[Resolved]  BSNL — poor services

Myself is Bhupinder Singh.I am from ludhiana.I brought a BSNL mobile conection on dated 01/10/08.When i need the help of customer care executive regarding my complain they are not attend my call when they attend the call they always put it on hold or otherwise cut the call.when i visit BSNL exchange regarding that particuler issue they are not giving any response.Even the G.M of that branch MR. AGGARWAL behave very rudely and in such a abusing manner.They even said that his job is secure and challange me for any action.

Please look at this matter and take any suitable action...

My contact number is[protected] &[protected]

dear sir,
i have a postpaid bsnl connection my number being [protected].im so fed up with the services here.for a week now my sms are not getting cleared.sometimes they are not cleared for hours and sometimes never at all.i do not even know whom to approach.when i approach udhampur engineers from where everything is controlled they do listen very politely and are responsive but they are also claiming that there is no fault at their end.all the other subscribers at reasi here are also facing the same problem.may i request u sir to please look into the matter.ill be highly grateful to u.

regards
dhananjay

B.S.N.L. COMMUNICATION LTD. — LACK OF SERVICES

sir,

by this complaint i want to bring to your knowledge that im regular user of B.S.N.L. Pre - paid services but from so long time im facing very sever problem while communicating such as call drop,no proper voice from other side etc. This makes mental harassment to me every time while calling.

i request to please redress my complaint and if possible claim for compensation.

with regards,

sudhanshu dixit

I am not able to send sms on some national numbers.the GPRS is also not active.To register complaint,I am not even able to call 24365.Only incoming and outgoing was active but today my outgoing is also not working.

Dear Sir/Madam,
We would be a loyal customer of BSNL since last 20 Years but it’s regret to inform you that due to negligence of your local service team at Khatima (Uttaranchal) more than 150 customers are very annoyed & looking for second alternative for the Landline services.

We have informed local authority of BSNL to take the immediate action to resume the services but all in vain.

This is a Township o[censored]ttaranchal jal vidyut nigam (Lohiahead) where more than 200 subscribers is residing but due to poor services of BSNL more than 70% customer has already disconnected their BSNL landline connection & opted Reliance services.

BSNL mobile signal is also not available in this area so resident of this area is bound to opt competitors services.

You can verify the record in 2010, I hope landline services is disrupted for more than 250 days so due to negligence from local service team BSNL is making loss of crores of rupees every month, I hope the local BSNL team is doing wrong practices knowingly to make the profit to the competitors & making the personal gain.


Since nobody from BSNL team is bothering for the customer services that’s why share prices is going down & company is standing for the divestment to their share to the public/Private.

Please take it as a customer feedback & take immediate action to improve your services.

We are looking for a positive & favorable response immediately otherwise we have no option other than to make the legal complaint & will go to higher authorities (CM, Governor, PM)

Thanking you.

Regards
Rajkumar Singh s/o J.D Singh
Khatima powerhouse, Lohia head
Distt-Udham Singh Nagar
State-Uttaranchal

Mobile No-[protected]

Landline[protected]

Respected Sir,

We are a business concern situated at Deoghar & Madhupur in the name & style M/s Santosh Lal Gutgutia. We are subscriber of various services of your’s like Landline, Boardband, Mobile Postpaid & Prepaid, Data one (CDMA) internet services. We are a huge network in whole Jharkhand dealing in fertilizers H & T services and Buffer Stockiest of Fertilizers.

Our other units work in this area given below:

Bihar Industrial Corporation (Manufacturer of Porcelain Insulators)
Saga Pesticides ( Manufacturer of Pesticides)
Anmol Agrifarm Inputs Pvt. Ltd ( Manufacturer of Zinc Hepta Hydrate agriculture Grade)
Shaktiman Cement Co. ( Mini Cement Plant)
Overhead Line Insulator (Manufacturer of Porcelain Insulators )

We have a large network in whole Jharkhand to run our business smoothly and we are very much depended on BSNL service in various terms which is mention above.

We are very sorry to inform you that there is lack of communication and services in your offices, nobody took proper attention regarding complain. We want to put some points which are ignoring several times by your department like:

If boardband service goes down then we call the bsnl madhupur that broadband service or link is fail.

After regular payment of bills in cdma Data Service your department raises an outstanding amount from the first day of connection.

If Landline phone not working properly then after several calls nobody took proper attention regarding this.

We know that your service is totally base on technology and there is chances of faults in machine but we want to know is there anybody who took proper attention in this matter. Everybody says it is not my area of work and put the matter in hang and we face huge business loss.

Sir, please suggest us what should we do or where we can avail your service smoothly without any interruption and if case of failure of service, to whom we should contact for resolve the issue.

Our firm is giving approx Rs. 75,000/- revenue to your department every month.

Therefore, it is requested please look into the matter and do the needful.