prepaid connection
                                    Please do the need ful to block it.....
                                    My brother's mobile with bsnl sim has been stolen in Allahabad.The mobile no. is-[protected].I want the sim to be blocked immediately to prevent it's misuse.Customer care people are refusing to do so without FIR.But just to block sim,FIR is not needed.Please take action on an urgent basis.
                                    hi
                                    sir i have lost my sim.so please block my sim so that no one can miss use it.
                                    my mobile number which has been lost is.[protected].
                                    please i will be greatfull to you.i am from Uttarakhand.
                                    Hi,

                                    I have lost my hand set so lost my sim also kindly deactivate the [protected] no so that no one will misuse it.

                                    Thanks
                                    My cell is lost kindly block my mobile number [protected] of BSNL service provider.As soon as Possible.

                                    Thanks
                                    Kritika Yadav
                                    my mobile was stolen at bangalore, kindly help me by blocking the sim and track it if possible
                                    IMEI no [protected]
                                    sim [protected]
                                    I have lost my phone, to reduce chances of misuse I want my number [protected] to be bloacked
                                    please do the needful to do this

                                    regards
                                    Sir,
                                    I have lost my Sim . My phone number is [protected]. Kindly Block this number
                                    very help full

                                    block sim - Comment #2131019 - Image #0
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                                      gangadhar1486
                                      from Pathanamthitta, Kerala
                                      Jan 28, 2012
                                      Resolved
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                                      Resolved

                                      Address: Nizamabad, Andhra Pradesh

                                      Sir,
                                      I lost my mobile phone along with BSNL sim card few days back in my boys hostel dorm.Please block the simcard immediately my mobile no is [protected]
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      sir,
                                      i am diwaker lal srivastava s/o sri kedar lal srivastava. i have lost my phone at sultanpur. which phone number is [protected].which puchase on id of mr diwaker lal srivastava s/o sri kedar lal srivastava district sultanpur.
                                      so please block my sim card immediately.
                                      you need to go to BSNL office to block your sim cards
                                      My Father Mr. Anirudha Singh has lost his mobile handset along with his SIM CARD on 06/05/2011 at siwan sadar block campus, Bihar. His Mobile No. was [protected]. Please register my request to block my BSNL sim no [protected] at the earliest to avoid any misuse of it. I request the BSNL to block my sim immediately. My Current mobile no. is [protected].

                                      Further I should clear here that any calls, any how, dialed by this sim from dated 06/05/2011 after 7:00 p.m (approax) time should not be of my responsibility.
                                      Hence for the security and safety purpose please block all the incoming and outgoing calls to this sim no. details once again I am writing down. Please confirm once it is blocked to my email amitabh.[protected]@ril.com. Thanks in advance.

                                      Mobile no. : [protected]
                                      Name: Anirudha Singh
                                      Place of lost: Siwan.
                                      Date: 06/05/2011
                                      Respected Sir,
                                      Greetings to You,
                                      I have lost my mobile phone which had BSNL prepaid SIM in it and my mobile number is [protected]. Please block my SIM immediately and thereby oblige me.
                                      Thanking You
                                      Dr. Chandrajiit Singh
                                      Rewa (MP)
                                      Hi,

                                      Please block this BSNL Mobile No - [protected] to avoid any misuse of this number ,since the cell phone is lost since today evening.

                                      Cell Phone Owner :- S N Singh.
                                      Address :- Ranchi
                                      My mobile along with my number i.e [protected] is lost today morning.Request you to kindly block the sim as soon as possible.As I am thinking that the sim card is being misused.
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                                        dkapoorald
                                        from Sikar, Rajasthan
                                        Jan 27, 2012
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                                        Address: Allahabad, Uttar Pradesh

                                        I have BSNL connection for the last 30 years and having Broadband connection (Plan Rs.750/-unlimited per month). This connection is working on WIFI router.

                                        Since last one month my Lap top is not accessing internet smoothly especially in the evening after 7 PM. Most of the time ASDL is connected but it is not reaching to the system due to which my very purpose of work on internet is defeated. I have personally contacted over phone to the person Shri Nadim as well as line man Sri Akhtar who is looking after the same but nothing has been done so far.It is necessary to mention that my job is based on the internet and I am totally helpless in this regard.

                                        Please have a look and depute a technician immediately otherwise I shall have no option but to surrender the broadband connection and switch over to another company.

                                        The detail are as under ;

                                        Telephone No[protected]
                                        A/c No [protected]
                                        Consumer No.184920

                                        Regards

                                        Deepak Kapoor
                                        317 E Attersuiya Bhagwat Bagh, Allahabad (UP) 211003
                                        SIR,
                                        I HAVE BSNL BROADBAND PLAN CONNECTION COMB PACK849.no.[protected]
                                        ITS SPEED IS VERY SLOW 30KBPS .
                                        AND FOR 2 DAYS ITS NOT WORKING I HAVE CALLED IN UJJAIN BSNL OFFICE, MR. JOSHI [protected], HE IS NOT ABLE TO SOLVE PROBLEM AFTER MANy COMPLAINTS.
                                        AND NOW I AM. FEED UP OF THIS PROBLEM .KINDLY LOOK IN TO IT OTHERWISE I HAVE TO CLOSE MY CONNECTION.
                                        THANKING YOU
                                        NEERAJ K JAIN
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