[Resolved] BSNL — VALUE ADDED SERVICES

ravinder33

from Mumbai, Maharashtra

Address:

Ludhiana, Punjab

Ravinder Kumar Ludhiana
[protected]

Mobile companies use value added services to dupe gullible customers (particularly PrePaid customers)
On my above mentioned no. BSNL has activated BSNL RADIO and VOICE CHAT without my request and knowledge. Now they are deducting a handsome amount (more than my real usage) on it. As soon as I recharge my phone balance gets reduced. Moreover whenever I tried to contact their toll free no. it gets disconnected as soon as I press the option to talk to Customer Care Executive.I got this phone as BSNL is a GOVT. Comapny and I expected them to be more genuine from their private counterparts. But experience shows they are no different. Profit is the sole motive and it should come even by looting the public

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Aug 13, 2020

Complaint marked as Resolved

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Comments

pradeesh cb

I am Dr. pradeesh CB doing my house surgency at academy of medical sciences Kannur. for the last two months i am losing 30 rupees for some cricket alerts that i am not receiving from 54000. i called BSNL customer care and they gave me a number to deactivate the alerts. but while doing so it was not deactivated. today[protected] i lost another 30 rs. i called the customer care and they cannot provide any solutions, they simply hung the phone upon me without giving any details and now i got a message that a complaint has been registered for which no action was taken.

tapaskgp

from Egra, West Bengal

I had 59595 SMS service on my mobile which is chargable. Now i want to deactivate this service. Service is still not deactivaed even if i requested for by sending SMS on prescribed format. Please Deactivate LOVE TIPS FOR GIRLS Rs.15p.m. and my BSNL mobile no. is [protected]

mohptra

from Bhubaneshwar, Odisha

BSNL — Duping Customers

It has become a style with the mobile phone service providers to earn money by duping the consumers. For example, when you pick up the mobile to respond to a caller, a caller tune will be heard and a prerecorded voice will instruct you to press star. An innocent user without waiting for the words following the instruction presses the star and unknowingly subscribes to the tune which he becomes aware after he hears from some body that his phone plays such and such music when responded. Then month after month the subscription continues automatically.What a method of earning by duping millions of consumers out of which many are not so much literate to understand the prerecorded voice. We are making people aware about the cheating of grocery store fellows by using nonstandard weighing mechanism. Now the Government companies like BSNL is not behind. Government should take stringent action against such mobile operators.
NK Mohapatra