Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

My Broadband connection is not working.

After several follow-ups with local BSNL office no result.
Even no one lift phone during office hours to lodge complaint.

I am really suffering.
Even my landline connection sometimes go down & becomes noisy.
Lodge compleint through 198. But complaint ticket gets cleared without resolving the problem.


Please look into the matter & help to resolve.

Thanks & regards
Soumendra Banerjee

I had requested for Mobile Number Portability from BSNL to IDEA. All relevent documents was submitted by me to IDEA, then to BSNL, here at Bangalore in the first week of Feb 2011.
On 8 Feb, CELLONE customer care, requested on tele, reasons, which I had given them. Please peruse my CELLONE Bills for the past year, you will find that the Usage charges is just around Rs. 5 or less, whereas The Fixed Monthly Charges is Rs. 325. Useage due to poor network availability, call drop, voice cutting up etc.
CELLONE (+55500) sent me a SMS on 10 Feb 11, that " You Have been successfully unsubscribed". Cellone has NOT communicated this to IDEA and have not taken me off the network. Due to which a NEW BILL No.[protected] dtd. 05/03/2011 has sent to me.
My request is please :
(a) Cancel this bill not a vaild justified bill, hence will not be paid, infact a sum of Rs. 325/= , which are the Fixed Monthly charges for Feb 2011, must be REFUNDED.
(b) Mobile Number Portability[protected] from BSNL to IDEA must be made immediately.

Regards
Lt. Col. V. A. Joseph
[protected]
col.[protected]@gmail.com

sir,
my postal address is wrongly printed in my telephone bill so i can't get my telephone bill.Every month i have to take out the duplicate bill from internet.Pls change the address in my telephone bill. It is '2'Kundan bye lane instead of 'Z' kundan bye lane.It also creates a problem as a proof of address. pls change the strret number in my bill as soon as possible.my number is 26457296 and consumer id is[protected].
Gopal damani

Dear Sir,

The Mobile Service Provider 59595 activated some service as free trial on my mobile. Later on they subscribed it without my permission. Since last few months 59595renew it without permission and charge money from balance. It looks as the company is adopting illegel ways to earn more profits.Please Deactivate services of 59595 and refund money. Also ACTIVATE DO NOT DISTURB SERVISE to get rid o[censored]nwanted SMSs.

My Number: [protected]
Suleman Kerketta

Hi,

My landline connection is very old and at that time there was no concept o[censored]ID so I was not allotted one. Later when i was trying to register my telephoen number online, i was facing the issue with UID as my bill does not reflect UID in it. On enquiring with the exchange also it was of no use.

So in case if you can let me know my Unique ID for my BSNL connection then it would be really helpful.
Connection Details:
Landline Number:[protected]
Consumer name: JANKI PARKASH CHAHDA
Address: D 70, Sector 36 Noida
Email: [protected]@gmail.com.

Many thanks

I'm vikas with mobile no [protected] i gave a complaint regarding balance of 80 rs from my account on 7 march 2011and 40 rs. on 8 march 2011.
I'm customer for BSNL from last 5 years.
I called customer care but they couldn't tell me about my balance reduction.
Please solve my problem.

Hello Sir,
I am a BSNL 3G customer of Karnataka with mobile number [protected].
On[protected] I was surprised when i received a message that 25.00 Rs. has been deducted from my account and i am been subscribed to GANDHIJI30, which i have never subscribed or sent any request for that. When i called BSNL customer care on the same day and complained about it, they said that they dont have more information about it. They said that my money cant be refunded and i have to unsubscribe myself and also i should do DND activation. They asked me to send sms "START DND" to 1909 which is free of cost.
But when i sent the message START DND to "1909", i was surprised that Rs. 3.00 was charged, but i did not receive any confirmation number regarding activation of DND.
Again when i contacted customer care executive (Mr. Murali) on[protected] regarding DND activation, he refused to activate it online and asked me to send the same message to 1909 and said that it was free of cost.
But it was not a surprise to me, coz again Rs. 3.00 was charged when i sent the same message to 1909.
Why is my amount deducted to activate DND and for the service that i have not subscribed?
I request all my amount that has been deducted without my permission / request and also the amount of Rs. 25/- deducted to be refunded immediately. It is not just a matter of 30-35 Rs. It is nothing but a looting of customers money openly at day as if there is no one to be held responsible.

PHONE LINES ARE NOT WORKING PROPERLY I HAD COMPLAINED IN OFFICE BUT SINCE FROM LAST 2 MONTH I AM GETTING THE PROBLEM SO PLEASE ENSURE TO CORRECT THE PROBLEMS FACED BY ME

Dear Sir,

I am Vishal Joshi. My BSNL prepaid mobile number is [protected]. I am using BSNL Prepaid mobile since last 1.5year. I have never given any kind of mobile portability request to any service provider but after my number is being transfer to Bharti Airtel mobile service. I don’t know how it happens. I haven't given any kind of service change request through paper document or mobile message.

Since yesterday I am unable to use the BSNL service. I am very afraid that someone is misusing my mobile number.

Please resolve my problem.
Waiting for your as early as possible replay.


Thanks & Rgds,
Vishal Joshi
Vadodara
[protected]

RESPECTED SIR,
i had taken the broadband annual 7490/-plan for my business from 24th march 2010 to 24 march 2011. & paid the amount of the bill with the bill of april 2010 of rs. 8317/-, receipt no. KRLPHW[protected]. But bsnl added these charges again in the bill of june 2010. From that time to dec 2010 bill is not made correct by the bsnl & bill is coming with every month charges as 9277/-. i made many complaints to bsnl exchange pehowa, but every time i hear account officer is on holiday or something. From feb 2011 bsnl barred my outgoing facility & the broadband connection too for whom i paid already for one year. My card swap machine of my business is not working due to outgoing barred, customers are feeling very difficulties. I met with the account officer of kurukshetra on 3rd march 2011, they made a manual bill after deducting the extra charges & told me to deposit the extra amount & i deposit the said amount of rs. 2577/- on 4th march 2011 receipt no. is KRLPHW[protected]. But problem is not solved. I made approx 50-60 calls to account officer kurukshetra[protected], but no one pick the call. AFTER this i made call to junior general manager ambala[protected]. they told me that they will make your phone active. But no one solve the problem. Total staff of the bsnl is corrupt . i am tired from all those.
my landline no. is[protected]. Please solve my problem. I shall be thankful to you for this.
THANKS
DEEPAK GARG
M.C.COLLECTION
GURUDWARA ROAD
PEHOWA(136128)
HARYANA
[protected]

I,Mr. Umesh.P.Kamat, am a resident of Prathamesh Colony, Vidyanagar, Karad. My landline number is[protected]. It has been more than a month that our landline has got diconnected despite of payment of bills on right time and often complaints to the BSNL telephone exchange.
So we request you to please look into this matter.

Dear Sir/Ma'am,

On the date of 12th January 2011 with out my intimate Voice mail service was activated on my number ([protected]) and deducted 30 rupees on my main balance. I have submitted the complain same day (12.01.2011 at 7:43 pm) and the customer care executive booked (complain docket no A12WB61367) the complain.After one month asked the customer care regarding my complain they told that it will solve as soon as possible but the problem has not solve.Again I have register my complain(on the date of 8.03.2011) and they give me another Complain no (Docket number is C08WB289976) but till date I did not get back my deducted money.

Pls help to resolve the problem.

Thanks & Regards
Avijit Burman
[protected]

I have submitted an application for converting the post paid mobile connection to pre paid mobile connection to BSNL AMENITY BLOCK, Bangalore on 04.03.2011. The BSNL has collected upto date bill and handed over a SIM. Inspite of continuous follow up with various authorities, including DGM, Marketing - Mr Krishna Murthy[protected] there is no response from the authorities. This has caused great inconvenience to me both in terms of my personal communications and reputational matters. The authorities are giving only phone numbers of different persons without resolving the issue. Kindly look into the matter and compensate the loss.

My bsnl cell no. is [protected], Latur, Maharashtra.

So i want last 3 month call details of outgoing and incoming in my Email id.

My Email id : [protected]@gmail.com

A flash SMS service on LOVE TIPS got activated in my mobile number ([protected]) on 8-2-2011 from the number +5123430 without my request or consent and money is deducted from my account automatically.

I requested to cancel the LOVE TIPS service through BSNL customer care on[protected] Complaint docket number [protected]). The service in not activated till today in spite of many complaints registered.

I want the LOVE TIPS flash SMS service to be de-activated in my mobile and the deducted money to be refunded.

Rs 500 each for two BSNL prepaid mobiles top up was charged to my ICICI Bank Account. But no top was provided even after more than 3 days.
Transaction Nos.[protected]/1009 dt 5-3-11 and
Transaction No.[protected]/1009 dt 5-3-11 both for Rs. 500 each.
Is there some body to monitor and arrange to refund my hard earned money?

Dear Sir/Madam,

I had applied fro MNP For BSNL to VODAFONE they are not allowing to port out from BSNL to VODAFONE.

Replied the reason that i am having contract with BSNL. my bsnl pre paid mobile number is [protected].

I want help from your side. Please help out.
Warm Regards,
Mukesh Jain.

i am constantly getting job alert from 56505 and a deduction of RS20 is being done from my mobile
no [protected].pl help me to deactivate monthly subscription for job alert immediately.

dear sir,
my broadband internet connection is not working since last 25 days on landline no.[protected]. there is no response on toll free 1500/1504 (.) request to kindly get it restored (.)
tks
regards
ssbisht
palam vihar

My BSNL pre paid Mobile No. [protected] of Orissa Circle, presently I am on roaming in the state of Karnataka since 3rd March 2011 , but surprisingly even though I am not sending any SMS from my mobile, I am getting message like " YOUR LAST SMS COST Rs.1 AND THE BALANCE REMAINS Rs. " like this and already some more than Rs.20 to Rs.30 have been deducted towards SMS charges without any such sms sent by me.

I tried to contact BSNL customer service , Orissa but in vain.
What can I do now to stop this deductions any more while on roaming, although I do not get any such deduction in my Home /circle.

Md.Zaffrullah Khan
email Id: [protected]@rediffmail.com