[Resolved] BSNL — UNKNOWN SMS & DEDUCTION OF MONEY

SUNIL DATT BHARGAVA

from Chakrata, Uttarakhand

Address:

Ludhiana, Punjab

SIR,

I AM FEELING VERY HARASSED BY UNKNOWN SMS WHICH SENDS USELESS SMS BUT ARE CHARGING MONEY WITHOUT MY CONSENT. WHEN I REPLY U"UNSUBSCRIBE", MESSAGE DOES NOT GO. SMS IS COMING FROM[protected] WHICH IS REGULARLY DEDUCTING RS 10 EVERY WEEK. FROM YESTERDAY SMS CAME FROM 55678001 WHICH DEDUCTED RS 1. I HAVE PAID MONEY TO BSNL & CREDIT STANDS TO MY MOBILE ACCOUNT. WHEN I HAVE NOT GIVEN ANY AUTHORITY TO DEDUCT, FROM MY ACCOUNT HOW BSNL IS DEDUCTING AND TO WHERE IT IS BEING SIPHONED. I HAVE TAKEN THE HELP OF BSNL CUSTOMER CARE [protected] , THEY TRACK THAT THESE MESSAGE ARE CROPPING UP FROM THEIR SERVER AT CHANDIGARH, BUT ARE NOT ABLE TO STOP THEM. pL HELP & GUIDE TO STOP DEDUCTION FROM MY ACCOUNT AND TELL ME THE PROCEDURE TO GET INFORMATION UNDER RTI ACT AS I WANT TO SUE THESE BSNL OFFICIALS FOR UNNECESSARY HARASSMENT TO CONSUMER.

SUNIL DATT BHARGAVA
BSNL MOBILE NO [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Dr. M. Feza Ahmad

from New Delhi, Delhi

BSNL — Unknown SMS

I am a customer of BSNL, Srinagar(J&K). My complents are as follows
Frequent SMS for ring tone, Chat Gazal etc which i do not like.
Do not get mobile bill in time resulting in disconnect of mobile service due to non payment of bill.
Roming charges when i do not on roaming
Poor connectivity in Shalimar area of Srinagar
Detailled billing is not being provided on my email address.
Phone no written in the bill ([protected]) for further clearification is always out of order.
M. Feza Ahmad
[protected]

P Pitchammal

from Ernakulam, Kerala

Hi

I am one of the BSNL excel consumer.

I have a connection of excel jodi prepaid plan, the numbers are [protected] and [protected]
using myself and another one with my mother respectively.

BSNL service has been deducted unknown deduction from my Mobile from December 2010,
I was try to contact their consumer care number 123,1503,[protected] continuously but unable to reach the call center executive and directly contact the customer care center in Tiruvottiyur, they are also not response to me.

I have send a mail to nodal officer also, there is no reply for that also.

I expect your favourable reply.

Thanking you.

by
P Pitchammal
Chennai 600057.

N V Maurya

from Noida, Uttar Pradesh

I am a BSNL Pre paid subscriber and using atariff card of Rs222/month. According to this plan BSNL to BSNL night calling is free. But some of my balance is daily deducted by BSNL service provider .I have already complain many times, But BSNL customer care has not taken any action till now.

Regards
N V Maurya
[protected]@rediffmail.com
Cell [protected]

sanojnair

from Mumbai, Maharashtra

BSNL — unknown deduction of money

Dear Sir
The BSNL number [protected] (BSNL < Kerala) is in of women power scheme , used by my wife. Please look in to the many comp[laints registered through your customer care centre regarding unwanted SMS (like wap activation, hot pic download etc.) followed by deducting of money from the account
Please note that we have never activated or requested for any such cases. So this unwanted money deduction may be stopped immediately or else we are moving ahead with recovery procedures.
Also , we feel that the complaints are not considered as these were registered by women and taken it as granted and ignores. Also please note that we were compelled to use this forum due to ineffective response from your staff.(for example please check what happened to complaint no. J04KL572812 dtd 04 Oct 11 which is informed to us through SMS)
Thanking you in the hope that an ealier action will be initiated by BSNL.