Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear SIR,
Plz note that I,DR. DATTA DAS was a customer of BSNL landline phone bearing no. 2586443 for last 12 years.But,since last 2-3 years the service of BSNL people became so poor, that the remained dead for 400 days so to say within a year..As a result, the internet service was also disrupted almost all the time.If a complaint was registered, it also remained unattended for days together.Everytime, I had to approach the DGM for interference,which is highly unwanted and unjustified.LASTLY,AS I WAS FADE UP WITH THEIR SERVICE, I decided to surrender the telephone and applied for the same on 22.03.2012.The S.D.O. Mr. A.K.PATTNAIK, did not give any acknowledgement receipt to my husband and told that as the server was down, he is unable to give so.The next day, I rang him up, but he again said the same thing,and also said that"MADAM,you don't worry.Our lineman will go to your house to deliver the receipt and bring the set after 31.03.2012 as per official rule.You 've to pay the rent upto 31.MARCH ."So,I waited and rang him up again on the morning of 2nd APRIL.and he told O.K.But,at about 2p.m.some clerk from his office rang in our landline phoe and said that your receipt is ready,send somebody to collect the same.After that whenI talked to the S.D.O.he too told the same thing as told oppositely 10 days ago and behaved very rudely.The next day my husband went to the telephone office.Our phone was still not disconnected.So,naturally some altercation was there .And the other staff said he had delibarately done so and the S.D.O had to disconnect the phone from the date of application.When my husband asked him about it, he abused my husband and even dared to drive him out from his chamber,crossing all the limits of decency.So,I request you to plz take necessary steps in waiving out the rent of the telephone and b.b.for the same period at the same time action as deemed proper may be taken against the S.D.O who had misbehaved like anything.Moreover, I am unable to understand what the server had to do all along those days,when a hand written acknowledgement receipt was given to us yesterday.Isincerely hope that you will consider the matter and solve it quickly.
Thanking you.
Yours faithfully,
DR.DATTA DAS.BHUBANESWAR.

Hi,

I have applied for a new Land Line + Broadband on 15th March 2012 by paying Rs 500/- to BSNL.
Till date I did not get the connection.

My work order number is 48044521. Also, I have given a complaint to BSNL (ref no. KRK/CO/2012/1502 dated 22nd March 2012) about the delay in providing connection.

On 30th march 2012, I have filed my grievance with the Ministry of Telecommunications. I got a response on 3rd April 2012 saying that "BSNL is out of cable so the connection will be provided only after 15th April 2012".

1) I would like to know the action taken on concern officer who is responsible for troubling me by collecting installation charges without checking the feasibility and availability of the cable.

2) I am planning to opt for a better service provider. I would like to get the refund (Rs 500/- collected towards installation charges) from BSNL.

Thanks and Regards
Dr C Ravindranath Chowdary
T1, Leeway Manor,
1st Cross, Nrupatunga Layout,
7th Phase JP Nagar
Bangalore 560078

my mobile no. is [protected]. BSNL is deducting my balance rs. 8 every week in the name of handygo FEVER but i have not subscribed this service.
plz unsubscribe it...

i have used bsnl broadband services since two to three years.simultenously i also use internet on mobiles with various networks like tata,uninor etc.
i find one thing alarming that in bsnl boadband 1gb of free usage consumed in avery fast as compared to usage that utilised in mobiles schemes i dont find the reasone behind the event.but i want to try to get attension from the so called SAHEBS OF BSNL.SOMETHING IS GOING WRONG IN
DATA MEASURING SYSTEM OF BSNL.
TIRED FROM THEIRE SYSTEM NOW I HAVE DROPPED MY BSNL BROADBAND CONNECTION NO.[protected] AT DABHOI.391110

Dear Sir,
My bsnl prepaid SIM which I started using in May 2011, it validity was to get over by 25th March 2012. Now I am for some reasons in U.P. Knowing well that validity will get over on 25th I requested my people in Gujarat to fill validity and top-up but trying a lot and spending more than Rs 200, it is not getting activated. I recently got message that I should use proper voucher but I now do not remember it. So kindly help me to know the voucher plan. I am not able to use any customer care numbers from the SIM. The officers in Anand seem not to be helpful in this regard. The last for reactivation, I am given now, is given 5th April.

Thanking you in anticipation
[protected]

I HAVE THE ABOVE CONNECTION FOR LAST MORE THAN 15 YEARS BUT SINCE APRIL 2011, THE CONNECTION IS HAVING LOT OF DISTURBANCE DUE TO WHICH IT IS NOT USABLE. I AM TIRED OF COMPLAINING AT 198 AND ALSO THROUGH MAILS BUT ALL THE TIME CONCERN AUTHORITIES OF BSNL HAVE DONE NOTHING IN RECTIFYING THE COMPLAINT . I HAVE ALSO SENT A WRITTEN COMPLAINT TO THE BSNL TO LOOK INTO THE PROBLEM AND TAKE EFFECTIVE STEPS TO RECTIFY IT .I HAVE PAID THE MINIMUM BILL AMOUNT TILL SEPT.2011 BUT SINCE THE COMPLAINT IS NOT BEING ATTENDED PROPERLY I HAVE STOPPED MAKING FURTHER PAYMENTS TO BSNL .

I AM SENDING YOU THIS MAIL WITH A HOPE THAT YOU WILL DEFINITELY DO SOMETHING .
THANKS

C/O B.PRASAD
II-C/143, NEHRU NAGAR,GZB

have recharged rs 500 on april 1 st 12 32 am through pay tm ,,,,paytm have said recharge is successful but i didnt recieve the recharge from bsnl ,,the reference number for the recharge of 500 ( spl rc ) is [protected] to the number is [protected] and i have called nearly 60 times to bsnl customer care they always saying some technical problem ,,call later ,,,,,

sir,
Bsnl has rivised its prepaid plans from 1st of april, which insists to its customer,those who make use of old plans(excel student),cannot conitune in the same plan anymore. How it wolud be tolarated by the customers,those who enjoy the services of the old plan. Bsnl forces us to migrate to any other plan, which are on offer. We do not want to migrate and wish to continue the same plan. bsnl has to bring up new plan vouchers to continue the same plan.

I have taken a new landline phone (FTH) in December 2011 from BSNL, Thrikkakara Exchange. The phone number is 2972018. I got the internet connection also enabled with the connection. Till date, I have not rerecived any bill/invoice from BSNL. Please rectify this issue and send me the bill from December 2011 ro March 2012 at the earliest.

I want to change the internet connection to unlimited. Since I dont have the consumer number, I am unable to do that online.

Pelase do the needful for issueing me the telephone/internet bill asap.

regards..Noushad

HI,,
I am chandan kalamuri from paschim medinipur.. I am using bsnl’s{[protected]}2G internet with micromax 310G modem. At last Saturday night my gprs balance is more then one GB, but at Sunday morning, it is become 220 MB….Ausual, I contact at customar care,they tell me –“this is our technical problem ,and wewill credit the balance as early as possible”……..But after 48 hrs they added less then 50% of deduct balance………
If I use 30 MB,, they deduct 300 MB form gprs balance…. They deduct 10 times more then useg balance..
Customar care officers behavior are not so good
PLS TAKE ACTION OF THIS KIND OF SERVICE PROVIDER

Hi, I have a land line phone at Ooty bearing number:[protected]. I have been paying my telephone bill through BSNL online portal, where it clearly states that 1% discount will be passed over to consumers, who use the ONLINE payment option. My enquiry and complaints on this subject in their own customer care portal has gone into the deaf ears. Will some one, clarify, whys such promises are made, when you cannot track the ONLINE payments. Will I ever get this discount. BSNL could you at least now, wake up to fast changing trends of technology and automate your process, by passing the said discount at the ime of online payment? If you need to reach me, write to: venky.[protected]@yahoo.co.in.

I haven't subscribed any pack for prepaid mobile, on 28th march'2012 i got a massage from BSNL (message centre 12555) that are thanking for subscribing "Bhavisyavani Ppack" will be charged Rs.20/30 Days. I have complained to BSNL-customer care no. 1503 on 29th march'2012 and registered my complain as they have given me the complain no.C29NE286422 and they have assured me for looking after the matter. On 02/04/2012 I again enquired for further advancement about the matter but surprisely the customer care executive(one lady) told me that they charged Rs.20 after getting response from my side and they will not refund it. But I didn't subscribe any pack any time I repeatedly answering them. Now, how can I get back my duducted amount for cheating activity of BSNL.

DEAR SIR/MADAM
Myself Ravi Prakash Pandey, living in DAE Township, Anupuram, (603127) Kancheepuram Tamilnadu.
I have applied for BSNL Landline and Broadband New Connection on 17th January 2012. And today is 2nd April 2012, still i am being told that i have to wait for one more month to get the new connection.
SIR, initially I was told that some new software has been installed and all the staff is going for the training so come after 2 weeks.
Then i was told that the software is showing some error and i have to wait for another 15 days.
Further they added that some major wire cut is there and contractor is not available and i have to wait for another 15 days.
Then they told that ports are faulty and they asked for the new ports so please bear with us for another 15 days.
Now ports are available but wire is not available which would be laid by contractor. So please wait for another month so that new contractor can be hired.
Please take some necessary action to address my problem.

RAVI PRAKASH PANDEY
[protected] / [protected]
ravi.[protected]@gmail.com
[protected]@igcar.gov.in
DAE Township, Anupuram, (603127)
Kancheepuram Tamilnadu.

Sir I have a bsnl no.This no is [protected].I am checked my no on bsnl pcpr portal.I see my surname was changed.My actual name is prasanta kumar sahoo.But it changed prasanta kumar patra then I talk to there custmoer care they told me u change u r surname,u brought the sim in same area.But this is not possible for me.I brought sim brahmapur,now I am stay jharsuguda.Its distance is 600km.I go to the jharasuguda bsnl office they told we r not change this type of problem.Then I goto bhubaneswar bsnl office to my address proof they told me u r surname and u r address willnot match.But I give proof my sim this address.But it is changed.They told me a court affidavit is required.But I am suffering from too much problem.This type of change in bsnl office.I am use this sim last 4years.But now it is continue.

Please unsubscribe my Bhavishyavani service immediately.
It was only by mistake that I pressed ok and I am being deprived of Rs. 20 every month.
From my mobile no [protected] I tried to send unsubscribe but message is not being sent. I am not at all interested in it.
Please unsubscribe it.
Vinod Swarup

There is some problem in dealing problem , . in the first bill i was charged Rs.1200 extra , later i was asked to pay that with a promise that they would refund the amount . . it did not happen . after clearing this i needed bill , and the bill stated that i should pay the bill on 28/03/2012, but my broadband connection was disconnected for non payment . i am asking peoples to provide a soft-copy of the bill and my payment . they are reluctant to provide ...

whenever there is problem i get a wrong information about the problem and they don't rectify the problem until i pressurize ..

i want a good service from BSNL Broadband.

When ever i go to BSNL exchange of our area they dont give acknowledgement for any letter i give , and they dont keep up the word they say.

Respected sir,
I am the customer of B.S.N.L. WIMAX internet service, Connection No.271514. my connection in not working, I paid my bills. I complained several many times to Mr. BALDEV (manager of bsnl wi-max department of rudrapur) and Mr. SANDEEP (B.S.N.L. WI-MAX it engineer) but they still do not gave any support, I have my own new little business (online registration of network marketing customers) from last 2 months and my annual salary is approx Rs. (1,30,000/-) and I warred lot of loss in my new business and I can’t still do it, the responsible is only (B.S.N.L. WI-MAX). My connection is closed from (6-march-2012) to still today (1-april-2012) means total (27 DAYS) for the B.S.N.L.’S bad service I am not able to give a (T.I.N.) number. I warred lot of losses that’s are contained below.
(1) Security of BSNL WI-MAX approx Rs. 2,500/-
(2) Bill of 27 days approx Rs. 783/-
(3) Buy an IDEA DATA CARD on 1-4-12 (for running my business) Rs. 2,100/-
(4) 3G plan for 1 month approx Rs. 700/-
(5) My income of 27 days Rs. 9,616/-
(6) Mental hurt (this is not comparable)
Total Lose (approx) Rs. 15,699/-
I am not able to were this type of huge lose and have not any believe on BSNL so please I am no able to give B.S.N.L. WI-MAX modem receiver to BSNL before they give me my security money and my business lose total Rs. 2500 + 13,199 = 15,699. Please take an action as soon as possible.
Thanks..

I have made payment online thru Citi bank credit card.but it has not been credited by BSNL. detail are given below.
We understand that you wish to know the transaction details of the below transaction:

Transaction Date Transaction Description Amount
March 02, 2012 BSNL - GAZIA/C NO. [protected] 658.00

We would like to inform you that the above mentioned transaction against M/s. BSNL - GAZIA/C NO. [protected] using your card ending 4241 has been successful.

The transaction reference number for the same is[protected].

Sir my name is Sunil Kumar G,Serving with indian army presently residing at Spituk,Leh.I had an evdo connection of BSNL,now a days speed of internet while browsing is too low also it can't give service in max.days.I complained many times to BSNL authorities at Leh but they replied that if you had any complaint,then disconnect the connection.They cannot take any action for rectifying the problems.In view of this ,Kindly take necessery action for increasing the quality of BSNL services.

BSNL landline phone is dead. number[protected]