Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I made a recharge for my mobile No. [protected] (BSNL) for Rs 100 through SBI Freedom Mobile Banking Services, on 08.08.10. My account was debited but recharge was not done. I request that the amount may be credited back to my account at an early date.

Sorry that i forgot to mention the mobile number of mine in the previous complaint.
MOBILE NUMBER:- [protected].
I dont know when i subscribed for the devotional messages from bsnl. I might have done it by mistake but when i wanted to unsubscribe those messages i couldn't do it.
I am getting devotional messages from 12555 which i coudnt unsubscribe it after two futile attempts. Monthly 20 rupees are being cut for those messages which i dont even read.

First time i called for customer service but i coudn't remove it (they asked me to sms UNSUB GETHA to 12555) but message is not at all reachihng them)

Second time i directly went to bsnl center where a woman noted the complaint but nothing happened and its almost a month since that incident. Thank you.

Plzz provide a solution for that.

My cell no.[protected]. I have never subscribed any type of sms services from 52906 but receiving the cricket scores. I think Initially it was free of cost, I'm not sure because I have never noticed the deduction from my account. But now a days I'm noticing the deductions as Rs. 3.00 per day. I receive the message as - call charges to [protected] are Rs.3.00. I just want to get rid of this service. Just stop this service from immediate effect.
M.S.Prasad, Sullia.

I have bsnl broadband connection([protected]). I had complaint in the last month that my connection are getting cut.

No improvement and still i am facing the same, which very poor customer service.

Needs to be looked very serieusly.

My landline telephone No[protected]. is not working from 8.8.2010. I had lodged a complaint on 9.8.2010 vide communication id No,[protected] . On today also the situation has not improved , but to my utter surprise when I enquired about the complaint status , voice response is coming" No complaint is pending against this telephone". Finding no other alternative I have lodged another complaint today i.e on 10.8.2010 vide id No.[protected].

Please look into the matter urgently

Sanjib Kumar Patra
39/B,Bima Vihar, CDA
Sector - 6
Cuttack- 753 014

I have on 09.08.2010 at 6 pm paid Rs.550 for recharging my mobile No: [protected] through Megha Mobile Point, No:9a, Presidium Commercial Complex, ATTAWAR, MANGALORE (KARNATAKA) vide bill No: 609 dated 9.8.10. The shop owner showed me an SMS which reads that my above mobile No: is recharged successfully vide Ref No:[protected]. But no recharge took place actually. Please reimburse me the amount paid to BSNL through the Shop.

Dear Sir,

I have given an application for transfer of my landline no.[protected] on 9/7/2010 at gandhi ashram, near subhshbridge, ahmedabad. Now we are shifte to paldi even after one month , we are not in receipt of connection of landline phone. i have visited esslisbrider ahmedabad telephone exchange , staff has given reference no. ELB 85023 but they told that they are not able to install the phone at our new address. kindly look into the matter at earliest . let me know the staus at earliest

our new address is : 4, Arham Flat, near bhagvannagar tekro, paldi, ahmedabad 38007

thanking you,
Jigar shah
Charted accountant
mobile [protected]

sir iam BSNL landline customer but LL is not working with in one year i give so many compliants to nearest office and also i register the compliant in online also no is[protected] and other no is[protected] there is no response my LL no is [protected]. Every month bill will send to home we are not using the minimum call .sir i requst you to solve my problem thankingyou sir..........

I am Nitin Malhotra from Ludhiana using BSNL Prepaid SIM. My mobile no. is [protected]. I have got msg from[protected] which contains Thanks for downloading Javagame at[protected] & 50 rs. has been deducted. But I havnt download any type of java game in my mobile. no new game is downloaded or install in my cell phone. I have complaint to Customer care on 30/07/2010, they give me complaint no.G30891688 & says your problem will be solve in 48 hours. today is 09/08/2010 but my problem is similar stand & they are not waive my deducted balance. Please take a effective action in this regard.

Thnx & Rgds
Nitin Malhotra
[protected]

I recharged my mobile No. [protected] through SBI Freedom mobile banking
service vide transaction Id no[protected] on 08/08/10 at about 2145 hours
but the amount not credited into my prepaid mobile. The same may be credited imdtly.........

respected sir,
i have not able to receive call on my nokia mobile when i was using GPRS THROUGH BSNLLIVE on my bsnl nokia mobile
.this problem is from last 2 months.but i did't get any respond for this.
service provider first told me to change ur handset and after that they told me to renew ur sim.but this problem is still accured .
i have complaint about that many times to our nearest bsnl custmer care center (ABOHAR)
but that told me that we can't do anything we can only post ur complaint to ferozepur
so plz help me or send me any no.where can i complaiant about that

MOBILE NO..[protected]
ROBIN SETIA
ABOHAR
DIST.FEROZEPUR
[protected]@live.com

I(Mitrajit Chatterjee ) has taken broad board connection[protected] from BSNL(calcutta Telephones ) and the plan is 1350/- per month, but from last 4 month i am unable to use the same as every alternet day this connection is getting faulty, I have lodge several complaint for this but no action has been taken , when i enquered from technical department , it was know that there is some big fault in this exchange for which there is no proper supply of power so this is getting faulty every alternet day, & no action has been taken to solve the issue , would request you to help me in this regards

Thanks & Regards

Mitrajit Chatterjee
[protected]

To,
The Regional Manager,
BSNL, Aurangabad,
Maharashtra

From,
Kallippara Bhaskaran Thomaskutty,
Plot no.3, N-9 H,
M-2 road, Hudco, A’bad.
Land line no[protected]
Consumer no.- 3118756.
email: [protected]@gmail.com

Subject : getting justice from the apathy of officials.

Honorable Sir,
I am a consumer of BSNL. At the same time I am a victim of apathy of the employees of BSNL.
My landline phone was disconnected in the year 2007. When I went in to the nearby Harsul T point BSNL office I was told to go to Mukundwadi head office. There in the head office I was informed if you pay Rs. 178/- you will get your phone re-connected. So, I went to the BSNL office beside Jalna Road and paid Rs. 178/- on 30th April 2007. Bill no. is 99044/30. The copy of it is given below:


For my great surprise the next day my land line got activated. The whole family was very very happy. But our joy did not last more than one day. The very next day again my landline was disconnected. Then I paid no heed for almost one year.
Again I felt like getting my phone connected I used to go to Harsul T point BSNL office.
They finally told me to pay Rs. 844/- and your problem will be solved permanently. I reluctantly decided to pay that amount on 16th August 2008. I paid Rs 844/- bill no. is [protected],25,26,27.




Again the next day my phone got connected. We were again very happy. But automatic reminder calls came repeatedly and warned me to pay the bill. It also comforted by saying “if you paid the bill please ignore this call”. As I already paid the bill, I ignored those calls. But for our utter disappointment our landline connection was again disconnected after one month.
I kept on contacting and requesting BSNL Harsul T-point office and Mukundwadi head office umpteen occasions, but all in vain. Finally, one man from the BSNL Harsul T-point office kindly informed me though I paid the bill there is no entry of that amount in their computer. That was the last official information I got. I did not know whom to contact further.
But the main problem I face is after paying the bill what else I should do to get the entry of the amount into their computer? Is it my job entering the amount into the computer? Should I pay extra amount for computer entry? All these are the questions I have no answer.
I don’t understand why the landline employees of BSNL are treating innocent people like me in such an irresponsible manner. When telecommunication took India by storm and global giants of handset and cell phone manufacturing companies are competing to invest in Indian telecommunication field to reap heavy returns to their investment. It seems that the employees of BSNL are absolutely unaware about what is happening around them and the huge loss incurred to the departed because of their fault.
Honorable sir, is there any way out for me? Is there any provision in BSNL for me to get my landline phone reconnected again (not for one day or one month, but on the regular basis.) If there is no option at all remaining for victims like me it is my humblest request that please let me get my money and the deposit back so that let my soul escape from the BSNL landline trap permanently.
I hope that at least you will pay attention to my grievances. I conclude here with high expectation of your favorable response to a victim like me.

Date: 9th August, 2010
Place: Aurangabad, Maharashtra
Yours faithfully, K.B. Thomaskutty

Sir,
I have been registered to BSNL 500 COMBO PLAN for the last 1 month. BSNL promised better speed and usage during the free hours i.e. 2.00 am to 8.00 am. But from the last week I am really disappointed. I am not enough speed not enough to even open a simple Google Homepage. I agree that there can be heavy usage but BSNL should take care of it. After all we are paying them the bills for our usage. If we are not able to have proper usage as promised by BSNL then whats the use of sponsoring big ads stating good broadband speed.

I switched from Broadband 250 PLAN to 500C PLAN hoping to make proper usage since I have to deal with many softwares for my projects. Hope my complaint will be considered.

Please provide the service BSNL promised.

Thank You

ISSUES WITH BSNL CONNECTION for quite some time[protected] BUT NO ACTION HAS BEEN TAKEN BY TELEPHONE TECHNICIANS SO FAR. I HAVE THE LANDLINE CONNECTION 2 FROM BSNL FOR OVER 12 YEARS. I HAVE LOGGED SEVERAL COMPLAINTS BUT NO ONE BOTHERS TO ADDRESS THEM. I DON'T THINK IT IS WORTH A DIME I AM PAYING. EXCEPT THAT YOUR BILL IS ACCEPTED BY GOVT DEPTS. IT TIME EVEN THE GOVT SHOULD STRIP THIS PRIVILAGE OF BSNL, THEN BSNL WILL REALIZE THE HOW MANY CUSTOMER ACTUALLY WANT TO STICK WITH YOU. ITS NOT PERSONAL BUT SEEMS LIKE BSNL HAS BECOME A LIABILITY FOR THE COUNTRY BY NOT PROVIDING THE SERVICES AND CAUSING SO MUCH ON PRODUCTIVITY LOSS FOR THE COUNTRY EVEN AFTER PAYING FOR CONNECTION. IF SOMEONE IS READING THIS AND HAVE GUTS SHOULD CONTACT THE D.E OF MUSHEERABAD AND MAKE HIM TO TAKE SOME ACTION AND PROVIDE AN UPDATE BACK TO YOUR DEPT.

sir,

my mother alone at home only the lifeline is phone - [protected].
the phone not working since the mid of july. authorities found the fault but not rectified the problem.please rectify as soon as possible

thanking you
your truly
hareendra das

this is to bring to your notice that the bsnl landline number[protected] located at karmik nagar, dhanbad is out of order for more than a week. attached to it is the bsnl broadband connection which is not functioning simultaneously. the complaint has already been made for more than a week, and constant reminders are also given but there is absolutely no response from the side. non working of both the ladline and broadband is adding great trouble to the scene.

we expect a speedy response from your side.

D. Bihari
Dy Chief Engineer
Central Coalfields Limited

Sir , I am using the BSNL prepaid mobile no. [protected]. i have not requested for any value added service, while i am being charged for every day. i receive the unasked 'Masala jokes', which put me in an awkward position.
There is another message which says i am being charged Rs. 19/ month. Please do something to deactivate such services. Thank you.

Kulwant Grewal

DEAR SIR,

MY BROADBAND LINE CONNCTIVITY 'ADSL' LINE CLOSED ON 06/08/2010 8.15 AM, I BOOKED MY COMPLAIN ON 198 / 27481260 WITHIN HALF AN HOUR FROM THE PROBLEM OCCURE, I DONE PERSONNALY VISIT TO THE NARANPURA TELEPHONE EXCHANGE ON 11.00 AM BUT TILL TIME 07/08/2010 3.38 PM MY PROBLEM NOT SOLVED AT ALL, I LOST MY BUSINESS INCOME FOR 06/08/2010, I HAVE SHRE TRADING SUB BROKERSHIP MY DAILY INCOME IS RS 3000 , IT IS NOT A MATTER BUT THE COMPETITION AND AFTER ALL I AM THE RESPONSIBLE TO MY CLIENT AND THERE TRADE . YOUR DEPARTMENT NOT GIVEN ANY PRIORITY , AND WORTHLESS RESPONSE FOR ME, MY CONTACT NO IS [protected], 27491014, IF ANY REASON I MISSED TO PAY MY BILL ON DUE DATE , THEN WHAT IS YOUR DEPARTMENT BEHAVE TO ME?????

Respected Sir,
I have the bsnl Connection.My number is [protected].I have received msg from you if you wish cancel this service click here http/:wap.mauj.com/sf/sub3/unsubi.php?subid=949. But I can not Seen of this address related of this Problem. So please deactivate of your plan subscription of model.

Thanks,