BSNL Mobile — Bad services of Network and Customer Care

 
53 Reviews
India
 Daya Chand
I am subscriber of BSNL since last 4 years, but I am totaly unsatisfied with the service. Now I am thinking to swich over to some other services. These days BSNL netwoks is like Hell, its impossible to make or recive calls
BSNL customercare is also not registering complains. My number is [protected], Pune, Pashan resident.
Complaint comments  52 Comments     Updated: Share0Tweet0

Comments

BSNL PHONE — POOR SERVICE

My BSNL landline ( Phone No :[protected] is frequently going out of order .This I am facing since last 5-6 months.
Most of the times the phone will be dead , there wont be any dial tone and sometimes I can hear only some radio broadcast over phone. I have called 25342198, 25251010 many times but there is no permanent solution. The connection may come back but the very next day it will go off.
Even I submitted complaint letters couple of times at the Indiranagar office personally.
But all my requests are falling on dump ears. I am also using a broadband Home plan 500 which is as well getting affected.

If we got late by just one day for the payment BSNL will disconnect the phone and will charge Rs 100 to get the connection back. If shown atleast 10% of that efficiency to solve this issue I could have a better connection.

BSNL - DataOne Home — Request for changing the Internet connection plan has not been implemented

Request for changing the Internet connection plan has not been implemented. The request had been put as requested by a letter still the bill that came this month has the earlier plan money in the statement.
I HAVE RECEIVED THIS SIM CARD RECENTLY FROM BSNL EXCHANGE, SINCE I HAVE PURCHASED IT I'M UNABLE TO TO SEND ANY SMS FROM IT ALWAYS WHEN I TRY TO DO D SAME MSG APPEARS 'UNABLE TO SEND'.I WOULD LIKE TO ADD THAT THE HANDSET IS WORKING WELL WITH 'AIRTEL' SIM CARD BUT BEING A VERY OLD CUSTOMER OF BSNL LANDLINE I DON'T WANT TO BREAK MY RELATION WITH 'B.S.N.L'.IT IS REQUESTED TO THE CONCERNED AUTORITIES TO PLEASE CHECK MY COMPLAINT AS SOON AS POSSIBLE.
PHONE NO.[protected]
hi iam subscriber fo BSNL last three years but my problem is i am not satisfied with this network because i am all ways face problem that ''check network service'' because of this i lost many important calls. till now i am not facing the same problem till last night. even though i am not able to call custmer care.. seeing all those things i am prefering to swich over to another network i[censored] r not able to slove my problem and also if it repeat again..
AND MY MOBILE NUMBER IS [protected], HYDERABAD, MADHINAGUDA, DHANALAKSHIMI RESIDENCY...
hi iam subscriber fo BSNL last three years but my problem is i am not satisfied with this network because i am all ways face problem that ''check network service'' because of this i lost many important calls. till now i am not facing the same problem till last night. even though i am not able to call custmer care.. seeing all those things i am prefering to swich over to another network i[censored] r not able to slove my problem and also if it repeat again..MY SIM HAS TAKEN ON the NAME OF MY UNCLE MR.M.VIJAYRAJ KUMAR.
AND MY MOBILE NUMBER IS [protected], HYDERABAD, MADHINAGUDA, DHANALAKSHIMI RESIDENCY...
I am subscriber of BSNL Mobile No. [protected] and WLL No. 200584 in North east in Arunachal Pradesh. I payment the mobile bill in 16th June/2008 in voice[protected] in bill.But I tour in another circle my mobile out going call baned by the BSNL. and another bill the same amount not adjusted.

I not received any bill of my WLL since march 2007 till date.
Gopal Pathak, LDC
SDO's Office Lumla
District, Tawang
Arunachal pradesh
It is a crime to charge any money on fake basis and it comes under the Consumer Protection Act and you, the BSNL will be charged at complaint as I Am Dr. SPS Rana MA, M Phil. Ph D, LLB and this feke charge of tunes by BSNL is a very poor show, I strongly criticise this type of practice. I am literate but think of those Indians having BSNL prepaid mobiles and dont even know to read your parasite massaging that you have deducted a certain amount out of their innocent account. Why and why is this so? BSNL is an accused entity before the court of law and is liable under 420 of IPC and the Consumer Protection Act. The only thing is that BSNL must return the fraudulently deducted money from all the prepaid mobiles of India within 24 hours. Shame on BSNL and I will throw the sim in a gutter.
in my mobile i have sent an change request for caller tune but the customer care people or not reponing properly and deducting only money for the msgs but they r not changing the tune and even the bsnl customer care people and till now they have deducted 40 rs and my no is [protected] and also i am not getting proper signals even though i am in bangalore from past 9months so i am very much dissatisfied with the facility

bsnl cellular services — irresponsible behaviour of customer care services

for the last month my sim got blocked(sim no[protected] mo no -[protected], i called on the customer service center no to get my sims PUK no, at first one guy on the call gave me a wrong PUK no when i called them back & told them about that, instead of admitting their mistake the guy on the phone urgued me in a very arrogant manner saying "we never give wrong informatoin ". but when i asked for the PUK no he was unabel to do it saying"server is unable to generat it, call us back some other day" . But to my dismay whole month has passed but still they are unabel to get my PUK no.
Really im fed up of bsnl specially their customer care cell .
GOD KNOWS BSNL HAI BEST KISKE LIEA ?

bsnl mobile network — service

i taken a bsnl ananth excell connection. it should recharge every 6 months with 600 for extend the validity. i recharged my account with 225/-rs and 200/-rs amount has been added in my account but the expairy date did not update. i made a call to customer care and i gave a complaint to customer care and i received a complaint number ''H1400037'' by them. but i did not get any response from them. still now they are not responding . i gave a complaint many times but they are not responding. iam giving the complaint since 10 aug 2008. still iam giving.
Please ensure Bharat Sanchar Nigam Limited (BSNL), Calcutta sends revised internet bill for March-October, 2008 @ Rs.1112 per month for internet second line for 256 kbps unlimited internet supply & India Telephone Card lock is imposed on this second line. BSNL has removed the India Telephone Card (ITC) lock without permission of subscriber & huge bill is coming. Delete all call charges imposed on 2nd internet line without permission of the subscriber.

BSNL should be asked to take back the 1st mother phone line, reduce total internet rent; the 1st mother line is hardly used by many, whose rent is Rs.280 for every 2 months, i.e. Rs.140, which is a waste.

Please ensure a notice is printed in Calcutta based newspapers, like Economic Times & Ananda Bazar Patrika, & subscribers are asked to pay Rs.1112 per month only during March-October, 2008.

Phone coming from Calcutta Telephones office, Medical College, Green building, Ground floor, 88, College Street, Calcutta stating that 100% deduction of call charge & cancellation of bill above Rs.1112 per month have been approved.

Ensure BSNL unlimited subscribers are permitted to see from BSNL website the total monthly download & call charge. Surprisingly seeing download by unlimited is not being permitted from October, 2008 or so.

Outside India the selling rate is about US$10 per month for 1.5 Mbps unlimited connection, BSNL should reduce rent of Rs.1112 per month to Rs.420 per month, present rate too high, BSNL can be asked to take back the 1st phone.
sir, madam
i am a user of bsnl post paid . my problem is that i want to change my plan from "ONE INDIA to PLAN 100" which is my old plan. but after lots of application and request it is not changed.
sir, i have received my bill yet, though i am my bills after looking on net. please solve my problem.

thanks
k. w.
bdl, ap
sir, madam
i am a user of bsnl post paid . my problem is that i want to change my plan from "ONE INDIA to PLAN 100" which is my old plan. but after lots of application and request it is not changed.
sir, i have not received my bill yet, though i am my bills after looking on net. please solve my problem. (mob. no. [protected])

thanks
k. w.
bdl, ap
I’m using an BSNL prepaid connection bearing no. [protected], for the last 4/5years I’ve been speaking to your customer service, requesting them to change mobile plan from Annant Excel to Saral Annant service & regarding this number of time I've sent message in 53733 but sorry to inform you that the same is still not being done. My call charges are very high compare to other users - pl. look into it & confirm by message.



However, this is not being done as a result I’m unable to use this connection.




Regards,

Rajat Majumdar
Mobile No.[protected]
since 8 years i am ur customer, i am struggled from last 4 days for ur mobile service. my problem is no incoming and outgoing SMS service also down, i complaint ur CCARE CELL many times but there s no use.they not rectify my problem n they talking roughly.
why r u mantaing the customer care pls...currectly monitering. sir this s not only my problem, many people face this problem. please...r u thinking about customers problem, please solve my problem


thanking you
N.KRISHNA REDDY
. [protected], [protected]
Sir,
I cant receive sms's from air tel. Also i am not getting delivery report.
BSNL is doing nonsense

Ms. Deepika for BSNL advt. Her fees is report edly Rs 2 crore plus

But

The are note improving Technical, there board have some junk people, they can see the Private Telecoms how doing technically and costumer focus...,

BSNL Mobile — Tower & Exchange not working

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BSNL has been a reputed banner since long but its customers nowadays has lost its faith due to its poor network service.BSNL should bring a promt solution to the Prolonged problem otherwise there are far better Communication service companies like, Airtel, Hutch, Reliance, etc...that are rendering smooth services and on a very reasonable rent.

bsnl cellular services — Poor Network Service

Hi There,
My name is Swapneel Kelkar. My BSNL Mobile No. is [protected]. I have been facing a strange problem with my number. Evenif my cell phone is switched off or out of network and some one tries to contact me, he get to hear my complete caller tone and after that a message comes that the person is not reachable. The person on the other line gets an impression that I did not want to attend his call but the reality is my mobile is switched off or out of network and hence I am not able to know some one was claaing me. Also the network quality of BSNL is very very poor. Call drpos are very high. I hope this complaint reaches the right person and the issue is sorted out. Tis problem is very serious and may cost a lot in my professional life.

Regards,
Swapneel Kelkar
[protected]

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    BSNL Mobile - Bad services of Network and Customer Care