Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My Land Line Telphone No.[protected]is not working properly since beginning. Telephone is dead after 1 or 2 month. I have already filed complaint with Telephone Adalat at Jaipur before 1-2 year but no permanent solution was done by BSNL officer/officials. Recently my telephone was dead on[protected] for which I complaint on 198 which No. was [protected] . The same was repaired on 14.03.2011. My main problem is telephone cable which is connected with DP which is far 500-600 meter and cable is having 7-8 cut. BSNL has not making DP near my house for which I have requested many times in writing to PGMTD,Jaipur (Vigilence)

Respected sir,
My number is[protected],For the past 4 months have been charged RS-600 for BSNL's Hungama music on demand service.It was activated without my knowledge.Now on seeing this website,i came to know more peoples were affected like me....!.I think like 2g scam, a big forgery is done by bsnl higher officals in patnership basis.
Hence please do the needy as quick as possible.

thanks in advance,
pandian.r.s.
[protected]

This is to inform you that I am a customer of BSNL having Mobile No. is [protected] (Prepaid Mobile Service).

I am suffering a problem from service provider for last few months which I want to explain you.

On 23rd January, 2011 Company (BSNL) deducted Rs.20 from my TALK TIME BALANCE without any Intimation rather without any reason. After that I immediately called to customer care (No.[protected]) and lodge a complain (No.A23WB110801) to know the reason on the same day. After this I rang up to customer care several time but unable to get any response or feedback from them.

On 17th February, 2011 your company deducted further Rs.30 from my TALK TIME BALANCE and I again do the same as mentioned in the earlier paragraph having complain (No. B17CD214204). After vigorously followed up, AGAIN they are SILENT.

I beg for the help from various complain department of BSNL but they are unable to solve my problem, just they send mail to each other but not take any positive action.

More of this, today on 19th March, 2011 BSNL further deducted Rs. 30/- from my TALK TIME BALANCE. Now I am just hopeless for repeatedly THIRD time TAKE TIME BALANCE deduction from my account in last TWO month.

For your kind information I am not rented any VALUE ADDED SERVICE from service provider. It is therefore requested to you kindly educate me how can I solve this problem.

This letter may please be treated as a SOS call!!!

Dear Sir

Here bringing to your notice that, I lost my BSNL Sim card number [protected] during travel, This is happened around Apr-2008 now i am requesting you to issue me a duplicate Sim card for same number.

sir,My telephone no. is [protected],and i have the problem of very disturbing noise,humm,while i receive a call on the phone,i have made a complaint regarding this and the docket no. is [protected] and the comn ID is the same,were the problem is not yet rectified.,for the past 2,3 months.Will it be got corrected or not asap.,
What can i do next,how much time we customers to be patient with these services.,
Please do the needful immediately.

thank you sir.

sir, i am hemant panda sir maine 24/2/2005 ko chachai distic anuppur me landline bsnl ka lagwaya tha and 8/12/2008 ko katwa diya tha .but phone katwane ke bad jo paise 1500rs refund hote h wo abhi tak nai huye h.maine kai bar anuppur jto ko kaha per kuch nai hua plz solve my problem .mera telephone book no.mp.-788 and telephone no tha[protected].and telephone demand note no-D.576 tha.jabki maine pura bill jama kar diya tha.
thanks

My Name is: K.GANGADHARAN
My landline no is:[protected]
My Bill no is:[protected]
I have not received my STD details along with my landline number along with my landline bill. I used to recevie the STD bill details every month with my landline bill but u haven't received it now. so pls send it sir.
My Address is: New no:39, old no:17 Perumal reddy street.
Egmore chennai-08

I Pay 2000 Rs Deposit to get Bsnl landline in 2002 ... then after in 30 june 2010..we remove connection officially .. they told us you get your deposit back via check ..! but i dont get any check .. wtf .. i wait so long ...its been 9 to 10 months ... now i decide to complain in consumer forum ..!
i want to so bsnl...!
my landline no was....02164 / 272801
my phone no :[protected]

It is a bloody fraud by BSNL, cheating values customers. We never asked for these games. Some body called our phone and said, it is free. In spite of telling the caller, that we do not want it. He kept telling us to download the games and play free. Hence, I have downloaded the same. But we never used and never logged in too.

In spite of that, Rs.200 has been charged even in January month bill. Please refund the money and adjust the same in the next bill. Other wise, We will have to go Consumer court and you will have to heavily compensate for our mental agony, we went through..We will be mobilising the public and all the sufferer to join this campaign against BSNL. This is another SCAM after 2G, by BSNL employees itself.

Very surprise to see the February bill that, again Rs.200 has been charged for GOD. Last time, I have taken up and given in writing to BSNL office as well as sent through this mail. Accordingly, when I visited your website for on line payment, bill was corrected and Rs.261 was paid. Already, we have un subscribed it and again and again why it reflects in the bill amount?. Please correct the bill and remove the GOD from the bill. This is the last warning to you. Do not repeat the mistake again. I will be paying through online by 24th March. Before that, please correct the same.

Hello, I am one of the users of the BSNL Broadband Services form last 2 years. Up to previous month, I was getting the Broadband bill around 500-600 Rs/- per month.
But this month, suddenly I received the billing amount 1364 Rs/- because of Music on Hungama. If BSNL has given this site for this kind of purpose, they should mentioned earlier to all of the consumers of the BSNL users.

But this is something that can not be obvious. BSNL has to answer for it otherwise this issue will be charged against them in the consumer court by all the BSNL users within short period of time.

Will we get the correct answer at right time ?

Dear Sir/Madam,

BSNL is rejecting the port out service that is not fair. If i give the request to port out from BSNL and port in to the VODAFONE.

Then BSNL give the reply to VODAFONE that i am having contractal obligations.

That is not fair. Help me out off this problem.

My BSNL mobile number is [protected].
Regards,
Mukesh Jain.
[protected]

Pl.unsubsribe onmobile service ie Aajtak contest pack from my mob.no.[protected].I can not pay ur.charge.

My telephone number is 2781333 and consumer number is 2528472.



I had opted for payment through e-payment of Federal Bank Ltd as I am maintaining an account with their Tripunithura Branch. I had given instruction to Federal Bank in December, 2010 to block the account for any debits since I have lost my pass book etc. Subsequently, I had given instruction to remove the block in January end 2011 and remitted Rs 577 in cash to Tripunithura Post office against my phone bill no. 1667400 for the month of January, 2011.



Immediately on removal of the block, an amount of Rs 577 was debited in my bank account against the same bill through e-payment of Federal Bank. Hence there was 2 payments of Rs 577 resulting in payment of Rs 1154 during January, 2011.



However, the excess amount of Rs 577 remitted during January, 2011 as explained above is not reflecting in the bill Number 2011116 for February, 2011 which is due on 26/2/2011. As my account is linked to the e-payment of Federal Bank, kindly do the needful to adjust the excess amount of Rs 577 and do not draw through e-payment until the excess amount is adjusted.



Kindly confirm. If you require any further clarifications, kindly revert

i received a message on 3february 2011 from bsnl BP-LATEST regarding caller tone.and it made activated without pressing select.42 rupees was deducted for it.i made deactivate same day& made complaint on1503 for it.they did not send any complain no.after calling many times to cus. Care i got a message from 52765 on 25feb that my complaint no.B24RJ708940 has been closed and resolution status is informed to BTS wing.no contact was made.today on 18 march i talked to senior supervisor shayam he said that it was activated on request by pressing star.how can i prove i have not any proof.i am user of bsnl from last six years.

Respected SIR,
Kindly take actions for BSNL Landline which has been not working for more than 3 months, when we complaint to exchange it is extremely sorry to inform you that they are telling really stupid reasons instead of fixing it...The most funniest part is without Phone's functioning bill is regularly coming..Y this much irresponsibility??? Please Take severe actions inorder to prevent such and such careless actions.

Dear Sir,
I am aged about 60years. without any request I have to receive atleast 100 sms dally, most of them either unwanted or dirty. I phoned to customer care but remained unheeded. I like to request you to stop sms from the following numbers :- BV-54000, BV-666, +[protected] to 15, BV-55678,BV-59595, BV-57777, BV-53030, BV-57272 and other BVs, delivered by Message centre :[protected].
Solicit your immediate action.
Thanks. Yours' Dipankar Sengupta,
Mobile No. [protected].

Dear Sir/Madam,

My Self Shravan tyagi from noida. I have purchased a BSNL WLL phone from BSNL Noida, my phone no. is 2957026. Problem is this, If i call on this no. from any Vodafone Mobile(as. [protected] my own no.) & MTNL delhi phone(as. 23216363 my office no.) than call could not be connected. I have registered complaint many time to service agent of BSNL on phone no. 2959000. But the problem is still there. I am not satisfied to BSNL service agent. It has been passed approximate 2 month.
Sir, you are requested to take right action.

Thanks & Regards
Shravan tyagi
[protected]

Dear Sir,
I am living in Chennai. I applied for a new connection on 12th mar 2011. My request id is 61190996. Advice Note no: 62195685. The service personal have come today for installation, but without landline instrument. When I asked about it, they informed like BSNL doesnt provide instruments now a days. Doesnt it seem ridiculous? How can a person talk with other just by the wires connected? When I enquired about this in the exchange, they were giving different explanations every time. Can you make sure that I will get the instrument ASAP? Thanks in advance.

I purchased a wll usb (nic) port on Date: 07/02/2009. after a month, it stoped working for some reason. so i asked for a new replacement.i was told that WLL (NIC) port was not in the stock u need to wait. After eight months of waiting, still the usb port was not made avilable.
so after that i was given a laptop slot EC321 NIC (PCMCIA) port in relplacement. the slot which was given to me was of old manufacturing and was not suitable for my laptop configuration. still it was given to me, and i was told that their is a adapter for this slot which can be used for the altertion and for the configuration for my laptop. My laptop is a ACER, and model is aspire 4520 AMD 64x2 processor. then i again approch the BSNL office that his instrument is not does not suits my laptop configuration, so kindly change the instrument of refund me the money. Neither of which was given to me.
As i am a M.B.A student a reqiure net for my curiculluim activites.
i approach to the higher athourities but they also fail to justify my problem and give a definte soluition to my problems. And when told to go to the court or consumer forum, they were like not a problem lakhs of cases are pending in the court and it would your's to in that bunch of papers.

Hi,

Please read below mail chain, help me how to take it forward, till now no proper response from them



[protected] Forwarded message[protected]
From: <[protected]@bsnl.co.in>
Date: Tue, Mar 15, 2011 at 2:55 PM
Subject: Re: 3G Billing mismatch - no proper response - Please help!
To: Sudhakar Kamalakannan <sud.[protected]@gmail.com>
Cc: [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in



Dear Customer,
As your complaint pertains to mobile services, your mail is being forwarded to GM-MS for taking further necessary action and in case of any problem in future you may contact :

PS to GM-MS : 24952629.
e-mail : [protected]@bsnl.co.in

Assuring you of our best attention at all times,

Sr.GM [ NW OPs - CENTRAL. ]

---- Sudhakar Kamalakannan <sud.[protected]@gmail.com> wrote:
> Hi SirMadam,
>
> Thanks for the reply, but I am not getting any reply from
> [protected]@bsnl.co.in, Please provide me some valid contact mail ID and
> Phone number to quick resolve this problem
>
> Thanks
> Sudhakar
>
> On Mon, Mar 14, 2011 at 2:57 PM, <[protected]@bsnl.co.in> wrote:
>
> > Dear Customer,
> > As your complaint pertains to mobile services, your mail is
> > being forwarded to GM-MS for taking further necessary action and in case of
> > any problem in future you may contact :
> >
> > PS to GM-MS : 24952629.
> > e-mail : [protected]@bsnl.co.in
> >
> > Assuring you of our best attention at all times,
> >
> > Sr.GM [ NW OPs - CENTRAL. ]
> >
> >
> > ---- Sudhakar Kamalakannan <sud.[protected]@gmail.com> wrote:
> > > Hi Mam,
> > >
> > > Waiting for your reply
> > >
> > > Thank and regards
> > > Sudhakar Kamalakannan
> > > > > > Phone Number (+91-[protected] )
> > >
> >[protected][protected][protected][protected]-----
> > > I have not failed. I've just found 10,000 ways that won't work.
> > > - Thomas Alva
> > Edison
> > >
> >[protected][protected][protected][protected]-----
> > >
> > > On Fri, Mar 11, 2011 at 4:14 PM, Sudhakar Kamalakannan <
> > sud.[protected]@gmail.com
> > > > wrote:
> > >
> > > > Hi SirMadam,
> > > >
> > > > Thank you for your prompt reply,
> > > >
> > > > Hi Miss.Kalaivani
> > > >
> > > > Please help me out from this issue.
> > > > 1) 3 months 2500 promotional plan as promised
> > > > 2) unlimited 3g plan as promised
> > > >
> > > >
> > > > Hope for your quick reply
> > > >
> > > >
> > > > > Thanks and Regards,
> > > > > Sudhakar.K
> > > > > > > > > > Phone Number (+91-[protected] )
> > > > >
> >[protected][protected][protected][protected]
> > > > > I have not failed. I've just found 10,000 ways that won't work.
> > > > > - Thomas Alva
> > > > Edison
> > > >
> > > >
> > > > On Thu, Mar 10, 2011 at 9:08 PM, <[protected]@bsnl.co.in>
> > wrote:
> > > >
> > > >> Dear Customer,
> > > >> As your complaint pertains to mobile services, your mail is
> > > >> being forwarded to GM-MS for taking further necessary action and in
> > case of
> > > >> any problem in future you may contact :
> > > >>
> > > >> PS to GM-MS : 24952629.
> > > >> e-mail : [protected]@bsnl.co.in
> > > >>
> > > >> Assuring you of our best attention at all times,
> > > >>
> > > >> Sr.GM [ NW OPs - CENTRAL. ]
> > > >>
> > > >> ---- Sudhakar Kamalakannan <sud.[protected]@gmail.com> wrote:
> > > >> > Hi SirMadam
> > > >> >
> > > >> > Please help me, I got my 3g data connection from T-nagar branch
> > under
> > > >> > Promotional offer ( 3 months 2500 Rs- post paid plan) on[protected]
> > > >> > as per the plan I need to pay 2500 Rs every 3 months as fix amount
> > for
> > > >> the
> > > >> > unlimited 3g data service, but when I got the bill for the last 2
> > months
> > > >> the
> > > >> > plan was different
> > > >> > it was Monthly - 1359 unlimited 3g plan, and this month which is
> > the
> > > >> 3rd
> > > >> > month they are asking me to pay 1313 Rs, when I checked with the
> > officer
> > > >> > they are saying every connection taken under Promotional plan is
> > > >> changed,
> > > >> > and also they are saying there is no unlimited plan in 3g.
> > > >> >
> > > >> > I am totoly lost hope on the BSNL service and there promises, Please
> > > >> clear
> > > >> > my issue and also help me to understand why customers are not
> > properly
> > > >> > communcated before the
> > > >> > plan change and how it is applicable to the old customers.
> > > >> >
> > > >> > Please find the below details of my account
> > > >> >
> > > >> > Customer Name : Sudhakar Kamalakannan
> > > >> > Account No :[protected]
> > > >> > 3g data Mobile Number : [protected]
> > > >> > Contact number : [protected]
> > > >> >
> > > >> > Address :
> > > >> > No-24, Anna Nenaivu Nagar, Puzhal, Chennai -600066
> > > >> >
> > > >> >
> > > >> >
> > > >> > Still With Hope!
> > > >> >
> > > >> > --
> > > >> > Thanks and Regards,
> > > >> > Sudhakar.K
> > > >> > > > > >> > Phone Number (+91-[protected] )