Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL is the worst internet provider in our country. They want to us to pay the bills on time and if not they know how to impose the fine on us. But, they aren't concerned about our problems at all. I'm facing the broadband cable problem since 2 months. They come repair and in 2 days again the problem repeats and when I asked the technician to change the cable, he tells me, from where to get the new cable? What a disgusting answer? Does he going to spend from his pocket to get a new cable for me? They take our hard earned money and just sit in the office and take their monthly salary without any worries. We're the people who suffer even after paying the dues religiously. Shame on BSNL and their authority. I wish, I could change my broad band connection. Unfortunately, due to my location, I can have only BSNL :( and that's why BSNL is taking advantage of poor people like us.

BSNL is running value added services and the sms from 56505 are sent by BSNL Source for info: http://bsnl.onmobile.com:9000/KolWeb/sub_ser_1.html.

They deduct amount from your balance even if you do not subscribe to the service. The customer care people do not have answer, they just ask whether you want to continue the service or stop the service.

BSNL and its allies in the value added services part are cheating customers. I have suffered from such instances two times and want people to act against it and complain to the authorities so that we will not suffer from such problems.

dear sir my BSNL this number [protected] up west circle number .


i want activate gprs service this BSNL number but call cc number and send many sms for activate service so plz activate my gprs service because my all bsnl network so i do not want to changes number and select other network .

if you can not give me gprs service than i change my number
i request for gprs service so plz activate this service
thank you

SIR,

I AM FEELING VERY HARASSED BY UNKNOWN SMS WHICH SENDS USELESS SMS BUT ARE CHARGING MONEY WITHOUT MY CONSENT. WHEN I REPLY U"UNSUBSCRIBE", MESSAGE DOES NOT GO. SMS IS COMING FROM[protected] WHICH IS REGULARLY DEDUCTING RS 10 EVERY WEEK. FROM YESTERDAY SMS CAME FROM 55678001 WHICH DEDUCTED RS 1. I HAVE PAID MONEY TO BSNL & CREDIT STANDS TO MY MOBILE ACCOUNT. WHEN I HAVE NOT GIVEN ANY AUTHORITY TO DEDUCT, FROM MY ACCOUNT HOW BSNL IS DEDUCTING AND TO WHERE IT IS BEING SIPHONED. I HAVE TAKEN THE HELP OF BSNL CUSTOMER CARE [protected] , THEY TRACK THAT THESE MESSAGE ARE CROPPING UP FROM THEIR SERVER AT CHANDIGARH, BUT ARE NOT ABLE TO STOP THEM. pL HELP & GUIDE TO STOP DEDUCTION FROM MY ACCOUNT AND TELL ME THE PROCEDURE TO GET INFORMATION UNDER RTI ACT AS I WANT TO SUE THESE BSNL OFFICIALS FOR UNNECESSARY HARASSMENT TO CONSUMER.

SUNIL DATT BHARGAVA
BSNL MOBILE NO [protected]

From 28 May 2010 till 28 July my landline no-2729540 remained cut-off due to GVMC road work and cutting of cable.On contacting the concerned DEE and down yhe line SDO and JE all promised me for providing rebate for that period but so far nothing has been rebated.Truely represents India "Hopeless"

My Name is Bhole shankar goyal. i have took a BSNL Broadband Internet connection dtd on 3 jan 2011 on my landline no. 233547 but since the date thare is no regular connectivity of internet and after calling on customar care centre they give a No. that is 1957 and told me to register your complain on this no. and after half and hour contuine calling on this no. i didn't get any satesfied answer so will this consumer fourm do a fovour for me its a highly oblised request from my side plz. short out my complain as soon as possible plz. otherwise i have to do somethiing vary strong.
and Please call me in day time.

i buy link top CDMA2000 1X USB Modem U100 from BSNL driver CD have itself, i try to install to my laptop window 7 but it's telling was not found drive when i am installing it and i check the read me file there are only win xp and vista no win 7, please reply me how to get driver or how to install to win 7 my email ID raj.m.[protected]@gmail.com...

I have Bsnl prepaid mobile phone. On 18/01/2011 Bsnl charged me Rs.5.00 but I have never call or message to anybody. Then I have complaint customercare ( Complaint no.4678246) they told me your problem will be sloved within 24hr but problem not sloved. Then After 4days I have again call to him then agian he told me sorry sir your problem will be sloved within 24hrs & disconnect the call & thattime he charged me again Rs.9.59 for calling with him on his toll free service no.So I have agian complaint ( no.4691295) but they till never sloving my problem & never return back my balance refund. So i calling again & again but they are not transferring my call to his & never slove my problem.My other Bsnl user friends are facing same problem.
Regards

Hi im Shiva, im a BSNL PREPAID customer since 2years, in this two years i faced some problems with this provider like deduction of balance from my prepaid account for unknown reasons, charging me more rates than usual, and more over the customer care providers, they will make me to hold for nearly half and hour or more to take one complaint and not solving it after more than 72hrs after making a promise in solving it in 24hrs, making me hold in line and improper response from customer care people.
I recently logged a complaint against my balance deduction recently while i was looking to change my service from bsnl to other service through MNP, i got shocked by looking my balance as negative from positive.i logged a complaint on 23rd jan 2011 regarding this, cc people said i activated some service which i dint do. after taking that complaint he promised to clear that within 24hrs, which he dint do, later i called again after 24hrs they said they will review my complaint and send me details in 2hrs, which again he failed. After 48hrs i called again, but response was again poor i logged a complaint again on that, no response again yet. Each time i was wasting my half an hour to one hour of time for calling to cc, answers i used to get were, NO ACTIVE SERVERS, NO SENIOR EXECUTIVES, CANT HELP, MUST WAIT FOR SOME MORE TIME, CALL US AGAIN AFTER 1HR OR SO, etc..,
I please request you to solve my problem as soon as possible. Thank you

Dear Sir,

I have land line phone( No-220011),which is forwarded for cancellation with application for closer basic telephone connection on 30.11.2009 with paid bill of amount Rs - 661/-. later on one bill is again come on dated 06.12.2009 & amount is Rs 603/-,this bill is also paid on 29.10.009.now period is more than one year and three months but still date i do not received any corresponding latter & recovery Amount,which...

sir,
Our tele phone no.[protected] not working from 1st january 2011 and we informed to our thankamony and murikkasserry exchange but no response from concerned dept. myself i am binoy joseph working in kuwait now the situation is iam unable to contact my parents since last 26 days so please do needful and favourable at the earliest


BINOY JOSEPH

KUWAIT

BSNL is fooling customers. Considering the comparatively cheaper data plans, i shifted to Bsnl 3G from Tata Docomo 3G. But my decision went wrong when I got 15-20 kBps meager speeds during 8 am - 11 pm, after tht only 120-150 kBps( these r downloading speeds with IDM, surfing speed is more worse than downloading speed). I opted for Rs.606 data plan. I m having to stick with this stupid company till the end this month, coz i cant afford to go for another data plan of docomo.
I m residing within 400 metres of main Bsnl exchange tower and using ZTE MF180 3.6mbps device.

I suggest people to go for Tata Docomo 3G, because it gives consistent speeds of 2 mbps - 3.2 mbps on 3.6 mbps device for 24 hours.

Dear admin, please escalate my complaint to BSNL officials. i badly need good net speeds, but unable even to surf websites with bsnl 3g.

Hai I am residing in a village named Poyya in Thrissur District, Kerala. I applied for a broadband connection from BSNL office in Mala, which is the office to provide BSNL service for our area, in November 2009. I got WLL connection with a guarantee that I will provided broadband landline connection as soon as possible. I waited for 6 months...after that one day the lineman came and told me he can arrange for connection. I said ok...then I went to BSNL office to pay my bill and met JTO and told him that lineman told me he can give the connection and asked him to kindly process my application. He asked me to re-submit an application stating to change the WLL to landline...I did that. After 4 months the cable came to my house and it is still lying in ground. When I enquire about this with an officer in Thrissur office to whom complaints are given, he said he will look into that...then no answer....Then I called JTO and asked him...he told I will get the connection in 1 month....I called the lineman...he told he will not do anything since I contacted JTO....I asked JTO...he told lineman only can do anything....suddenly one day my neighbor got the connection after giving an application just one week before....I asked him how....he told "BRIBE the lineman" u will get it.....

This is what happening now....JTO and lineman and not in good terms and they are playing with my connection which I deserve.....secondly, I have to bribe the lineman for the connection....

One day a lady from the exchange called me and asked did I apply for the connection? Is BSNL laying cable to all the house in the country with applying for that??? then HOW come they lay the cable to my house....

From my experience to get a connection from BSNL either kneel to ground and beg with every person in the exchange or bribe them.....

Even giving a complaint to the person authorized for that is not enough

I dont understand what mistake I did.....not paying bribe or contact JTO....

anyhow I had enough with BSNL....let me wait for a private provider....I will cost me more but I will get the service.....

I am having phone no 22532810 in the name of km sivasubramanian
inspite of so many remeinders and e mail to the dept they are deactivating the god charges that is being charged to telephone bill for the past 6 months.
I request goodselves to approraite that amt in the next telphone bill and deactivated the god immediately without further delay.
This is my complaint my cell no [protected]

Hi all,

I have been waiting for 2 months to get my Type II modem for purchase from BSNL Karnataka. How long they can keep the customers waiting to get the modem. Last month they charged me the amount for the modem with the bill before giving the modem too.

Regards,
Rajendran

there are five counters at berhampur bsnl office.one is for duplicate bill(.counter 5).remaining for collection of bill.but just two are functioning.i have attached some pictures also.the counter 1 and 2 are functioning.where as 3,4,5 are out of order. but the working hrs written are 9.00 am to 4.00 pm for counter 5, and for others also. and see the situation of complain box

My father have a BSNL (kolkata) prepaid connection since 2006.Due to its poor network, we decided to shift to VODAFONE through MNP. I have submitted all required documents in the vodafone store on 20th jan,2011. From 23rd i am calling vodafone customer care they are telling it will be done when BSNL give us clearance. But when i called BSNL they are giving excuses. Mobile no to be ported: [protected]. UPC code: BKHA6KTF.

SIR
MY TELEPHONE NO.[protected] LYING FAULTY FROM THREE MONTH . REPORTED CABLE FAUTLY. KINDLY ARRANGE TO RESTORE FAULT URGENTLY


SITARAM

This is very sad to say but after launging 3G and MNP, BSNL EVDO services are at their worst. From last 3 days and 4 complaints still I am nor able to connect my EVDO and as usual BSNL is very slow in process.
My Problem is very clear:
01. I start my Laptop.
02. connect EVDO from its shortcut and It got connect.
03. Within a minute Down Rate goes on "0".
04. I wait for 5 minutes but Down Rate remains unchanged.
05. I disconnect and try to connect again.
06. When I try to reconnect it starts showing "Remote computer does not respond..."
I file 4 complaint on 1502 but still not got permanent solution. They are keep saying we forward your complaint and all. I want they solve my problem but they are just interested in forwarding my problem.
God knows what to do now.

Aditya

I HAVE TALKED TO CUSTOMER CARE 3 DAYS AGO REGARDING GPRS SETTINGS, HE TOLD ME THAT I WILL SHORTLY RECEIVE MESSAGE OF SETTINGS, THEN AGAIN I CALLED IN THE NOON THEN AGAIN HE TOLD ME THAT WE WILL SEND YOU SETTINGS IN SHORT TIME, NOW THE TIME IS OUT OF ACCESS THAT YOU PEOPLES DOES'NT UNDERSTAND THE VALUE OF THE CUSTOMERS.NOW WHEN I CALL AT CUSTOMER CARE AND TELL THAT I WANT THE ANSWER THEN THEY JUST PUT MY CALL ON HOLD, AND DON'T EVEN COME BACK TO GIVE THE ANSWER.
THIS IS THE RIDICULOUS SERVICE THAT YOU ARE GIVING TO YOUR CUSTOMERS.
I HAVE HEARD A LOT THAT BSNL IS THE WORST COMPANY IN GIVING SERVICES BUT NOW I HAVE REALISED THAT IT IS REALLY A WORST COMPANY, THIS COMPANY DOES'NT CARES THAT WHAT CUSTOMERS ARE.

RIDICULOUS.